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Great value offering of Premium Panels!
Infinite Energy had been referred to me by a relative, who recently used them for their own home. I sought after 4 quotes(inclusive of Infinite) that contained premium solar panels. I drilled all sales consultants during each quote, and I found Mark Stevens was the best rounded(ie phone/email response times, knowledge, expectations) in all aspects of the sales process. What I found was Infinite Energy contained the best value package with the least roof space required(due to their watts per panel). Once the deal was agreed, I found the rest of ...Read more
the process quite seamless whilst Infinite Energy managed the proceeding steps leading up to install(ie solar rebate application, meter requirements, confirm install) The install guys were really great. Relaxed, polite and well presented. They explained the inverter, set it up with my wifi, and provided the electrical safety check docs as part of the install handover. I've had it running for a week now and its performing beautifully. I would recommend Infinite Energy most definitely!1 comment
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Good2knowPerth
- 19 reviews
- Verified customer
Almost Perfect with Some Room for Improvement
Finally we had the solar panels installed and it took us quite a while because we gave ourselves 3-4 weeks time researching, meeting sales rep, getting quotations and reading reviews. A couple weeks waiting for approvals and some delays (more on that on below).
We had a couple quotations for consideration, in the end we went along with Infinite Energy (I.E.) because;
i) They offer us an assurance with their Clean Energy Council approved solar retailer accreditation.
ii) We felt that the sales consultant answered our questions honestly wi...Read more
3 comments
Christie S.Infinite Energy
Hi there,
Thank you so much for taking the time to leave your detailed review. ... Read more
We're pleased to hear that there were so many positive aspects to your experience with us and appreciate the constructive points you've made for improvement. We take all of our customers' feedback seriously and your review will assist us with continuing to improve our processes so we can give our customers the best experience possible. All the best, Morgan - Infinite EnergyHi, we found some problems with the installation, hence we are updating our feedback.
1. We experienced some form of electric shocks from the solar inverter housing. Contacted Infinite Energy (I.E... Read more
.) and they have sent their 3rd party installer (WestStates) to rectify this. Found fuse was installed wrongly; this problem is rectified at this time.11-04-2018 updates: The above points were all resolved at this time. Will be good to pass this information to the contracted installers for their awareness on ABB inverter PVI 3.0 to do parallel MPPT ... Read more
configuration if the combined panels in string are over 2kW.Similar opinion? Write a review on ieatwords.com.au!
Fantastic Service
Neil the salesperson was extremely informative and helpful. At no time did I even remotely feel pressured, which is an immediate turn off even if its a good deal. Had done my research beforehand and could tell we were getting the truth with no embellishment.
Totally recommend Infinite Energy. Great customer service, hassle free and fast installation.
1 comment
Christie S.Infinite Energy
Hi Flossy,
Thank you so much for your great review! We're so pleased to hear that you've had a great experience and never felt pressured by the team as that's something we pride ourselves on. ... Read more
Thanks again, and I'll be sure to pass your kind words on to Neil. All the best, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
Find out how Infinite Energy compares to other Solar Retailers
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Keith Markham
- 4 reviews
This system is exceeding my expectations.
I had obtained several quotes from others but was impressed with the manner and product knowledge of Mark, no pressure to buy, unlike some others, there was no question I asked, that Mark was unable to answer immediately and with confidence. At no time was my finely tuned bull***t meter triggered, that went a long way to help me make my decision. With the wealth of information available on the net I had already done extensive research into components and Mark helped me finalise a system design I am very pleased with.
There has not been a single aspect from start to finish I could fault.
Well done to all concerned.
Keith. M.
1 comment
Christie S.Infinite Energy
Hi Keith,
Thank you so much for your very kind review. We're so glad to hear that you've had a great experience with us right from the get-go and that this continued all the way through! ... Read more
We hope you enjoy the savings your solar system bring for many years to come. All the best, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
PerthGeoPerth
- 2 reviews
Excellent customer service and, so far, very satisfied with the quality of the system...
