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Well hello plantation shutters
Gary has been to the house twice and met us in the showroom to help us decide on
what we should use where, and to chose colours.
Great advice and service and very patient with our 2 young boys running around
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RobGreater Melbourne (Metropolitan), VIC
Great customer service
Great service with Gary Taishouri, the process of measuring and selecting the blinds and drapes we are going to have was easy and simple, great price and superb customer service from Gary.
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AhmedGreater Melbourne (Outer), VIC
- 3 reviews
Excellent Customer Service
Thea is a great sales agent. We were there to have a look around and some ideas. Thanks to her we now know different materials/types and a free quote on our house. She was very patient with hearing out our ideas and providing us quotes on multiple adds-on and structure. Overall with payment plans, referral voucher and free temporary blinds, Into Blinds is our preference.
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Mary G.Greater Melbourne (Inner), VIC
Fabulous
I received great service from the staff at Into Blinds, Suzy and John with the measure and quote. Upon ordering, communication was diligent and professional. Installation was seamless and we absolutely love our blinds. Wish we had done it years ago!
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Product and service delivery
Elli was fantastic as she was our first point of contact. Then Joe came in today to install our Plantation Shutters and he was on time and didn't take long to complete the installation.
We are completely satisfied with the product and service delivered by the crew.
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Great customer service!
From the moment we stepped into the showroom, Sonia was amazing. For first time blinds shoppers like us, she gave us the framework of what she was going to do with how much time it will take to explain things. After that she showed us clear examples of what works and what doesn’t. Once we left the showroom, we knew what the process was going to be. Her communication from start to end made us feel confident and essentially chose into blinds for our new home! Thank you for such great customer experience!
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FilGreater Melbourne (Metropolitan), VIC
Fantastic!!
We took up the discount offer on blinds. Mihir installed our plantation shutters he provided excellent service, is experienced and knowledgeable. Love our shutters they look fantastic very happy customers.
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JKG
- 2 reviews
Great customer experience
Elli offered great assitance and was able to show us all the options we have and provided good suggestions. The turnaround for paperworks and quotations was really very prompt and impressive.
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Parminder Badesha
- 2 reviews
Great Job by into blinds
Great job by Dilan & Steve from into Blinds.
It was a pleasant process from start to finish and we would highly recommend to into blinds everyone we know.
Good customers service provided by Dilan & Steve.
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INTO being lied to? Or INTO wasting your money? Then use these guys!!
We used them on many occasions and were very loyal customers until recently we were lied to by the sales person [name removed], told to hurry and order because they are about to place a bulk order for someone and our blinds would come in cheaper. We knew this was a crock but didn't want to fault the company for their pathetic salesman. Our blind was installed at very poor quality for the price and we were told to go the better one due to its perfect and defect free qualities. Once I raised the issue with the company I was given the run around, ...Read more
after 5 phone calls, 2 emails and verbal abuse (yes I admit i got to that point out of sheer frustration) I was told I should have read the 'fine print' as it states there can be creases etc and this is acceptable quality. I guess had the salesman told me the truth as I would've expected after using them 5/6 times then I may have opted for something different in my alfresco area and they wouldn't now have my $7350.00, yes I even re done some indoor blinds too - silly me!! Owner of this company really mustn't care about upsetting some little small fry customer like me, I was told he would look into my issues and contact me in one day and I have never heard back from him/her regarding my complete disappointment in this whole matter. Look a little harder - there are more reputable and moral companies to give your hard earned money too. Below is the bang you get for your buck!!1 comment
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ShaeGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 3 likes
Unprofessional, over priced, poor customer service - steer clear!
