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MartinPerth, WA
- 2 reviews
- Verified customer
A company you can trust
Infinite Energy was recommended by a friend and I am glad that he did, all the staff were well informed and helpful. The system sits well in the environment, does what its supposed to do and is not unsightly. It has so far performed better than I expected (in the current weather). I would be happy to recommend them to anyone.
1 comment
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Tracey S.JPerth
- 2 reviews
Rigorously researched and well chosen
We have used Infinite Energy for two major projects now.A family member has used them also.
We researched a company to assist us rigorously and extensively.Infinite Energy came highly recommended by both private and corporate customers.
We have found every aspect of service offered second to none.
Mark Stevens offered us the time, patience, honesty and integrity, seldom found in sales. His expert knowledge and willingness to explore all our options was so helpful. His main concern was that we would get a system that met our needs, at a pric...Read more
1 comment
Christie S.Infinite Energy
Hi Tracey, thank you so much for taking the time to leave such a detailed review. We're so glad to hear your experience with Infinite Energy has been positive for both your solar and hot water install... Read more
ation. I’ll be sure to pass along the positive feedback to Mark. Steph – Infinite Energy.Similar opinion? Write a review on ieatwords.com.au!
Peter
- 2 reviews
- 2 likes
Great system - great service
Infinite Energy are cleary heads shoulders above anyone else in the industry. Great service & a wide range of quality products.
1 comment
Christie S.Infinite Energy
Hi Peter, thanks so much for taking the time to leave such a positive review. Steph – Infinite Energy.
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Find out how Infinite Energy compares to other Solar Retailers
Know better, choose better.
Woodchip
- 2 reviews
- 5 likes
Very Happy with Infinte Energy Perth
I’d like to say that from having Dean from Infinite Energy come out and spend the time explaining the Solar was a pleasure. His expert advice and depth of knowledge was far superior to any other company that gave me quotes. Dean was a pleasure to work with and told the truth, no lies about panels and systems like others did. What I didn’t understand Dean was able to put in clear language where I did understand, he took the time to work out the different machinery I use in my workshop to design the correct system for us. He stayed in touch afte...Read more
r the initial consultation and helped answer a few question I had. From the experience and straight answers Dean gave me, it was clear that I wanted Infinite Energy to supply and install the system. The day of install the 2 young electricians were on time, neat and tidy and well manured. They completed the job to perfection and cleaned up after themselves with nothing to show they had been here, except a very professional panel installation job on my roof and Fronius inverter to exactly where I wanted if fitted in my garage. They did not break a single roof tile and even showed me a photo of a cracked one on the ridge cap before they started, so they fixed it for me. My new 20 x Sunpower 327W Mono panels and Fronius Inverter are working to perfection. I have already given the details of my Infinite Energy Solar system to a few friends that are keen to get Solar fitted and would have no hesitation recommending Infinite Power (Perth) to others.1 comment
Christie S.Infinite Energy
Thanks so much for taking the time to leave such a detailed review. We’re glad to hear you had such a positive experience with both Dean and the installers last year.
Steph – Infinite Energy.
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BrendonPerth
- Verified customer
Steer clear don't expect after sales service.
Installed a 3.18kw Canadian Solar panels with Fronius Primo system. Had arranged someone over during the installation who don't know the details, because we thought the techs could be trusted, but we came back to see some panels installed on the wrong side. System had been underperforming since then. They were glad to resolve this by installing 2 more panels for us but they installed them the wrong side AGAIN and damaging our roof tiles in the process. Manager [name removed] told us they had incurred 800 dollars to "resolve" our problem and can...Read more
't do anything further. Outputs can't even compare to a 1.5kW system our parents installed 4 years ago with Solargain (We live 2 minutes away). Of course they say they'll get back to us to resolve the roof problem but I held my breath for too long. The story is longer but this is just the gist of it. The good people must have left this sour place. Not happy.1 comment
Christie S.Infinite Energy
Hi Brandon, we apologise for not replying sooner, we only just took ownership of our Product Review page. Customer feedback is incredibly important to us and we've been working hard to make improvemen... Read more
ts to our after sales service to ensure everyone has a great experience with us from start to finish. Once again, we’re sorry the experience you had with Infinite Energy wasn't a positive one. Steph – Infinite Energy.Similar opinion? Write a review on ieatwords.com.au!
