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Eric
- 3 reviews
- 3 likes
- Verified customer
Sorry I dealt with company.
Service person came out to repair my Vulcan heat bank as it was turning off intermittently. Was charged 230 dollars and now it doesn't ignite at all. When I rang to talk to company they were rude and dismissed my complaint that the heater no longer worked.
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AnjinGlen Waverley
Unscrupolous company
Should have search reviews on this company. Foolish enough to give out my credit card details. Came out to fix the air con. Look at it and said it was the compressor issue. No quote. Left and I have done my $239.
Stay away from this rip off company.
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Rip off merchant- 0 stars
Rescheduled twice. Finally came, said he couldn't access the unit and charged $219 to walk out and refuse to do anything.
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Excellent service
I lodged a callout with Danicon as the Ducted heating system was not working on the weekend. They were very professional and pleasant to deal with. They phoned 30 minutes ahead of attending today and the Technician was efficient and pleasant and sorted out the problem in no time. I would highly recommend this organisation. Thanks for Excellent service
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Bet BetMelbourne
Do not deal with this company
Had the misfortune of having this company come out and give me quote for heater & air conditioner would you believe they told me same thing wrong with both units a gas ignitor on Air con bit sus wouldn’t you think? Some how while doing quote connection box changed over to one not compatible with unit but they didn’t do it left laying not connected as not enough terminals
Had another technician come out turns out motor faulty no mention of this by Melb Heating & air Con ran their company don’ t want to know about
They need to be held accountable for the people they send to your homes
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rodMelbourne
Very poor & rude service
Had a noisy fan in our air-conditioning unit & booked a tech to come out & look at our unit. Tech arrived and serviced the unit, he advised us that there was a birds nest in the unit and had changed the wafers & the noise was the fan out of balance and it was best to install a new unit. I asked the Tech if it was ok to use the unit & he advised it would be fine to use just a bit noisy. I went away for three days (it had been 3 days of 40 degree days) on our return we turned on the unit & realised water was pouring out of the light fittings aft...Read more
er 30 mins from our upstairs roof, we quickly turned off the unit & called our insurer as the complete plaster roof had been compromised. Call Melbourne Heating And Air-conditioning Repairs to come and have another look at the unit, the tech got up on the roof & said there was damage to the tilled roof and it was ran water leaking into the roof & there was nothing wrong with the unit, I disputed this with the tech as there had been very little rain all week & very hot temperature's & the roof had not been leaking prior to him climbing on or roof, the tech would not accept any responsibility for any of the damage & turned on the air-conditioner & left. Approximately 30 mins after the Tech left water started to pour from the roof again, called back this company & they advised it wasn't there problem & were very rude on the phone. Please do not use this company.Similar opinion? Write a review on ieatwords.com.au!
TechpMelbourne
- Verified customer
Warranty visit each year and still charges fee
We have to request a tech visit each year and have to pay call out fee. Each year. This is 5 year warranty unit. Should have replaced. Each time they come and say it was some switch issue. Clearly, cannot have same problem each year. Either installation or unit is faulty. Need clear answers.
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WWKAU
- Verified customer
Danicon aka Melbourne Airconditioning - poor service
Very expensive ($239 for call out, $99 cancellation fee, whole amount charged the day before the visit!)
No follow through - have emailed and called - have been charged but aircon not fixed, need a new part - but no idea what part, how much, when or what additional costs. Feel so very foolish for not checking into this before booking.
Always check reviews first!
Still hot and no airconditioning but $239 poorer.
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Worst Company I've Ever Dealt With
Do not use this company, do not use this company.
Called this company to look at our Evap Cooling as it was blowing warm air. $250.00 to park in your drive before they did anything. Told us we would need a new Pump and it would take a few days to order. Quoted my wife $239 for pump plus labour and confirmed that was total price (cute choice of words). Came back and fitted pump and unit worked for 2 hours then died. Called them back and the technician just pushed a few buttons and left before saying it may be the control unit. Unit still blowi...Read more
2 comments
Dec 2018 update. The $750 after market pump totally failed after a year and damaged other components.
The new contractor installed a new system within 48 hours and gave me a price approx double what Melbair had quoted for a new circuit board.
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DisappointedMelbourne
Terrible
I have the worse experience with this company who was engaged through my real estate agent. It was a great disappointment as my real estate agent did nothing to protect my interest...what a let down!
My real estate agent has engaged this company to come and repair my Stadt ducted heating unit which stop working due to an overnight power trip. They simply checked the fault code on the circuit board (error 3, gas valve fault) and then quoted to replace the gas valve and the circuit board for approx $900 or a whole new unit replacement of app...Read more
rox $2.4K. Thankfully I called another company to get a second opinion. The technician that attended was a former Stadt employee. He tested the whole unit including the circuit board and gas valve which indicate that there was nothing wrong with either. The technician advised that an over temp switch had tripped causing an error 3 on the board as it is in line with the gas valve and that error 3 means gas valve not detected, not faulty, and simply needed to be reset which is a push of a button. The technician also said that after speaking with my tenant, who advised that the heater stopped working after they had a power failure, that this is only due to the fan stopping prematurely (due to the power failure). Melb heating and air conditioning quoted me such an exorbitant price to replace parts that has nothing to do with the fault. They even tried to explain that their quote was a "complete solution" ... yes sure it is. They do not have any clue what they were doing so quoted that the best is to replace the whole unit. They came and did nothing but gave me a service call fee of $200 for a diagnose which is totally wrong and still insisted they were right. No apologies whatsoever but a bill which is more expensive than my other technician who went to fix it immediately and within less than 24 hours of my calling. After months, my heater is still working fine. Disappointed as I am with the services provided through the recommendation of my real estate agent. What a let down!Similar opinion? Write a review on ieatwords.com.au!
