Lorna Jane Questions & Answers
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I bought Lorna Jane pants. I really like them and the size fits, but they are very long, they lie right on the floor. Maybe the store has a hemming service or do I need to contact alteration? Thank you.
Hi Marina, thank you for reaching out through Product Review. We absolutely recommend connecting with the Lorna Jane Customer Care Team via Live Chat for all customer related enquiries. It is great to hear you are happy with the style and fit of the Lorna Jane Pants! Whilst Lorna Jane does not have a hemming service, you are most welcome to have this length amended to the perfect length for you at a local seamstress. Thank you x
I have dome black leggings which are a favorite but the right leg Lorna Jane symbol 3 squares has come off slightly. What can you recommend.
Hi Ellen, thank you for reaching out through Product Review. We are sorry to hear of your concerns, and can certainly look further into this with you! We will just need to see your styles in person, so you are welcome to take your Leggings (washed) and order/receipt details into your local LJ store for the Team to look over. Otherwise, if you do not have a store nearby or need any help finding your proof of purchase, please do connect with our Customer Care Team through our Live Chat Platform on our website who can talk through other options. Thank you, xx LJ.
Hi, i have just noticed a tiny hole in my tights. Of all places on my butt, how can i repair the hole and not make it so noticeable? Its the deep purple colour
Shop elsewhere
Hi Katrina! We absolutely recommend reaching out to our Customer Care team via Live Chat through our website between 7am to 7pm AEST Monday to Friday for in the moment support. Our Customer Care team will require your proof of purchase and a clear image of the hole to talk this through with you x
Hi I’m wondering if there is a way to remove the black rubber tag off my new items? Otherwise ilm have to return my purchases (matching set). It’s not so bad on other things but it’s a stuck on the front centre of my sports bra. I hate it!
Hi Melinda, thank you for reaching out! Any logos or prints on LJ styles are not designed to be removed, but if you do have any concerns with your garments we are keen to look into this with you. Our Customer Care Team are available through the Live Chat Platform on our website between 7am-7pm Monday to Friday (AEST) to support further. Wishing you a lovely day x
is there a review on crossbody phone cord please
Hi Burke, thanks for your question! We have received 1 review on our website for our Phone Bag with recycled and adjustable strap:
https://www.lornajane.com.au/phone-bag-blk/A102246_BLK.html
Hope this help, xx LJ.
Hello, I purchased a few pairs of Lorna feel naked underwear a couple of months ago and loved them so much I ordered a few more online just before Christmas. When they arrived I noticed the material was completely different and the size (even though I purchased the same size as before) was much smaller than the ones I already have. Why is there such a big difference? The quality of the latest order is well below what I am used to from Lorna.
Hi Michelle, thank you for taking the time to post your question! We can absolutely look further into this with you to better understand your concerns. Our Customer Care Team are available for in the moment support through their Live Chat platform on our website (7am-7pm Monday to Friday AEST) and will be the best Team to assist further. Looking forward to chatting further x
The last 3-4 tights I have purchased from Lorna Jane have a small hole in them just under my bum after only a few wears.
I thought it was just me and perhaps they were catching on something but yesterday I noticed a girl at my gym wearing Lorna Jane’s with a hole in the exact same spot!
Is anyone else having this issue?
I’ve been purchasing Lorna Jane tights for over 10 years and it’s only been in the last couple of years that this has happened. I have also purchased and worn other brands of tights and they do not have any holes in them…
Hi Sarah, thank you for reaching out through Product Review. We are sorry to hear of your concerns, and can certainly look further into this with you! We will just need to see your styles in person, so you are welcome to take your Leggings (washed) and order/receipt details into your local LJ store for the Team to look over. Otherwise, if you do not have a store nearby or need any help finding your proof of purchase, please do connect with our Customer Care Team through our Live Chat Platform on our website who can talk through other options. Thank you, xx LJ.
