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Reviews

2.8

37 reviews
5
(11)
4
(4)
3
(2)
2
(7)
1
(13)
  • Build Quality
    3.3 (4)
  • Value for Money
    2.5 (6)
  • Ease of Use
    3.8 (6)
  • Cleaning & Maintenance
    4.0 (3)
  • Product is used
    • Weekly (5)
    • Daily (1)
  • Safety
    3.8 (4)
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Reviewer Photos & Videos

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Good iron, terrible noice (>80db)

published

The iron itself is a great device, it works well especially on thicker clothing. The device does not work so well on thinner summer clothing as the steam makes the clothing too wet.

As a warning, as I did not see this in the review prior to purchasing the device:
A very big negative is the noise level, when the pump starts it will make a terrible noise > 80db. This happens when the device warms up and regularly during the ironing itself. The sales brochure indicated: "very quiet pomp". Which is of course relative, but miss leading. I have been in contact with LauraStar customer service, they indicated the noise level is normal.

I would not have bought the device if I would have known this upfront.

Purchased in April 2021 for $399.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Product is used Weekly
Clothing Material Cotton, Denim, Silk and Wool
See all answers
1 comment
Laurastar
Laurastar S.Laurastar

Hello Rob H. Thanks for your feedback. The iron should not leave water as you have suggested. Please contact our Customer Support on 1800 999 910. Thanks.

Holly

Holly

  • 3 reviews

You can get a cheaper brand or iron would do the same job

published

LAURASTAR Lift White 2017 Model
It's not safe I have been badly burnt by the LAURASTAR Lift and it is cumbersome, despite the replaceable filter the iron still rusted out and started blasting rust all over clothing and also lots of water leaving clothing wet and it puts more wrinkles into the clothes than it gets out. It is a high priced item at $600 it started having all the problem just past 2-year warranty. You would be better of just buying a cheaper steam iron and just replacing it yearly to ensure you avoid all the problems of an aging iron.

Purchased in February 2021 at TVSN (TV Shopping Network) for $600.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Product is used Daily
Clothing Material Cotton and Silk
See all answers
1 comment
Laurastar
Laurastar S.Laurastar

Hi Holly sorry to hear of the troubles you are having. Could you contact Anne in customer support 03 9894 1400 or [email protected]
We would like to service the appliance to ensure it is working correctly
regards Dino MD

Maree

MareeFar North Queensland, QLD

Well my original problem is back for the third time

published
  • +2

Purchased for $999.00.

Ease of Use
Value for Money
Product is used Weekly
Clothing Material Cotton
See all answers
1 comment
Laurastar
Laurastar S.Laurastar

Hi Maree very sorry i will have customer support review this matter and contact you early next week
regards
Dino MD

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Nic

NicHunter Region, NSW

Leaking water ++++++

published

My complaint is the same
I use the iron 2 hours week, after five months - there is so much water you can’t physically iron your clothes.

The Laura star FAQ says water may be pooling between hot plate and the iron.

There is no instructions on how to resolve the issue

Don’t waste your money

1 comment
Laurastar
Laurastar S.Laurastar
Trish

TrishVictoria

Quick and easy

published

So far so good . Have had it only a short time, but loveing its ease in ironing.
Still to learn its full capabilities .
A lot easier to handle than my old model. Love the fact that you can refill tank with ease and just continue ironing.

Ease of Use
Safety
Value for Money
Product is used Weekly
Clothing Material Cotton, Denim and Synthetics
See all answers
1 comment
Laurastar
Laurastar S.Laurastar

Hi Trish many thanks for your feedback. Kind regards Dino MD

Merrin Douglas

Merrin DouglasCentral Highlands and Goldfields, VIC

This is my third Laura Star iron and this one is the best love it

published

Laura star left is just awesome it’s nice and light no high steam station to use turns itself off after 10 mins only thing it doesn’t do is the ironing!!

Purchased in February 2021 for $500.00.

