23 questions from our users
Joeasked
My roomba 650 turns after after being charged and turns off after 5 seconds saying it needs to be charged. Is it the battery? I cleaned it very thorough. Took the battery out cleaned all underneath around moving parts etc. still did the same thing.
No answers
Julieasked
I have a Roomba 630 and the charger died so a bought a new one. Straight away the error message 2 appeared saying battery error charge. I have replaced the battery yesterday and it ran fine the first time and when docking for the first time it has the same error message. Error message 2 battery not genuine. It’s a genuine battery though. Any ideas?
2 answers
Sorry can not help have no idea.
Teghan R.iRobot
Good Morning Julie
Thank you for your inquiry. Please contact our office on 1300 727 421 with reference C0167444. We will be able to go through some troubleshooting with you over the phone.
Kind regards iRobot
Myrene P.asked
I have wooden carpet edges at doorways. Would it get over them?
1 answer
Teghan R.iRobot
Good Afternoon Myrene
The Roomba should be able to go over a lip on the floor up to approx 1 inch high.
Kind regards iRobot
Chrisasked
When charging at the home base, my Roomba 650 recently started to say charging error 5 after 1-2 hours. When I manually restart the charging process, the error message comes back, but now after only 30 minutes or so. The battery is partly charged afterwards, the Roomba does its cleaning routine when I start it manually until it runs out of power. I have cleaned all contacts, including the ones inside, multiple times and also reset the Roomba. What else do you suggest for fixing this problem?
1 answer
Teghan R.iRobot
Good Morning Chris
Thank you for getting in contact with us. Depending on the age of your Roomba, charging error 5 usually advises the battery requires placing. But if you would like to contact us directly on 1300 727 421 we can go through some troubleshooting with you.
Kind regards iRobot
Teresa Rasked
The 650 Roomba is not cleaning the whole house. My house is only 2400 sq ft. What are we doing wrong? It just keeps cleaning one side of house over and over
1 answer
Teghan R.iRobot
Good Morning Teresa
The Roomba 650 has an approx run time of 60 minutes. This model Roomba will only clean as much of the house as it can in that time. The iAdapt Navigation System on this model uses your walls and furniture to help the Roomba navigate the home. This being said, you will find this Roomba will clean sections multiple times more than others.
If you are finding the Roomba is only cleaning one side of the home during a battery cycle, I might be an idea to move the home base location helping the Roomba clean from another angle.
If you have any further questions, please do not hesitate to contact our office directly on 1300 727 421.
Kind regards iRobot
Babaasked
Does a Roomba actually sense when the area is clean or just run until the battery needs recharging?
1 answer
Teghan R.iRobot
HI Baba
Thank you for your question. In relation the to the Roomba 650 this particular model will only run for its battery cycle. Cleaning as much of the area as possible.
Kind regards iRobot
Lori Dasked
IRobot tried to dock, light on dock flashes green once, vacuum just won’t katch on and dock. Any ideas?
1 answer
Teghan R.iRobot
Good Morning Lori D
Thank you for taking the time to contact us. It is possible that the charging contacts on the Roomba and Dock may need a clean. We recommend cleaning these with a dry scotch brite sponge (green side) or a pencil eraser. This will help remove the dirt and grim build up that may be stopping the Roomba from connecting.
If you require any further information, please do not hesitate to contact us on 1300 727 421.
Kind regards iRobot
Sansasked
My Roomba 650 says it’s charged but as soon as you take it off power it’s dead. We have replaced the battery but it is still doing it. Any ideas?
2 answers
Teghan R.iRobot
Good Morning Sans
I am sorry to hear this is happening. Can you please advise where you purchased the battery from? As this may be contributing to this.
Kind regards iRobot
Hi I brought if from Australia Robotic, thanks
Dieksterasked
My romba 650 only makes clicking sounds when the “sweeping arms” get against an object. It then turns away and at the next object it clicks repetitively for about 4 seconds. Just started doing this at about 17 months of use.