To whom it is that is going to be replying to me under the guise of Lorna Jane as I would imagine that she would be too “busy” to actually reply to her customers (the people who have made her business so successful by purchasing her products) her self. Now I have been a long time customer of your products nearly 80% of my wardrobe is LJ products!!! I’m not kidding. But what has really gotten to me is the fact that it seems that people who want to pay with CASH (it seems you have forgotten that it is an actual LEGAL TENDER and once use to be how EVERYTHING before those stupid PLASTIC bank cards where invented was payed for) are not worthy of shopping in your store anymore, is cash not good enough for your stores anymore is it too lower class or something? Because please don’t try with your “better for the environment” excuse because Polymer banknotes are recyclable. The recycled polymer can be turned into new plastic items, like compost bins, flowerpots and power sockets. I mean bank cards are ok for your store correct? and they are made out of plastic also!!! And please every counter has hand sanitiser on it if your worried about “germs” on the money. I’m really disappointed in the better then everyone else attitude a lot of your stores and staff have seemed to adopt it use to be a fantastic real good vibe fun place to shop not anymore you have completely lost my business the no cash thing has done it for me. Let’s not forget that cash is money- money is business no money no business.
Also the quality of your clothing has gone to the crap house so typical of a business that goes so big they actually forget about how much pride was once put into designing their first product !!!
Hi Janelle, thank you for taking the time to post your review and feedback. Firstly, we would like show our appreciation and love for having you within our LJ community for so long - so great hearing your LJ styles have been supporting your Active Living for years.
Sustainability remains a huge priority here at LJ, and hope you can support us with this focus. We’re driven to ensure our community and environment are just as healthy as the people who wear our Activewear, so have created positive changes in our packaging as well as processes. We reduce emissions by shipping directly from our manufacturer to our global network of stores, our boxes are made from recycled materials and are reused across our business, we source reusable and sustainable materials such as our Recycled Nothing 2 See Here fabric, our garments are all included in compostable first wear bags, with our cardboard swing tags attached without the use of plastic. To continue our passion for reducing our consumption of natural resources we have also moved towards a receiptless and cashless business. This reduces the amount of energy, water and emissions used to produce cash and also helps reduce the pollution caused by the transportation of cash - a huge step in saving our planet if we all makes these changes. We look forward to continue evolving and improving for our future. Thanks, xx LJ.
Are Lorna Jane running vests true to size or do I need to "size up" please?
Hi Claire, thanks for reaching out! Could we just confirm you are referring to our Ultimate S/Less Puffer Vest? https://www.lornajane.com.au/ultimate-s%2Fless-puffer-vest-blk/LB0224_BLK.html
Our Puffer Vests are designed as a layering piece, so we find they are true to size without being too snug. However, if you plan on layering thicker styles underneath you may prefer a size up just to give you a little more room. Let us know if you have any other q's. Thanks, xx LJ.
Hi.Have always been happy with my Lorna Jane.but unfortunately my navy blue Lorna tights that I have had for months,have hardly worn,washed,are giving way at the knees,the material is very fine in that area.I am wearing my older ones which are fine.would the material be faulty at all?Regards,Bron.
Hi Bronwyn, thanks for your question! We would love to look further into this with you and provide some support and feedback. If you'd like to reach out to us via Facebook, Instagram or on the Live Chat Platform through our website. Hope to hear from you soon. Thanks, xx LJ.
Just wondering if anyone else has had this problem. I recently purchased the viper snake print bike shorts and after 2 wears the stitching came undone in the crotch and created a hole, I took them back to store and they replaced them for me but I’ve just taken the tags off the new ones they gave me and already noticed the stitching is coming undone, there’s no hole but there’s a loose thread and it’s very clear if I were to wear them it would create a hole. The new ones are completely unworn so there’s no reason there should be a hole
I feel your pain. I bought my tights only had them for 3 weeks when I noticed a little hole. Took them back to rouse Hill Lorna Jane.. they DIDNT WANT A bar of me. They told me to go online via chat. I was there at the store. Never buying from them again. BUYER BEWARE
Hi Leesey, we're sorry to hear of any disappointment! We definitely recommend reaching out to our Customer Care team on our website live chat service as they will absolutely look into this further for you! Thank you x
Thank you so much for your review. On the 3rd wear of my recently purchased leggings I noticed a hole on the thigh. I couldnt believe it, with the price I had paid I expected excellent quality. I was beginning to think I had done something to make the hole and unsure whether to take back to the store, but after reading all the reviews, I know it wasnt me who made the hole.