The curtains were faulty as was the track. The fabric the curtains were made in was unsuitable and too heavy to maintain the pleat. The track was faulty too. Nice lady (they apparently let her go!) offered to provide blinds and sheer curtains and as we had spent a lot, she agreed to a swap without extra payment. She placed the new order for me. Weeks later, the Manager (very unhelpful girl who needs training in customer service) called to say she’d cancelled my order, that she wouldn’t have what I’d ordered in her house and that she thought I w...Read more
ouldn’t be pleased with the result. (This girl has never been to my home nor had discussions with me). I insisted I wanted to proceed with the order. That many months had gone by and I wanted the issue rectified. She told me I would have to pay $250 to proceed with the replacement blinds. This was in direct opposition to the agreement I had made previously. I was then told by the customer service team that I would not get the replacement until I paid the money. No invoice was issued so I was ‘held to ransom’ to pay or be left with ugly, faulty curtains and track. I paid just to be done with this company. The replacement blinds didn’t fit!! This company is a joke. I can only hope the new blinds and curtains don’t break because I never want to deal with them again. Rude, unhelpful, dismissive people. Only decent person to deal with there is Joe the installer. I’ve emailed the manager and requested a refund of the $250 given it took almost 9 months to rectify the faulty product but have received no response. If you want a stress free, easy experience with good customer service, don’t deal with this company.Similar opinion? Write a review on ieatwords.com.au!
Swati RawatGreater Melbourne (Outer), VIC
- 3 reviews
Roller blinds
Changed roller blinds for 3 windows. from giving quote to completion everything is hassle free and well informed. They gave me good reasonable quote and quick service . Would use there service again
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Chel P.Greater Melbourne (Outer), VIC
- 3 reviews
Great company from start to finish
Very happy with my house full of roller blinds and a shutter that was installed recently.
The whole process with Into Blinds was great from my initial meeting with Sonia who was lovely then my measure with Kirk who was great and took the time to make sure I was getting exactly what I wanted.
During the install today Kirk got the job done perfectly, cleaned up, went over everything with me and was friendly. I highly recommend. Thank you.
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Great customer service
Spent last Thursday morning at the Thomastown store deciding what product to buy. Firstly, our grand daughter was occupied with a movie in a child’s corner great idea thank you. Then the service of our salesman was next to none. His knowledge of the product and patience with us was outstanding, Thank you.
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sandeepGreater Melbourne (Outer), VIC
THOMASTOWN SHOWROOM SERVICE WAS AMAZING
Sonia Denson is excellent in dealing with the job. Great service and found very helpful in making our selections.
Come into the Thomastown showroom and see Sonia-It will be Worth your while!
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Find out how Into Blinds Thomastown Showroom compares to other Blind & Shutter Shops
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Charity day
Into Blinds recently had a charity day and Mo and the team were fantastic. They helped me find all the blinds I wanted. I'll definitely be using Into Blinds in the future.
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DawnGreater Melbourne (Outer), VIC
Love the privacy the blinds offer.
The sale was fantastic, 1 free blind and any others $30 dollars each. The young lady that served me was courteous and very helpful.Thankyou I would be pleased to recommend into blinds
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Great service
Erwin was very helpful and knowledgeable. He definitely deserves a pay raise. The quality of the curtains I purchased were great. Can not wait to place them in my new home.
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A huge thank you to Tammy Doherty, you knowledge and friendly manner is outstanding, we will love the shutters
A big thank you to Tammy Doherty you made the process simple. Your knowledge and expertise is exceptional. Your friendly manner makes everything easier. Thank you so much into blinds are lucky to have you on their team.
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Ashrita B.Greater Melbourne (Inner), VIC
Prompt Response and Excellent Service
We were referred to Into Blinds by a friend.
We were looking for window furnishings for our new house and we were helped by Manoj to make the right choice for the various rooms.
Manoj was very helpful and and made suggestions to keep our final costs within our budget.
The service for measure and installation was very good too, prompt follow up and their staff turned up on time.
Would definitely recommend Into blinds. They are not the cheapest but you will surely get value for what you've paid.
Ashrita
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Questions & Answers
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Customer R.Into Blinds
Hi Melissa,
We believe this is a very unjust review as you were clearly explained the process and the product details for which you signed off on and acknowledged.... Read more
You have a very large Outdoor product and you want the material to act like a permanent wall or a piece of glass and you also are looking at the material from side on. The Outdoor blind is approximately 4m wide by 2.5m high and the blind is of a very high standard if benchmarked as a material blind which it is. We have communicated with you on multiple occasions in regards to the product and obviously the blind must be to an acceptable standard, as you’ve requested/demanded money back to keep the product. Kind Regards, Into Blinds