Homestar Finance will be offering a $30 Coles Myer voucher to customers with newly settled loans, to encourage them to write a positive or a negative review starting from March of 2017. It is possible that reviews were written by customers who received such a reward.
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Homestar Finance Questions & Answers
18 questions from our users
Pick1asked
I am refinancing my current owner/occupier home loan that has 3 names on the title.. Does your company allow 3 names on the property ?
1 answer
Homestar F.Homestar Finance
Hi Pick1,
Yes Homestar Finance most definitely can do these loans. Could we please request your name and best contact number so a member of our sales support team can contact you to assist you further?
Kind regards,
Homestar Finance
Raymondasked
Are there atm fees to withdraw money from visa debit card?
1 answer
Homestar F.Homestar Finance
Hi Raymond,
If you visit any of the Big 4 banks' ATM's, you won't be charged any ATM fees when withdrawing from your visa debit card.
Kind regards,
Homestar Finance
Michelleasked
Hi
I was looking to refinance and I saw an ad for an owner occupied loan at 2.99% with your company. I want to confirm that:
1)the 2.99% is NOT a honeymoon rate, therefore not increase after a set amount of time. Is there any disclaimer I should be aware of? I have heard people being burnt by offered a low rate but then after a few years the loan rate increases and this is not even in response to a RBA rate increase.
2) if there is another rate cut, will these also be passed on to customers? I know Athena home loan swears by this for their loan products. Is yours similar to this? I want to know there is transparency
Thanks
Michelle
2 answers
Homestar F.Homestar Finance
Hi Michelle,
1. No the 2.99% is not a honeymoon rate.
2. We cannot predict the future, but we can tell you that the past 3 rate cuts by the RBA, have been passed on in full to our Homestar customers.
Please note: You do need to meet specific credit criteria to get this rate.
Kind regards,
Homestar Finance
Thanks you! That is excellent
Banzaiiasked
Who manages your offset accounts and provides visa debit cards? Do these need to managed via a linked account from a bank etc. Are deposits into offset guaranteed?
1 answer
The loan and the offset are managed via the website and are underwritten by ANZ, the deposits are guaranteed. (BSB no’s are ANZ)
HHHasked
if I was to refinance my home and buy a rental unit at the same time is this possible.
Cheers
Scott
1 answer
Homestar F.Homestar Finance
Hi Scott,
At Homestar Finance we offer a range of home loan products for both owner occupier and investment purposes. Please private message us with your name, contact details and best time to call back. One of our loan specialists will be in touch to assist with your enquiry. Alternately, you are more than welcome to call us on 1300 462 209 to speak with one of our friendly staff members.
Kind regards,
Homestar Finance
Lordroyasked
Some online banks are notorious for attracting new customers and then increasing their interest rates in no time after they have signed up. Does Homestar offer rate guarantee (similar to Athena)? Guaranteeing that any rate cuts and/or advertised low rates will always be passed on/offered to the existing customers? If there is a guarantee, I am happy to move my $600k+ mortgage asap.
1 answer
Homestar F.Homestar Finance
Hi Lordroy,
Homestar Finance is committed to offering one of the lowest home loan rates in the market. Our aim is to help Australians achieve the dream of owning their home sooner. Whilst we are unable to comment on other lenders, Homestar Finance has demonstrated this commitment by consistently passing on the full RBA rate reductions, where possible, to both new and existing customers.
Please send us a private message with your contact details and our loan specialist will be in touch to assist with your enquiry.
Kind regards,
Homestar Finance
Tom G.asked
Exactly what date will the rate cut be passed on.? I have recived no communication.
1 answer
Homestar F.Homestar Finance
Hi Tom G.,
Homestar Finance has mailed out correspondence to existing customers last week, advising the 0.25% rate reduction is effective 22 July 2022.
We apologise that you have not yet received any communication. Could you please send us a private message with your full name and contact details, so that we can confirm the rate change on your account and also resend a copy of the letter to you?
Kind regards,
Homestar Finance
Teeryasked
What sort of formats can transaction be exported into? eg csv or qif?
No answers
Teeryasked
What is the relationship between HomeStar Finance, Origin, and Columbus Capital?
1 answer
Homestar F.Homestar Finance
Hi Teery,
I hope the below information helps to answer your question:
Program Manager – Origin Mortgage Management Services Pty Ltd, On behalf of Columbus Capital Pty Ltd
Mortgage Manager – Homestar Finance Pty Ltd
Kind regards,
Homestar Finance
A happy customerasked
Will the new rate cut affect my home loan?
1 answer
Homestar F.Homestar Finance
Hi A happy customer,
Full Rate Cut Passed Onto All Customers! Homestar Finance is proactive in offering both it’s existing customers and new customers the full rate cut.