Exact same thing happened to me. Im a M, bought maternity tights, wore them for 3 weeks and the stitching came apart in thighs AND CALVES. When I went into the store I was told that it was because "my thighs clearly touch and rub together, causing friction which wore them out." When I asked her to explain how it happened to the calves too the size 6 employee politely stated "well, im a size 6 and mine are fine."
Disgusting service both instore and online.
What's with the creaky squeeky noises coming from my new bra? It's definately comfortable but I don't think I can tolerate the noise.
I will never buy Lorne Jane ever. Crap quality and rude sales people.
Probably the fake COVID spray
#lornajanecovidscam
#lornajanescam
Hi Scoot & Monica. We can assure you this does calm down after a few washes & wears as it is a high quality of elastic and fabric. Jump onto our website and chat with our Customer Care team or get in touch via our socials for any concerns x
Wondering if any other LJ purchasers have had the same experience as I've had -
orange-ish marks on several of the brightly coloured racer-back tops (nylon-elastane), particularly the fluoro green? I 've two of them, which have hardly been worn (have had a couple of others in the past, but ditched them) - these marks have occurred near the bottom of the hem, on the side seams, and across the back and chest areas - all indiscrimate. These tops were around $60-70 each - and are not at all wearable, nor can be given away. These marks are not as a result of deodorants or creams nor from other coloured clothes - I've always washed all my LJ clothes carefully (in LJ laundry bags), no bleaches, etc, and always dried inside not outside in the sun. Over past 8-odd years I have spent probably upwards of $2-3,000, however, this has put me off buying anymore. Jilly
Hi Jilly, thanks for reaching out! If you have any concerns with your Activewear, we definitely recommend getting in touch with our Customer Care team on Live Chat as they are the best point of contact for this enquiry! They are available from 7AM-6PM AEST, Monday to Friday! MNB, Team LJ xx
Hi, I had similar experience. I bought Lorna Jane fluoro top in bright green and after first wash (cold gentle wash in LG washing bag) it completely lost it’s colour and had some grey colour through it. Completely unwearable now. I went to the shop to exchange or return it and first they start to question that I bought it there cause it was from an older collection. After me showing them receipt from a week ago they said it’s not manufactured fault and they can’t help me. I contact LG customer care and they said the shop viewed the garment and told me the outcome. She said it to me 3 or 4 times with the same phrase every time I asked who else I can talk about it... after me asking o we and over again she said I can send it to an expert for my expense but most likely the out cone will be the same I had in the shop (not manufactured fault) Just want to say I was buying Lorna Jane for more then 3 years. Spend lots of money in their shops. Everyone in the gym know me as Lorna Jane fan and I always promote this brand as worth the money! But After this horrible experience with customer service I don’t feel like buying anymore Lorna Jane clothes ... or supporting this brand. Even on line gym clothes brands who way less famous then Lorna Jane has better customer support.
I just had the same crap customer service. I'm shocked that such a "good" brand can be so dismissive. The hole in my crotch area is very clear that it has been worn through. Can you believe they told me i BURNT a hole into the crotch!! Are they for real????? Iv only worn my tights for 5 months. Cheaper nastier tights have held up better
Hi there - I purchased some items during Covid and wanted to exchange in store so I could check for correct size etc. However it's more than the 14 days since purchase, but the stores were not opened during Melbourne lockdown. Can I still return them in store. I've purchased many LJ products, and over $600 worth in the last several months alone.
SQ
Hi Suzi, thank you for reaching out! No worries at all, our Returns policy was extended for our VIC fam so that you have 14 days from the date that lockdown restrictions have lifted. Please get in touch with our Customer Care team via our website Live Chat who will be able to help with any other q's on this! MNB, Team LJ xx
If I am a Size 39 (eu) in sneakers, what size shoe should I pick? Your size charts don’t have a 39.
Hi Eva, thanks so much for reaching out! It does look like you would be between a US 8 and 9 in our Shoes. We recommend getting in touch with our Styling Experts via our website Live Chat who are our absolute product queens and will let you know which size will fit best in the style you are after! The team are available to contact from 7AM-9PM AEST, 7 days a week! MNB, Team LJ xx
I bought a tank for $52.5 yesterday and still waiting for the tank to arrive. However, today I found the price of the tank is dropped to $40. I contacted the custom care online immediately and let me show their respond: 'Unfortunately, prices are constantly changing on the website. We are unable to give a price difference on the tank.' This is unacceptable respond. I am a VIP and constantly buy item from them, but now I feel terrible.