Jacquelyn TMelbourne
- 2 reviews
Terrible
They came and told me everything need changing fan bracket motor cost $1600 plus $210 call out fee they did the work then said I had a gas leak which I was told on the call out that was ok so for another $700 I found them unreliable 5 hours late asked for itemized account which they will not supply keep well away from this company
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Two visits and $760 without fixing the problem.
After paying $760 over 2 visits without fixing my central heating, I gave up on Melbourne Heating/Danicon and had the problem fixed for $400 by someone who knew what they were doing.
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Shocking!
Booked a time slot for evaporative cooling service. They were quick to take my credit card details as a security. I took a day off work. They did not turn up and did not call. Great service, NOT! Stay away!
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StylMelbourne
- 2 reviews
- 1 like
Horrible service
We selected Danicon, Melbourne heating and repairs service because they appeared first on the google search. They came out and promised a free service ince heater is up and running, then lied about what was wrong and then when we caught them out because we had someone else come out and review they wouldnt provide us with the free service as someone else had gixed the heater. So unfair spent over $600 for something that would have been $200 with Brauemer. Once addressed with Danicon they ignored it. Don't be fooled.
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Polar
- 2 reviews
- 1 like
Paid for a ducted heater service, got nothing but a $250 bill
This company are disgusting and should not be allowed to operate. I paid to have my heater serviced and have an issue looked into that I was having with it. They sent someone over alone who seemed to be the apprentice as he seemed to have no idea what he was doing, as immediately after looking at it he had to ring his boss to ask him what to do with it. Within 5 minutes he had left and done nothing to it other than trying to fire it up once. A few hours later I got a call saying they could replace the whole circuit board for $900 or the whole u...Read more
nit for $3000, as otherwise they couldn't fix the problem. No service of any kind done, but still charged me $250 for the call out. A few days later I got referred to a regular plumber who came over and fixed everything. The broken part had nothing to do with the circuit board, and even though the plumber said it was the expensive part it still only cost me $180 plus, $120 dollars for the cost of his labour. So this plumber was able to identify and fix this problem within 10 minutes, for only $300 dollars, while these so called experts at couldn't accurately identify the problem and wanted to charge me over a grand for something that wouldn't have fixed the problem. Do not book anything with this company, they will take your credit card details and charge you an exorbitant amount for something they will not provide.1 comment
daniconMelbourne Heating And Airconditioning Repairs
Hi 'Polar', thanks for taking the time to leave a review.
It's always disappointing to see negative reviews.
... Read more
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JoshuaMelbourne
Terrible
Comes to our house open the front of the heater checked the carbon monoxide. Did nothing, was only here for a max of 20 minutes and we get charged $239
1 comment
daniconMelbourne Heating And Airconditioning Repairs
Hi Joshua, Thanks for taking the time to leave a review.
We are very surprised to hear that our technician solely walked in and conducted a carbon monoxide test.
... Read more
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- Verified customer
TERMOSTAT
Ive got them to have a look at my heating system..Through the phone they said they will charge $239 service fee( no further charges) and I will need to pay for the part/ parts.I I though it is fair.
I had paid $239 for the service and $410 for the part/termostat which /it has turned out/normally costs $146....they ve charged me nearly $300 dollars more for it!!! It is unethical!!!
When I had talked to their mananger [Name Removed] she was rude !! I had paid nearly $800 for a 2x 15 min work and for a termostat which would normally cost $146.
Untrustable company!!!
1 comment
daniconMelbourne Heating And Airconditioning Repairs
Hi Anita, thank you for taking the time to review. It's always disappointing to see negative reviews.
I have taken a look into your account and can confirm the following; A booking was made for a fla... Read more
t rate call out fee which you agreed to, we then also sent a copy of our T & C's in a confirmation email, all before we attended the site. We also advised parts or repairs are at an extra cost. We have a copy of the call recording if you wish to listen to it and discuss.Similar opinion? Write a review on ieatwords.com.au!
Ted BAU
Bad
They charged us $ 649 to replace a thermastat on our Heating system and spent a total of 10 mins replacing it for
$ 649 . I check the retail value of this Thermostat and its available online retail for $ 139 .
What a joke these people are . unethical business people .
1 comment
daniconMelbourne Heating And Airconditioning Repairs
Hi Ted,
We are sorry to hear you are unsatisfied.
... Read more
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Andrew ISomers
- 3 reviews
- 4 likes
These people should be taken to consumer affairs
We booked these people to repair our duct work which was damaged due to rodents. The service was booked for a Friday. They turned up Monday. We showed the repair person the problem and he stated "I'm not getting under there" so I will service your machine - you are paying for it anyway (they had our credit card number (don't give it)). He left, the system didn't work, we rang him to return. he refused and over the phone advised us to take off the cap of the heater, pull our some wires and reattach them as he had forgotten.
We called another re...Read more
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Bad
They charged me over $1000 to fix an a/c unit. They identified the problem but didn't have the part. They then sent me a quote for $1200 to return and fix it. I contacted another company and had the job done for $600.
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REKAB
I should add that we got a different company who simply refitted the pump properly. They didn’t charge us as it only took 10 minutes.