Very happy with our experience with Infinite energy
The salesman was extremely knowledgable regarding the products that he was offering, he arrived with an arial view of our roof and explained how the panels could be arranged for several different configurations, he left us with enough info for us to feel that we were making an informed choice, we decided on 24 panels in two banks of 12 which gives a good spread of power from sun up to sun down. That was almost 3 years ago and the system has been faultless and remained consistant wrt power produced. Infinite Energy was not the cheapest company ...Read more
but they are quick to state that they do not offer the cheaper end of the market components as they want their systems to last and to offer the best wrt performance in the long term for example the panels we chose have a 12 year warranty with a performance drop off of 0.7%p.a over 25 years, yup very happy with our choice. :)1 comment
Christie S.Infinite Energy
Hi Trevor, thanks for taking the time to leave such a detailed review. We’re so glad your system is performing so well and hope it continues to do so for years to come. Steph – Infinite Energy.
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Great service, product & installation
Infinite Energy provided valuable advice on the different residential PV system options. We settled on 6.2kW panels with a 5kW inverter. The installation was done on time and professionally, including software to monitor performance. The system has exceeded our expectations and will provide an extremely cost effective payback period. We couldn't be happier with the outcome!
1 comment
Christie S.Infinite Energy
Hi Xavier, thanks so much for taking the time to leave such a positive review. We hope your systems continues to exceed your expectations for years to come. Steph – Infinite Energy.
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5 Star Product and Professional Service
Infinate Energy installed a 5KW solar system on our house in November. We have a challenging roof with several shaded sections and a predominantly East/ West facing aspect . We also wanted to maximise energy output in the mornings and afternoons when we use the most power. Rohan was able to set up a system that generates above 4000KW through most of the day - 930AM til 4PM. Other companies I spoke to generated 5KW, but only for a spike in the middle of the day. The Fronis inverter and solar web allows you to set up monitor production and set up aircons and pool pumps to run when generating the most power. The team of installers turned up on time, were very clean and efficient. Could not be happier with the whole process and end result.
1 comment
Christie S.Infinite Energy
Hi Rob, so glad to hear you had such as positive experience with Infinite Energy. I’ll be sure to pass along your great feedback to both Rohan and our installers. Steph – Infinite Energy.
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Great Company, Great system
I recently had an excellent experience with Infinite Energy. I had a 3.5kw system installed on my new north facing second storey roof structure. Infinite Energy provided a system that perfectly suited my needs and fitted on my new roof, they also ensured the panel were installed whole the scaffold was up, saving costs and hassle for all. They then installed the inverter on the day as promised (in between many other trades etc) and the system works a treat, A+ recommend, loving the wifi monitoring as well.
1 comment
Christie S.Infinite Energy
Hi Trent, thanks for taking the time to leave such a positive review! We're glad to hear you're loving your system. Steph – Infinite Energy.
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Find out how Infinite Energy compares to other Solar Retailers
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BEWARE THE LITTLE THINGS THAT DISCOUNT INFINITE ENERGY AS A QUALITY SOLAR SERVICE PROVIDER
Infinite Energy were well recommended to me by friends and neighbours who had dealt with them. Additionally I had also done my own research, interrogating the Clean Energy Council website and read the various blogs and reviews around solar service providers. I had four providers come to my home and discuss my requirements (Prime driver was how to match my usage to generation and save money in the fastest payback period) and quote me a price. The organisation that I felt most comfortable with after this process was Infinite Energy.
The...Read more
1 comment
Christie S.Infinite Energy
Hi Dave, we apologise for not replying sooner, we only just took ownership of our Product Review page. Customer feedback is incredibly important to us and we've been working hard to make improvements ... Read more
to our after sales service to ensure everyone has a great experience with us from start to finish. Once again, we’re sorry your experience with Infinite Energy has not been a wholly positive one. Steph – Infinite Energy.Similar opinion? Write a review on ieatwords.com.au!
wayneEAU
- 10 reviews
- 8 likes
Excellent product and great support and after sales service
It's been a few months since we had a system installed based on an initial assessment and quote. The application and installation process was made easy by Infinite Enertgy. Follow up and resolution of performance queries was quick and the system is performing as specified. I would have n hesitation in recommending Infinite Energy who have a great range of options and extensive knowledge of solar power and systems
1 comment
Christie S.Infinite Energy
Hi Wayne, thanks so much for taking the time to leave a review. We hope your system continues to perform for years to come. Steph – Infinite Energy.
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MrFlibble4747Perth, WA
- 4 reviews
Infinite Energy Perth - Maintaining the Reputation
Just had my Gen3 isolator replaced as scheduled.