Build Quality
Ease of Use
Safety
Value for Money
Product is used Weekly
Clothing Material Cotton, Denim and Synthetics
See all answers
1 comment
Laurastar
Laurastar S.Laurastar

thanks Merrin appreciate your loyalty

Disappointed with Product

published

I bought the Lift. The iron drips water so my clothes end up with streaks of water. I am not from Australia. Just sharing my experience. Having read numerous reviews, this water drip is not an isolated case. With the iron costing so much more than an ordinary steam iron, l really wanted to enjoy a new ironing experience but that's not to be. I had the iron returned and bought a Philips.

Purchased in April 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Product is used Weekly
Clothing Material Cotton, Denim and Synthetics
See all answers
1 comment
Laurastar
Laurastar S.Laurastar

Please contact Laurastar head office [email protected]

Saving a lot of time.

published

We run a small boutique hotel and ironing is one of our least liked jobs. We used to argue about who was going to do the ironing. Now everyone is putting their hand up to do it. It’s quick and the quality is amazing. Very happy we bit the bullet and bought one.

Date PurchasedDec 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hello Dave, thank you for making the time to share your thoughts. regards Dino

Yvonne

YvonneWollongong

Should be on Choices Shonkie product list !!!

published
Date PurchasedNov 2017
6 comments
Laurastar
Laurastar S.Laurastar
Yvonne
Yvonne
Yvonne
Yvonne
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Love it!

published

My iron works amazingly with all fabric types...effortlessly. Amazing results every time
Ironing features are perfect, I regularly iron all types of fabric and have not experienced any issues. I slip on the shoe for those extra delicate fabrics. Unit heats up quickly and I love the continuous ironing feature

Date PurchasedAug 2018
2 comments
Laurastar
Laurastar S.Laurastar

Hi Annette, we are very pleased to hear from you and are here to help if you require assistance. regards Dino

Annette
Annette

Credit where credit is due :)
I also want to provide feedback regarding Susan who was an amazing help and recommended the best product for my needs.

Caza

Caza

  • 2 reviews

LOVE IT

published

Totally in love with it - dont know how i survived up till now. Easy to iron any garment, from delicates to jeans. Wish I had purchased one years ago. I think my next purchase will be the iron & ironing board - image how easy life would be then.

Date PurchasedMay 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hi Caza, thanks for the feedback, Note we offer trade in allowances to all existing customers wishing to upgrade to an ironing system. cheers Dino

Great when it works

published

Sadly I have had the product replaced twice under warranty. The first iron did not seem to get hot enough. The second stopped producing steam in less than 12 months of purchasing it
Although the staff are helpful it is disappointing that such an expensive product is not more reliable

Date PurchasedNov 2017
1 comment
Laurastar
Laurastar S.Laurastar

Hi Richard, sorry to hear about your poor experience, we are here to help and will always assist as much as possible. regards Dino

Poor design

published

The product falls far short of the cost.
- Poor cable retractor ...very flimsy
- overheats and trips on regular occasions
- sole plate attachment poor design ..keeps falling off
- iron hose support flimsy and poor design
- iron overheats and is hot to touch

When the unit is working it's very good ....but doubt that it is adequately robust for long term use.

Date PurchasedDec 2015
1 comment
Laurastar
Laurastar S.Laurastar

Hi John thanks for the comments, sounds like your appliance needs the factory upgrades which addresses the issues you have raised. Please call Anne in consumer service on 03 9894 1400 to arrange a free upgrade. regards Dino

Perfect!

published

Love my Laurastar Lift! It works very well with all types of fabrics including silk and lace. It's very gentle on the clothing and does'nt leave any shine. Very satisfied with the steaming capabilities and easy to use. Makes ironing enjoyable. Cannot fault it. Highly recommend it. Should of purchased it years ago!

Date PurchasedOct 2015
1 comment
Laurastar
Laurastar S.Laurastar

Hi Faye thanks for the great feedback. regards Dino

Great Product

published

It's a good product for a single guy like me. Would not recommend for family. I'm building my wardrobe so I want something more powerful in the future. Of course it will be LauraStar. It is much better than a conventional Chinese made iron which are complete rubbish. Only problem I want to buy a Karcher Steam Vac and Karcher has powerful iron and ironing board. "Made in Germany ".

