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Reviewer Photos & Videos
JohannaPerth, WA
A great find.
Easy to navigate. Love the range of products. The free samples are terrific too and I have now been adventurous with products I would not have tried. Good discounts and thrilled with quality of products purchased.
Range excellent.Love ASAP and now Christopher Robin . Jo
1 comment
Similar opinion? Write a review on ieatwords.com.au!
CharTasmania
- 2 reviews
Fastes shipping around and best product variety and deals!
Products are top quality without fail, with an awesome variety of brands. I wouldn't shop anywhere else. Shipping is super fast, over night is truly the best!! Thanks Lookfantastic, so much love!
1 comment
Del G.Lookfantastic Australia
Thank you for taking the time to leave your review!
I am so pleased to hear this, we strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
KristineGreater Melbourne (Outer), VIC
FANTASTIC!
Easy to navigate the store and find what I wanted, was extremely satisfied with the range of products available and I was extremely satisfied with the quality of products I bought! Not only this, the discount on the range of products is INCREDIBLE and everything is usually shipped the very next day! 11/10 for lookfantastic! Thank you so much
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Find out how Lookfantastic Australia compares to other Beauty Product Retailers
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Kim LeskoSydney, NSW
1st place I go for my beauty products
When you realise you have just run out of your favourite product this is my go to online beauty supplier, the site is very easy to navigate, the prices are amazing and the products come super quick.
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
AishaNorth Western Region, NSW
- Verified customer
Amazing service, products and quality.
When ordering my products the online store was easy to navigate and find my favourite skin care range. I was very satisfied with the quantity of products available, Also the quality always lasts a good few months. Thanks for amazing service and goodies that come with the packaging.
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Sajjad t.Greater Melbourne (Metropolitan), VIC
Just amazing
It was really easy to navigate the store and what i wanted I ordered several products, which i got in very short time. The range of products are really good just looking it
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
KengEsperance
- 2 reviews
Great Service
We have been ordering for a number of years and have only received good prompt service. Now that the goods are sent from Australia they come even quicker. Great value, good offers and fast service.
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
LizzieSydney, NSW
- 3 reviews
Great range of beauty products
I’ve been shopping at Lookfantastic since they opened and buy Medik8 skincare ( best skincare brand) and like the free gifts which are offered. I also buy some makeup but normally like to buy makeup from a shop. However they don’t stock Kevin Murphy hair care. The delivery is quick.
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
I will pass your feedback over regarding the range as well, keep an eye on site and it is something our Trade Team may start supplying. Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Shopping is so easy & prices extremely competitive
I have shopped here more than once. Prices were the best I could find and shipping is super fast. Service is fantastic! As a frequent online shopper I find this site the best in their category.
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Find out how Lookfantastic Australia compares to other Beauty Product Retailers
Know better, choose better.
Audrey
- 4 reviews
Speedy postage and good products
The goods came very quickly to my place. The products are of good quality and are reliable and the prices reasonable. I will be a return customer. Thanks Look Fantastic.
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Amazing
This is such an amazing place with amazing products. I feel so comfortable in my own skin. Would definitely recommend. I use the ordinary products often and they have changed my life!
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
BenPerth, WA
- 13 reviews
Positively rubbish customer service.
Ordered $130 worth of product to receive a free bundle which was amazing value. The photograph of the bundle showed a 200ml tube of glycolic scrub. When the order arrived I only received 50ml. The same thing happened to my colleague.
I spoke with customer service rep who confirmed the mistake. Which should have resulted in me being sent the correct produce. When I sent in my photo evidence showing what I should have received compared with what I actually did, I just hit road blocks and the matter is unresolved.
Now this would not ordinarily...Read more
be a problem if my colleague, who had exactly the same problem, had not already had this resolved satisfactorily. And yet I am still waiting when my issue was raise The products are amazing and shipping was very impressive. But the whole experience has been ruined by crap customer service. And I will not shop with this group again.1 comment
Del G.Lookfantastic Australia
Ben this is not what I like to read, I do want to personally get this resolved for you. At present I cannot locate your account, can you please message in via your account or reply back and provide me... Read more
an order number. I can then look into this and personally contact you and get this resolved.Similar opinion? Write a review on ieatwords.com.au!
Do not buy from themSouth East Queensland, QLD
Discount default & Order Cancelation rejected
I have been purchased couple of times, but when I found when the order need to be canceled it is extremely hard.
They used to have simple button for cancelation before the products are dispatched, but they got rid of it. When I rang to customer service they pretend it is already dispatched 15min after I place the order. But still on the record is processing instead of dispatched. Now it is few hour later, but my order is still processing instead of dispatched as they says. I got the personal discount code, but it was invalid which is odd.(Happened before as well, but this time I determined to found out.)The girl said place another order and return this order in my cost!! I will never shop this website.
1 comment
Del G.Lookfantastic Australia
I am so sorry to hear of this matter, I do want to get this looked into but at present I cannot locate your account.
Can you please either message in via your account and ask for Matt, or respond on ... Read more
here and provide an order number. I can look into this and get this resolved for you.Similar opinion? Write a review on ieatwords.com.au!
