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AJ BMelbourne, Victoria
Hot Water fixed quickly and easily
Called Jim's Plumbing last night to fix a hot water service. Was given the callout and labour prices and told that a plumber would be there between 8am-11am te next day. At 8am the plumber arrived. He quickly assessed and fixed the issue and the hot water was working again. Very easy to deal with, very clear process and simple pricing. Plumber was a really nice guy. The follow up customer service call was a nice touch. Thanks for the help.
1 comment
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Really pleased, highly recommend.
Called Jim's after being stood up by another Plumber. Really impressed with their efficient, punctual & professional service. Will use them in future and definitely recommend.
1 comment
Customer Service M.Jim’s Plumbing
#530438
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Excellent service - Highly recommend
This is the first time we have used Jim's Plumbing & are very glad we did! We made an urgent call over the phone for blocked pipes & leaking sewerage into the backyard & in less than 30 minutes we had the help we needed at our doorstep. The staff member was polite, took the time to explain the situation to us & we had the situation resolved promptly.
1 comment
Customer Service M.Jim’s Plumbing
What a great review, and our plumber attended within 30 minutes, thank you Kayla & Peter for choosing to use Jim's Plumbing.
Customer Service Manager
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Debbie DPerth, Western Australia
Great job
Very friendly receptionist. Over xmas and didnt take long for these guys to come out and fix the problem. Finished well. Thank you.
2 comments
Customer Service M.Jim’s Plumbing
Thank you Debbie for a great review, 5/5 is appreciated.
Customer Service M.Jim’s Plumbing
#530121
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Ian RAdelaide, South Australia
Fast, efficient service
I called up for a gas safety check on my new property, and managed to get a plumber within 30 minutes of phoning! Really fast and friendly service, would definitely use them again!
2 comments
Customer Service M.Jim’s Plumbing
Thank you for this review Ian R, wow plumber within 30 minutes and you will use our services again that is great to hear.
Customer Service Manager
Customer Service M.Jim’s Plumbing
#529030
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MichaelMelbourne
Simple and easy to use
My first experience using Jim’s plumbing was great. Friendly customers service and prompt response times to my queries. The job was also completed with no fuss and the Plumber arrived at the agreed date and time. I will be using Jim’s plumbing in the future should we have any plumbing needs.
2 comments
Customer Service M.Jim’s Plumbing
Michael thank you for this review we are pleased to hear that the job was attended to within the agreed time and that you use our service again.
Customer Service Manager.
Customer Service M.Jim’s Plumbing
#527894
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Farida TMelbourne
We have hot water again!
Very happy with the service Jim's Plumbing provided. They were able to come to my house within a few hours of making the booking and the plumber was quick to identify and fix the problem. The plumber left the the area clean.
2 comments
Customer Service M.Jim’s Plumbing
We are pleased to hear that you are happy with our service thank you for your review
Customer Service Manager
Customer Service M.Jim’s Plumbing
#527825
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Service within expectation
I have used Jims on two occasions recently. One was for emergency after hours. One was for old tap maintenance. I decided to use franchise plumber as I expect them to response fast to resolve less complicated matters. On both occasions, call centers staff are professional and helpful. Plumber arrived promptly and resolved the issue within 20mins. Based on the final work result, I am satisfied with the services Jims provided.
