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Reviews

4.5

54 reviews
5
(44)
4
(4)
3
(1)
2
(0)
1
(5)
  • Customer Service
    3.0 (2)
  • Timeliness
    3.0 (2)
  • Job Satisfaction
    3.0 (2)
  • Rates and Fees
    3.0 (2)
Previous
Next
  • NSW
  • Verified customer

Fast service

published

2nd time used Jim’s plumbing. Reliable on time, not wanting to rush out the door once job was done. Will call in the future.



1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Sam, thank you for you positive review. Our vans are satellite tracked giving us the ability to have the closest plumber in your area respond to your call quickly. Jim's Plumbing 668913

  • NSW
  • Verified customer

Plumber well experienced

published

Very professional and courteous. Sorted the problem straight away and provided expert advise and tips. Would defiant recommend Adam for all types of plumbing work



1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you, Richo! We look forward to taking care of your future plumbing needs. Jim's Plumbing 668052

Maggie

MaggieHawthorn

  • NSW
  • Verified customer

On time and friendly

published

Job completed as requested. Plumber was easy to chat to and explained what he was doing. Pleased I used Jims Pumbing.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your review Maggie. We really appreciate your support with sharing your experience. Jim's Plumbing 661134



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Micky

MickyBrisbane

  • NSW
  • Verified customer

Job well done

published

The job was done in a very short time and done to perfection. I would highly recommend him to friends.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Micky, thank you for your recent review. We are thrilled that you would highly recommend our services to your friends. Jim's Plumbing- 655132

  • NSW
  • Verified customer

Excellent Service

published

Plumber was able to come out the same day I called. Arrived within the time frame quoted. Daniel was very happy to have me observe and explained everything he was doing in easy to understand terms. As it turned out the job was much simpler than I had been dreading. I am extremely happy and would highly recommend.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you Michelle. We really appreciate your support with sharing your experience. Customer Service Manager Jim's Plumbing 640937

Sue

SueGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • NSW
  • Verified customer

Gas Hot Water system - expectation not met

published
3 comments
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Sue
Sue
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
cora

coraPerth, WA

  • 3 reviews
  • NSW
  • Verified customer

So expensive!

published

Really shocked at $750 to replace element on our electric water heater. It was a public holiday so I realise there's a premium but a quote for $2300 to replace the 50l Rheem on any date! Got another quote at more than half that price. Lesson learnt for me.

2 comments
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
cora
cora

I'm still entitled to give my opinion on the price charged and particularly the price quoted to replace the system when compared to two other quotes I have since received. I needed hot water, that's why I paid it.

  • NSW
  • Verified customer

Unhappy Customer

published
2 comments
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
AJh
AJh
  • NSW
  • Verified customer

I only rated 4 stars because of the guy who fix my hot water system.

published

As i said in the title. I gave him 4 star for his friendly and hardwork. Only that, he changed over an unitrol, pressure valve....the charge was $750 for the unitrol, and 350 for the pressure valve. It took him an hour to get it done. The whole job was $1100 in total, well fair enough but it was my bad for not doing my homework. I went online and check for all the part's prices. Well i could spend $1100 to get a new system easy. There you go, thanks for getting the job done but sorry i would never choose to go jimmy again. Thanks

2 comments
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
T Vu
T Vu

Mate thanks for the reply. But it took you nearly 2 months to reply to mine. But thanks anyway.

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  • NSW
  • Verified customer

Great service

published

Mick was very good, very quick, efficient and was very helpful. Pleasure to deal with. Great product knowledge.
Would highly recommend him. Rachel in the office was also very helpful and lovely to deal with.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you Luke, We are pleased to hear that you found our service to be quick, efficient and helpful, thank you for sharing your experience.
Customer Service Manager
Jim's Plumbing 608582

Review collected in partnership with Jim’s Plumbing

Hi there

Hi thereMelbourne

  • 5 reviews
  • NSW
  • Verified customer

Taken advantage of

published

Needed my kitchen tap replaced and they charged me almost $500. I couldn't justify paying half a thousand dollars to have my kitchen tap fixed. The bill included the $188 replacement tap, which only costs less than $70 everywhere else. The job didn't take half an hour and I was charged 4x 1/4 hour. Called the complaint dept, they charged an extra 1/4hr for an extra one minute, the plumber spent in the car preparing my bill. I don't trust jim's brand again, because of their dishonesty.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Nick