I can't praise Infinite Energy highly enough for their pro-active approach to this industry crisis.
This is in contrast to my lack of regard for the Energy Safety risk assessment and advice to turn off systems where no instances of failure have occurred for my isolator brand. I really appreciated having the risk shoved on to me in a blatant covering exercise and potentially invalidating my home insurance. This smacks of a "perception risk management " approach rather than "engineering ris...Read more
k management"! PS My quote and install experience with Infinite Energy back in October 2013 was also five star. Pro-active customer focussed action in a tricky situation. Obviously not a cheap decision to make.1 comment
Christie S.Infinite Energy
Thanks for taking the time to leave your review! The safety of our customers is our number one priority, and we’re glad we were able to assist you in this instance.
All the best,
Steph – Infinite Energy.
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Mr NicePerth
- 4 reviews
- 10 likes
Disgusting Customer Service......
I'm in the market for a solar PV system and decided to contact Infinite Energy in Perth for a salesperson to come out and quote.
It all started out good but one of their sales persons' ([name removed] so as to not identify the sales person by his name), made contact by email, and before I new it made an appointment for a day and time that I didn't even have the chance to agree too. So not a good start.
Then the second email comes through after a short time saying that my house had too much shade and was not suitable for a solar pv system. ...Read more
And then cancels the appointment, all by email. It's the arrogant attitude that puts customers off. This top gun sales person had obviously looked on a 'satellite' overview and assumed that my house was not suitable. If this sales person had called to discuss, he would have been explained that I have a two storey house and that the panels should be positioned on the other side of the property. How hard is it to make a call, introduce yourself and explain the situation. Obviously, Infinite Energy has too much business and the salesman has the acumen of a 'used car salesman'....with apologies to all used car salespersons. Sales people like this are only interested in a fast 'buck' at the expense of the company's reputation. I called another company, the sales person came out, saw that our house was suitable and I signed up for a 6Kw system. A whole lot of dollars that Infinite Energy missed out on. If Infinite Energy's customer service is so appalling at the beginning, I can just imagine how bad the installation process could be. As for warranty and followup service, heaven knows.1 comment
Christie S.Infinite Energy
Hi Mr Nice, sorry for not replying to your review sooner - we've only just taken ownership of our Product Review page.
I'm sorry to hear of the trouble you had when you contacted us back in 2014. ... Read more
I can assure you that customer feedback is incredibly important to us and over the last few years we've been working hard to ensure we only have the very best consultants as part of the team.Similar opinion? Write a review on ieatwords.com.au!
AlthomPerth, WA
- 76 reviews
- 15 likes
Excellent pricing, good communication and a great install
Contacted Infinite for a quote on a 3kW solar system for our home. Salesman came out to our house to provide quote at a time convenient for us. Follow up communication was excellent and I was lucky enough to catch a price reduction due to a delay on our part in going ahead. Once we gave the go ahead they arranged everything and kept us informed at all times. Installation day, the crew turned up at the advised time, did the job in the advised time and cleaned up after themsleves.
Pricing and communication
2 comments
Christie S.Infinite Energy
Hi Althom, thanks so much for taking the time to leave such a positive review. Steph – Infinite Energy.
Not doing such a good job now unfortunately. Inverter has gone out on 457 fault. Rang Infinite and some condescending prat asked me why I hadn't reported it on line. Finally found the online reporting... Read more
tool buried in the bowels of Infinite's website. Now waiting to see if anyone calls back or contacts us. The online reporting system does not give you a Reference Number or even an acknowledgment e-mail so you don't actually know if your report has actually been submitted/received.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Richard daleasked
6.6 kw panels. Wot price can you do me fully installed in narrogin WA 6312. 58 Sydney hallway .single story
2 answers
Yes
Christie S.Infinite Energy
Hi Richard,
A 6.6kW system will start at around $4,290 fully installed but we would need to assess your roof and discuss which products are best for your situation before we can provide an official quote.
Please get in contact with us by emailing [email protected] and provide the following information so we can assist further:
1. Your full home address
2. Is your home single or three phase power
3. Ideally a photo of your switchboard if you can
4. Your best contact number
We look forward to hearing from you shortly.
Thanks,
Morgan - Infinite Energy
Paulasked
Hi there,
I am interested in solar panels, are you operating in Melbourne?
No answers
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Christie S.Infinite Energy
Hi Martin, thanks so much for taking the time to leave such a positive review. We hope your system continues to exceed your expectations! Steph – Infinite Energy.