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25 questions from our users

Cass H.

Cass H.asked

L4 Glass Grande MR-L710EG (3 Stars)

Hi could you please tell me why the left hand side crisper is freezing everything?



1 answer
Yang
Yang

This is not what I am saying. My fridge has component broken and Mitsubish can't fix and so far refuse to adddress

Debbie.Z

Debbie.Zasked

L4 Glass Grande MR-L710EG (3 Stars)

Left hand door rotating partition opens to the front and we have to manually close it to close the door. Fridge is three years old and we have had this trouble for a while.

1 answer
Lochlan M.
Lochlan M.

I

Bev B65

Bev B65asked

L4 Glass Grande MR-L710EG (3 Stars)

Why does my fridge beep twice everytime the doors are shut?



2 answers
Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Bev, normally if the door of the fridge is open for more than 1 min the Alarm will beep twice.
But if the fridge beep twice after you have the door is shut, its better you contact your local Mitsubishi Service agent to have the fridge inspected.

Thanks & Regards
Technical support

Bev B65
Bev B65

Thank you

Yap

Yapasked

L4 Glass Grande MR-L710EG (3 Stars)

Why is there condensation inside my fridge?



1 answer
Mitsubishi Electric
Support C.Mitsubishi Electric

There are a couple of possible scenarios:

Q: Are the doors being opened frequently, or is a door ajar?
A: When moisture in the air cools, it forms frost or condensation.

Q: Is there high humidity in the house? Has it been raining?
A: Condensation may form temporarily. Wipe off with a dry cloth. It is also easy for frost to form in the freezer compartment. Minimise the time that the doors are open.

Yasir

Yasirasked

L4 Glass Grande MR-L710EG (3 Stars)

Hi There,

We got new L4 Grande and its not even 2 years old and Fridge stop working. Freezer is working fine but no coolness in the top section. Wondering if there are any details available to check why Fridge would not work? Is it due to thermostat stuffed? Please advise how to troubleshoot?

Thanks

1 answer
Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Yasir,

Sorry to hear you had a problem with your L4 Grande. We have just sent you a few questions via private message as we would like to follow up with you to ensure this has been resolved for you.

Best Regards,
Mitsubishi Electric Australia Support

Kartik S

Kartik Sasked

L4 Glass Grande MR-L710EG (3 Stars)

I have recently purchased MR-L710EG L4 Grande French Door. Yesterday I noticed that freezer compartment has started frosting and I can see frost on the left hand side drawers and boxes. This is not acceptable as the fridge is advertised as frost free. Temperature of freezer compartment is set as standard -18 degree Celsius. Is there any explanation to this problem?

1 answer
Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Kartik, Can you please provide a photo of the frosting issue if possible? Our email is [email protected]
One of our friendly technical team will call you to discuss.
Without seeing the issue it is a little hard to comment as to what the cause could be.
Kind regards,
Mitsubishi Electric Technical Support

Besal

Besalasked

L4 Glass Grande MR-L710EG (3 Stars)

I gave the 710L grande from mitsubishi and am having a problem with the right side door making a loud clunk sound from the hinges when opening. Feels like it is coming from the bottom hinge. I have checked the level of the doors and all ok. Any ideas?
Thank you

5 answers
Brian
Brian

Hi, sorry to hear that you have this problem with your fridge, it sounds like it may have a damaged hinge, I think you should contact the company that you purchased the fridge from and get them to follow up with getting the problem sorted out. Is this a brand new fridge?
I've not had any problems at all with our fridge, it's been fantastic.
Let me know how you go, if you don't mind. Good luck.
Cheers
Brian.

Chris S
Chris S

I agree with Brian. Best way is to contact them because it should be under warranty in any case.
Our fridge is also fantastic too. I had to remove all doors to get it into the house when we purchase it, but that was not a big job.

Besal
Besal

Thanks Brian and Chris
I have had my fridge for about 12 months now and I really love it. The door started to make the noise about 2 months ago and I have been messing around making sure it is balanced. Never had anything too heavy in the foor shelves. I purchased from HN.

Wicko

Wickoasked

L4 Glass Grande MR-L710EG (3 Stars)

Can you get shelves for the freezer section instead of the big drawer???

