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A Happy Woman!
I have wanted solar panels for years! I have been through the "process" of having solar guys come around 3 times in the past 10 years. Infinite was the 4th. I was ready to say No, as usual, due to the price and confusing/mysterious way in which solar panals are explained.
Mark came in with full knowledge and easily explained answers to my numerous questions. (HE IS A WEALTH OF INFORMATION )
In the end, I will pay my solar panels off in about 2.5 years!
The installation guys that were organized to come over, were very professional and frien...Read more
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Professional quotes and service
I'd gladly recommend Infinte Energy to anyone looking for quotes on a solar system.
Infinite Energy came out to quote on a residential PV system (contacted through Solar Quotes). Neil arrived right on time and had come prepared with a layout option for a system to fit my roof profile. Gave clear answers and explanations about the different pro/cons of different components, as well as what services they offered. We discussed different panel orientations to have a north-west split, and the implications of that. Neil provided a package with d...Read more
etailed info about the company and the component brands they use. The next day, Neil emailed through a full quote based on the changes we discussed, which also included quotes for 2 other systems that were more in a mid-range price level (but all reputable and well known brands). The prices were competitive for the different systems. Followed up with a phone call a few weeks after. A very polished, polite and professional level of service throughout. Definitely worth the time to get a quote from IE as a point of comparison for service, components and price.1 comment
Christie S.Infinite Energy
Hi David
Thanks for leaving your great review! Very happy to hear it's been such a positive experience from you. I will definitely pass on your compliments to Neil. ... Read more
We hope you enjoy your new system! Kind regards, Emma - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
RobertPerth
- 2 reviews
Two systems, one perfect the other a poor performer
I had two 2.5kW inverter (3.3kWp) SolarEdge and Canadian Solar panel systems installed initially on the Garage and subsequently on the 2 storey house just over a year ago. (For money reasons I could not afford both at the same time)
The first system on the garage works perfectly and I am extremely pleased with the operation of the system. It clips out at 2.5kW in summer in the middle if the day and has a nice smooth output waveform on my network connect App.
However the second system which is identical in all design aspects(both east-west...Read more
pitched roofs and no shading) doesn't work at the maximum power output (at the same time of day of the clipped 2.5kw Garage system) barely acheiving 1.7kw on average at the same time of day, and a very unstable variable wave output. This defect has been brought up with Infinite Energy numerous times last year with them eventually sending a tech out to upgrade the softtware. Result? NO CHANGE. After many emails to Customer Sales I gave up. However with summer about to start I checked both systems yesterday at 12:30pm. Nothings changed! House (2nd) system was outputting ~1.7kW with a continuously variable output well below 2.5kW inverter (no cloud and no shading) of the Garage system which was outputting a perfectly clipped 2.5kW.5 comments
Christie S.Infinite Energy
Hi Robert,
I'm really sorry to read your review and hear of the issues you've had. ... Read more
I'd like to be able to look into this further for you and assist if possible, but unfortunately I'm unable to look up your case as I don't have enough information. Could you please send us an email to [email protected] with your full name and address of the installation so I can investigate further? I look forward to hearing from you soon. Kind regards, Morgan - Infinite EnergyHi Morgan,
Thanks for the prompt response.
I have sent you my details via email and am looking forward to reporting back here with an positive results!
Christie S.Infinite Energy
Hi Robert,
Thanks for that, I have received your email and passed your details onto our service department who will look into the production of your system and contact SolarEdge if required to get more information. ... Read more
We will be in contact shortly once we have been able to investigate. Kindest regards, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
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ReviewGuruPerth, WA
- 12 reviews
- Verified customer
I paid more for a better installation and solar system
Infinite Energy was not the lowest quote I got for my Solaredge invertor and Sunpower solar panels. There were bigger and much cheaper options, but when I compared the quality of their installations and the installed products, I determined to pay the extra and go for a quality installations and product.
After I approved the installation, Infinite Energy handled everything else for me. They kept me up to date with their progress. Their installation team were polite and installed the solar panels without breaking a single tile.
I am very pleased with my new solar installation and I am confident that if there is a problem in the future, Infinite Energy will help me resolve it.