I was uncertain about getting solar to begin with. After speaking with several Solar companies and being unimpressed with all of them, I didn't really think Infinite Energy would be any better - despite the good reviews I'd read about them (I like to make my own mind up).
Thankfully, I was wrong. The Infinite Energy consultant, Matthew Wallwork, was very professional and friendly, gave me the information I needed without pressuring me into making an untimely decision. After the initial consultation, I peppered Matt with questions through seve...Read more
1 comment
Christie S.Infinite Energy
Hi there, thank you so much for taking the time to write your very kind review!
We're so pleased to hear that you've been happy with your experience so far, and I'm sure the impact your solar syst... Read more
em has on your electricity bill will make it that much better!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
We are very happy with our new solar system
Jordan Croy was the one who came out to discuss options with us. He was well-informed, answered our questions readily and provided us with a lot of information. The after sale service from Infinite Energy has also been very good. A state error code came up not long after installation, so I rang up the team at Infinite Energy & the problem was sorted in no time. Since then the system is working very well and we are definitely saving a lot on our power bills. Mark Stevens came out recently to set up the wifi. This he did quickly and efficiently.
Both young men have been very pleasant and helpful.
1 comment
Christie S.Infinite Energy
Thanks so much for taking the time to leave a review. We’re glad to hear both your pre and post sale experience with Infinite Energy has been great. I’ll be sure to pass the lovely feedback on to both Jordan and Mark.
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HilaryPerth
After care
Mark Stevens came to sort out the wifi and was very helpful he even assisted sorting out another issue without any hesitation. I was extremely happy with their after care.
1 comment
Christie S.Infinite Energy
Hi Hilary, thanks so much for your kind review. I’ll be sure to pass the great feedback onto Mark.
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Andy Tilburyperth
- 2 reviews
- 1 like
Excellent Service and Quality Systems
I am very pleased with the whole experience with Infinite Energy and Mark Stevens. Mark is always at hand to answer queries.. even now... long after the installation. I own a two storey house in Quinns Rocks WA. As such, my useable roof area was very limited. This fact alone stumped the other suppliers. Mark came up with a solution and choices of panels that fit the available space. I am getting a max of 22 units per day right now (Nov) from 10 x 327W Sunpower panels (7 North facing and 3 west facing). Very happy!
1 comment
Christie S.Infinite Energy
Hi Andy, thanks for your great review and feedback on Mark's help. We're glad to hear we were able to find a solution when others couldn't and that you're so happy with your system! Steph - Infinite Energy
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ChrisPerth
- 2 reviews
- 1 like
Infinite Energy for Solar
I just had an upgrade to an existing system already installed. I chose Infinite Energy due to their extra detail to attention with the additional panels. Mark who was the consultant came over and ran the numbers on the inverter and meter and gave a total breakdown of how much I have used, exported and saved which gave me an idea of how long to go for return on investment on the old and new system.
On the day of the install it was raining but the installers worked around it and had to come back to complete the work. They did an excellent job a...Read more
1 comment
Christie S.Infinite Energy
Hey Chris, thanks for your awesome review! We're so glad to hear that you're happy with your decision to choose us for your upgrade and will pass on your kind feedback to Mark and the installation team. Thanks again, Morgan - Infinite Energy
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Jps
- 2 reviews
Outstanding professional employee
To whom it may concern
My husband, Mike, and I would like to express just how impressed we were with Mark Stevens.
Not only was he on time on two separate occasions, his knowledge of your products and ability to answer all our questions definitely ticked all the boxes. We have purchased a 5.23kW Sunpower system and a 5kW Fronius inverter.
He is a very personable young man, courteous and not pushy. He represents your company with proficiency and integrity and is definitely an asset to your organisation.
Thank you Mark!
