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Reviews

2.7

174 reviews
5
(59)
4
(10)
3
(6)
2
(13)
1
(86)
  • Product Quality
    2.7 (33)
  • Return Claim MadeYes (5) · No (37)
  • Customer Service
    2.3 (36)
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  • Verified customer

Great service

published

Visited many other branded dealerships and walked away due to either bad service, over priced or a combination of both. Was about to give up when I found exactly what I
wanted at Kia. Great service, Great Price and Great cars. I received my brand new Kia Cerato Sport+ straight off the boat 1 week later. Peter the salesman was even able to provide us with a Kia Sportage loan car until our new Kia Cerato Sport+ arrived. Peter was excellent throughout the entire sales experience.

Dealership LocationVIC, Werribee

Purchasing a new car

published

Highly recommend lakeside Kia for a great new car sales people were outstanding especially STEVE. Walked away very happy with our purchase thank-you

Dealership LocationVIC, Lakeside

Excellent!

published

I found John at Joe Crisafio Kia to be very straightforward and genuine and not pushy in the slightest. I would recommend this dealership to friends and family.

Dealership LocationWA, Joe Crisafio
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suzi

suziMelbourne

Love my new Kia Cerato Sport

published

I purchased my KIA CERATO SPORT from Lakeside Caroline Springs 1 week ago, Nick the sales Rep was super helpful, he made the transition easy and smooth, I would highly recommend KIA LAKESIDE CAROLINE SPRINGS, the sales reps were not pushy and were accommodating to the customers needs.



Dealership LocationVIC, Lakeside

Disinterested Sales Executive

published

Had bought a Kia from Werribee Kia almost 3 years back and had a wonderful experience. After sales service was fantastic too. Was looking for another Kia car and Werribee Kia was my obvious choice. This time around though, the sales person seemed disinterested and certainly lacked courtesy. Was completely put off and decided not to buy from them.

Dealership LocationVIC, Werribee
Mike

Mike

  • 2 reviews
  • 1 like

Great dealership

published

Made a car sale contract with this car dealer and we were extremely happy with the way the staff and especially the sales manager, Dean, went out of his way to assist me with an issue I was responsible for in a professional, friendly and sympathetic way, beyond my expectation. I would definitely recommend this dealership to friends or general public in Sunshine Coast, QLD.

Dealership LocationQLD, Keystar Morayfield

New Kia

published

Bought a new Kia last week and we were extremely happy with the way all the staff at Lakeside Caroline springs looked after us. Can say that I would recommend this dealership too other friends and relatives.

Dealership LocationVIC, Lakeside

Toowong Kia Service

published

Done my 30K service for my Cerato today. When drive the car in, without any check, was recommended to do the wheel rotation and aliment. Later on per check with KIA and user's manual found that the rotation is recommended but the wheel alignment was not a required or even recommended item. The front wheel aliment charged us 60$, and the wheel rotation in this shop is not free either, it charged me $30. I won't go there again.

Dealership LocationQLD, Toowong
mojo

mojoGreater Melbourne (Metropolitan), VIC

  • 3 reviews

KIA Rio

published

Service with a smile, very helpful. All the staff were wonderful and my purchase was made with ease. Would definitely refer them to a friend or relative

Dealership LocationVIC, Lakeside
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Mark Harris

Mark HarrisPerth

  • 2 reviews
  • 1 like

7 years warranty isn't quite it.

published

I have a 2012 Kia that I bought in 2016. Initially I bought it with a 5 year warranty so ending soon. After some time I got a call from lady at Kia Wangara and asked her if a 7 year warranty was for all Kia's. Answer Yes, so took my Kia with some factory faults (window button and cruise control) that should be covered. Was told we don't have time to fix these, so 5 years expired and so answer now is no, not for this insurance cover, however the price for replacement was sky high. So no warranty = no come back.

