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JoeMetropolitan Adelaide, SA
- Adelaide
- Verified customer
Toilet replacement
794048 - Chris was very helpful and informative when attending. Call centre were helpful and had him on-site within 60min.
Job needed more than he had on hand so he quickly organised another who had everything to attend and replace my damaged toilet.
1 comment
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- Adelaide
- Verified customer
Total rip-off
Called metropolitan Adelaide for a leak in the garden tap being a Sunday thought that ‘no out of hours fees’ would be a good thing. I wouldn’t have bothered if I had know they and jim’s were one in the same as I know Jim’s is a rip-off. After paying the $141 to get someone through the gate I realised why they don’t need to charge those extras. Quote was another $450 - to cut a pipe and fit one tap! Also tried to up sell a water pressure reducer suggesting that was why the 50 year old pipe had sprung a leak! Showed the plumber the gate after mak...Read more
ing known our surprise at such an extortionate amount. Their only plus is speed to get your money! Then called hi-pages and got it fixed for $125 - $16 less than I paid for the call out in the first place. Anyone who uses metropolitan has more money than sense. I was called by metropolitan to change my review. They tried to convince me that my review was for the technician not metropolitan. I expressed my condolences for the technician as metropolitan are doing them a disservice with the costing system. I have not changed my review as all positive comments for technicians all read ‘here at metropolitan’ so I still stand that this is a review of metropolitan plumbing in general. The technician did not set the price, metropolitan did.
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- Adelaide
- Verified customer
Daniel attended block dishwasher 794033
Dishwasher wasn’t draining.
Daniel came out same day of booking service. He fixed quickly & provided great customer service & advice about issue. Definitely recommend. Thanks heaps & will use again in future.
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ChrisMetropolitan Adelaide, SA
- Adelaide
- Verified customer
Change of outside tap
Was very prompt with his arrival. Very approachable. Great and trustworthy at his job. Very happy to recommend Caleb to anyone who needs a plumber. His job number was 793026.
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kirsty a.Metropolitan Adelaide, SA
- Adelaide
- Verified customer
Fast and efficient
Thank you Joe for coming out so quickly to replace May dripping showers head, it might seem a small task to you, however I am very grateful that this is fixed!
JN#792647
1 comment
Customer Service M.Metropolitan Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Metropolitan Plumbing, we believe in providing exceptional service and advice from beginning to end at every... Read more
job we attend to ensure our Customers’ needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Metropolitan Plumbing 792647Similar opinion? Write a review on ieatwords.com.au!
Alistair L.
- 2 reviews
- Adelaide
- Verified customer
Hot water replaced within 2 hours
Joe came out to look at my leaking hot water system at 6pm on a Saturday.
by 8pm i had a brand new service in place and the hot water was back on.
The job was extremely neat and i can’t thank him enough.
JN#792447
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards, Metropolitan Plumbing 792447Similar opinion? Write a review on ieatwords.com.au!
- Adelaide
- Verified customer
Gas service replaced
Metropolitan came out on Friday evening for a gas emergency.
Unfortunately my pipes were so old and beyond saving, but Joe (the hero) had my entire gas service replaced within 6 hours.
The work effort was amazing and the finished product could not be faulted.
Thank you so much Joe.
JN#792338
2 comments
Customer Service M.Metropolitan Plumbing
Our technicians' knowledge and expertise enable us to be a leader in our field and we pride ourselves on the high quality work our technicians deliver to our Customers. Thank you for your great review. Kind Regards, Metropolitan Plumbing 792338
Don't recognise anything. Am I supposed to? Timing is also off.
