I am a property manager that requires reliable and prompt tradespersons to work with. Melbourne Heating and Airconditioning are my go to for this trade. All work is done great.

Customer service was exceptional from the first point of call, to having the changeover completed. The office staff were very efficient, in particular Renee! The technician Brendan who completed the original call out & installation of my new system practiced safe hygiene methods which in the current climate is greatly appreciated! He was professional & kept me in the loop at all times. Thanks to the team at Melbair!

Receptionist was friendly and efficient. Technician was helpful and got his job done promptly. He also demonstrated excellent hygiene practices, which was so important to me at this crazy time.

I would not recommend using them to anyone. I used them, technician didn't know what he was doing, fixed nothing and charged a fortune. Followed up with the head office about disatisfaction, never called back

I am just reading all the bad review about this company. I have someone at the moment on my roof servicing my evaporative and am really worried. Used this company some years ago and was dissatisfied but thought I would give them another try. Really worried now

Got charged $239 for the callout; couldn’t be fixed on the day. Assured by the technician that the next day would be just parts and labour ($630) but another $239 callout fee has been “authorised” (not by me!) and appears on my credit card. Emailed the company but a week later and a follow up, no reply. Technician was really nice and professional. Not so much the GM, Alex Gerdam.

Had problem with heater cutting out, they sent a technician out. Did not fix problem. They said they would come again, did not show, fixed myself. Just Pressed the reset button.

Hi All .. My ducted heating was broken and raised a case with them (JobNo: 9331574). The service person came in had a quick assessment with an outcome of, Fan is gone. Gave me a quote to replace the part and another quote to replace the whole machine. I chose the option to replace the part and he came the next day with the part and its all working very well. Thanks mate for your help and saving a lot of $ by replacing the machine.

Our landlord agent organised an appointment. This appointment was organised 3 weeks ago for a repair to the AC unit, it was supposed to be between 10 am and 2 pm today. We confirmed this morning, they never came, no call, no communication, nothing. If it was the way around I bet they would have changed.

This company should be shutdown, technicians are unqualified & do not hold the relevant qualifications to carry out repairs along with handle gas.

The company uses subcontractors which cannot provide relevant necessary Australian qualifications. In necessary modifications were made to our ducted gas system, so much so other technicians wouldn’t touch it. Needed up replacing the whole system off the advice of a reputable technician.

Alex Gerdan who is the GM did nothing to assist us & couldn’t not provide relevant certification of works. Reported company to relevant councils to be investigated.

Watch these guys. I had my real estate agent have these guys out to look at a broken AC in my rental property. Quote came back at $900 to repair. Whilst they since broken the quote down into parts and labor after pushing them to request this, they have refused to provide manufacturers part numbers on the replacement parts which to my mind means they are putting an opportunistic margin to the replement parts.

Paid $250 in cash basically for nothing. They promise to give you another quotation for replacing a new evp cooling system but never reply your email or phone after first visit. Now I have to find someone else to fix the problem.

Quoted $180 just as a call out fee. That includes nothing, all repairs extra. Outrageous.

Paid service fee of $240 to check out the problem with evap cooling system fan and quoted over $1,000 if agreed to go ahead with replacing multiple parts. Later, I got a quote from another technician, it only cost $120 to come out fit the fan back on within 30 mins. NO PART replacement was required. It is a joke and reap off.

After receiving their special offer of $199 to service my evap AC and calling them to clarify that this would include the labour component to repace the pads which I knew was required, I was assured was included, I agreed and they sent out a sub contractor who did not perform the service but only assessed the need for repacement pads and a sensor. They then called me a quoted $1290 including labour denying this was agreed when I spoke to them. They refused to tell me the split between parts and labour so I cancelled the job and have gone else. Very disappointing and unproffessional.

Should had been a warning sign when they advised the had bookings available the next day.
Promised a service a clean and filter change all for $239. Technician came out ( God knows if he actually was a technician) opened the unit turned around pretended to look for the vent and walked straight out. Kid you not! Contacted customer care to receive no response..... Joke of a company. Big scam

Asked them to come fix my ducted heater the guy rocked up had a 3minute look said the switchboard needed replacing but couldn’t quote me on the spot. Left without doing anything - charged $239! Quote came in something like $700 - got a second guy to come out $60 and fixed it.

AVOID AT ALL COSTS!!!!

After explaining on the phone that my remote control had broken to my Fujitsu unit l arranged a call out expecting the remote to be fixed. The technician came out and agreed the remote was broken but he could not fix it. Charge...$220. then l received a quote to replace the remote control unit...$360. I rang Fujitsu and asked them the price to replace the exact remote...$77 no postage fee.
Basically asking for a total of $580 to replace a remote control.
Massive rip off!

Should have cancelled when I read the reviews but i didn't. Shame on me. Got tech out told me it was the board, replaced that at a $750.00 cost didn't fix the problem. Still have no gas ducted heating. We spoke to another company and they advised that we need a new system and to stop wasting our money. Would NOT recommend this company to anyone.

Service person came out to repair my Vulcan heat bank as it was turning off intermittently. Was charged 230 dollars and now it doesn't ignite at all. When I rang to talk to company they were rude and dismissed my complaint that the heater no longer worked.