1 comment
Christie S.Infinite Energy
Hi there
Thanks so much for taking the time to leave us your review! ... Read more
I'm very pleased to hear you enjoyed your experience with us. We definitely pride ourselves on delivering excellent customer service and products to our customers! We hope you enjoy all the benefits of your new system. Kind regards, Emma - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent
I’ve just had a 6kw system (Fronius inverter and Canadian Solar) panels installed by Infinite Energy. The whole process has gone incredibly smoothly, from the first consultation to the installation to the after-sales service.
I was impressed with the amount and quality of information I received from my consultant, James. Everything went just as he advised it would.
When we had an issue with the overhead lights not working after the installation, an electrician was promptly sent out to fix it no questions asked.
I was recommended Infinite by my friends and I have no hesitation in passing on that recommendation.
1 comment
Christie S.Infinite Energy
Hi Peter
Thanks so much for your great review!... Read more
We're so pleased you had a great experience with us and that everything ran smoothly for you. I'll be sure to pass your feedback onto James. We hope you enjoy your new system! Kind regards, Emma - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
Top Notch in every way.
We have had a 6kW system installed into the grid in Yanchep and cannot fault any of the communications or work done by the team at Infinite energy. Right from the initial phone call to Rohan at Infinite energy, everyone we have dealt with have been courteous, professional and caring in all aspects and with all the questions we have had. They are "top notch" in our experience and we would definately recommend them. The system is putting out more than we expected and all work around the house was completed in a very neat and considerate way. The Installer Yon and his offsider were great. Sept 2018.
1 comment
Christie S.Infinite Energy
Thank you so much for taking the time to leave us your review Sherr! We couldn't be happier to hear that your experience with Infinite Energy was a great one from start to finish and I'll be sure to s... Read more
hare your feedback with all involved. Enjoy all the savings your new system is bringing in! Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great initial performance; appalling response to post installation fault.
On a late evening during June 2018, I noticed the red 'fault' light on a Solar Edge inverter. The device involved was one of three and was the unit connected to an LG battery. This battery was seemingly the first to be installed in WA. Original installation occurred during June 2017. From initial enquiry to installation the performance of Infinite Energy and the contractor West State Electrics was exemplary. A minor inverter configuration glitch was rapidly cleared by Solar Edge. Interrogation of the Solar Edge monitoring portal indicated...Read more
that the battery issue originally occurred in early May 2018. On advising Infinite Energy of the fault I was advised to reboot the system and received instruction on how to do it. This procedure yielded no improvement so I was informed that a technician would attend on 9/7/2018. Having arranged to be available on site for that whole day I was concerned by midday that nobody had turned up. I the contacted the Infinite Energy office to enquire as to when the technician was coming and was advised that someone would call back. At 1505 I received an email from a 'Customer Service Representative' apologising for the non attendance and rescheduling the technician until 19/7/2018. From the tone of the email there was no recognition of the inconvenience of having to wait an entire day for nothing. Duly on 19/7/2018 a technician appeared with an LG provided charging mechanism. He explained that Solar Edge had carried out an update on the inverters which inadvertently removed the charge 'floor' on the battery and allowed it to discharge completely. He now proposed to recharge it. He advised that the delay was due to there being only four LG chargers in Australia and there was a delay in getting hold of one. The charging effort failed and another technician was scheduled to come with an even more sophisticated mechanism. This electrician, when he appeared, was the one who carried out the original installation. Very rapidly it became obvious that the battery was faulty and the 'lid' was removed for inspection. As this happened the internal 'pack' expanded and the 'lid' could no longer be fitted. The battery would need to be replaced. I watched as the technician processed the entire issue on a tablet and heard him make contact to arrange how events were to proceed. The battery was left in situ pending the arrival of the replacement. Since that exercise I have heard nothing from infinite Energy. I contacted the office this morning (17/9/2018) and was advised by a most courteous lady that the matter had been resolved! I advised that it was not and now await further contact from Infinite Energy.1 comment
Christie S.Infinite Energy
Hi Patrick
We are very sorry to hear about the issues you’ve had with your battery lately and the misunderstandings with having this resolved. This certainly isn’t the “norm” so thank you for bringing this to our attention. ... Read more
