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Hip Kids Questions & Answers
Online store, Physical store3 questions from our users
Faith Lasked
katsamaasked
Hi, I was about to order one of your bikes but wonder whether your customer service and product quality has improved at all? There are a lot of negative reviews and I don't have time or energy to put myself through such an experience
1 answer
customer serviceHip Kids
Hi please focus on the positive reviews. We have 118 positive reviews on this website and are currently rating at 4.5 stars. We have been in business for 9 years and have sold thousands of products and unfortunately in retail you cannot please everyone even though we honestly try too. I can assure you we take pride in customer service & products. We stand by them. We offer 1 year warranty on all our products and will provide after hours support if required. All you have to do is pick up a phone or if your in Melbourne come and visit us at our showroom in Melbourne and you will be able to see for yourself
thanks
David
HipKids
Mumof3asked
After reading these reviews, I am starting to get a bit worried that I won't receive my order on time for my 3 year olds birthday. I ordered a 2-in-1 balance bike 16 days ago and tracking is "unavailable" on the website. Apparently "dispatched".
What are the average time frames people have found when ordering these bikes? I live in a capital city, so not remote or difficult to deliver.
3 answers
Hi,
If you are concerned I would ring them direct and advise that you cannot see the tracking online . If should only take a few days from dispatched.
customer serviceHip Kids
Hi david here from hipkids please you do not have anything to worry about. Please ring us on 0398597316 and one of our staff will more than happy to help and track your parcel. Its probably just a system issue that you cannot track your item online which I will follow up. We have been in business for eight years and have sold thousands of products to thousands of happy customers we wouldn't be in business if we didn't sell quality products and look after our customers. Unfortunately in retail you cannot please everyone. Please also pay attention to the majority of reviews on this website which are positive. If you are still no convinced visit our ebay store 'hipkidsstore' it has over 5000 left feedback and we are sitting on 99% positive feedback last time I checked as well as all the product reviews left on our website by happy customers
Hi. I didn't have a problem with delivery times they were prompt & I live in Brisbane.
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