My wife gave me a 1150 (30m) retractable reel for my birthday just under 3 years ago. Stopped fully retracting about 4 montha ago so now have to wind about half of the hose around the outer reel!! Not what we actually wanted!!! Phoned your Co. in Perth and, rightly, was told it is out of warranty. BUT spare parts are not available and the rewind mechanism is NOT replacable, Sounds to me, after reading other reviews, these machines are the same as any other "cheap " imports. Have them for a couple of years then chuck them out !! Will NOT be buying another one for $130 again. $60 will get me one with a 30m hose and if it only lasts for 12 months, I" still be ahead. Poor unit for Aust made.

Purchased the reel on 12/1/2017 and on 22/1/19 it stopped retracting so 10 days out of warranty ! Contacted Bunnings who basically said tough. This is my 3 Holeman reel luckily the other stopped working during the warranty period. Time to look at other brands, I believe others have a longer warranty on the mechanics and stand buy their product.

Less than 12 months old and I don’t have the receipt. Believed that this was a reasonable quality product but very disappointed. Rubber belt the drives the guide to recoil the hose evenly across the drum continues to come off. This in turn allows hose to build up in one spot on the drum and stop the recoil. Very disappointed.

Purchased from Bunnings Dec 8th 2018. Installed a couple of days later. Returned Jan 14th 2022 as the case split . Screws pulled apart and reel started making loud noises when pullin hose out. This is what I rec'd from Holman

"It is very unusual that which happened to your unit. We do not make another type of retractable unit, only the 3 different sizes.
We are confident that a replacement will not give you any trouble!
If you are looking for a more robust unit, you are welcome to look at other brands from the premium range available at your local Bunnings stores. We only produce spring-driven entry level retractable units for the warehouses."

I have had a Holman 30 metre purchased Bunnings for three years now. It has worked without a hitch except that the 12 mm hose is probably 10 or 11mm. At that thickness and 30 metres long it doesn't have the pressure of shorter fatter hoses. Retractables work best if the hose is out straight without looping onto itself and then to be walked in to the reel housing. I found my Holman to have one heck of a powerful rewind, too strong really. I think the manual that came with the unit had instructions on how to lessen the retraction tension.
So whilts it doesnt have over a thousand reviews form once only reviewers like another retractable, I can say it is an ok unit. I also have Nylex and Gardena retractable hoses on other reviews.

We purchased a Holman Retractable hose real 30 just on a year ago from Bunnings and about 5-6 months ago started to shown signs of rust marks. The rust marks have got worst and and look terrible (i have photos available). I have tried to clean them off but the stain still remains and looks dreadful. The hose real is also under a large eave.
The rust mark are running right down the side of the unit.

Purchased in 2018 worked fine until a month ago when noticed internal leaking on investigating found that the inner black reel was rubbing against hose line subsequently causing a hole in hose. Unable to rectify due to connection design. Disappointed for money paid and length of use. Did not retain receipt, as product looked good on purchase.

I bought 2 grow hoses. I liked that the storage size was comparatively small. The first one blew a hole before I got it out to the garden bed on its'first use. I exchanged it at place of purchase. The second one I used 10 or so times and it blew a hole while connected to a pressure washer. The third one I used less than 10 times and the first time it was driven over by a car it blew several holes. Also, the rubbery texture makes it more difficult to drag around than a conventional hose. As well, they are not suited to use with a sprinkler as the amount of pressure required to expand the hose diminishes the output of the sprinkler by about half.

Used it for two years, great. Then 2 days after the warranty expired the hose fitting on the auto reel let go/broke. I retrieved my instruction manual and proceeded to lock the reel safely to guard against getting hands caught. The manual instructions differ from my model. "place the locking bars [plural] in the nearest secure holes on the auto wheel. Ensure that both locking bars (on each side) are placed securely in the holes on the auto wheel before proceeding" I only have one locking bar not two and the holes on my reel are so far apart that I can't safely secure the locking bar and gain access to the hose fitting attached to the reel.

We bought 2 for our big house. We installed one. Just after 2 weeks, it stropped working as it kept on retracting at the same place. The self layering mechanism had stopped working. Returned both of them. Big botheration & waste of time. Poor quality product. Do not recommend to buy.

Had it for 6 months. The first time I extended near the end (i.e. not fully) the spring mechanism failed and it will not retract. This is is a waste of money and I expect is available from a council hard rubbish collection near you. I should have read the reviews and not purchased as most reviewers recommended. Holman must know this is a dud but keep selling it.

I wont be buying another one again. It won't re-tracked the hose and now outside its warranty only just over 12months old. I just wish I had read the reviews before spending close to $150. I will look to see what's out there that can handle the condition its designed for before purchasing again...

Hi, I purchased a h20 freel approximately one year ago and it worked perfectly until we returned from a three week holiday and found it would no longer hold/lock when watering. It was also making a loud clicking Ng noise when it rewound which did not sound good.
I went onto the Holman website and they had asked previous consumers with the same issue to quote batch number 09/17 and return to place of purchase for swap. I took it to Bunnings Darwin and without the receipt was given a new one without any hassle.
Thanks to both Holman and Bunnings.

Just over a year old, used at most a hundred times. Would not retract the last five metres or so. Blew all the water out with compressed air. Still would not retract. Extended the hose fully to see if that would help, and the strain proved too much for the top collar where the pivot pin holds the cassette to the bracket. Gathered up all the pieces, but alas, it's a Humpty Dumpty. Can't find the receipt, so will have to buy a new one, and unfortunately, since I don't want to drill more holes in my house for a different bracket, it will have to be another blasted Holman. BAH!

Worked well at first then the spring that retracts the hose lost its spring and the hose quality is poor.
No receipt so couldn't replace.
My suggestion is to get it replaced before the warranty period runs out or try and buy spare parts but looking at the construction of the body doesn't allow to be taken apart

It's the best hose system I have ever used & l would not hesitate to recommend it to anyone who gardens. It eliminates having to untangle & wrestle with an uncooperative hose and it always looks so neat & tidy. The spray gun has an option for all requirements & the spray type is easy to read & change.