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Hoselink Retractable Hose Reel Questions & Answers (page 4 of 11)
3300 Series, 3400 Series, 3200 Series, 3000 Series203 questions from our users
Markasked
Hi, My 30m 'retractable' hose is stuck and will not go in or out, kind of defeats the purpose of buying a 'retractable' hose. It is nearly fully out about 3m or so left on the hose reel, please help as i am feeling very dissapointed and frustrated in this product?
1 answer
Hoselink O.Hoselink
HI Mark,
The Hose Reel should retract full every time, so sorry to hear that yours is not. It may be as simple as a quick adjustment to get the hose re-aligned on the drum but we would need to speak with you to fully assess. Regardless we would love an opportunity to resolve this frustration for you.
Our team is available on 1300 900 617 to help at your convenience.
Kind Regards,
The Hoselink Team
Diana Nasked
The stopper fell off the hose and i lost the whole hose in to the retractable hose reel. How do i retrieve it?
1 answer
Hoselink O.Hoselink
Hi Diana,
Sorry to hear this. We can definitely help out in getting this sorted for you. Its unusual for the ball itself to drop off, could it have been vandalised? Regardless it would be best to speak to our team on 1300 900 617 who will be able to advise on how we can resolve this for you.
Kind Regards,
The Hoselink Team
Chris Casked
The retraction spring has broken. Do you sell replacements?
1 answer
Hoselink O.Hoselink
HI Chris,
Sorry to hear you are having trouble with your hose reel, we would love to speak to you to find out a little bit more about what is happening and how we can get this sorted for you. Most issues with the reel can be resolved so please call through to our team on 1300 900 617 and they will be more than happy to help!
Kind Regards,
Vanessa
Heidi Dasked
Hi I've got a problem,my hose doesn't retract anymore.ive had my hose for yrs now n it's just happened now.i brought my hose Heidi Dodds,[personal detail removed].I love my hose.
1 answer
Hoselink O.Hoselink
Hi Heidi, so sorry to hear you are having some retraction issues. There are a few things which could be causing the issue and it may well be a simple fix. If you could either email some more information to [email protected] or contact our team on 1300 900 617, we can look into this further for you. Kind Regards, The Hoselink Team
Peter Casked
Hi Hoselink
the auto feed is not working properly on my hose reel it appears the belt driving the worm gear is stretched and not always engaging the worm-gear therefore the lateral feed is not always correct and bunches in one particular place jamming it up, whats the solution as you see it? Looking forward to your reply
Peter C
1 answer
Hoselink O.Hoselink
Hi Peter, sorry to hear you are having issues with your hose reel retracting properly. We don't generally have issues with the belt stretching. If the cog is in place and the belt is sat on this it may be that the belt has come off at the other end. If you contact our team on 1300 900 617 or email us at [email protected] we can look into this further for you. Kind Regards, The Hoselink Team
Judiasked
When the hose comes off the reel how can you get back on?
1 answer
Hoselink O.Hoselink
Hi Judi, thanks for taking the time to leave us a question. This is very strange and not something which commonly happens. To assist you further we would need to look into the model you have. If you could email your details through to [email protected] or call 1300 900 617 we will be able to look into this for you. Kind Regards, The Hoselink Team
Rob Gasked
Hi, My son rode the unit like a horse and broke the black plastic fitting that the metal slides into.
Could I get a replacement?
Kind regards
Robert
1 answer
Hoselink O.Hoselink
Hi Robert, thanks for taking the time to leave us a question. We do have the brackets available separately which you can view on our website using the following link: https://www.hoselink.com.au/buy/additional-wall-bracket/3112 Alternatively you can contact our team on 1300 900 617 to place an order. Kind Regards, The Hoselink Team
Raffasked
Hi. Quite surprising no one has asked this... but can the end of hoseling hoses be attached to a pressure cleaner like normal hoses? Or does your special design mean it can only be used with your guns and attachments?
1 answer
Hoselink O.Hoselink
Hi Raff, thanks for taking the time to leave us your question. You definitely can use your non branded accessories with the Hoselink system. These will likely have a click on style fitting. If this is moulded on then you will need our click on adapter set which can be viewed at the following link: https://www.hoselink.com.au/?rf=kw&kw=2491
If the click on piece can be removed then it would either leave a male or female thread present in which case our tap connector or accessory connector would screw onto. Kind Regards, The Hoselink Team
Justinasked
Hi.. i was advised to fully extend my hoselink unit, then let all the pressure out of the hose before retracting... Due to springs taking too much stress overtime. Do yous recommended this or will there be no issues!
2 answers
Hi, I have always released the pressure the pressure in watering hoses and would recommend it for the HOSELINK Unit as well, hope this helps.
Robert
Hoselink O.Hoselink
Hi Justin,
Great question!
As a general rule we would recommend releasing the water pressure before retracting the hose. Typically not doing this is not an issue but some people may find that the added pressure from the water makes the retraction sluggish as the hose reaches the last few metres. Keeping the unit under continual water pressure, although not generally problematic is not best practice for the inner workings of the reel either.
So in answer to your question, turn the water off when you can, but if there are times you don't I wouldn't worry too much!
Kind Regards,
The Hoselink Team
Bianca Rasked
I need to mount my hoselink reel to a post. what size post is recommended and what depth should it be concreted in ?
2 answers
Hoselink O.Hoselink
Hi Bianca, thanks for taking the time to leave us a question. The post needs to be at least 105mm wide so the bracket fits on and at least 60mm in thickness so the screws are fixed into place securely. We recommend mounting the reel about 850mm off the ground so the hose is being pulled out straight so just ensure the post is deep enough in so it doesn't have any movement. Kind Regards, The Hoselink Team
I am unable to advice as my hoselink reel is mounted on a brick wall. Go the website https://www.hoselink.com.au where you can chat online and be given the best advice.
