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Reviews

4.1

137 reviews
5
(99)
4
(7)
3
(2)
2
(1)
1
(28)
  • Product Quality
    4.4 (100)
  • Return Claim MadeYes (11) · No (102)
  • Shipping
    4.6 (84)
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Johanna

JohannaPerth, WA

A great find.

published

Easy to navigate. Love the range of products. The free samples are terrific too and I have now been adventurous with products I would not have tried. Good discounts and thrilled with quality of products purchased.
Range excellent.Love ASAP and now Christopher Robin . Jo

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Char

CharTasmania

  • 2 reviews

Fastes shipping around and best product variety and deals!

published

Products are top quality without fail, with an awesome variety of brands. I wouldn't shop anywhere else. Shipping is super fast, over night is truly the best!! Thanks Lookfantastic, so much love!

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Kristine

KristineGreater Melbourne (Outer), VIC

FANTASTIC!

published

Easy to navigate the store and find what I wanted, was extremely satisfied with the range of products available and I was extremely satisfied with the quality of products I bought! Not only this, the discount on the range of products is INCREDIBLE and everything is usually shipped the very next day! 11/10 for lookfantastic! Thank you so much

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
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Kim Lesko

Kim LeskoSydney, NSW

1st place I go for my beauty products

published

When you realise you have just run out of your favourite product this is my go to online beauty supplier, the site is very easy to navigate, the prices are amazing and the products come super quick.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Aisha

AishaNorth Western Region, NSW

  • Verified customer

Amazing service, products and quality.

published

When ordering my products the online store was easy to navigate and find my favourite skin care range. I was very satisfied with the quantity of products available, Also the quality always lasts a good few months. Thanks for amazing service and goodies that come with the packaging.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Sajjad t.

Sajjad t.Greater Melbourne (Metropolitan), VIC

Just amazing

published

It was really easy to navigate the store and what i wanted I ordered several products, which i got in very short time. The range of products are really good just looking it

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Keng

KengEsperance

  • 2 reviews

Great Service

published

We have been ordering for a number of years and have only received good prompt service. Now that the goods are sent from Australia they come even quicker. Great value, good offers and fast service.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Lizzie

LizzieSydney, NSW

  • 3 reviews

Great range of beauty products

published

I’ve been shopping at Lookfantastic since they opened and buy Medik8 skincare ( best skincare brand) and like the free gifts which are offered. I also buy some makeup but normally like to buy makeup from a shop. However they don’t stock Kevin Murphy hair care. The delivery is quick.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia

Shopping is so easy & prices extremely competitive

published

I have shopped here more than once. Prices were the best I could find and shipping is super fast. Service is fantastic! As a frequent online shopper I find this site the best in their category.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
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Audrey

Audrey

  • 4 reviews

Speedy postage and good products

published

The goods came very quickly to my place. The products are of good quality and are reliable and the prices reasonable. I will be a return customer. Thanks Look Fantastic.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia

Amazing

published

This is such an amazing place with amazing products. I feel so comfortable in my own skin. Would definitely recommend. I use the ordinary products often and they have changed my life!

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Ben

BenPerth, WA

  • 13 reviews

Positively rubbish customer service.

published
1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Do not buy from them

Do not buy from themSouth East Queensland, QLD

Discount default & Order Cancelation rejected

published

I have been purchased couple of times, but when I found when the order need to be canceled it is extremely hard.
They used to have simple button for cancelation before the products are dispatched, but they got rid of it. When I rang to customer service they pretend it is already dispatched 15min after I place the order. But still on the record is processing instead of dispatched. Now it is few hour later, but my order is still processing instead of dispatched as they says. I got the personal discount code, but it was invalid which is odd.(Happened before as well, but this time I determined to found out.)The girl said place another order and return this order in my cost!! I will never shop this website.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Kylie

KylieCentral Queensland, QLD

  • 5 reviews

SCAM illegally renewing for 6 months

published

I purchased a Beauty Box for my niece which provides samples each month for 6 months. I then were back into profile to see when last box being sent and saw they had added auto renewal. I cancelled auto renewal but deduction came out this month again, I have contacted customer service now twice and as I didn't cancel (in their words) "in the small window of two weeks" then I now have to continue for another 6 months. They are unreasonable and I did not order this.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
nkellie

nkellieGreater Melbourne (Metropolitan), VIC

shipping times on website are lies

published
1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
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Aditi S.

Aditi S.Greater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Horrible service

published

I was supposed to receive a free gift from the website with one of my purchase but I never got any. Even when I complained about it to their customer service they said they couldn't find the offer. How can they not know something advertised on their website?

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Danny

DannySydney, NSW

  • 20 reviews
  • 2 likes

Beware - very poor service

published
1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Naushin

NaushinSydney, NSW

Good online retailer

published

They have a good range of products available that are otherwise hard to find. I bought a Skinstitut product for cheap and there was free shipping. Delivery was within a few days. I am drawn to lookfantastic over other retailers because there is no minimum purchase for free shipping and the prices are generally cheaper. Satisfied and would use them for beauty purchases again in future.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
Sue

SueSydney, NSW

  • 2 reviews

Great range of products to buy.

published

Great range of products to buy. Easy to use the website to buy products, good competitive pricing and once you made a purchase it is send out quickly. I am very glad I can find Skintutute products and buy in online from Lookfantastic Australia!!

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia

Not satisfy with Lookfantastic AU.

published

The website wouldn't let me leave a honest comment, said it's too aggressive, but all I said is what happened. So I'll just say is I'm not satisfy with Lookfantastic AU.

I wouldn't know the product quality, since after 3 weeks I've placed to order, I still haven't received what I order.

I got in touch with Lookfantastic AU several times, and all they replied is tell me to keep on waiting.
I'm really confused, how can one selling the product they don't have or out of stock???

Shopped in Lookfantastic UK several times, and the situation like this never happened.

1 comment
Lookfantastic Australia
Del G.Lookfantastic Australia
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Questions & Answers

Gee

Geeasked

I would be happy to do a review when I finally receive the rest of my order that I haven’t yet got. When am I likely to receive it ?

1 answer
Lookfantastic Australia
Del G.Lookfantastic Australia

I do apologise for the delay in getting back to you.

If this issue is still on going, can you please provide me an order number?

Kind regards,
Matt

Emma

Emmaasked

Do you have Afterpay?

1 answer
Lookfantastic Australia
Raisa L.Lookfantastic Australia

Hi Emma,

Yes, Afterpay is available on lookfantastic Australia. :)
Let us know if you have any other questions and happy shopping!

Warm regards,
Raisa

Get an answer from our members and Lookfantastic Australia representatives

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