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MichaelMetropolitan Adelaide, SA
- 2 reviews
- Adelaide
- Verified customer
Fast response and great job
They were on site within 35 minutes to fix a leaking water pipe and to replace bathroom taps. Chris explained everything and did a great job. Clean up was good and the work was done for the quoted price.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises ... Read more
and you know exactly how much the job is going to cost you. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
LeighMetropolitan Adelaide, SA
- 2 reviews
- Adelaide
- Verified customer
burst pipe
booked online and had a quick response. Chris was friendly and came around quickly to assess and fix the problem, including all parts. Very happy with the speedy service and quality.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises ... Read more
and you know exactly how much the job is going to cost you. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
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- Adelaide
- Verified customer
Customer Service
Very efficient booking staff Chris provided excellent communication detailing work required I always use Metropolitan because of prompt same day service my new toilet was arranged by Chris for install today
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic experience. Providing a fast, professional and informative service is the number one reason our Customers choose Metropolitan Plumbing. Our technicians are proacti... Read more
ve in providing long term solutions so you can avoid these problems in the future. Kind Regards, Metropolitan Plumbing. 791963Similar opinion? Write a review on ieatwords.com.au!
- Adelaide
- Verified customer
Installation of taps
Very happy with Chris and Bart’s work. Very efficient and well mannered. They turn up on time and are very friendly and professional. Would definitely recommended. Thank you very much again.
1 comment
Customer Service M.Metropolitan Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Metropolitan Plumbing, we believe in providing exceptional service and advice from beginning to end at every... Read more
job we attend to ensure our Customers’ needs are met. A large proportion of our work comes from Customers who have returned due to great service or referred Customers. Kind Regards, Metropolitan Plumbing 791388Similar opinion? Write a review on ieatwords.com.au!
- Adelaide
- Verified customer
Outrageously expensive
Logged a call online which stated someone would call in 3 minutes. Asked in comments to be contacted next morning. Received no call that night or next morning. Called and was advised that they never received the online request! Anyway needed a call on a faulty air con unit and was charged $150 over the phone for call out fee. Technicians attended and requested instruction manuals once we advised error code that was appearing. We discussed the fact that the unit had not been serviced since installation and this was probably causing the fault. Th...Read more
ey advised a service package would cost $900. As we were unfamiliar with servicing prices and had already paid a call out fee we agreed. We were also told the service would probably take 90 minutes as it hadn’t been done for 3 years. Technician was on site for 50 minutes. Since then we have had another similar unit serviced for a cost of $315 with another company and tech was onsite for 90 minutes. Metropolitan plumbing technician also left marks on our freshly painted walls when accessing the ceiling via the manhole. Certainly won’t be using again.2 comments
Customer Service M.Metropolitan Plumbing
To professionally and totally service the type of air-conditioning unit you have, including any parts and labour is the correct amount that we quoted you before commencing any work. There is differe... Read more
nt pricing to do smaller or larger units, ducted or split systems and this may be where your variance in pricing has come from. Kind Regards. Metropolitan GroupThank you for your response but I didn’t imply that you quoted an incorrect amount. I’m just pointing out that your pricing is outrageously expensive in comparison to other companies. Our other proper... Read more
ty is of the same size, the system is fully ducted and yet the cost for a professional and total service was a third of the cost. Just letting people know to shop around first!Similar opinion? Write a review on ieatwords.com.au!
matthew.john.hoyMetropolitan Adelaide, SA
- Adelaide
- Verified customer
Fantastic service
Super easy to book and organise and tradies were on time. Lindon was especially helpful and went above and beyond in the plumbing work that he did for us. H
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your great review. Our technicians' knowledge and expertise enable us to be a leader in our field and we pride ourselves on the high quality work our technicians deliver to our Customers... Read more
at each job we attend. Kind Regards, Metropolitan Plumbing 789263Similar opinion? Write a review on ieatwords.com.au!
Yi C.Metropolitan Adelaide, SA
- Adelaide
- Verified customer
Not all hero’s wear capes
Joe was great in retrieving my stud earrings from the kitchen sink today. He called to let me know when he is coming, then came on time. Then he very quickly got the earring out from the trap and fished the earring out for me. I was very relieved. Thanks Joe for saving the earring and my weekend.