Stuartasked
Can’t get thru on phone so can you help me please? I have an Auto Reel 40m 2595 which has worked fine for 4 years. However the auto lock has stopped working so it is in auto rewind mode all the time. I have to pull the hose out to full extent then put a heavy plant pot on it to stop it rewinding while I’m trying to water - not ideal! I assume the auto lock system operates by way of a ratchet which is stuck for some reason. Is there anything I can do to release it?
2 answers
Hoselink O.Hoselink
Hi Stuart,
Thanks for taking the time to leave a review. I'm sorry to hear that you are having issues with your hose reel.
We've never sold a 40m hose reel with that product code, so are you sure the one you purchased was a Hoselink brand?
Unfortunately, it doesn't sound like you purchased it from us from the information you've provided. Our hose reels are not the ratchet style system so we can't really advise the best solution for you, sorry. If you do find records of a purchase from us and want to resolve this issue, please email us at [email protected] and we can take it from there. Thanks so much for your time.
Kind regards,
The Hoselink Team
stuart its a hozelock as i have the same one and the same problem
Brian Lasked
Got water from the mains to the Hoselink unit, but no water from the unit. Any help?
1 answer
Hoselink O.Hoselink
Hi there, I'm so sorry to hear this. Have you made sure the flow controller on the end of the hose is all the way open? The yellow lever should be facing towards you. If you need any further assistance with your Hoselink products, please don't hesitate to call us or send us an email. Kindest of Regards, The Hoselink Team.
sueasked
Do you sell a twin watering adapter for your hoselink brand?
1 answer
Hoselink O.Hoselink
Hi there, thank you for taking the time to ;leave a review. Yes we have a 2 way brass tap adapter in our range. You should be able to find it on our website. Should you need any assistance please don't hesitate to contact us. Kindest of Regards, The Hoselink Team
Daveasked
My hosepipe will not retract into the wall mounted casing, what should i do to fix its I don't really want to buy a new hosepipe when the one i have works alright apart from not retracting.
1 answer
Hoselink O.Hoselink
Hi Dave, sorry to hear you are having issues with your retractable hose reel. If you could email some details through to [email protected] or contact our team on 1300 554 688 we can go through some troubleshooting with you. Kind Regards, The Hoselink Team
Debbieasked
Could you please help me my hose lock has only been used twice now it won’t stop keeps on going in?
1 answer
Hoselink O.Hoselink
Hi Debbie,
Thank you for taking the time to leave a review. We're so sorry to hear you're experiencing issues with your Hoselink hose reel. Our customer service team would be more than happy to assist you with any help you need. Please give us a call on 1300 900 617 during business hours or email us at [email protected]
Kindest of Regards,
Lisaasked
Hi I've wound my hose in too quickly and now it's gone inside the wall mount (the spray gun fell off hence it ring able to go inside)
How can I retrieve the hose? I've inherited this unit when I moved into my house so I don't know which model it is but it's quite large
Many thanks
No answers
Kerryasked
My hose has been pulled out more than it should and now won't wind back up. Any help?
1 answer
Hoselink O.Hoselink
Hi Kerry,
Thanks for letting us know and sorry to hear about this. If this has happened, we would suggest to go up to the unit, place one hand on top of it and one hand on the hose and give the hose a few short sharp tugs. Don't be afraid to pull with a bit of strength and the hose should start retracting back in. If it doesn't go back in, please contact customer service.
Kind regards,
The Hoselink Team
Marianneasked
Can a Pope nozzle fit my Hoselink hose? The Hoselink nozzle is broken.
1 answer
Hoselink O.Hoselink
Hi Marianne, sorry to hear your spray gun has broken. If you want to email through some information to [email protected] or give our team a call on 1300 900 617 we can look into this for you. If your Pope spray gun has a click-on style fitting which is moulded we do have an adapter so you can use other products with the Hoselink system. https://www.hoselink.com.au/?rf=kw&kw=2491 If the click-on piece can be unscrewed then our accessory connector would screw into place. Kind Regards, The Hoselink Team
Johnasked
Hi, I bought a 40m auto reel wall mounted retractable hose reel a few years ago and now it stopped locking. Can I fix this myself and how? This question has been asked above previously but I can't see your post in response. Thanks,
John
1 answer
Hoselink O.Hoselink
Hi John,
Thank you for taking the time to leave a review. We would be more than happy to assist you with fixing your reel, so you can get back to your gardening. If you call us on 1300 900 617 Mon-Fri, one of our customer service team members would be more than happy to help you. Otherwise please send us an email at [email protected] with the issue you're experiencing and we will get in contact with you.
Kindest of Regards, The Hoselink Team
Moiasked
I want to put a hose into my auto reel but how do I do it so that it automatically rewinds? I have the hose lock auto rewind 20mtre
4 answers
Hi as I have only been using this product for three months and haven’t had to replace a hose I am sorry I can not help you on that one cheers
Hoselink O.Hoselink
Hi Moi, thanks for taking the time to leave us your question. The hoses are all internally connected and spring loaded with machinery so it's not possible to replace the hoses on the retractable hose reels I'm afraid. If you want to send us your information through to [email protected] we will see if there is anything we can do for you. Kind Regards, The Hoselink Team
I have changed my hose a few times on my hoselock auto reel so why are you telling customers it cant be done ? Just click the disk of the side unscrew the screws and the hose is just pushed on and held by a black lock clip with a spring that goes inside the hosepipe.
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