...Read more
1 comment
Christie S.Infinite Energy
Hi Jeanette, we’re so glad to hear you and your husband had such a great experience with Mark and Infinite Energy. I’ll be sure to pass on the positive feedback to him.
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- Verified customer
A good experience from start to finish
I contacted three companies to get quotes – Infinite energy was by far the most responsive. Their representative Mark visited my property and inspected where the panels would be installed and possible locations for the inverter. He took the time to listen to what I wanted to achieve (current & future requirements), presented several options and went through the pros & cons of each. He explained things well and even drew pictures for me! He produced a set of quotes covering the configurations we had discussed. He was very responsive to all the e...Read more
mails I sent later asking questions. The option I went with was cheaper than the quote from the other company and had higher generation capacity and better warranties. The installation was scheduled quickly after my meter was upgraded. The installation team was very friendly and professional, going through what they intended to do and demonstrating how to shut down the system if necessary. They left the site clean and tidy. All up, a very good company to deal with.1 comment
Christie S.Infinite Energy
Hi Paul, thanks so much for taking the time to leave such a positive review. I’ll be sure to pass on the great feedback to Mark. Steph – Infinite Energy.
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SCOTTNOMBALDIVIS
Infinite Are The Best
From being sceptical about installing solar and having infinte energy installing our system, we now wonder why we didn't get it done sooner. The whole process was painless. Top marks to Justin and all the team at infinite energy for being so professional
1 comment
Christie S.Infinite Energy
Hi Scott, thanks so much for taking the time to leave such a positive review. I’m glad solar exceeded your expectations and I’ll be sure to pass on the positive feedback to Justin. Steph – Infinite Energy.
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Spot on in all respects
All aspects were excellent from initial quote, though various requests for additional information as we expanded the scope and on to installation. The installers were great and got the job done on a truly miserable winter day. Ten out of ten. Almost looking forward to first power bill.
1 comment
Christie S.Infinite Energy
We're glad to hear you had such a positive experience with us. We hope your first power bill was a pleasant change! Steph – Infinite Energy.
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JprPerth
Recommended
Everything was excellent from quote to installation.
Answered all my questions. Installation date was earlier than scheduled. Installers were good and professional. Now just waiting how much will be the savings in bill.
1 comment
Christie S.Infinite Energy
Hi JPR, so pleased to hear you’ve had such an excellent experience with Infinite Energy. We hope your first post-solar bill was a nice relief! Steph – Infinite Energy.
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JessWestern Australia
- 2 reviews
Thanks for the new system
Just had a new system installed with IE and everything went really smoothly. After receiving various quotes the honesty from our consultant with the parts and no hassling to make us sign up is what gave the final tick to go with them. If your not in a rush, it is quite amazing what you find out and can save you a lot of $$$ in the long run. We were given the choice of a couple of systems to suit our needs and to cope with the conditions from where we live and there was no pushing or hassling to force us into what they wanted us to buy. IE gave us the best options for our area and it was all our choice. Although the system has just been installed up until this point I would definitely recommend them to anybody. Thanks heaps guys
1 comment
Christie S.Infinite Energy
Hi Jess, thanks so much for taking the time to leave such a positive review. We take pride in our no pressure approach, and we’re glad it helped you make the decision to go solar. Steph – Infinite Energy.
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Find out how Infinite Energy compares to other Solar Retailers
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Entirely satisfactory service from IE
From initial consultation to installation, IE staff and their installers were helpful, courteous and competent. A little early to assess performance of the system in current weather conditions.
1 comment
Christie S.Infinite Energy
Hi Kevin, thanks so much for taking the time to leave a review. We hope your system enjoys the sunshine this summer! Steph – Infinite Energy.
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Pablo
- 2 reviews
- 1 like
Simply the best
We cannot express our appreciation and support for a very compentent WA based solar company. The entire process was handled excellently and the system is peforming beyond expectations. Do yourself a favour and get a quote and compare them to other companies. You will not be disappointed and we are not the easiest clients to please. The installation team were on time, extremely proficient, clean and tidy. We went with Canadian Solar panels and the new Solar Edge inventor. Very happy with its performance and it should provide us with many years of reliable service.