FYI, I just replaced the black/white spinning ball. The old very worn-down ball was causing an error but the new ball fixed that. Any ideas?
1 answer
Malcolm R.iRobot
Good Morning Diekster
Thank you for your questions. It is possible the side spinning brush may need replacing. We do recommended this every so often the they can get worn from continuously getting hair and debris caught around it.
If you would like, you can call our office directly on 1300 727 421 with reference C0154707 for more thorough troubleshooting.
Kind regards iRobot
Danaasked
I just got a roomba 650 series. Should lights remain on during charging?
2 answers
No, my new 637 the lights go off, unlike my old 575 model lights stayed on.
Malcolm R.iRobot
Hi Dana
On current models the lights will flash for approx 4 secs and than switch off. This is an energy saving tool that has now been added.
Kind regards iRobot
Papapajajajaasked
I love our vacuum cleaner but already bought a new battery, new charger and now when it's on charge it says Error. Does anyone experienced this? It already costs us so much money and very disappointed right now :( would not recommend anymore :(
1 answer
Malcolm R.iRobot
Good Afternoon Papapajajaja
We are sorry to hear you are experiencing a charging error on your Roomba 650. So we can try to help you further with troubleshooting can you please contact our office directly on 1300 727 421 or via [email protected] wiht reference number C0151241 and your contact number.
Kind regards iRobot
Chifor Aasked
I just bought a new Roomba 650 and put it on the docking charge, after 30-40 minutes it gives me Error 5(nobody touches it in this time), i move it a bit and all of a sudden it resumes charging, and i have no idea if it even charges.Suggestions?
1 answer
Malcolm R.iRobot
Hi Chifor A
I am not sure on this one. Is it possible to contact us directly on 1300 727 421 or via email [email protected] with ref: C0150487 and we can try to help you further with troubleshooting.
Kind regards iRobot
Andrewasked
Hi, I just bought a second hand 650 recently and it didn't come with the AC adaptor. it has come with a power cable (the cable without the blackbox). I connected the home base with a power point using the power cable only and it seems charging ok however it's not flashing while charging. It flashes 20time or so and stop flashing. also, it doesn't go back to the home base when the battery is low. Would this be due to the missing AC adaptor?
2 answers
Malcolm R.iRobot
Good Morning Andrew
My apologies for the delay in replying to your question. iRobot changed their changing stations approx 2 years ago remove the transformer. Now you should only have the Home Base and a cable. The light will flash for approx 4 seconds and than go out.
It is possible the Roomba is no longer returning the base because the contacts require cleaning. We recommend a pencil eraser or scotch brite sponge to get a thorough clean.
If you have any further questions, please do not hesitate to contact us directly at [email protected] or on 1300 727 421.
Kind regards iRobot
Thank you so much for your reply! Very informative and I’m so glad to know i’ve got everything I need to operate the Roomba. It has been working very well and we are so happy with our purchase!
Colleenasked
I didn’t get virtual walls with my 650 from Amazon. How can I get these? Also it doesn’t seem to have learned route, wanders around and cleans some areas more than once and skips others.
2 answers
I know that their memory improves the more you use it. How long have you had it? We 2 virtual walls that we will never need I wonder if they would work for you.
Malcolm R.iRobot
Good Afternoon Colleen
Thank you for questions, as you have purchased your Roomba from Amazon I would recommend you contacting them directly if you are missing virtual walls. Sadly at this time that are not a registered reseller in Australia/New Zealand.
This particular model Roomba only uses iAdapt Navigation which roughly means it will move in one direction until it reaches an obstacle that changes it. It is common for it to clean areas multiple times and miss others as it doesn't it may not have enough battery to clean an entire home in one cycle.
If you would like to discuss this further, please contact us directly at [email protected] with ref: C0148249.
Kind regards iRobot
Jacque Wasked
I'm leaving for a month but don't want my roomba cleaning while I'm gone. Should I take it off the charger or will it be ok?