No answers
786assad

786assadasked

L4 Glass Grande MR-L710EG (3 Stars)

Hi Everyone
I read some good comments about Mitsubishi 710ltr Model MR 710G or EG -ST A. I wonder if this/these are also made in China or Japan. Anyone knows which model is made in Japan.
Regards Assad

1 answer
Mitsubishi Electric
Support C.Mitsubishi Electric

Hi,

The MR-L710EG models are made in our Mitsubishi Electric factory in Thailand.

Hope this answers your question.

Kind regards,
Mitsubishi Electric Support

Asehgal

Asehgalasked

L4 Glass Grande MR-L710EG (3 Stars)

I am keen on thev710 litres model but not clear as to what (if any) difference is there between the 3 Models listed on Mitsubishi site:
MR-L710EG-ST-A
MR-L710EG-DB-A
MR-L710EG-PWH-A

2 answers
Pablo
Pablo

HI,

I'm afraid thats beyond my expertise, but my guess it probably differentiates the fridges according to the type of computing controller they use to regulate temperature.

Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Asehagl,

Thanks for you query.

The only difference between those models listed are the colours: Stainless Steel, Diamond Black and Pearl White.

Hope this helps!

survey53

survey53asked

L4 Glass Grande MR-L710EG (3 Stars)

Hi, this question was asked but was not answered so i am reposting. sorry :)
1) with the 710 model, it specifies that the depth is 820mm. Can someone tell me what is the dimension of the fridge door itself so that i can estimate if it will hit my bench when it is opened ?

2) what is the minimum depth space i need between my bench and fridge compartment in order for the fridge to be able to slide in
thanks heaps
TYL

1 answer
ninkasi
ninkasi

All the dimensions are listed here: http://www.mitsubishielectric.com.au/assets/LEG/MR-L710EG-installation-space-required.gif - this should answer both of your questions!

Anne

Anneasked

L4 Glass Grande MR-L710EG (3 Stars)

Is there a drip tray on the mtizibishi la grande inverter fridge that needs to be occasionally emptied? Can this fridge leak from the bottom like some other fridges?

2 answers
Mark
Mark

Nope. We have had ours for 3 years now and not touched it. No ice buildup. Freezer is pristine. Quiet and no water anywhere. Just needs the occasional interior clean of shelves and drawers but thats easy to do.. Very happy with it.

Olga L
Olga L

No drip tray or water leaks, this fridge is wonderful and so quiet gets cold very quickly when you go from room temp I love it! and so will you!

Shashi

Shashiasked

L4 Glass Grande MR-L710EG (3 Stars)

Hi
Is there a light in the freezer in model number MRL710EGDBA.
If so where is it please.

2 answers
Deb
Deb

No there isn't

Shashi
Shashi

Thanks Deb

CCH

CCHasked

L4 Glass Grande MR-L710EG (3 Stars)

Hi
Where is this fridge made?

3 answers
Darb
Darb

The L4 Grande fridge was made in Japan. It also has en excellent Japanese motor designed for Australian conditions. We live in the tropics where its hot and sweaty during the summer and the fridge handled the heat conditions easily.
The main fridge remained at 4 - 6 degrees while the freezer stayed about -19 to -20 all the time.
Best wishes
Darb

CCH
CCH

Hi Darb. Thanks for your reply. We made the decision to purchase the fridge and we are very happy with it. Interestingly it states on the box that it was made in Thailand :-)

ninkasi
ninkasi

I think originally they were made in Japan, but for the past year or two they have been made in Thailand. Mine is also made in Thailand, but the quality is great so I have no issue at all with recommending it.