Date PurchasedApr 2014
1 comment
Laurastar
Laurastar S.Laurastar

Hi Tony thanks for your comments. Our ironing systems are also very powerful, so when you are ready you can trade in your LIFT on any of our ironing systems. thanks Dino

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Reesteam

ReesteamBrisbane

  • 4 reviews

Excellent steam unit. Love my Laurastar plus.

published

Excellent steam unit. Cuts ironing time by half. Could not use another type of iron..ever again. Ironing with steam is gentler on fabrics and I love the pulse setting. I have kept my original Laurastar in case of emergencies. I love it so much that I now do other people’s ironing and don’t mind at all.
Got a great price on sale

Date PurchasedJan 2015
1 comment
Laurastar
Laurastar S.Laurastar

Hi Reesteam, thanks for the feedback. regards Dino MD

DGMH

DGMHPerth, WA

  • 3 reviews

Great service.

published

Bought the Lift+ May 2017, the iron start to leak after 6 months. The amount of water that build up in the steam iron just gush out when the button is pressed to iron. Got it service and after 2-3 months, it happen the same thing again. In September now the system start leaking again, so this will be the 3 time back to the service centre.

Bring it in today and the lady aware of my 3rd time visit for repair. She had to ring the head office to follow up, got my iron test by technician, confirm its faulty, got it exchange a new iron.

Highly recommend this brand to anyone. Service is good, the after sale is excellent.

Date PurchasedMay 2017
1 comment
Laurastar
Laurastar S.Laurastar

Hi Dave, thanks for the feedback, unfortunately we have had some issues with the early models which is now resolved. We are here to help and support customers throughout the process. regards Dino MD

Kevin

KevinDerby

Binned

published

When it worked it was great but I had so many problems with it .... Very expensive door stop ... John Lewis had demonstrated when it went wrong customer service was very expensive... Would love a iron like this if it really was reliable .. Problems with steam and cooling down to fill up again.

Date PurchasedAug 2008
2 comments
Laurastar
Laurastar S.Laurastar
Kevin
Kevin

Water split when ironing

published
Date PurchasedNov 2016
1 comment
Laurastar
Laurastar S.Laurastar
Joy Giannopoulos

Joy GiannopoulosSydney, NSW

  • 2 reviews

Disappointing

published

This is my second Laura Star iron, my first iron was fantastic, it worked perfectly for 10 years. I was so happy with the product I could not go back to a regular iron after the Laura Star. I bought the Lift +. It worked well until recently when the steam button has loosened and the rim of the iron is cracking. I have to hold down the steam button with two fingers to get it to work. I don’t iron more than once a fortnight and certainly not a lot of clothes. I’m very surprised that it’s “falling apart” - I’ve only had it for 2 1/2 Years. Very disappointed. Hopefully someone from Laura Star customer service can assist to get this right.

Date PurchasedMay 2015
2 comments
Laurastar
Laurastar S.Laurastar
Joy Giannopoulos
Joy Giannopoulos
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Questions & Answers

Lindsey_Pentith

Lindsey_Pentithasked

520 (Black)

The dial knob has come off the iron handpiece (adult son who was the last to use it has nooooo idea how this happened)! anyone know how to get it back on?

1 answer
Laurastar
Laurastar S.Laurastar

please call our customer service on 1800 999 910 for help

Lindsey P.

Lindsey P.asked

520 (Black)

The dial knob has come off the iron handpiece (adult son who was the last to use it has nooooo idea how this happened)! anyone know how to get it back on?

1 answer
Laurastar
Laurastar S.Laurastar

Its not something you can fix, call customer service for help 1800 999 910

Simon

Simonasked

520 (Black)

The cable will not retract into the casing. Purchased 27.05.2017. Any help?

3 answers
Joy Giannopoulos
Joy Giannopoulos

The best thing to do is call Laura Star in your state - they have 2 yr warranty. Mine would not retract after 2nd use!!! It was repaired recently & all good now, The service team are very helpful.

Laurastar
Laurastar S.Laurastar

Hi Simon yes we are here to help, problems occur but we are easily accessible by calling 1800 999 910, Joy is correct we have a 2yr warranty
thanks Dino MD

Simon
Simon

Thankyou! Great help. Very happy with the product and service.

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