I have followed up with our service team about this and can see that they’ve recently been in contact with you and that the issues are in the middle of being resolved. I will be sure to keep a close eye on your case to ensure that the situation is fully settled for you. Again, we sincerely apologise for the experience you’ve had to date Patrick. Your review will assist us with continuing to improve our processes so thank you for taking the time to write it. I know this doesn’t help with your particular situation, but we are committed to giving our customers the best experience possible and will do all we can to ensure this doesn’t occur again. Kind Regards, Emma - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
JanPWARNBRO
- Verified customer
The best company to install your solar
I must say after several quotes and hours researching on the internet I have made excelent choice choosing Infinite Energy as my solar system provider. The initial meet with the consultant Dean was friendly, professional and non pushy. Since I had all information from all the research I did online I knew that all information I have received is correct. I have then checked all the reviews and website and I was happy to proceed. The installation was smooth and professional and I can guarantee that as I'm Senior Site Manager for one of the leading...Read more
Australian commercial Fitout company. After service was seemless and professional. All documents and warranties and certificates received within a week. The solar system itself is performing excellent as expected. I'm very happy and highly recommend Infinite Energy to anyone. I have already posted company profile on our own Intranet website. Thank you very much1 comment
Christie S.Infinite Energy
Thanks so much for your review here and on Google, Jan! We're glad to hear that your experience has been so positive that you've shared our details with your colleagues as well, we really appreciate i... Read more
t. Wishing you all the best, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
CasahnPerth, WA
- 5 reviews
- Verified customer
Exceptional Sales Consultant and Product
Orginally I had an issue with this company and started communication with their customer service team to rectify my concerns. Since then, our sales consultant has almost immediately resolved BOTH issues in record time. Extremely impressed with our sales consultant's customer service skills. He was incredibly thorough throughout our meeting which allowed us to choose a very high standard system to meet our needs.
The product seems absolutely brilliant and the app we are using to visually track our solar power is exceptionally detailed.
Highly recommended sales team and solar products.
1 comment
Christie S.Infinite Energy
Hi Casahn,
Thanks so much for your 5 star review. I'm so pleased we were able to rectify all of your concerns and have turned your experience back around. ... Read more
Enjoy all the savings your fantastic solar system will bring! Kind regards, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
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This solar system is unbelievable price
I’m from South Australia
1 comment
Christie S.Infinite Energy
Thanks for your 5 star review Van!
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Dismal after sales service
I cannot find any fault in Infinity Energy’s pre-sales service and their contractors installation of my solar panels and inverter. They were efficient helpful and friendly. What I can find fault in is their dismal after sales service. I found that I could not login to my Fronius inverter to update the firmware so I phoned Infinity Energy to solve the problem. I was informed that all of their people were occupied at that time but they would call me back as soon as that day. I did not receive a call back so three days later i called them again. T...Read more
he person I spoke to was very apologetic and and I was told that someone from the technical section would call me back that day without fail as they were occupied at that time. I asked to speak to someone else in the company as I was unhappy with this answer. I then spoke to another apologetic person who assured me that I would get a called shortly. The call back never came. Two days later I called again and demanded to speak to someone from the technical help section. The very apologetic woman I spoke to finally put me on to their best technical help employer, [name removed]. After 15 minutes of questions and trying different approaches to logging on to my inertverter he said that he would have to phone the installers and find out the correct password for my inverter. He told me that he would call me back later that day when he had contacted the installer. I informed him that he could call me on my mobile, home phone, email me or message me with the answer. After two weeks I gave up any hope of resolving my problem.1 comment
Christie S.Infinite Energy
Hi there,
I'm very sorry to hear of the issues you've had and would like to ensure we can have this resolved for you. ... Read more
As you've not provided your name with your review, could you please send an email to [email protected] and ATTN it to Morgan so I can investigate further? Thank you, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
Scoota
- 2 reviews
- 2 likes
Outstanding Customer Service
I selected IE as my solar provider due to a partnership with RAC. Compared to other local solar providers, IE was a stand out when it came to customer service. The IE team were knowledgeable, responsive, honest and polite. I look forward to enjoying the energy savings from a quality IE installed solar system and will recommend IE to family and friends. When residential battery systems become more affordable, IE will be my preferred provider and installer.
