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Hoselink Retractable Hose Reel Questions & Answers (page 3 of 11)
3300 Series, 3400 Series, 3200 Series, 3000 Series203 questions from our users
Peter W.asked
Have had our unit for 4 years of trouble free operation. Great product. However the reel has started to noticeably squeak when being both pulled out and retracting. I guess a squirt of some non oily lubricant is in order but not sure where to apply. Thanks. Peter.
2 answers
Suggest you ring them directly as per their website.
Hoselink O.Hoselink
Hi Peter, Thank you for taking the time to leave a review. So glad to hear you're loving your Hoselink hose reel. It sounds like you may just need to lubricate the o-rings on the elbow joint. This is quite simple. Please get in contact with our customer service team for further information as we are always happy to help. Kind Regards, The Hoselink Team
Wayneasked
i have just received my new 20 metre hose reel, installed it and it is leaking inside the unit. water is trickling down from the supply hose. how can i fix this leak
1 answer
took side cover off as per instructions booklet and it was a o ring leafing on the swivel. fixed now with a new o ring
Les Wasked
The belt for the hose guide is loose so the guide doesn't move and the hose bunches up the belt is on the correct place
1 answer
Hoselink O.Hoselink
Hi Les, sorry to hear you are having issues with the hose bunching on the one side. If the belt is still sat on the cog, does the black belt still feel loose? If so this would suggest the belt has come off at the other end which will require the casing to be opened. If you send us through an email to [email protected] or call our team on 1300 900 617 we can assist you further. Kind Regards, The Hoselink Team
Dianne Thomasasked
What are the dimensions of the 15 meter hose auto rewind
2 answers
I've got the 20m retractable reel but i assume the housing and retract unit would be same size for each. Roughly 50cm high x 50cm deep x 30cm wide. it then sits about 10cm out from the wall if mounted
Hoselink O.Hoselink
Hi Dianna, thanks for taking the time to leave your question. The casing gets larger for each hose reel unit as it has to hold the longer length of hose. The dimensions for the 15m unit are as follows:
H36cm x W23cm x D48cm
Mounted Hose Reel Dimensions - D58cm (when facing out), D23cm (when pushed flat against wall)
Kind Regards, The Hoselink Team
Ray Oasked
Won’t pull out to water,comes out one metre and gets stuck, looks like it’s overlapped onspindle
No answers
Raymond B.asked
where can you buy it online
2 answers
hoselink.com.au
Hoselink O.Hoselink
Hi Raymond,
Our website is www.hoselink.com.au. The website is very comprehensive but if you have any questions do not hesitate to reach out to our team on 1300 900 617.
Kind Regards,
The Hoselink Team
Samasked
Hi
I have two hose link auto retractable hoses. One purchased last year and the other a few years back
The old unit does not lock in all positions and seems a bit more tight when pulling out. Could you please advise on how I could probably open and fix if possible or if I need any parts to replace or only adjustment?.
Also I purchased a water blaster which broke at the manual valve joint. You did replace unit free with another brass model which however does not give a lot of pin point pressure. I would like to purchase a couple of spare nylon internal valve to replace myself as I find the broken unit a better performer.
Looking forward to hearing from you soon
Thanks
Samuel
2 answers
Hi Sam, your asking the wrong person, you need to contact hoselink to answer those questions. I’ve only had my reel for a month.
Hoselink O.Hoselink
Hi Samuel, sorry you are having issues with one of your reels locking off. If you could send through your details and information to [email protected] so we can locate your account and see which model you have that would be great. Kind Regards, The Hoselink Team
Footyasked
How do I connect a sprinkler to hoselink products?
1 answer
I believe there is an adapter that you need to purchase. Here is a link to the page on their website.
https://www.hoselink.com.au/adapt-to-hoselink
Joyzaasked
I have purchased a Gardena 35m retractable hose reel ... excellent buy ever forfront and back garden...would a 30m hosereel cover fit a 35m retractable hose reel box?
2 answers
Joyza, I have no idea. I would think not as the hose is bigger but I am not sure. Perhaps the garden centre or Bunnings can shed more light on this than me. Good luck.