Further communication will be forthcoming in the next week to our customers. More details can be found on our website homestarfinance.com.au or call us directly on 1300 462 209 we would love to have a chat with you.
Kind regards,
Homestar Finance
Gregasked
Hi all,
I see most reviews are from new customers about the application process.
I am interested to hear from those that have been longer term customers (a few months or more) on their continued experience.
Have the card issues about accessing money in the morning been resolved?
Is the online banking page still limited/unreliable as some have mentioned above?
An most importantly from the longer term customers, have their rates increased after being lured by the low rates to attract new customers? Are existing customers getting the 3.29% that is currently advertised?
Many thanks,
Greg
6 answers
After 10months with them, this is my experience;
- the internet banking is pretty poor, but not a big deal for me as I use another bank for every day banking and using provided debit cards as a backup.
- the mortgage setup was fairly straightforward, probably not any different to any other banks or finance institutions. Should be a bit faster/easier, but we are not there yet here in Oz.
- friendly and helpful customer support
- I assume the existing customers on variable interest rate will benefit from the recent 0.25% drop, it might take some days. If it doesn’t drop, you might wonder what is variable rate.
Thank you. Appreciate your info!
I will be very interested to hear what happens with this rate cut for you.
After reading all the reviews posted here, we may going to stay away from this lender.
Ben Hilliardasked
Hi, how do I private message Homestar?
1 answer
If you hover mouse cursor over Homestar logo in their reply, you will see send message option.
Nwokeasked
How many Splits do you allow per customer and are there costs associated with splitting?
1 answer
Homestar F.Homestar Finance
Hi Nwoke,
We offer up to 4 splits per customer at no additional cost.
Kind Regards,
Homestar Finance
Pablitoasked
So was your issue eventually resolved by HomeStar? I could see their standard response, but the main question is whether they have resolved your problem and if you are still with them??? Was considering HomeStar to move my loan from Westpac where they charge those outrageous $395 annual fees, but your and other users experiences scared me off... Don't like what I am seeing. thank you for your feedback, it was very helpful!
2 answers
Hi,
I had no issues with Homestar at all, actually this is the best company I've had experience with refinancing. I have just refinanced my home loan with them. I got the best interest rate I could find in the market, they covered majority of cost of refinancing with cash back and the whole process was quick and without fuss. I don't have any annual fees. I was previously with 2 of major banks and another online home loan provider. I've tried to re-negotiate my rate with previous home loan provider and they didn't budge which prompted me to re-finance with Homestar.
Hi,
I had no problems with Homestar Finance. If you have no problems dealing with online companies and not been able to see them at a branch then you will enjoy Homestar finance.
I was with a bank in Qld and to me they were 30-40 mins away so I was always on the phone or Internet with them. High interest rates and annual fees, continuous rates increase without notice.
The only thing you see on the internet is just your amounts. The features supplied by a bank are not all there.
The only down fall with Homestar Finance.
vidermanasked
What are your fixed P&I home rates please?
1 answer
Homestar F.Homestar Finance
Hi Viderman,
Please visit this page to find our Owner Occupied fixed rates: http://homestarfinance.com.au/products/owneroccupiedhomeloan
Please visit this page to find our Investment fixed rates: http://homestarfinance.com.au/products/investmentpropertyhomeloan
Kind Regards,
Homestar Finance
Flybeasked
Is there somewhere I can see Homestar’s historical rates? (Maybe last 10 years). One of the biggest warnings about using Homestar is to be aware that as soon as I am in the rates will/may suddenly go up. I thought showing the historical rates of Homestar may answer this.
2 answers
I never looked at the historical interest rates as the do not normall move unless the rba moves first however I did ask the question as to whether the would be first to move on interest rates with the big four and Matt said that our rate would not move for the first six months regardless. How ever after that they would move on rate where necessary. Hope that helps.
Homestar F.Homestar Finance
Hi Flybe,
We do provide information about historical rates to customers who have made an enquiry and have spoken to one of our Home Loan Specialists. We suggest you contact us on 1300 462 209 if you would like this information.
Kind Regards
Homestar Finance
Flybeasked
Does homestar offer Multille offset accounts? against a single home loan such as Macquarie Bank (10 offsets), Suncorp (9 Offsets)
1 answer
Homestar F.Homestar Finance
Hi Flybe,
We generally offer up to 4 offset accounts per borrower. We can offer more for certain borrowers however these will be assessed on a case by case basis.
Kind Regards
Homestar Finance
Matthew Basked
Do they have Online banking and ATM access?
3 answers
Online banking, yes. Very easy to use. Atm access, I'm not sure about, but that's not something we were after, I just use my regular bank for that. The transfers from the loan to regular bank are fast, next day most of the time so that's not an issue at all.
online yes. atm no
Homestar F.Homestar Finance
We use the Westpac ATM network and supply you with a debit card.
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