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Jura Impressa Z9 Questions & Answers
5 questions from our users
Hi, Not making any coffee, if I pressed any button.Coffee a la cart message come up.And ESM is on.Rotary swith not working
No answers
Roseasked
After descaling and cleaning my Jura Imprezza Z9 The coffee pours a muddy colour and the coffee is terribly bitter.
i changed the grind to course but still the same. What else can I try?
2 answers
Jura A.Jura
Dear Rose.
Thank you for your question it sounds like you did the descale with a water filter still in the water tank, please remove the filter and dispose of it do a water descale follow the same steps but don't add the descale tablets so only water is going throw the machine to wash out all the chemicals from the filter
Thanks
Kylie - aftersales manager
Rose,
When you change the filter make sure you follow the procedure or the machine by-passes the filter. It sounds like that has happened to you. I would also reset the grinder back to the original position.
Davidsasked
We have a Jura Z9. The coffee is rather bitter no matter how we change the grind or coiffed strength. The machine also occasionally leaks from the front right. We cannot discover the source, we can only see the result. Twice it has flooded the bench. Three or four times it leaves a small puddle around the foot, about the size of a cup diameter.
What options do we have to get the machine checked?
We bought it one month ago
2 answers
i have the z 9 when I first purchased the machine I had the same proplem with the the coffee tasting bitter and not frothing I phone Jura service and they sent out a new frother no more proplem with machine I am sure if you phone Jura and discuss your proplem you are having with your coffee machine they will ensure your machine will be fixed or replace your machine Jura customer service has been outstanding with the dealing I have had with them hope this helps cheers errol
Jura A.Jura
Dear valued Jura customer
If you could kindly send your details to [email protected] and I will be happy to resolve this for you
Kind regards
Kylie - after sales manager
Marcus Gasked
Had the Z9 for over 12 months now and love it. Recently the grinder has been making a high pitch sound towards the end of the grind and the resulting coffee is not strong as of once was. Is there a way sharpen the grinder blades? Or is replacement the only option? The grinder is set to the finest grind.
1 answer
Jura A.Jura
Dear Marcus G,
Thank you for your question, have you tried changing the grind on your machine sometimes there can be a bean stuck in the grinder by changing the grind setting while in motion can free any blockages. With the coffee not strong enough please try a finer grind to see if that helps,
If you have any further concerns regarding our product or service please contact me on [email protected] and I will ensure its resolved for you.
Kind Regards,
Kylie - Customer Support Team Leader.
beverleyasked
Have an Impressa Z9. Sometimes, it switches off in the middle of its operations. it does this a few times, and then starts working normally again. I have had the machine for less than a month and on two occasions, i've been unable to make coffee for several hours at a time, as it switches off and shuts down. then have to turn power button back on. sometimes it starts working. sometimes it shuts down again. Can anyone help?
3 answers
Never had this issue with any Jura machines I have owned. Sounds like it needs to go to service agent and they can run the diagnostic test through the USB connector and it will show up. Or I would return it to place of purchase and advise faulty. Depending on where you purchased from as to what the return process is. Hope this helps Beverley
Jura A.Jura
Dear Beverley,
Thank you for your question, The problem you have described will need to be looked by one of our authorised repair centres, please call the support team on 1300 285 872 and we will have your machine picked up and taken in for diagnosis. please rest assured that we will promptly take care of it for you.
Kind regards,
Jura Management.
Hi there, I have a Jura Impressa Z9 and it has had the same problem, it does switch of in the middle of operations without warning and for no reason... unfortunately I am in Brazil and there is no maintenance for this model here, so any information I can get will be most helpfull. Many thanks!!!
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