JN#788282
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Metropolitan Plumbing 788282Similar opinion? Write a review on ieatwords.com.au!
MICK ODEEAdelaide
- 5 reviews
- 1 like
- Adelaide
- Verified customer
prompt service
Called them one day to fix the leaking tap of the back of my rental property and it was fixed promptly. Took off the old rusty tap and put on a new one
3 comments
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Metropolitan PlumbingIt wasn't positive initially, you bribed me into deleting my real review, so I could receive a partial refund from you for being overcharged.
You initially charged me over $600 to replace an outside tap. Once I complained and put in a negative review, you told me to delete my comment and you would refund a partial payment.
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- Adelaide
- Verified customer
Airconditioning issue, incorrect diagnosis & price gouging
Prompt with call out, fixed price even for weekend however that’s where the positives end, advised of incorrect fault with air conditioner & told had to be replaced, given ridiculously expensive quote of $4490 for this - 2.5kw unit. Engaged alternative company who advised of different problem & air conditioner repaired for $375, now working perfectly. I have just read a similar review from someone else - I too would have liked to give negative stars. Legitimate question - are the technicians even qualified?
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Paul DMetropolitan Adelaide, SA
- Adelaide
- Verified customer
Be warned!! Their service technicians are not honest!!!
It's a pity I can't give this company negative stars. My 85 year old father called them to have a look at his air conditioner as it was blowing warm air. He was told that the compressor had failed and the unit had lost its gas. He was then quoted $8000 for a split system (7 times more expensive than the average) and $20,000 for a new ducted unit (2 times more expensive than average system). I dropped past to see the quote and had a look at the control panel. I simply put it on cool mode and the unit started cooling the house. Strangely enough, it's working beautifully on a 42 degree day. I would never recommend Metropolitan Plumbing for any services. You lied to an elderly couple. Disgraceful
1 comment
Customer Service M.Metropolitan Plumbing
We are sorry if you feel we have misdiagnosed your unit. Please feel free to contact our office so we can get more information regarding this job as symptoms of an air-conditioner blowing warm air is ... Read more
normally something relating to the air compressor or the control panel that has failed. With more information on this job, we can then hopefully find a resolution moving forward. Kind Regards, Metropolitan Plumbing.Similar opinion? Write a review on ieatwords.com.au!
- Adelaide
- Verified customer
Pleased with the result.
Last week we discovered we had a gas leak in our house, we called Metropolitan Plumbing and they came to investigate. After spending an hour here and being unable to locate the leak, the technician told us he could keep exploring (at additional cost), or just replace the pipes. We chose the latter option at a cost of $6,000. The work was done quickly and effectively. The technicians were very knowledgeable, and they had new pipes fitted within hours. It is an expensive problem to have fixed, but having it done at short notice meant we were only without gas to cook and shower for about 24 hours. They are quick to follow up and make sure that everything has gone well. We will keep them in mind if we need any future work done.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Informative advice and upfront pricing assists our Customers in making the best decision for their circumstances. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
VerityMetropolitan Adelaide, SA
- Adelaide
- Verified customer
Fast turn around by Daniel 773784
Here was for the evaporative cooler, was really polite honest and fast paced. Really happy with how he conducted professionalism and coutesy with a fast response rate to fix the problem.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Metropolitan Plumbing 773784Similar opinion? Write a review on ieatwords.com.au!
RebeccaMetropolitan Adelaide, SA
- Adelaide
- Verified customer
Fixed my leaking toilet
Thank you guys so much.
Worked with me to fit in my schedule.
Very knowledgeable and efficient.
Cleaned up with themselves
and the finished product looks great.
Reliable local honest service.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
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Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a trademark of ours at Metropolitan Plumbing. All our vans are fully stocked with the most common parts to en... Read more
sure we are able to resolve your issues quickly and efficiently. Kind Regards, Metropolitan Plumbing 794048