Purchased the 18ft Hyperjump Springless Trampoline 18 months ago and the the jumping mat has already lost its spring and the safety mats have disintegrated. I contacted Lifespan Kids customer service who made no effort to assist- they just copied and pasted warranty timeframes (only 12 months on both!!) and the links to the replacement parts which will cost nearly as much as a new trampoline! It’s not unreasonable to expect that a trampoline will last longer than 12 months, especially for the price paid. Please spend your money elsewhere- you will be nothing but disappointed! The product is rubbish and the customer service is even worse.

We bought the Teddy cubby house in white to save time and money painting a cubby. The paint is barely an undercoat and will require two coats to make it weatherproof. After contacting the company following a poor review on another website where they asked me to contact them to follow up, three weeks later their response was I should paint it myself. Time and money wasted. I wouldn’t buy from them again.

Delayed deliveries, items being on back order yet not listed as so on the website and then sending the wrong order, all 5 days before Christmas when ordered mid November, plenty of time before Christmas! Customer service is non existent, on hold for over 15 minutes then hung up on.

Trampoline mat became unusable after only 5 months of very minimal use by my young child. Sent 3 emails and video showing what was wrong with the mat and still yet to get someone to respond. Very disappointing in not only the produce purchased, but also the lack of customer service to follow. Would not recommend.

Bought this 2 weeks ago paid a builder to erect as I could not do it myself After an hour we discovered that the bracing support timber pieces were missing these are essential for securing the frame. Called the support No to be told as I did not buy direct from Lifespan I had to go back to who I bought through for them to make the request for the parts, even though they confirmed they had all my details on file . NOT HAPPY as this could take up to 3 weeks to be sorted why send out a product with important safety pieces missing ??? Really disgraceful attitude Would not buy Lifespan products again

Very happy with the service we received. I must say I was nervous after reading some of these reviews, however, everything has been great so far. I ordered our 3-pc swing set on Monday and was delivered Thursday to Adelaide. Took a little bit longer to put together than the 2-hrs states but overall I don’t think it was too bad. Main thing is that our kids love it and had a ball playing on it with their cousins today. Hopefully many more years of fun to be had. Thank you!

The worst customer experience I’ve ever had. Instead of 4-7 days delivery, it took 5 weeks, countless calls, messages, emails & 5 different couriers, to finally deliver the swing. Parts weren’t delivered, instructions wrong, then finally when we could erect the swing after waiting weeks, it was poor quality.
Wood is splitting already, we had to buy spacers to put against the brackets, as the swing bracket moves so much & makes such a noise.
Would not recommend.