1 comment
Christie S.Infinite Energy
Thanks for your great review Scoota!
Similar opinion? Write a review on ieatwords.com.au!
RenePerth
Excellent service, from quotes to install and further support
I selected Infinite Energy based on feedback I'd seen on Solar Quotes and here on Product Review, as well as their well presented and comprehensive quotation.
While certainly not the cheapest provider around, in the end you get what you pay for.
The no pressure approach during the quotation process by Infinite is refreshing. We were given time to consider and research, and clarification questions were answered promptly and well by Daniel.
Infinite handled the background paperwork with Synergy and Western Power seamlessly, and the meter...Read more
change by Western Power (WP) was accomplished in time for system installation. My previous dealings with WP have never been that timely or hassle free, I have to say. Infinite have obviously developed a good relationship there. Contact to arrange installation was handled well, and the installers turned up on time, were couteous and helpful, consulted when a problem was found in terms of panel orientation on the roof (came up with an immediate and equally workable solution, with all panels still north facing), cleaned up after themselves and did a neat, tidy job of installation - working hard to complete the job in one day.2 comments
Christie S.Infinite Energy
Thank you so much for taking the time to leave such a detailed review of your dealings with us Rene! I'm really pleased we were able to provide you with such a positive experience.
All the best,
Morgan - Infinite Energy
Further to my review above.... Part Two!
... Read more
After waiting for a few weeks to judge the performance of the system, and experiencing regular State 102 (as opposed to State 567) dropouts, I contacted Western Power direct to discuss grid voltage in our area. I'm amazed and pleased at how responsive Western Power were. Like any provider, the public perception is one of disinterest and delay, but my experience was the opposite. After I booked a grid voltage test their supervisor rang me to discuss the detail of our problem - and he was both helpful and understanding - and promised to put a data logger on our grid feed as soon as he had a logger and crew free. Two weeks later, the logger was installed, and stayed on for several days before being removed. During that time, as you'd expect and Murphy's Law predicts, there were no State 102 droputs because it was super cloudy and no voltage spikes were recorded that might be attributed to neighboring solar installations. However, since that time we've experienced very few 102 droputs despite having much clearer weather. I don't know whether Western Power may have tweaked grid voltage in our area at the same time, but it's possible. The upshot of all the above is we now have an Infinite energy system that's producing well (42kWh on clear days, and usually around the 20 to 25kWh mark on semi clear). Very happy with it so far.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Stress free from start to finish
Thanks to all at Infinite Energy for a stress free process on a big purchase. We were provided with fantastic information on what panels and inverters would suit our needs which helped make our decision easy. Smooth process from start to finish with a quick turnaround time on install and lots of information every step of the way.
1 comment
Christie S.Infinite Energy
Hi Doug,
Thanks for taking the time to leave us a review! ... Read more
Great to hear we were able to provide you with all the information you needed to make an informed decision and that we were able to get you installed so quickly. Thanks again and we hope you enjoy all the savings your new system will bring! All the best, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellant service.
The whole experience dealing with Infinate was first class. David was great, answering all my questions and supplying multiple solutions for our situation. He wasn’t pushy and gave us the time to make up our minds and to be confident we had the best system for our ongoing needs. The install team did a great job and were polite and cleaned up before they left.
The system is great and we are looking forward to many years of cheap clean energy.
I fully recommend Infinate to anyone considering solar.
1 comment
Christie S.Infinite Energy
Thank you for your great review Bryan! So glad to hear David was able to help you with your journey to going solar.
All the best,
Morgan - Infinite Energy
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GaryKinross
Positive Experience start to finish.
Very happy with the decision to go with Infinite. From our first meeting with Mark to the end of the install, every thing was very good. All questioned were answered openly and honestly. Price was competitive and good value for money.
Installers were very good, and communications through the whole process was good.