Hoselink O.Hoselink
Hi Joyza, thanks for your question. Our hose reels are all internally connected and spring loaded during the manufacturing process so we don't have the casing separately. The casing on the retractable hose reels is only designed to hold the amount of hose it's pre fitted with. The only option would be to fit this to a manual hose reel that you wind up with a crank handle. https://www.hoselink.com.au/hose-reels/manual Kind Regards, The Hoselink Team
Teresaasked
My sprinkler is only partly working - turning the tap higher will not produce any increase in sprinkler output. I have removed head and flushed water through to no avail. Please help! Teresa Gurr [email protected]
2 answers
Hoselink O.Hoselink
Hi Teresa, thanks for taking the time to leave us your comments. According to the system you have our Classic Round Sprinkler which is our smallest sprinkler that generally sprays around 6 meters in diameter. What sort of coverage are you getting? Kind Regards, The Hoselink Team
All good now, thanks!
Maureenasked
Can you remove the reel from the mounting each evening please? Would like to purchase the 30metre unit. We're in a block of units with thieves aemround and we would like to take it off the wall each evening. Many thanks.
5 answers
you could but they are heavy, maybe you should move
There is a hole for a lock. You need a lock with a long shank. Hoselink sell one but a lot cheaper at the reject shop
Despite the weight it’s actually pretty easy to remove. In fact I bought an additional wall bracket so I can use it at different locations. You may use a padlock to lock the reel to the wall bracket too.
Garyasked
How do I connect a hoselink hose to a metal hose reel box? 3554 -3555
1 answer
Hoselink O.Hoselink
Hi Gary, thanks for taking the time to leave your question. You will need to remove one of the hose end connectors from the hose and then you can view the following manual to show step by step instructions of how to attach the hose to the box: https://www.hoselink.com.au/assets/brochures/3554.pdf Kind Regards, The Hoselink Team
Steve Wasked
Mine will not lock in the “out” position, sounds and feels like a weight or something has come loose inside reel. Can hear clunking noise as hie pulled out and feel a thumping against the housing. Is this fixable DIY? (40m reel)
1 answer
Hoselink O.Hoselink
Hi Steve, sorry to hear you have an issue with your hose reel locking off. Are you able to send through your details to [email protected] so we can check on the model of your hose reel and if this is fixable? Kind Regards, The Hoselink Team
Julie Iasked
Is hoselink products still made in Australia?
3 answers
No.....Chinese
Yes Australian
Hoselink O.Hoselink
Hi Julie,
Thanks for taking the time to leave us your question. Our products are manufactured in a number of countries including Australia, Taiwan & China.
Hoselink is a 100% Australian Family Owned and Operated Company, with Australian designed fittings.
As a company, originally we did manufacture all our fittings in Australia, however we were forced to move to China when our manufacturer was no longer able to produce Hoselink fittings for us. We do feel this matter to be a major disappointment to us all, but with our smaller order volumes we could not stay competitive in the Australian market if we had of continued manufacturing in Australia. We hope that one day we might be able to bring some of our manufacturing back to Australia.
Kind Regards, The Hoselink Team
Bobasked
My 25 metre hose needs to be pulled out 10-12 metres to get the water to flow. I have pulled it out and released it under control to no avail. I have also reverse flushed it as per your instructions, with no improvement. what would you suggest?
2 answers
Hoselink O.Hoselink
Hi Bob, thanks for taking the time to ask us a question. Firstly, can you please check that the Flow Controller on the end of the hose is fully open? This is a green fitting with a yellow lever. It controls the flow and can shut off the flow completely so can you firstly please check this is open and allowing the water to flow through? If you have checked this and it is open, can you also please check the hose for any kinks? I would also take off the spray gun and see if any water is flowing through up until that point? Can you also please check to see that there is enough water flowing from the tap? If you have checked all these things and they appear to be fine, then can you please email us a video to [email protected]? Kind Regards, The Hoselink Team
Thank you for your prompt response. My problem was easily resolved after calling your number. Your representative recommended I remove the Hoselink cover near the inlet hose. Upon doing so, I found a kink in the hose. It now works perfectly
Laurentasked
Hello I have 3 hose reel that I purchased aprox 4 years ago.
All three haven’t retracted back for some time now.
