We bought a tent from this company at Camping Fair. They sold exactly the same tent AUD30 more than their online price and store price. Even though the same tent was cheaper at Kelly's they did not match anything( leave a side giving a tent free if they cannot match as per their price guarantee). I donot think these guys have ever given a tent free someone. their price guarantee is totally misleading. it is valid at the time of purchasing. if you notice you paid more the next day, forget about it. Plus awful customer service.

I absolutel...Read more

We recently purchased the last of the Warrigo Outdoor Settings available at a great price, but when the table was delivered found a bad mark on the glass. When I reported this back to the staff they immediately contacted the company and arranged for a replacement letting me use the table in the meantime.

Although it did take a few months for the new glass to arrive in the country, the salesperson was reliable and efficient during every aspect of the exchange. She was helpful, friendly and kept me informed of any issues. When the top was del...Read more

I bought a Coleman Procat gas heater,and Hose for a gas Bottle, to run it,at the Maitland store today,
Also got my spare 3KG Bottle refilled
When I got home,and checked my Docket,they had charged me $15.00,for a little 3KG gas bottle Refill.
I rang them asking if there was a mistake,I explained I can get my other 4KG bottle filled Locally for $13.40, they said no mistake,that's standard,as they lose 1/2 to 3/4 litre when refilling,that's why its dearer for the smaller bottles,it's cheaper as bottle size goes up,

A 9kg Bottle, 3 times the ...Read more

I shop at the Penrith store so cannot comment on the other stores, but I have found that the staff have an excellent product knowledge and are happy to help. On occasion I have had an issue with a product the manager has gone into bat for me with the supplier to get it fixed to my satisfaction. Kangaroo Tent City is not always the cheapest on price, but the product knowledge is great, the quality of the gear they stock is excellent (they don't have their own cheap brand like the other stores) The fact that I shop here without bothering with the...Read more

Good portfolio, good prices but not always the cheapest, but dont expect any support from the management after you bought something.
Deal with the tent repair people directly in Penrith but expect major leadtimes (around 4 to 12 weeks depending on the season)
Thats not caused by the department but IMO a management issue.
Avoid by all means the Chatswood store.
Big portfolio, mainly good prices, especially in Penrith branch very helpful staff in the tent repair department
Incompetent or ignorant management, especially in the Chatswood shop....Read more