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Reviews

11 reviews
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Mark1966
Mark1966 North Queensland, QLD · 31 posts

A reasonable product from Jayco

Bought this caravan in 2020, and waited 6 months for delivery. We ordered the leather interior and very glad we did.
Jayco have moved away from the quality surface finishes on their benchtops to a more funcftional but ugly-looking rough surface.
A few minor issues taken back at service time for rectification all repaired no questions asked. Customer service is very good.
All in all a reasonable product from the leading manufacturer in Australia. I wasn't impressed nor disappointed in the product. It is at the market price point for the quality you would expect.

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Graeme
Graeme New South Wales · 2 posts
 · Verified

Disappointed with my21-65.3 Silverline

Graeme
Graeme · 

We don’t want to use our van due to the water leak over the sink the sealing is already bubbling and it’s safe in a shed we just don’t feel comfortable using it in this weather it’s booked in at the end of February and apparently a big job great,

Ray
Ray South East Queensland, QLD · 2 posts

Service above and beyond

Jayco
Jayco · 
Howard
Howard

Workmanship

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GHB
GHB Greater Melbourne (Metropolitan), VIC

2019 journey outback p/top

Fluff head
Fluff head South-Eastern Region, NSW · 2 posts

not fit for the purpose it was made for

DPB
DPB South West, QLD · 2 posts

small problems

Gazza
Gazza

I’ve read the scary reviews! I’m hoping I get a good run with mine

K Boyd
K Boyd Western Australia · 2 posts

Great if u replace entire plumbing

No pressure at sink. Had to hacksaw pipes off underneath and relay new straight STRAIGHT pipes. Also would not drain out.Better now. Handbasin drains into drawer. Apart from plumbing all good. Also after filling tanks,water goes into cupboard because no silicone.

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Chook Fowler
Chook Fowler mildura · 24 posts

Replacement of defective caravan

Previously I sent in a review of my new Jayco Journey van that ended up with 32 defects in 4 months including 5 repairs that had been carried out prior to delivery, window falling out, and drawers falling apart. After a number of emails to Jayco along with photos of the defects, I was contacted by my local dealer who advised me that the van would be replaced at no expense to me. I have taken up this offer and head off on the initial trip tomorrow (10/9) on a shakedown run. Thank you Jayco.

Chook Fowler
Chook Fowler · 
Chook Fowler
Chook Fowler · 

Picked up van for Xmas after being in dealers for 4 months for repairs and found that lounge seat still not repaired- fun starts again in Jan 2017 Chooka Mildura

JO.P
JO.P Canberra · 7 posts

Yellow shower and now on outside of van. No UV protection

Our van is 3 years old. It's 21 foot and is fibreglass. We have had our shower replaced by Jayco Canberra once after a lot of debate with Jayco. Now the outside our van is turning yellow obviously no UV protection. Very disappointed with that problem but we do love our van but will not be getting a Jayco as our next van.
The upgrade from our tent was great.
Lack of customer after sale services from the dealer and head office. Hat the yellowing of our van.

Details

CategoryPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own Products
After Sales ServiceYes
Manufacturer Warranty2 year(s)
Visit official website

Contact info for Jayco Australia

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
Sat9:00 am - 4:00 pm
SunClosed

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