Kogan Mobile Questions & Answers

how do we put our address of 40 years in when we try to set up our mobile phone. It is also the address for our kogan shopping account.
Have been trying for a few days and feel veerry frustrated. You must not want business.
Why don't you like our address.
We look forward to your help

For some reason I cant call anyone like I used to, like nobody works

I have been with Kogan for over a year now, last night I paid for a recharge as my plan was to expire. Since that time, as soon as Kogan had my payment I have been unable to make a call or send a text. Extremely unfortunate as I have elderly parents whom I need to check on daily.
After an hour and a half on hold, I received the following advice; "turn off and on, take out the sim, that's all I can do for you as everything seems okay at this end." In other words, we have your money so we don't really care, that is just rude...customer service, what's that?
Meanwhile, I am out of pocket. Somebody please reassure me that you do care about your customers!
Sarah

I have a SIM but the activation process wont accept my ID. I have have called the 1300 056 426 number and been on hold for over an hour 3 times and never got through to anyone... how can I get in contact to activate my SIM?

I am trying to activate a service which I have paid for and spent many hours on the phone and get disconnected after holding for over an hour each time.
If you cannot connect my service please give me back my money to take my business elsewhere,
This is fraud.
Stop telling people to call your phone line if you have nobody to answer.

I bought a voucher with you and it expires today, but I'm having trouble transferring my number from another operator. I've been on the phone for 2 hours and no one is watching me. I need you to extend my voucher deadline for me to resolve this issue.

Hi I have been on a yearly plan with Kogan for 2 years and was happy at first but this year since end of last year so many drop outs and bad quality calls where you can’t here my end of the call it is very frustrating and I don’t think I will recharge with you this May when my plan finishes I also have 2 other family members on this plan who I recommended and now look like a fool to them for bad service
Unless you can advise of improvements I will no longer recharge with Kogan

Thanks

I made a mistake entering my basic information details it is now locked me out what can I do to reset it it is after hours and I want to get it operational

I bought the pre-paid card on holiday to Australia in December. Pre-paid cards are not supposed to reload but it has charged me even after I left the country. After a lengthy process of not being able to find anyone to speak with or email, I finally managed to uncheck the auto reload. I think the auto reload setting is ridiculous. Pre-paid is pre-paid. You send me an email to tell me if I do not reload it will be deactivated and then you reload it for me. The email should have said it will auto reload please consent for it. It is misleading and dishonest. Please refund the two months charged to my card without my consent. The phone number is [phone number removed]. Any help? Thanks.

I got a new sim for a thirty day play and it says that I activated it and I logged into my account aswell but I still can’t use data on my phone

I am new customer at Kogan and bought a phone plan
Do I have to wait for the SIM card to activate the plan
I want to keep my old number

I have been using Kogan for a number of years with both IPhone/Android without an issue. I recently purchased an unlocked IPhone but my Kogan SIM won’t work in the phone. I have tried both an Optus and Telstra SIM in the phone and it works fine. I have also tried another Kogan SIM and the phone still doesn’t work. Anyone else had this issue?

Can I use my current Kogan sim card in a mobile phone locked to the vodophone network?

I bought a kogan mobile prepaid SIM with voucher this deal was meant for only new customers only. when entered the voucher code kept saying invalid so I rang customer care and spoke to a guy who now says that this plan I bought is only for new customers who want to port their existing no. frm a different carrier ......this was not mentioned on the description or overview when i bought it also demoesnt make sense because it even gives you a choice if either using the new ph no. that comes with the sim or port existing (active) no. frm a diff carrier.
I want to know if you or anyone might know if this is really the case or am I being lied to???

Hi, Can you use this service for tethering to your laptop/PC?

Hi ive noticed i cant call 13 XX XX numbers. Is there an add on for this or a plan to introduce this.

I noticed that the latest plan pricing has improved since the last year. With automatic recharge on, it will just charge my credit card the previous years contract price? Or will it apply the latest and better price? Because the current price is about $40 cheaper! One of the terms of these new plans is “existing customer? = no”. If this is the case and you don’t allow an existing customer to take advantage of the new pricing this is a deal breaker as every other telco allows you to go to better deals. Also, this would be deceitful as you are preying on the “lazy tax.” IE when you keep charging an expensive plan price when there is a better price for the same product available.

why does Kogan sell smart watches like Samsung Active 2 and their mobile carrier don't support esim i bought an active 2 watch that i can not use with your services even though you use voda service

why does Kogan sell smart watches like Samsung Active 2 and their mobile carrier don't support esim, i bought the watch and can not use it i need to change carrier to vodafone or telstra to use it and i have 1 year prepaid plan with Kogan

Hi. I have just bought a one month month prepaid plan with Kogan. A Kogan SIM card is on its way in the post, but I also have an unactivated vodafone sim. Can I use the Vodafone sim, or wait for th Kogan one ?