Dealership LocationWA, Wangara

Misled

published
Dealership LocationNSW, Heartland Blacktown
Shawn S

Shawn SNSW, 2026

  • 2 reviews

Why can't I test drive a Kia Cerato Sport unless I agree to a price first?

published
Dealership LocationNSW, Heartland Castle Hill

Another Kia

published

Purchased another Kia(4th) from Ziv Oshri at FTG Kia. As before everything was done in a professional manner with all the help explaining the features on the car. Just love the value for money with Kia and the 7 year warranty
Chris.

Dealership LocationVIC, Ferntree Gully

Terrible service

published

If you are after a new car with finance then they might be bothered
We were after a second hand car without finance and the female sales assistant that was there and "helped"us was rude in person and over the phone! I would only visit that place again only if Andrew was there
He was really helpful and polite. Tuesdays are the best days to go if you want to avoid meeting that rude female assistant!

Dealership LocationVIC, Werribee
Mike A

Mike AHobart

my Stinger GT

published

First of all I will not buy a car from a dealer whose sales people treat you like crap.
When I go into a dealership to look at a new car I dress down on purpose just to see how they treat you.
I have wealth and can afford to buy cars thousands more than the one I was interested in.
This review is a very big plus to the saleseman with whom i was dealing and subsequently bought from.

Dealership LocationTAS, DJ Hobart
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Phill

PhillPerth, WA

  • 4 reviews

Don't hold your breath on new Car delivery

published

Purchased new KIA promised delivery in 20 days dealer informed me the day before delivery after after i made inquiry's that delivery was on the God knows when plan apparently there words CEVA has had a Catastrophic delays in delivery's to W.A. CEVA of course deny this, So my new Car may arrive befour i die of old age or not

Dealership LocationWA, Joe Crisafio
Nickeym

Nickeym

  • 2 reviews

Great dealership

published

Recently purchased a new stinger from newcastle kia and couldn't be happier with customer care so far..
Fantastic car too

Dealership LocationNSW, Newcastle City

Great Cars, Great Service

published

We found keystar motors very helpful and professional and went out of there way. Staff went out of there way for us.

Dealership LocationQLD, Keystar Morayfield

Terrible service

published

Lost key; do not know where the replacement key is, found but could not fit, trying to get one cut from local locksmith, no can do, finally found the right one (being missed up) & waited to be programmed. 10 minute job turned into 1-1/2 hours & full of nonsense's. 4 weeks wait & the key is not even from Korea; the worst nightmare I experienced! Know your feeling?

Dealership LocationVIC, City Richmond

purchases kia picanto 2018 aka rita.

published

sales experience was relatively stress free. my wife &I indicated to salesman Talbot at Newcastle that we here to purchase the s model & were prepared to visit wyong, roseville, castle hill to get the deal we wanted. They came up with a satisfactory trade offer, we went, picked up bank cheque, whilst away they detailed the car.Signed relative paper work, Talbot explained the cars features, & drove away. All very civilised, & saved a trip to Sydney..

Dealership LocationNSW, Newcastle City
Page 4 of 9
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Questions & Answers

Groaning Shelves

Groaning Shelvesasked

Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.

1 answer
DOMAIN SCAM
DOMAIN SCAM

Appalling

Anne-Maree Hall

Anne-Maree Hallasked

We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?

6 answers
Kmack
Kmack

Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!

Anne-Maree Hall
Anne-Maree Hall

Thanks for the reply. I'm just so afraid of being ripped off :)

Alex
Alex

Hi Anne, Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.

Tom

Tomasked

Where is the Best Kia Service Dept ship to do a service under warranty for Kia Sportage in Sydney Area?

3 answers
Not Happy Jan
Not Happy Jan

Sorry Tom, I'm in Brisbane.

Anne-Maree Hall
Anne-Maree Hall

Good Luck! Kia Completely Suck! Especially when it comes to Warranty. Never ever buy another one.

DOMAIN SCAM
DOMAIN SCAM

I won't either

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