Jaycar Electronics Physical Store

Purchased a MiniDisplayPort to DisplayPort converter from Jaycar, Osborne Park, Perth.
It didn't work and I took it back to the store, with my receipt, for a refund.

The staff member refused my refund as I was unable to provide the original packaging.
Were they going to try to resell the faulty converter?

I have since located the original packaging (see attached pic) and yet Jaycar complaints in NSW refuse to respond to my queries for a refund.

If this is the way the CEO ([Name Removed]) wishes to conduct his business, I won't be shopping there again.

Bought Alarm battery one day ago but the big guy in Sunshine McIntyre Road store refused to return even though I insist him this battery not being used but that guy did not believe me and said we can't return the battery but when they sold me this battery its not even a sealed really very bad customer service please do not buy from this store bunnings is better than them never buy again from this store again

I attended the Tamworth Jaycar and received good customer service and advice in regards to what I required. When I got home I realised the Sales attendant had given me double the components I required. I returned to the store 9 days later (we live out of town) and spoke to another Sales attendant seeking to return the un-required components. After counting her fingers and realising I was two days over the 7 days, she refused to receive the return. After considerable convincing that this was not a change of mind, but a mistake on behalf of Jayca...

Fact, sell products they have no idea how to use..
Fact, super expensive

Not all bad,

Fact, friendly staff.

Idea for the future

Train ur staff trying to push sales wont win u customers... Knowledge over your products will win u customers,,

Jaycar cater mostly to hobbyists but their range of 'board level' components is quite adequate for most common projects and they have a good range of micro-controller accessories. I use their store in Osborne Park, Perth which I find excellent and it's well laid out. Very tempting. Several times they have brought goods in for me within the time promised and called me when were waiting for pick up. This is better than almost every other bricks-n-mortar business these days. The staff are helpful too. They're not pushy, they just offer suggestions...

in April 2022 I purchased a Digitech world band radio from Jaycar Pulteney street, Adelaide. I traveled around Australia for over two months in a camper van. During my travels I noticed that the display window in the radio was damaged. Today 21/6, I took my radio back to Jaycar and it was replace with a new unit without any questions. Nathan was my customer service member and I was very happy with his service. I have noticed that Jaycar has a low customer service rating. I was very satisfied in the product and the service given to me.

I have used many Jaycar stores for DIY electronics components over the past 15 years and I have found the components I am after on most occasions. Jaycar stocks components that generally would take days to order online and the staff are always helpful. I don't understand the overall poor reviews for Jaycar on this site.

When asking for the assistance after buying an inoperable product at my local store I was treated with disdain from a staff member who was obviously not interested in customer service. I left feeling very disheartened. I'd be very hesitant to shop there again and will look elsewhere from now on

When I asked a question I was met with " We can't give out advice" I tried again. " I don"t want advice I want a solution to a problem caused by you when you sold me the wrong item." 'Bring it back for a refund" "Unfortunately the item is well used now. All I want is the correct item. I don,t care about a refund." "We can"t help you" What the kids actually meant was 'we have no knowledge because we havn"t been trained" The complaints department are hopless too. Still waiting to be contacted. It's been nearly a week.

Every product I purchased has broke or stopped working with in weeks. Car phone holder second (took first one back after breaking on same day purchased), car phone charger, car charger/jump starter battery pack, phone charging cable, fan eske, and $400power pack that worked twice! Now just a paper weight as no longer charges even my phone. Every single product has broken or literally fallen to pieces or they just stopped working, won't charge, or need other parts for them to work. And because I would not become a member I have no proof of purchase because all of my receipts faded to blank. I have wasted over $1,000 and it's now they are just landfill in Australia. It should be illegal that products are made to break for profit!? So bad.

I have bought a lot of products from Jarcar (primarily Modbury)which will stop now, just seem poor quality and fail then get a hard time from the store manager because of their poor products not working and told im being band from returning, this was on my last purchase being their 12v camp shower which failed on its second use, just dont deal with them anymore.

Each and every time I've been to jaycar stores around melbourne I've been greeted by staff who do not have a basic understanding of electronics. The stock is lacking for actual electronics parts and tools. And what stock they do have you can buy for 2% of the price. Better off going to altronics.

Customer service is non existent.
Product was missing fuses, charger and all accessories.
Exchange was made out to be a hassle.

Bought a clock radio and battery at Artarmon store on 18 February. Staff very helpful and pleasant but they had trouble with processing my credit card payment. On 20 February, I found I had been charged three times for the clock. I emailed the store about the error and followed up with a phone call the next day to confirm they would refund the overcharged amount. Apparently a refund requires a return visit to the Artarmon store, or head office has to do it. Because I was not able to return to the store, details were provided to head office an...

I logged on to the Jaycar website and was requested to put in my location. I put in Clovelly Park and it gave me a choice of 3 locations. I chose Clovelly Park South Australia and I got 3 locations to choose from all in New South Wales, Bondi etc. I dont think Bondi in New South Wales is near Clovelly Park in South Australia. What a useless website they have and being an electronic shop your would think they would have it right.