KylieCentral Queensland, QLD
- 5 reviews
SCAM illegally renewing for 6 months
I purchased a Beauty Box for my niece which provides samples each month for 6 months. I then were back into profile to see when last box being sent and saw they had added auto renewal. I cancelled auto renewal but deduction came out this month again, I have contacted customer service now twice and as I didn't cancel (in their words) "in the small window of two weeks" then I now have to continue for another 6 months. They are unreasonable and I did not order this.
1 comment
Del G.Lookfantastic Australia
Thank you for the review Kylie, I am sorry to hear this.
I can advise when you take out the subscription, it does state this is a subscription and will auto renew. ... Read more
I do want to get this looked into and resolved, can you please provide me an order number and I will contact you on your account? Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
nkellieGreater Melbourne (Metropolitan), VIC
shipping times on website are lies
I ordered my sisters Christmas present 3 weeks ago - well and truly in time for Christmas as it said express shipping 2-4 days. GREAT! - well was i wrong!
A day after I ordered I got a shipping confirmation with estimated delivery for about a week and a half later - no stress I thought, still plenty of time for it to arrive.
The date came and went and I went in to 'track my order' and to my absolute dismay the order was STILL SITTING IN THEIR WAREHOUSE!
At this stage I email them questioning it and 3 days later instead of an apology or explana...Read more
1 comment
Del G.Lookfantastic Australia
Kellie, I am so sorry to hear this and I do want to get this resolved.
At present I cannot locate your account, can you please update your review and provide me with an order number and I will personally message you?... Read more
Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
Find out how Lookfantastic Australia compares to other Beauty Product Retailers
Know better, choose better.
Aditi S.Greater Melbourne (Metropolitan), VIC
- 4 reviews
- Verified customer
Horrible service
I was supposed to receive a free gift from the website with one of my purchase but I never got any. Even when I complained about it to their customer service they said they couldn't find the offer. How can they not know something advertised on their website?
1 comment
Del G.Lookfantastic Australia
Aditi I am so sorry to hear of this, I will be able to get this resolved for you!
Can you please view the message I sent you regarding this.... Read more
Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
DannySydney, NSW
- 20 reviews
- 2 likes
Beware - very poor service
We spent over $600au on Xmas presents, we received all products except 1, filled xmas stocking. It has now been over 2 weeks and I have repeatedly ask them can they give me a time frame for delivery, its obviously a Xmas present. The item is still being sold and stock, it does look like they have done their one free delivery so they wont ship this item, UK to AU, if I go to their site I can still buy it. The only response they can give me, I can cancel the item and they will refund me.
I have lost 2 weeks and it makes things hard on what to d...Read more
o for this present, will get it for xmas. They would be better off just saying one delivery, at least that way I can move on, there is just no need to waste my time. So beware if you do buy, you may not get it.1 comment
Del G.Lookfantastic Australia
Danny I am so sorry to hear of this matter, I do want to get this thoroughly investigated.
I do apologise for the delay in messaging you, I have direct messaged you on your account, please get back to me.... Read more
I will do all I can regarding this. Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
NaushinSydney, NSW
Good online retailer
They have a good range of products available that are otherwise hard to find. I bought a Skinstitut product for cheap and there was free shipping. Delivery was within a few days. I am drawn to lookfantastic over other retailers because there is no minimum purchase for free shipping and the prices are generally cheaper. Satisfied and would use them for beauty purchases again in future.
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide great buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
SueSydney, NSW
- 2 reviews
Great range of products to buy.
Great range of products to buy. Easy to use the website to buy products, good competitive pricing and once you made a purchase it is send out quickly. I am very glad I can find Skintutute products and buy in online from Lookfantastic Australia!!
1 comment
Del G.Lookfantastic Australia
Thanks for the review!
We are so pleased to hear this. We strive to provide great buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Not satisfy with Lookfantastic AU.
The website wouldn't let me leave a honest comment, said it's too aggressive, but all I said is what happened. So I'll just say is I'm not satisfy with Lookfantastic AU.
I wouldn't know the product quality, since after 3 weeks I've placed to order, I still haven't received what I order.
I got in touch with Lookfantastic AU several times, and all they replied is tell me to keep on waiting.
I'm really confused, how can one selling the product they don't have or out of stock???
Shopped in Lookfantastic UK several times, and the situation like this never happened.
1 comment
Del G.Lookfantastic Australia
Alexa I am so sorry to hear of this matter, I do want to get this looked into but at present I am not able to locate an order number.
Can you please update your review with an order number and I can get back to you please?... Read more
Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Geeasked
I would be happy to do a review when I finally receive the rest of my order that I haven’t yet got. When am I likely to receive it ?
1 answer
Del G.Lookfantastic Australia
I do apologise for the delay in getting back to you.
If this issue is still on going, can you please provide me an order number?
Kind regards,
Matt
Emmaasked
Do you have Afterpay?
1 answer
Raisa L.Lookfantastic Australia
Hi Emma,
Yes, Afterpay is available on lookfantastic Australia. :)
Let us know if you have any other questions and happy shopping!
Warm regards,
Raisa
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Del G.Lookfantastic Australia
Thank you for taking the time to leave your review!
I am so pleased to hear this, we strive to provide smooth buying experiences. ... Read more
Have a great day, Matt