1 comment
Christie S.Infinite Energy
Hi Pablo, we’re so glad to hear you’ve had such a positive experience with us. We hope you continue to enjoy your Infinite Energy solar PV system for years to come. Steph – Infinite Energy.
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BazzPerth, WA
- 2 reviews
- 5 likes
After sales service for failed Sharpe Inverter - Terrible service.
No problems with the system until the Sharp Inverter failed, four years old and still under warranty. Took several calls before someone called me back. In the end I had to post negative feedback on Facebook before someone called me. The first response is "call your insurance company and make a claim from them, you must have had a power surge or you have been hit by lightning". I told them no, there has been no lightning and doubtful if it was a power surge and the inverter is still under warranty. I have written confirmation from our power c...Read more
ompany and the weather bureau stating neither event has happened. Infinite Energy's solution, $300 and we will remove it and send to the manufacturer. However if they say its a power surge or hit by lightning then they wont fix it under warranty. ( Google Sharpe Inverter failure, very common event apparently ) To cut a long story short and after complaining to Consumer Affairs and three months later - "as a gesture of goodwill" Sharp Australia repaired the Inverter at my expense. Thank you Sharp. As for Infinite Energy they wont take any ownership for warranty repairs, in fact they claim you need to contact the manufacturer and make a claim from them. Lucky it wasn't the solar panels I guess! ( Infinite will however make the phone call, nice) but not our problem! I decided to look after this myself, as for Infinite Energy they were never heard from again. To all potential buyers don't just check the warranty on these companies but who is responsible if a claim is required. 5 and 10 year warranties, read the fine print! - and good luck making a claim.1 comment
Christie S.Infinite Energy
Hi Bazz, we apologise for not replying sooner, we only just took ownership of our Product Review page. Customer feedback is incredibly important to us and we've been working hard to make improvements ... Read more
to our after sales service to ensure everyone has a great experience with us from start to finish. We're glad we were able to resolve this for you. Steph – Infinite Energy.Similar opinion? Write a review on ieatwords.com.au!
HM MannersPerth
Excellent and Professional
I am so relieved to have chosen Infinite Energy, after having so many problems with another Company. My system was installed in a timely manner and the installers were professional and great to deal with.
1 comment
Christie S.Infinite Energy
Thanks so much for taking the time to leave such a positive review. Steph – Infinite Energy
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Good exp with Infinite E!
Good streamline, simple process solar system provider. Mark was knowledgeable about the system variations, pros n cons. Electrician was good and was helpful picking a location for inverter.
Great to have installed my solar with yous.
1 comment
Christie S.Infinite Energy
Hi Justin, so glad to hear you had such a positive experience with Infinite Energy. I’ll be sure to pass along your great feedback to both Mark and our installers. Steph – Infinite Energy.
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Questions & Answers
Richard daleasked
6.6 kw panels. Wot price can you do me fully installed in narrogin WA 6312. 58 Sydney hallway .single story
2 answers
Yes
Christie S.Infinite Energy
Hi Richard,
A 6.6kW system will start at around $4,290 fully installed but we would need to assess your roof and discuss which products are best for your situation before we can provide an official quote.
Please get in contact with us by emailing [email protected] and provide the following information so we can assist further:
1. Your full home address
2. Is your home single or three phase power
3. Ideally a photo of your switchboard if you can
4. Your best contact number
We look forward to hearing from you shortly.
Thanks,
Morgan - Infinite Energy
Paulasked
Hi there,
I am interested in solar panels, are you operating in Melbourne?
No answers
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Christie S.Infinite Energy
Thank you for your review Domenic! We're really glad to hear you've had a great experience with us from start to finish, and I'll be sure to pass your kind feedback onto Mark.
Thanks again,
Morgan - Infinite Energy