vehicle mileage 22,000km. reported shuddering brakes and was told the vehicle required front disc pads and rotors. however i was told that they were not covered by warranty!!!!!! AT 22,000km, unbelievable.!!!!

Vehicle needed major repairs - had to demand a loan vehicle which took 2 days to organize with inconsiderate and unhelpful staff. I had 10 minutes to collect a loan vehicle - I live rural and was at least half hour away and was told: I can't wait around for half an hour. I knock off at 5pm and I've got things to do. Be here at 7.30am tomorrow to collect vehicle". I had to demand the courtesy bus to take me to the rental vehicle as staff did not offer. I still have not received copy of the service record after numerous phone calls and emails. I do want to upgrade with another Hyundai Sante Fe - BUT NOT FROM DARWIN HYUNDAI - it will be worth a trip interstate.

I booked in for a $135 service online to arrive in store and be charged $275 apparently due to an error on the system. I later called the Hyundai care team who said they were going to do nothing about it, which I highlighted was false advertising and the man was quite rude, dismissed what I was saying and refused to let me speak to any management.

Poor service and not courteous. I booked for some parts repairs on my Hyundia i30, was given a time for 9:30am. On reaching there, the service person asked me to come back at 12:30..... and also surprised me by saying that they will charge $140 just to have a look. This was not told before on the phone while booking. I feels like they are not interested in small service but since they are Hyundai dealer we are locked with them for Hyundai part. Such a bitter experience from a company that is striving to be best at their cars.

Previously, I have been dealing with Dandenong Hyundai for service and parts repairs. They are such a cheerful and friendly bunch of people. Very very opposite to South Morgan ones.

I was charged for a service that was never completed and the service lady insisted that it had been done and that I had to pay for it using threatening words. Staff have a sense of entitlement, are rife and don't really care about customer satisfaction.

If I could have given zero starts I would have.
Our 1 year old Veloster required a new gearbox. Agreement was reached between the dealer and Hyundai to pay for a hire car whilst it was off the road as no loan vehicles available. The Hyundai manager reneged on the agreement. I'm still waiting for the refund 6 months later form and banking details supplied but they will anot return emails or calls... I'm constantly chasing them. When I called them again today (second call of the day) I've been told today it will be another 2-3 weeks (if I'm lucky!).
Disgraceful service. The staff really don't care. STAY CLEAR OF THEM!

I’d like to thank the staff at werribee, specially Jake, I called this morning, dropped my car down to have checked, problem solved by the afternoon and ready to be collected, excellent customer service, very friendly and helpful, I will be returning, great to see such caring service.

New car salesman Greig Malvenan was very helpful and friendly without being pushy.
The idea of keeping our new car under wraps - before the big reveal - was a nice touch!
Greig will definitely be the salesman I contact should we need another car.
The only thing I was a little disappointed in was - fuel tank only half full on delivery!

Just picked up my new

Purchased a Hyundai i30 2016 model on Saturday and very good customer service. Was extremely happy with salesman Manuel Fernandez. He was excellent and made everything very easy for me. Will certainly spread the word.

Excellent customer service! Had a great experience purchasing my car from Ferntree Hyundai. Thank you Andrew and team. Helpful and enthusiastic with finding the right car for me

We purchased a new Elantra from this dealer who obviously was careless with a pre delivery inspection. We handed over our hard earned money, drove the car out of the dealership, within 45 minutes I turned the air conditioner on, only to realize it is not working.
Within 2 hours of picking up the new car, it was already at the dealership's workshop to have the air conditioner compressor replaced.
Not only did I drive the car out of their yard with a faulty air conditioner but also with 6 months registration when I was entitled to 12 months as per Hyundai's promotional offer.

As a returning customer, they took advantage of my trust in them and abused it.

These guys won't be getting any business from me again.

Hyundai head office resolved my concerns to my satisfaction. In the process, they restored my faith in the brand. Thank you.

Stay away.
You will do far better going elsewhere for your Hyundai.
A complete waste of my time. They are not one bit helpful. Was interested in buying the new i30N.
Do you think I’d get someone interested enough to show me through it and offer me a test drive?
Nup!
They all made up their minds early in the piece that I was not a prospective buyer. Well little did they know, I wanted to buy one for my sons 21st birthday. Will now go elsewhere. Plenty of other dealerships to go to.
Nunawading, all those bad Google reviews about you say it all. Time there for new management and new salesman that will show respect to the potential purchaser.

I bought a Kona from Keema Hyundai springwood a month ago. This was my first Hyundai, and while time will tell if there will be another, one thing is certain I will not buy another car from Keema. They made buying a new car such hard work. As soon as I'd signed up, I felt I became an annoying inconvenience. Simply getting through by phone is enough to test your patience. Must be good to run a business that doesn't need customers eh? I bought the car at Keema because it was the closest dealership to me, but the servicing will be done somewhere else, anywhere else. Does Hyundai send out customer satisfaction surveys? Or it as I suspected, they don't care once the cheque clears....