1 comment
Christie S.Infinite Energy
Hi Gary,
Thank you for taking the time to leave us a review! Great to hear that Mark was able to answer all of your questions and provided you with open and honest advice. ... Read more
All the best, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
David OMelbourne
- 5 reviews
- 1 like
Very happy with the system.
Overall I had a very positive experience with Infinite Energy and have no problem recommending them. They have been professional through the whole process and I have finished up with an exceptional PV system. At no point did they feel like an opportunistic company focused solely on moving hardware like you see on TV.
The system has been running for a few months now and it hasn't missed a beat. The interface to the data logger and smart meter is ok. It could be improved, but it's good enough. I really like how I can watch the production vs consumption data coming from the inverter. But the best bit is watching the excess flow back into the grid.
At the end of the day, IE has one more happy customer :-)
1 comment
Christie S.Infinite Energy
Hi David,
Thanks for your great review! We're so pleased to hear that the entire process was positive for you and that your system is performing exceptionally well :-) ... Read more
Don't forget, we also offer a great referral program where we reward you with $100 cash for anyone you refer to us who goes on to buy a system, so be sure to let your friends and family know! Thanks again, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
Jock
- 3 reviews
Very helpful
Clear set out quote with three clear options. Informative and suppotive information. Clear time line which was honored. Very good workmanship and pleasant, supportive and knowlegeable installers. Solid support from Chris (sales representative). Always willing to take phone calls and answer queries as well take action when it was called for. A very pleasure easy experience. I would highly recommend infinite energy.
1 comment
Christie S.Infinite Energy
Thank you for taking the time to leave us a review Jock! I'm really glad to hear we were able to give you such a great experience and I'll be sure to pass your lovely feedback on to Chris as well.
All the best,
Morgan - Infinite Energy
Similar opinion? Write a review on ieatwords.com.au!
PerfectLandsdale
Very professional service
I have had problems with getting quotes from a number of solar panel suppliers
Mark from infinite energy answered all my questions and was able to present a number of plans that would meet our needs
He made the process very easy and absolutely no pressure to buy
The installation team arrived on time and John explained the whole installation process in detail and made sure I was happy with the location of panels and inverter.
The installation was very neat with John explaining the operation of the system when it was switched on
The whole...Read more
1 comment
Christie S.Infinite Energy
Hi Peter and Jennifer, thank you so much for your lovely review. We're really pleased to hear your experience with us was both pressure free and stress free!
I'll be sure to pass your kind feedback ... Read more
on to Mark and if there's anything else you need please don't hesitate to get in contact!Similar opinion? Write a review on ieatwords.com.au!
EmayPerth, WA
- 4 reviews
Professional
Non-pressure site visit and quotation process. Timely and efficient installation. Would recommend Infinity Energy to anyone wanting a hassle free service at very competitive prices.
1 comment
Christie S.Infinite Energy
Hi Emay, thank you for leaving us a review!
We pride ourselves on our no pressure, consultative approach so I'm really glad to hear that this was the experience you had. ... Read more
Thanks again, Morgan - Infinite EnergySimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Richard daleasked
6.6 kw panels. Wot price can you do me fully installed in narrogin WA 6312. 58 Sydney hallway .single story
2 answers
Yes
Christie S.Infinite Energy
Hi Richard,
A 6.6kW system will start at around $4,290 fully installed but we would need to assess your roof and discuss which products are best for your situation before we can provide an official quote.
Please get in contact with us by emailing [email protected] and provide the following information so we can assist further:
1. Your full home address
2. Is your home single or three phase power
3. Ideally a photo of your switchboard if you can
4. Your best contact number
We look forward to hearing from you shortly.
Thanks,
Morgan - Infinite Energy
Paulasked
Hi there,
I am interested in solar panels, are you operating in Melbourne?
No answers
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Christie S.Infinite Energy
Hi Adele
Thanks so much for your wonderful review. My apologies we are only responding to this now. I am very pleased to hear that you had such a positive experience with us, and will pass your feedback onto Mark.... Read more
Thanks for choosing Infinite Energy! Kind regards, Emma - Infinite Energy