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Reviews

4.2

1,433 reviews
5
(833)
4
(351)
3
(82)
2
(46)
1
(121)
  • Product Quality
    4.4 (867)
  • Return Claim MadeYes (56) · No (925)
  • Customer Service
    4.3 (577)
  • Shipping
    4.4 (513)
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Reviewer Photos & Videos

Not a bad drop for the price

published

A nice dry rose, good depth of colour and great value for the price. Ordering was straight forward and the wine came in a reasonable time frame given the current circumstances.

Customer Service
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Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Ed Manning

Ed Manning

  • 2 reviews
  • Verified customer

A great Mixed Case

published

I have been in "lock-down" while working in Broome so decided to buy a mixed case. A google search put me onto Just Wines. I had trouble ordering due to poor internet in my accommodation but did the online chat function and placed my order hassle free. My introductory offer was validated and an order placed via Christian (I think that was his name) and all was done. The only down side was nothing to do with Just Wines but with Australian Post but when the order arrived it was better than expected. I will most defiantly use them again.



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Just Wines
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Joyleen H.

Joyleen H.Central, SA

Great service, not great wines!

published

Service and communication was 5 stars but the wines are definitely C grade. But I guess I have got what I paid for by only spending $75 a case. Will choose wisely next time.

Customer Service
Product Quality
Return Claim MadeNo
3 comments
Just Wines
Justwines. c.Just Wines
Joyleen H.
Joyleen H.

Hi thank you for contacting me. I ordered through eBay so that may be why you can’t find me. I appreciate the offer.

Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

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Gary C.

Gary C.Metropolitan Adelaide, SA

  • 5 reviews

Great company for wine deliveries

published

Excellent selections of wines and good service. I have used a few times and will use again. Due to current COVID19 situation there was a slight delay in delivery but was worth the wait.

Customer Service
Product Quality
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Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

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Pedro

PedroMetropolitan Adelaide, SA

Spot on

published

Ok, i wasn't after top shelf wines at the price i was paying but i was surprised at the quality of them. They far exceeded my expectations and i will definitely be purchasing again. Cheers

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Just Wines
Justwines. c.Just Wines
Alex

AlexSouth East Queensland, QLD

Great service

published

Quick and easy to use - delivery to the Gold Coast within a couple of days.

Friendly staff who call me periodically to see if I'm running out - always get to talk to the same lady who never gets pushy if I'm not in the market for any product at that time.

Broad selection of wines and price points so I can find what I need.

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Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Crisp and Creamy

published

Good OZ & NZ wines at wholesale prices when on sale delivered to my door. All without Dan's man size hand rummaging around in me pocket. Crisp & Creamy - not at all sweet like crispycream.

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Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Customer service

published

I was unable to order online, but the consultant fixed that and more. Jreceived good qualityy wines in quick time, and was enrolled in thr wine reserve which I am looking forward to using

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Geoff

GeoffNortheast, VIC

Big Bargain White Mixed - 15 Bottles

published

Good value and a nice selection of white wines. Recommended for anyone looking to start a collection of good white wines. I would buy this selection again. I had a minor issue with customer service but I will address that privately.

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1 comment
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Super good service from ordering to delivery. Took a bit longer but acceptable under current environment.

published

50/50 on the Emmett's Crossing Reserve, I personally thought it a good wine but one other was a little dispirited? Tried with other friends and was a success, so overall a great deal for the price.

Cheers & Thanks

Customer Service
Product Quality
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Return Claim MadeNo
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2 comments

To Just-wines
Thank you for your help when needed and you have a great selection of wines to work through!
Cheers again

Just Wines
Justwines. c.Just Wines

Emmetts Crossing Reserve Cabernet Merlot 2014

published

I am not normally a red wine drinker, but I found the Emmetts Crossing Cabernet Merlot a very easy drinking wine, and left not bad aftertaste. I never thought I'd say this about a red wine since I am a white wine lover. It was satisfying, easy drinking and fantastic value for money for such a lovely wine.

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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Kathy

KathyIllawarra, NSW

  • 2 reviews

Straight to my door, can't get better than that.

published

The lady was very helpful when I first started searching on webpage, answering my questions, making wine suggestions and explaining how it works. Also when something went wrong she was very helpful again.

Customer Service
Product Quality
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Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Snežana G.

Snežana G.Wide Bay-Burnett, QLD

Poor customer service

published

Poor customer service. Was told I could return, still waiting to be collected 7 days later. After several emails, I’ve given up. I’ll use it for cooking. It’s not what it’s claimed to be. Severely disappointed.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Just Wines
Justwines. c.Just Wines
stella

stellaSydney Surrounds, NSW

  • Verified customer

Never again

published

The worst customer service I have ever experienced. Due to the current circumstances, delays are inevitable but poor customer service and lack of communication are not. I have spent countless hours on the live chat line only to be passed around and no follow through. I finally had a response via email and then that also stopped. It has been almost a month since I placed my order and over a week since I have had any response to my concerns. I have now requested a refund, but again, no response.

Customer Service
Return Claim MadeYes
1 comment
Just Wines
Justwines. c.Just Wines
jbb

jbbSouth East Queensland, QLD

good news

published

I prefer Australian red wines. I have relied on Just Wines to have a good selection of red wines at agood competitive price. Bundles are particularly worth looking at for value and range.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
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Lily

LilyIllawarra, NSW

  • 2 reviews

Great wines great service

published

Although I love the mixed red wines I definitely don’t like the addition of rose in the mix If I order a mix of red I definitely don’t want rose

Product Quality
Return Claim MadeNo
1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Karen Jurgens

Karen JurgensGreater Melbourne (Outer), VIC

  • 2 reviews

Poor Quality

published

I have been purchasing wines from you for a number of years now, I have recommended you to to my boss (who has purchased) and this is the first time I have purchased an extra dozen for a friend of mine. I am sorry to say neither my friend nor I are happy with the wine, and the packaging of the wine was not up to your usual standard.
Regards
Karen Jurgens

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Rose Herbs and Honey

Rose Herbs and HoneySouthern and Hills, SA

Awesome service!

published

I have been a Just Wines customer for a few years and have great service always, even more so when I became a VIP member. Free delivery and an free bottle of wonderful wine per order. Don't go anywhere else!

Customer Service
Product Quality
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Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Siti53

Siti53sydney

Nice wine from groupon.. but didn't like the cold calling/ Telemarketing

published

I love their wine.
However had a cold call offering their mixed box something of the sort..
I do not want to join membership and do not want any cold calling.
I have my number listed in "DoNot Call" register... so that really annoys me.
if you want your customer data to be kept for future marketing, you should get their consent first.

Customer Service
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Return Claim MadeNo
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1 comment
Just Wines
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Sashi

SashiSydney, NSW

Nice, but needs to age more, not for drinking now .

published

Nice wine but needs to be cellared as too young to be drunk right now, even though it is not a recent year . The RRP can’t be that accurate as cheaper wines taste nicer to drink right now.

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Product Quality
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Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Page 2 of 72
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Questions & Answers

Irene Jarvis

Irene Jarvisasked

On the 22nd August, 2022 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
Just Wines
Justwines. c.Just Wines

Hi Irene,

Thank you for taking the time to contact Just Wines.

I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.

Please enjoy your day ahead.

Cheers!
Team Just Wines

John Carling

John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
Just Wines
Justwines. c.Just Wines

Hi John,

Thank you for taking the time to contact Just Wines.

First of all John, please accept my most sincere apologies for the delayed response on this request.

I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.

The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.

Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.

I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.

If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.

Happy Wineing!
Team Just Wines

John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

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