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Not happy Jan.South East Queensland, QLD
- 5 reviews
Really Good so far.
Coverage is really good, I had Telstra before Hive and could never use my phone while I was at home, I had to drive a couple of kilometres from home for Telstra to work.
1 comment
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Excellent and quick service
Network coverage is very reliable and data download is fast enough. I am very happy with the service so far
1 comment
Max K.Hive Mobile
We're happy if you're happy, Gina. Thanks for choosing Hive!
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SeanSydney
- Verified customer
Hive Mobile Review
Very Reliable thus far, was worried at first because of how cheap the price was, but I have experienced absolutely no drop outs. Download speeds are great! Really happy with the service and telling all my friends to Join asap!
1 comment
Max K.Hive Mobile
Thanks for spreading the word, Sean. Welcome to Hive!
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- Verified customer
Quick and easy. I ordered before 2pm and the SIM arrived the very day!
Network coverage is good at my home, where the other provider was often dropping out. I haven't experienced any trouble or dropouts yet on the Optus network! 4G Data download speed is good though I suspect Optus caps the upload speed. 60Mbps Down - 11.1 Mbps Up. This is probably quicker than our Optus broadband cable connection.
2 comments
Max K.Hive Mobile
Hi Brett. Thanks for the great feedback!
Your 4G speeds should be dependent on the Optus coverage in the area, since we get the exact same network coverage as an Optus service. It looks like your s... Read more
peeds are up to scratch, but if you're ever after more information about the coverage and speeds in your area then we're happy to help you out over the phone or online.Just thought I should correct the typo... Heading should read, "arrived the very next day!" All good though. :)
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Happy Customer
We have only had "Hive Mobile" for a week, but so far we cannot fault the service. The network coverage has been good in all the areas that we have been in, and we haven't experienced any drop-outs.
We have phoned the support team twice and have been answered promptly and pleasantly. Our queries and requests have been taken care of without any stress.
A big bonus is that the "Hive" support staff had been easy to understand as they have had Australian accents.
1 comment
Max K.Hive Mobile
Thanks for the kind words on our customer service, Chester. We love hearing feedback like this!
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AnonymousDane
- 2 reviews
Only new but great so far! A+++
Only been with them a few days but so far so good.... got to keep my number,Fast data, cheap plans and great service! Definitely recommend A+++
1 comment
Max K.Hive Mobile
Thanks for the fantastic A+++ rating, AnonymousDane!
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good service
only put it on a couple of days ago. Too early to tell but I cant see ill have issues
1 comment
Max K.Hive Mobile
Thanks for joining up, Davo!
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Hive Mobile Experience
Joined Hive Mobile last week. Was a bit skeptical because of the cheap price - was burnt previously with another provider. Got connected within 12 hours and reception is great. Couldn't have asked for a better changeover from my previous provider. Will certainly recommend.to family & friends.
1 comment
Max K.Hive Mobile
We believe in quality service as well as cheap prices, Spicko. Glad to see your experience with us was refreshing. Welcome to Hive!
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Hugh WeerawardaneSydney, NSW
- 2 reviews
- Verified customer
Review
Its only one week, so far no issues and hope it continues like that. I have already got nephew to join Hive. His Name is Jerome de Almeida, received his sim today.
1 comment
Max K.Hive Mobile
Thanks for recommending us, Hugh!
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Great product but terrible customer service. I’ve called many times but it always seems to be busy.
Yeah all good here, no complaints. Good coverage and I’m happy with the price I’m paying. Cheapest on the market.
1 comment
Max K.Hive Mobile
Hi Kiet Truong,
Sorry to hear you haven't been able to get through to us on a number of occasions. As a new brand we've been inundated by calls recently, but we certainly don't want people to stay on hold for too long. ... Read more
Please send us a private message if you have any questions or queries regarding your service and we'll be happy to give you a call ASAP to help you out. Kind regards, Hive Mobile SupportSimilar opinion? Write a review on ieatwords.com.au!
So far, so good!! It's only been a few days but coverage and speed are very goo.
network is super reliable, with no dropouts. Spee is good. No trouble with changeover either! Australian call centre is awesome!!!
1 comment
Max K.Hive Mobile
Welcome to Hive, Simmons!
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Excellent
The switch over from my old provider to Hive Mobile was seamless and efficient. To date, I have no problems with making / receiving phone calls and the data allowance for my needs is very suitable.
1 comment
Max K.Hive Mobile
Good to see your new plan suits your needs, TJ323. Welcome to Hive!
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I am new to hive.
So far so good. Keep it up.it is too early to comment. That is all i want to say for now.
1 comment
Max K.Hive Mobile
No worries, Merilyn. We hope you enjoy your time with Hive!