2 answers
I would take it off the charger and switch it off at powerpints no point having it plugged in if going away! When you get back put it back in charge for 24 hours :)
Malcolm R.iRobot
HI Jacque
We recommend taking the unit off the Home Base and removing the battery from the unit also. This will safe the battery life also.
Once you return home give it a really good 72 hour charge.
Kind regards iRobot
James81asked
What about corners? The dust in my place gets into the kitechen corners. Does this capture that well?
Also is it able to from time to rug?
2 answers
If the small rotating brush can access a corner then the machine will clean that area. If an area is missed and noticeable then manual cleaning may be needed. I have never had to do so!
Teghan R.iRobot
Good Afternoon Jame81
Thank you for your question. "malemer" is correct, if the side cleaning brush can reach far enough into the corner it will defiantly remove the debris. However these are designed for maintenance cleaning and should not replace your Vacuum completely. I use my Roomba every second day, and bring my main vacuum out once a month to do a full house clean of the areas my Roomba cannot go.
If you have any future questions, please do not hesitate to contact us at [email protected] with your ref: C0145140.
Kind regards iRobot
daniel Lasked
Roomba 650 ---
cleans great but doesn't find the charger after running....
Replaced battery, that didn't help.
Other ideas?
3 answers
Maybe you could try moving the dock, perhaps it's having trouble logistically rather than a mechanical problem?
Is it within the same room that it has trouble or somewhere else within the house? If it is within the same room then maybe there is something blocking the path. If it is elsewhere in the house then it is probably because there is too much distance between the dock and the vacuum.
Sampford IXL A.iRobot
Hi Daniel L, there maybe a number or reasons why you are experiencing issues with your Roomba docking on the home base. We encourage you to contact our iRobot Customer Service team on 1300 727 421 or email your details to [email protected] with "Product Review Comments" in the subject line. Our team will assist you in resolving the problem.
Kind regards
iRobot Customer Care
af1517asked
is there a side charging place on the 650?
1 answer
Sampford IXL A.iRobot
Hi aft517, there are two ways to charge your irobot 650, either use the home base or plug the power supply pack into the Roomba power supply port located on the lower portion of the Roomba between the bin and the edge cleaning side brush. If you are still experiencing difficulties, please contact our iRobot Customer Care Team on
1300 727 421, or email your details to [email protected] with "Product Review Comment" in the subject line.
Kind regards
iRobot Customer Care
Ronaldasked
My roomba 650 works great but its doing something odd. When it docks to charge everything is fine. The next day when i go to press clean it will not leave the dock and start cleaning. I have to physically grab it and take ot away from the charger. THEN when i hit clean it begins cleaning like normal. IT did not do this the first few times i used it. Am i doing something wrong? In other words when docked clean button wont activate, once removed from dick clean button works fine. ???
1 answer
Sampford IXL A.iRobot
Hi Ronald, thank you for your query. There could be various reasons why your Roomba is failing to clean from the dock. Please contact our iRobot Customer Care team on 1300 727 421 or send an email to [email protected] with your contact details and include in the subject line "Product Review" Customer. They will guide you to resolve the problem.
Kind regards
iRobot Customer Care
Guy-Laurie Shawasked
Just started noticing that my Roomba is not docking or un-docking like normal. When the Roomba turns on as schedule it beeps like normal but it doesn't back up it sort of spins and bumps its way off. Then when it finishes vacuuming, it goes to the docking station, stops about 1/2 a foot away and just sits there running with the brushes still spinning until the battery dies. If you give it a little push before it dies, it will dock and charge like normal, but we have come home lately and it will be dead just in front of the docking station. I have cleaned the contact points, checked the home base, not sure what to do at this point. Any help?
1 answer
Sampford IXL A.iRobot
Hi Guy-Laurie, thank you for your query on the iRobot 650. We are very keen to assist in resolving the problem you are experiencing with your iRobot product. Please contact our iRobot Customer Care Team on 1300 727 421 for further help.
Kind regards
iRobot Customer Care
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