Lucci Air Futura Eco 1320mm Questions & Answers

Hi Jagroop, Thanks for your enquiry.

If you contact your local store they should be able to see if they can get this from spare parts for you.

Regards, Niv - Beacon lighting Customer Service

The issue could be that the screws that are in the ceiling canopy of the fan, holding the fan to the ceiling are loose or have not be screwed into an appropriate mounting bracket in the ceiling. If this is all tightened correctly and in an appropriate mounting bracket, then it could be a balancing issue and this can be fixed by using the balancing kit supplied with the fan. if you still experience an issue, please contact Beacon lighting Warranty Department on 1800 602 243, Debbie - Beacon Lighting Customer Service

Hi Wayneo,
Thank you for your question, my recommendation would be to contact our warranty department on 1800 602 243 and make a warranty claim for this fan as it would still be under warranty and the department would then arrange for a technician to come out and have a look and they will repair/replace.

Kind Regards, Tina Beacon Lighting Customer Service

Hi Ahmed,
Thank you for your question, if the fans have just been installed, the would still be under warranty, therefore my recommendation would be to place a warranty claim in for the fan that is not working, you can find a warranty request form on the Beacon Lighting website or alternatively the warranty department is available on the following number 1800 602 243. Kind Regards- Tina Beacon Lighting Customer Service

Hi Leona, thanks for your post and I'm sorry to hear about your receiver. If the receiver unit has failed, this can be sourced though your local Beacon Lighting store. The store can provide a costing and availability. I would recommend sourcing the part because it will be more cost effective than purchasing another fan. If you have any additional queries, please contact us on 03 8561 1599 or on [email protected]. David - BL Customer Service

Hi, the issue with your fan could be that the ballast has failed and needs replacing. This is the square or round "box" in the centre of the globe. This can be purchased from any Beacon Lighting store and the SKU number is 210006, Debbie - BL Customer Service

Thank you for your question, to remove your glass, A- What you need to do is with one hand, hold the metal part above the light and with the other hand, turn the glass only in an anticlockwise direction, about a 1/4 of a turn. Sometimes due to the glass expansion (due to the heat from the globe), the glass can stick, so you just need to give the glass a tap in the anti-clockwise direction and it should turn. Regards- BL Customer Service.

Hi Lee, the issue could be to do with the receiver unit of the remote which is located in the canopy of the the fan. The only way to verify this is to get an electrician in to look at this. Depending on the fan and remote you have, it will have at least a 12 month warranty on it so if you contact our warranty department on 1800 602 243, they can come and have a look for you, Debbie - Beacon Lighting Customer Service

Glasses can be purchased through your closest Beacon Lighting store, Debbie - Beacon Lighting Customer Service

Hi Dylan, can you tell me the exact fan you have as if the light was an add on to the fan, then there maybe a part that can be purchased. If it is a fan like the Futura range of fans, then unfortunately there is no cap/cover to replace the light on these fans. if you could be ba ck to us at [email protected] with the exact fan, I will be able to advise correctly, Debbie - Beacon Lighting Customer Service

Hi Craig,
Thank you for your question, as we have a few models within this range I would need to know the actual sku number to assist, could you please provide this so we can then assist with your enquiry.
Kind Regards, BL Customer Service

Hi Shaun,
Thank you for your enquiry, all our DC fans need to be controlled completely via the remote control provided, you are not able to separate the light to a wall switch, they need to be installed as per the instruction manual that comes with each individual fan.
Kind Regards, BL- Customer Service

Hi Jill, if you have an Airfusion Quest II fan with remote, unfortunately there is no way to turn off the beeping sound when you turn the fan/light on, kind regards Debbie - Beacon Lighting Customer Service

Hi Lee, the issue could be to do with the remote receiver however the only way to verify this is to get an electrician in to look at it for you, kind regards Debbie - Beacon Lighting Customer Service

Hi Robertino, the ripple filter has nothing to do with the speed of the fan. In relation to your sisters place, you may use the same power company however the signal that the power company sends may not go to her house, it has to do mainly with the type of hot water system that is used in the house and the signa lthat is sent for off peak power usage. Is the noise you have only in the afternoon/night time or is it all the time? In relation to the speed, there appears to be something wrong with the fan. If you could PM us your contact detail along with the state you are in and the SKU number of the fan you have, I will get a representative to contact you to discuss this further, kind regards Debbie - Customer Service

Hi Tim, I cannot address your questions on this site as there are questions that need to be asked. Can you please email us your contact details and the SKU number of the fans in question as well as the state you are in to [email protected] so I can get a representative to contact you to discuss the issues further, kind regards Debbie - Beacon Lighting Customer Service

Hi David,
In relation to your above question, it does sound like it could very well be the receiver of the remote unit, these are located in the canopy usually, however you would require a licensed electrician to take a look at this for you and to repair/replace as only a licensed electrician would be able to diagnose the exact problem. Should it turn out it is the receiver unit, you will need to purchase a complete remote control kit as the receivers are not sold separately. Kind Regards, Tina -Beacon Lighting-Customer Service

Hi Eddie, the issue could be to do with the capacitor in the wall controller or in the fan itself or if you ahve a remote, it could be an issue with the remote receiver unit, kind regards Debbie - Beacon Lighting Customer Service

Hi Steve86
You will need to reset this via the remote control the installation guide can be on the corresponding fans product page on our website under the description tab of the fan www.beaconlighting.com.au this explains the process of resetting your fan.
Kind Regards,
Beacon Lighting Customer Service