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Staff were helpful when setting up my new mobile
Nil dropouts data downloads are good although I don't download to much data, reliable coverage, all in all a good experience.
1 comment
Max K.Hive Mobile
We aim to please, Mac. Thanks for recommending us!
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BlackZorroMelbourne
Great deal
Tested the customer service before committing, and was not disappointed. Calls are answered quickly after choosing from only one set of prompts.
Joined up 12 days ago. Sim arrival was prompt with transfer and set up a breeze. Phone calls coming through as normal with no problems. The $9.80 plan is perfect if you do not use much mobile data. Comes with 1Gb & unlimited calls and text.
1 comment
Max K.Hive Mobile
Thanks for the kind words on our customer service, BlackZorro!
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Jared HBrisbane
- Verified customer
Cheapest mobile plan in Australia
Cheapest monthly mobile plan with 1 GB data, unlimited calls and texts on the 4G Optus network in Australia. Switching providers was simple and quick and haven't encountered a problem with their service yet.
1 comment
Max K.Hive Mobile
Thanks for reviewing us, Jared!
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King
- 2 reviews
- Verified customer
No issue so far. Excellent.
It said 4-24 hours if switch from Optus but the transfer was completed in just few hours altough I though it should be shorter time for me to switch from Optus as they carry the same platform. Sim card delivered within 2 business days although it said 3 to 5 business days in the order. So far so good. Good value for money.
1 comment
Max K.Hive Mobile
Good to see everything went smoothly for you, King. Welcome to Hive!
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It is ok
It has worked ok so far. There has not been any problem. I did get some help with getting started
1 comment
Max K.Hive Mobile
Thanks for the recommendation, Gwen!
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Efficient and helpful service.
SIM card arrived very quickly and I was able to get helpful support in transferring it over. I'm very happy with the price, good value for money
1 comment
Max K.Hive Mobile
Thanks for the review, Lena!
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Economic plan. But reception not as good as amaysim
I live in St Clair, there’s only two bar reception. Internet works, but it’s slower. Previous network provider amaysim has all four bars. But the plan is cheaper. One thing I missed is the option to disable voicemail. It is a waste of time listening to recordings when people send messages anyway when they can’t reach you by phone.
1 comment
Max K.Hive Mobile
Hi Julie,
Can you please private message us with your contact details, as our coverage is the same as Amaysim we both use the Optus 4G plus network, so this should not be the case. Sometimes what c... Read more
an happen when changing a provider even on the same network the Network settings need to be updated again, if you cant private message us please call us on 1300032787 and we will fix the issue for you.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
curiousasked
Where are your call centres located?
1 answer
Max K.Hive Mobile
Hi Curious,
Thanks for the question. Our primary call centre is Australian based, and you'll always speak to an Australian if you call within normal work hours. After 5pm and on Saturdays we rely on our trained staff in offshore call centres to assist with calls. However, you can always request for an Australian call centre representative to call you back or to escalate your issue to.
Kind regards,
Hive Mobile Support
Graemeasked
I'm currently updating my elderly mother's phone with a senior's-friendly phone. They all seem to operate through the 3G network. If I were to purchase your $9.80 sim-only plan would the simcard be compatible with an unlocked 3G phone? (I'm specifically looking at the Olitech Easy Mate+ Seniors Mobile Phone).
2 answers
Hi Graeme,
I can't see you having a problem connecting with an unlocked 3G phone, see link below for more details and I've found Hive's Call Centre easy and quick to deal with so if still unsure give them a call to be on the safe side.
https://www.canstarblue.com.au/phone/introducing-hive-mobiles-low-cost-plans/
Max K.Hive Mobile
Hi Graeme,
Our SIMs are compatible with any 3G or 4G phone, but might be limited to one of these depending on the model. If your phone can connect to the Optus 3G network but not the 4G network, then your 3G will still work without a problem. You might run into connectivity issues in the occasional spot where the 4G coverage is much stronger than the 3G, but for most areas you'll be covered.
You can get a better idea of your potential coverage by checking our coverage map online, which I will link below.
https://hivemobile.com.au/coverage
Please let us know if you had any further questions regarding the service. We'll be happy to help.
Kind regards,
Hive Mobile Support
jaypeaasked
With HIVE are you connected via Optus or Telstra ?
1 answer
Max K.Hive Mobile
Hi jaypea,
Hive uses the same network as Optus. Importantly, it's the exact same network, so your service would be identical to an Optus one.
Let us know if you had any other questions regarding our service. We'll be happy to help!
Kind regards,
Hive Mobile Support
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Max K.Hive Mobile
Thanks for the great feedback, N̶o̶t̶ happy Jan!