Can you please send me some information about fixing that issue?
Other than that I have had a good run out of it.
2 answers
I would contact Hoselink to have it serviced or they could direct you towards who does :) sorry can’t be anymore of a help.
Hoselink O.Hoselink
Hi Laurent, so sorry to hear you have issues with the retraction of your hose reels. We do have troubleshooting available but it would be good to know what issues you are having so we can send you the relevant documentation. If you could email [email protected] we can get this sorted for you. Kind Regards, The Hoselink Team
Janine Pasked
Why is the water pressure so much less with your product compared when swapped with other hose ?
2 answers
Chinese made
Hoselink O.Hoselink
Hi Janine, thanks for taking the time to leave your question. Are you comparing this to a standard garden hose as with any hose reel there will be around a 15% decrease in pressure due to the way the water travels up and around the system in various directions as opposed to a straight line with a standard hose? Other things you can check on your hose reel are that the Flow Controller on the end of the hose is fully open and not partly open. This is a green fitting with a yellow lever. It controls the flow and can shut off the flow completely so can you firstly please check this is open and allowing the water to flow through? If you have checked this and it is open, you can also check the hose for any kinks? I would also take off the spray gun and see if any water is flowing through up until that point? Kind Regards, The Hoselink Team
Dorisasked
Can I mount my reel closer than 1.5 m?
1 answer
Hoselink O.Hoselink
Hi Doris,
Yes you can! The Hoselink Retractable reel can be mounted close to the tap or up to 2 metres away. A 2 metre leader hose is included with the reel.
Kind Regards,
Vanessa
Jules Raubasked
We have had our 30m hose link for about 4 years now and mounted as directed. This morning my wife cleaned a paint roller without needing to move the hose as it was just under where it was mounted, the whole lot fell and landed on her back.
Has there been any other mounting issues?
She is extremely lucky she hasn’t broken her back!
Mike
1 answer
Hoselink O.Hoselink
Hi Mike,
So sorry to hear the reel dislodged - I hope your wife is okay it must have been a shock.
In answer to your question, the hose reel bracket and screws are strong enough to support the weight of the reel. The only time we have seen issues is if the bracket has been mounted upside down or incorrectly installed - not saying that's what happened here but would love an opportunity to talk to you to find out why, prevent it happening again and see what we can do to get the reel back on the wall for you.
Please call through to our team on 1300 900 617 and they will happily assist.
Kind Regards,
The Hoselink Team
Danasked
Either the company is spending a fair chunk of it's marketing budget sockpuppeting on here or they're giving customers a big incentive to customers to get on and give glowing reviews. I mean 1222 reviews with the majority of them one post wonders who just happened to set a stock image from the internet as a profile picture? When almost every other hose company only has mixed reviews. Product review really needs to look into this or risk losing credibility.
3 answers
Hey Dan,
I thought exactly the same about the reviews. I’ve actually just purchased two complete hose reels and I must admit, after having wasted money on cheap reels, the the Hoselink is worth ever cent.
Now as for you question as to why so many reviews, mostly perfect, it’s because after delivery you get a simple email review link sent to you. You get a link for every item you purchase, which is a little over the top I must admit. I purchased 8 different bits but only chose to do one review on the reel itself. As for the profile pic it gives you the option to upload your own or have one nominated, I chose the simple way. As for why so many reviews get submitted, well it maybe because they offer a $100 monthly drawn prize. But I think the $100 is a credit to buy more stuff.
Anyway, I hope this helped and I must admit I’m 101% happy with the item. Although in my review I did say that I would love a 40M version
Cheers .... Jeff from Hobart
Well said Dan....its con. Even the answer from " Hamo " is a setup.....maybe he got a little incentive to answer within 24 hrs. I never realised there were so many sheep in Australia
Hoselink O.Hoselink
Hi Dan,
Happy to say its neither!
The simple answer is that we pride ourselves on providing a quality product and in large we have very satisfied customers.
Yes we do provide customers the link to write a review but we cannot control the content, nor would we want to. As your comments show too many good reviews can be counter productive!
If you would like to find out why our reels are so will received and what the Hoselink difference is, please PM me your phone number and I will happily give you a call to discuss.
Kind Regards,
Vanessa
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