Hi Kaiming, thank you for reaching out, we appreciate your feedback. Our Customer Care team has advised you were able to take advantage of our AMAZING 25% off promotion on your overall order. As prices are constantly fluctuating and changing, items purchased outside of promotional run times are unable to be honoured in the system. Please don't hesitate to reach out to our Live Chat team, if you do have any further questions or concerns. MNB, Team LJ xx
I am very upset with Meagan from highpoint store. My daughter had a faulty leggings and bring it back the second time in store for a change over and she refused to change it. The seams and thread are coming undone from the side and she refused to change it over. I have spoken to another store manager from another store because I was very upset. The leggings was purchased on 21/09/2019 and when Chenelle return it last year she refused to change it and I told her to bring it back today because she just got back from overseas and have to go back to teaching dancing and put it on and I told her to take it off and bring it back to the store. Meagan was very unprofessional and did a smirk laugh when she look at the leggings to my daughter and told her it’s not faulty and refused to change the leggings over. As a VIP customer for myself and daughter I am disgusted with the treatment my daughter received. This is not acceptable and I would like to put in a complaint for what had transpired in the highpoint store. I would like the leggings to be changed over or a full refund because the leggings is faulty. I am very disappointed with such rude customer service. This is the customer number. 10044044/10012278.
Here’s my phone number 0467 030 334
Chenelle number 0411 300 964.
I would appreciate someone contacting us to resolve this issue ASAP by phone. Thank you
Hi Carol, Thank you for reaching out to us. We are totally here to help! Our Customer Care team are available by Live Chat on our Website from 7am-6pm Mon-Fri, and 8am-5pm Saturdays, and will be more than happy to look into this one for you and can arrange a product assessment on the tights. We will absolutely be following this up with our Team in store to provide further training. We hope to hear from you soon! MNB, Team LJ xx
Great responce
What should I do to get a refund or exchange of the leggings. I would like to return the leggings for a refund ASAP.
Unhappy customers
Chenelle Brown and Carol Brown
Hi Carol, Thanks for your reply. Please jump onto our Live Chat on our website, and they will be able to assist you from there! :)
Can someone please ring Carol on 0467030334 urgently regarding my previous complaint. Thanks
I need to know what’s the outcome to go about getting the faulty leggings change over
Hi Carol, Thank you for your reply. Please know our Customer Care team is only available on Live Chat, and are unable to call out. Your details have been passed along, and a member will reach out via email. MNB, Team LJ xx
Live chat has not done anything to rectified the situation
I need the leggings to be replace. Plz!!!!!!
I am petite. I bought a size small tights but it is too long for me and thought, like LuLu Lemon, LJ would do hemming on their tights. Took it to your shop and was told there was no such service for LJ tights. Very disappointing! Why does LJ not offer hemming service?
Hi There, Thanks so much for your question! We understand no two women are the same, which is why we offer 3/4, 7/8, Ankle Biter and Full length tights, so you can find your perfect LJ fit! However, we really do appreciate your feedback and will pass this on for you. Wishing you the best in Active Living! MNB, Team LJ xx
Hi,
I initially wrote a review, but have now deleted it.
If you could please double check to see that it has been deleted?
The only reason I ask is because, I am not able to lodge a review on the Lorna Jane Burwood website. It states I have a review elsewhere.
Ie: It doesn't allow a review on their website if I have a review elsewhere.
If you could please check & to delete it please.
I appreciate your expertise.
Many thanks,
Leanne
Hi Leanne, Thanks for reaching out! I have gone through, but cannot see any reviews on here under this profile. The request to delete may not have been processed straight away. If it still doesn't let you, maybe creating another profile might be the best way to go! MNB, Team LJ xx
What are your sneakers like in regards for training? And I'm usually a US 8.5 but you only stock whole sizes, if these are good for training would a US9 fit?
??? :)
Hi Tan, thanks for reaching out! :) Our Precision Run shoes are perfect for training. They have been designed with comfort in mind! With Reinforced Material around the toe for stability and longevity while running, and arch support for all activities from HIIT to long distance running! As each individuals feet are different to the next person, we do recommend you try them on in store if you can. This way you will be able to find your perfect size! MNB, Team LJ xx
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