I purchased a 2013 Hyundai ix35 from Victoria Park Hyundai (1 year old when purchased). The car started falling to bits almost as soon as I got it. First thing to go was the transmission (this took almost 2 years to sort out with Hyundai before they finally realised I wasn't going away.....the car kept jumping out of gear, once it died on the freeway when I was cruising along at 100km/hr. I was so glad there wasn't a truck behind me when the engine died. When I called the service centre to complain I was told by the young lady on the reception ...Read more

I booked my Hyundai in for a service at Giant Hyundai Osborn Park, as I live nearby, this morning and arrived there at 7.25am. Myself and others were left standing outside locked doors at the reception area. There were 4 people inside just 4 -5 meters from us, sipping their coffee and totally ignored us. Didn't even look up when we tried the door. Just an acknowledgement and possibly holding up 5 fingers to indicate they opened at 7.30am would have been nice but nothing. In fact the closest guy started to look up but quickly lowered his head as...Read more

Hyundai dealer at Caroline springs.
We noticed some freaky coincidence, or some very suspicious activity going on. We dropped our 5 year old car off for a service, very low kilometres 18k, so it only needed a minor service but they wanted to do a major service. We said no.
They were very disappointed...
Soon after it’s service, the dash light came on and the auto transmission was driving like a dog. Over revving and jerking when changing gears. They told us we might need a new trannie. I did a bit of research and spoke to some mechanics.
Th...Read more

I bought a brand new accent. Another dealer said they could do it $1000 cheaper. The day later, I rang to organise my letter of cancelling the contract. The manager asked me why and I said you ripped me off. He abused me and lied saying I can't cancel the contract even though it's clearly written in black and white. Then said can we start again, what do you want. Intimidated I declared I only wanted $500 back. Thinking at least it was my fault not shopping around first. All good till I picked up vehicle. I promised they would pick up my plates ...Read more

I have had to return my vehicle to the Zupps Hyundai Browns Plains Service Centre 6 times since the 20 September 2018 120K service for varying issues. The most concerning is the fuel leaks. After 2 attempts, the service centre fixed the issue with the fuel gauges not working by replacing the fuel assembly. Leak persisted - a new fuel tank was installed (the 2nd one in 3 years). Seems to have stopped the leak, but the fuel gauges are not working again. Returned the vehicle last Friday, 7 December 2018 and was told they couldn't fault - however i...Read more

Have a new i30, head unit always disconnected Bluetooth and android auto on several phones. Taken back numerous times to get the same "No fault found" excuse. Dropped in with fault actually occurring and even happened with their techs phone, they replaced a cable even when I mentioned that Bluetooth also disconnects. Unit continued to disconnect so took it back, they said I had old software and the new software was meant to fix the errors. Now the unit doesn't keep the time ( resets to 12 am upon car start with a date of 2015) Android auto can...Read more

Our best buying experience ever. When we originally went to Mandurah Hyundai to enquire about a demo model, we actually couldn’t afford the one we liked. We were so impressed by the staff there that we emailed the Manager of the dealership to say Thankyou for the outstanding customer service we received. We felt that we were treated with dignity and fairness and we know we were offered a very very fair price for a trade deal against the new demo model, but we couldn’t afford it. The manager saw our email and asked the staff if there was any...Read more

Took my Hyundai Elantra to North Lakes Hyundai due to several issues.
1- Knock in front end when going over speed bumps
2- Knock in front end when reversing from my driveway onto road
3- Excessive vibration in cabin when stopped at lights, as if it was a deisel.
4- Rear end sways heavily when avoiding a pot hole at 80kmh. After this happened I tested the sway motion by repeating the incident at various speeds, gets progressively worse from 70kmh.
What did Hyundai do?
They replaced the top engine mount (as this is the most common reason fo...Read more

Decent sales experience however after the fact I realised the salesperson was only interested in pushing whatever they had in stock on me and not necessarily what I really wanted.

It all felt a bit dodgy there and more used car than new car feel.

I asked about colors and was told the silver was the darkest grey colour that was available - and then found out online that Dark Phantom was the darkest.

Nearly purchased a silver instead of the colour I really wanted and then a new car came in which was the right colour and suddenly the sal...Read more