NickSydney

  • NSW
  • Verified customer

Great Plumbing work and customer service

published

Booked a plumber to resolve a few plumbing problems since moving into a new home (leaking water in the laundry and a shower which was not water sealed correctly. The plumber was professional and fixed the issues on the spot and tidied up any mess as well. The plumber also provided advice for some future work I wish to undertake. I will definitely be booking Jim's Plumbing again!
.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Review collected in partnership with Jim’s Plumbing

Craig

CraigLysterfield

  • NSW
  • Verified customer

Great response and excellent friendly same day service

published

This is the second time I've used Jim's Plumbing and can't rate them highly enough. Fantastic courteous service over the phone and great experience with Wes who looks after the South Eastern suburbs. Second time I've had him over with a great experience both times. Outstanding Jims Plumbing - recommend them anytime

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Review collected in partnership with Jim’s Plumbing

Robyn

RobynWattle Grove

  • NSW
  • Verified customer

Jim's saves Christmas

published

The oven breaking down before Christmas is not what you need. I rang JIm's Plumbing and Charlie was out there the next day. He arrived on time, was friendly, courteous and professional. He did a fantastic job and now the family can enjoy a hot lunch.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you Robyn, We are pleased to hear that you found our plumber to be friendly, courteous,professional and it is great that we fixed your oven just in time for Christmas
Customer Service Manager
Jim's Plumbing 586434

Review collected in partnership with Jim’s Plumbing

  • NSW
  • Verified customer

Fast, reliable and professional indeed

published

Charlie G of NSW did a terrific job! He explained everything very clearly. He left no mess. True value for money.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Leslie, thank you for writing the review I will pass on your feedback to Charlie
Customer Service Manager
Jim's Plumbing 573875

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Paul V

Paul VSydney

  • NSW
  • Verified customer

Exceeded expecations!

published

When I was booked in for between 8am & 11am, well, I was expecting 11am earliest. It was a nice surprise to hear Charlie buzz at 8am!! Great job, very professional, took a little extra care, as well as being polite. Also took the time to explain all aspects of fitting my new shower head, basin mixer and drain fitting. Cleaning the basin drain pipe was a bonus. It was like it was his own home! Thank you.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Paul, it is great to hear that you found our services to be professional, I will pass on your feedback to the team.
Customer Service Manager
Jim's Plumbing
565490

Review collected in partnership with Jim’s Plumbing

Riz

RizEast Cannington

  • NSW
  • Verified customer

Excellent Service

published

Booked online and after only about 10 min somebody called up to discuss. Was very accommodating, gave options that would best suit my schedule. The following day, the plumber arrived exactly on time, went straight to work and fixed the problem. Very satisfied.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Riz it is great to hear that you are very satisfied with our service, thank you for sharing your experience.
Customer Service Manager
Jim's Plumbing 565790

Review collected in partnership with Jim’s Plumbing

tracyf

tracyfBalga

  • NSW
  • Verified customer

Great quality service

published

I had a blocked kitchen sink and wasn't sure where the blockage was. Someone was able to come out at a time that was convenient for me and was able to fix the problem and explained how it was caused and did preventative measures to help stop it occurring again in the future.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Tracy, it is great to hear that you had a great quality service, thank you for choosing Jim's Plumbing
Customer Service Manager
Jim's Plumbing 546757

Review collected in partnership with Jim’s Plumbing

Eddie

EddiePerth

Great service

published

Great service, efficient, friendly and professional plus on time. Very Highly recommended. I Will definitely use Jim's a Plumbing again..

2 comments
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you Eddie for your review We appreciate your support.
Customer Service Manager.
Jim's Plumbing

Jim’s Plumbing
Customer Service M.Jim’s Plumbing

#533559

Tanz

Tanzperth

ohhhhsome

published

Was very happy with how fast the service n promptness was. .defs will recommend to fams n friends ...

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you Tanz, its great to hear you will recommend our service.

Customer Service Manager
Jim's Plumbing

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