But I do want to make some comments on Jim's price structure, on weekdays, standard call out fee is $66, $42 per 15 m...Read more
ins labour. It is logical to infer that this pricing structure would give strong incentive for plumber to work a bit over any 15 mins block to charge more. As a customer knowing the price structure upfront, I strongly felt that I was under time pressure and my conversation asking for general home maintenance advice would also be chargeable. I got charged about $290 for the emergency pipe change and over $190 for simple tap maintenance. I was later be informed that if I change that one set of old tap being serviced to brand new, it would cost around $200 all inclusive (tap + labour), fixed cost. I could be better off changing to a new set, but I was not given the option when the plumber arrived. I understood that under this pricing structure that any franchisee would have no incentive to assist me changing to a new set of tap in this situation, why would they? The business does not offer a reasonable price I would be willingly to recommend to others. Nor would I intend to use Jims for future substantial job. This is not the Plumber's fault, and their work could be as good as other private plumbers. I wish Jim's Plumbing management could put more thoughts into building a business model that would retain relationship and repeated business between customer and franchisees.1 comment
Customer Service M.Jim’s Plumbing
Thank you Lu Z. We find that the business model that we use where customers are only having to pay per 15mins used and not for full hourly charges to be the most economical way for our clients. We hav... Read more
e many repeat clients who use us for this factor alone. We appreciate the 4 out of 5 stars you have given us, and if you would like to discuss any issue further, we would be happy to do so as we are striving to achieve the maximum 5 out of 5 stars. Thank you, Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Great Job
We had a leaking bathroom tap and booked online with Jim's plumbing. Within twenty minutes we had a call back. They told us that someone would be there at nine thirty and sure enough he was. Very prompt. In fact this is the second time we have used Jim's plumbing service and have been very happy both times with the service provided. They are friendly & have a positive customer approach. Keep up the good work & we will keep coming back
2 comments
Customer Service M.Jim’s Plumbing
Hi Kristen it is great to hear that you are happy with the service we provided thank you for the positive feedback.
Customer Service M.Jim’s Plumbing
#526658
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Mel WNortheast, VIC
- 3 reviews
Prompt attendance with great service!
I needed a cistern looked at as it kept running water through. The plumber arrived when he said he would, was through in his explanation of the problem and solution, fixed it quickly and even cleaned up afterwards. It's also handy that I could pay using eftpos on the day.
2 comments
Customer Service M.Jim’s Plumbing
Mel- Thank you for taking the time to write a review we are happy to hear that you had a great service
Customer Service M.Jim’s Plumbing
#526575
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Lynne60
- 2 reviews
- 1 like
Tradie was reliable
A pleasant experience calling a tradie that turned up on time, who was neat and professional in his approach. My clogged toilet is now working and I have a guarantee of one month that it will not clog again. I was able to pay with my credit card as the plumber had a portable eftpos machine in his vehicle, great convenience.
1 comment
Customer Service M.Jim’s Plumbing
Lynne it is great to hear one of our plumbing professionals fixed your blocked drain, and you were happy with our service -enough to write this positive review.
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KateCMelbourne
Huge Thanks
Just would like to say a huge thanks to the plumber that came out and unblocked my drains. I had a blockage in my drains and he fixed it straight away. Happy with the price. He came out to my house only about an hour after I called. He fixed the drains in no time. the water was coming up through my drain in the main bathroom and a horrible smell. The plumber was really helpful, friendly and i will recommed to all of my friends. Cheers :-)
1 comment
Customer Service M.Jim’s Plumbing
Thanks for the feedback Kate. Appreciate your support and hope to offer our services again in the future.
Christian. Management Jims Plumbing
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Sophie WatsonMelbourne, Victoria
Drains cleaned straight away!
Recently, My husband and myself had been having multiple issues with our drains not clearing properly. I used Jim's Plumbing as they were able to come and clear our drains straight away. There prices were fair compared to the other plumbers we rang. 45 minutes after ringing, we had a friendly plumber at our door. 2 weeks later, we have had no problems since.
Fast at a good price
1 comment
Customer Service M.Jim’s Plumbing
Thanks for the great feedback. appreciate you custom and hope we can help you again. Take care :) Jims Plumbing
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Richard Zenvic
Quick fast reliable
Jims plumbing fixed my hot water boiler on the weekend.They attended Saturday night and rplaced the broken part and it was not long before we could use hot water again to have a shower.I would use them again as it was hard to find a plumber to come out on the weekend and the plumber was helpful and the price was not too bad considering it was Saturday night.
Attended Saturday night
1 comment
Customer Service M.Jim’s Plumbing
Great to hear you used our AHs emergency plumbing service on a Saturday night.We appreciate your business and hope to retain you as a repeat customer
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Customer Service M.Jim’s Plumbing
Thank you AJ B. We pride ourselves on the knowledge and expertise our plumbers have on Hot Water Systems and our plumbers are extremely proactive to ensure long term solutions are provided.
roportion of our work comes from customers who have returned due to great service or referred customers. We really appreciate your support with sharing your experience. Customer Service Manager Jim's Plumbing 532190A large p... Read more