Read also:
cavalier bremworth dry stain remover ziegler and brown turbo bbq review youi car insurance customer reviews drum clean fisher and paykel washsmart teac set top box problems canon ts5160 pixma home printer reviews budget direct landlord insurance review kogan 32" agora smart led tv
Martec Lifestyle E27 DLS1344
GrahamMacSouth East Queensland, QLD
- 36 reviews
Multiple failures of Martec DLS1344W with both Premier and Duo Remote Kits
I had an electrician install 5 Martec DLS1344W Lifestyle Ceiling Fans with Premier remote kits and 2 of the 5 remote transmitter units failed within days. Martec forwarded 2 new Premier remote kits and the electrician swapped out the faulty ones. I was not easy to get Martec to honor the replacement of these, but eventually they agreed.
In a second premises, an electrician installed 3 Martec DLS1344W Lifestyle Ceiling Fans, this time with Martec Duo remote kits, and was to install 3 additional fans purchased with Martec Duo remote kits, howeve...Read more
r before this occurred one Duo Remote wall unit of the original 3 failed. We tried all 3 "spare" ones which were to be used in the other fans once installed (first setting the code to match that of the installed failed Duo wall unit)- ALL 3 of the "spare" units were tried on ALL 3 of the installed fans (resetting the code to match that of the installed fan in each room) - None of the 3 worked at all. The retailer, Lighting Illusions were very helpful and told me that they had stock of 3 Duo units and would get all 3 to my closest store. I collected these one at a time, tried each of the 3, and NONE of the 3 worked on any of the fans. On contacting Martec, they advised me that the Duo remotes were no longer produced and therefore refused to honor any warranty on these - basically telling me that since they could not supply the Duo units any more, they could not or WOULD NOT do anything at all, so I was on my own. I took the case off the failed unit (since these are only battery operated) and was horrified to find that it had a manufacture date indicating it was 5 years old at purchase. I then checked the other units and manufacture dates were just as old, or older. In this process I could also identify that the manufacture and assembly quality was extremely poor, where soldering displayed poor workmanship (crystallized joints), the solder flux had not been cleaned off (as should have been done), the battery supplied was tested (found to be below voltage so part discharged at purchase - I purchased and tried new batteries), the battery did not fit properly and the push buttons stuck as often as not. The original working units are more trouble than they are worth because of the manufacturing defects mentioned. I actually have to push on the battery to get the buttons to respond as a result of the poor fitment of the battery in the battery holder. Absolutely the first time I have ever known of electronic devices "aging to failure on the shelf" as the built-in obsolescence feature!8 comments
No excuse for the failure of an electronic device at all. I worked with scientific instruments for over 40 years at a University and these are the first electronic devices I have seen go "rotten" sitt... Read more
ing on the shelf for a few years - 4 out of 4 failures. The only reason for these failures is that this Martec product was always extremely poor quality, with some of the worst soldering and (lack of) quality control I have ever seen. When Martec absolutely refused to honour the warranty as clearly stated on the box, I opened them to have a look and was totally disgusted to find that such a poor quality product had ever been marketed at all - these should have been scrapped prior to ever hitting the market instead of foisted onto unspecting customers who may have previously and certainly incorrectly thought that Martec was a reputable company!I would like someone at Martec to provide me with answers to the 2 questions below -
1. Why do you think that 4 out of 4 mpduo wall remotes failed immediately out of the packaging after being in stock... Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
GrahamMacasked
I would like someone at Martec to provide me with answers to the 2 questions below -
1. Why do you think that 4 out of 4 mpduo wall remotes failed immediately out of the packaging after being in stock for a few years?
2. As the supplier of this faulty product, do you think it is acceptable that as a customer, I have 4 installed Martec fans purchased with mpduo remote kits ( 1 wall mounted / 1 portable) that will never work as advertised by Martec, since 1 of the 2 remotes in all 4 mpduo remote kits was faulty?
1 answer
Martec remotes are complete rubbish, and that's no joke as you know. Read all the other reviews. I installed 3 Lifestyle mini fans many years ago, and I went through 4 failed remotes. 3 remotes were replaced under warranty, but they would not honour the 4th (remember I only had 3 fans, so the remote for 1 fan died twice), so I had to buy another one which was expensive as you have to buy the kit which includes the controller that's installed in the fan head which I didn't need. The manufactured date on all the remotes was years old, it's old crappy electronics. At least for the past 5 years they have been stable and not completely failed, but their build quality is down right terrible. I have the Premium LCD remote, which I only purchased because of the timer function.
I should add approx 3 months ago the light in one fan has now died (not globe), and given the age and likely expense, no point getting a replacement part for it even if it existed. I will buy a new fan, not Martec, and completely replace it.
Other Ceiling Fans
Fanco Eco Silent DC
4.5(55)Fanco Urban 2
4.8(38)Fanco Eco Breeze
4.8(32)Fanco Infinity-I
4.6(24)Fanco Wynd
4.6(22)Fanco Origin
5.0(15)Other Ceiling Fans
Fanco Eco Silent DC
4.5(55)Fanco Urban 2
4.8(38)Fanco Eco Breeze
4.8(32)Fanco Infinity-I
4.6(24)Fanco Wynd
4.6(22)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.Nov 01, 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.Nov 12, 2022
Listing monitored by Martec representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Martec Pty LtdMartec
Hi,
The mpduo was deleted from our range back in summer season 2014/15. It seems wherever they were purchased had them in stock for a fair while.