Lali

Laliasked

L4 Glass Grande MR-L710EG (3 Stars)

I bought a brand new fridge from Harvey Norman. I have had the fridge for less than 3 months and finding that most of my food is going off in the refrigerator compartment regardless whether the temp is set to 1 degree or 5 degrees. The food is going off after 2-3 days and it's concerning considering my old Electrolux fridge is able to keep the same food for at least 1-2 weeks. The problem is progressively getting worse since I bought. Mitsubishi please help! I'm located in the Brisbane area northwest side

6 answers
jack
jack

I would be contacting harvery norman and organising someone to have a look at your fridge as that shouldnt be happening at all i have had my fridge for a couple of months now and my food has never been fresher there must be a fault somewhere

Graham
Graham

We have had the reverse problem of Freezing - minus 4 degrees in the crisper You need to get a suitable thermometer to get temperature in various parts of the fridge. Ring Service straight away it is a problem with the fridge.. After 5 visits from service changing various bits & making lots of adjustments on the front panel they are now replacing the fridge. Having the thermometer gives you solid evidence of fault.

Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Lali,

Sorry to hear you are experiencing issues with your refrigerator. Please get in touch with us, if you haven't already, on 1800 651 808 or submit a service request here: http://www.mitsubishielectric.com.au/service-request-for-consumers.html

Kind regards,

Mitsubishi Electric Australia Support

Phil H

Phil Hasked

L4 Glass Grande MR-L710EG (3 Stars)

Just wondering if anyone else is experiencing a loud 'click' noise from the door hinge when the left fridge door is about 1/4 of the way open? We had our fridge delivered on the weekend and so far we're extremely happy with it. It's only the left fridge door that does it; this is the door with the control panel inside so I'm wondering if it's just normal (due to wires etc running through).
I've rechecked the doors and they're definitely level; it doesn't seem to be an alignment issue but rather something making a noise in the lower hinge area.

3 answers
jack
jack

Hi we have had our fridge for around a month now and have no noise issues with it what so ever so not sure where your noise would be coming from

terrasprite
terrasprite

Haha, after reading this I checked ours and it clicks too! The left hand door does make a slight click at the point where the self closing spring (or whatever it is) kicks in and closes the door for me. My advice... ignore it; it's a small price to pay for a great fridge. I could take the door off and dick around with it but I can't be bothered. I hadn't even noticed it till this review.

Phil H
Phil H

The clicking sound was very loud and any visitors who'd seen the new fridge made a comment on it. We had a Mitsubishi service man look at it yesterday; he replaced the door hinge and bracket and it is perfectly quiet now. Fantastic service! He arrived on time and was very professional.

Tony

Tonyasked

L4 Glass Grande MR-L710EG (3 Stars)

I have a L4 Grade (MR-L710EG) that appears to be "running" all the time.
No matter what time of day or night, all ambient temperatures, a motor noise can be heard when near the fridge.
Is this normal or do we have a problem?

2 answers
Attempt2
Attempt2

Hi Tony, I would say 'yes', sounds like a problem. Compressors should not run all the time, also I'm pretty sure yours would be the Inverter model? the compressor should run even less on these..

Wiz.au
Wiz.au

I disagree about how long the motor should run for. With an Inverter system, there is the ability to speed up or slow down the motor, unlike 'classic' non-inverter units that are full on, or full off. As the inverter driven motor can run slow to save power but still achieve the required level of efficient cooling, it may run LONGER (but slower) than a unit that just has full on/full off that goes into a "too much / not enough / too much" cycle.

Stu

Stuasked

L4 Glass Grande MR-L710EG (3 Stars)

Our door to our kitchen is only 76cm wide, so can the doors be easily taken off this fridge to allow access?

3 answers
Jay
Jay

In several of the reviews above people were able to do this easily. They rang Mitsubishi for instructions. I do know wires run down the left front door so they must pop out. Make a call first! I'm sure they deal with this regularly - it's a deep fridge. The handles do come off too, but above reviewer said it comes down to 76.4 cm so not an option for you!

Wiz.au
Wiz.au

Appears they have had problems with the doors from people taking them off themselves to get them inside the house. Here's my written response from Mitsubishi on this matter advising I should _PAY_ for a service provider to do this. They don't go as far as to say I will invalidate the warranty though.
**************************
Thank you for your email, getting the alignment of the door is critical therefore we recommend that a Mitsubishi Electric Australia Accredited Service Provider to carry out the work.

Regards
Customer Care Team
Mitsubishi Electric Australia Pty. Ltd
348 Victoria Road
Rydalmere NSW 2116

T: 1300 651 808 F: 61 2 9684 7684
www.MitsubishiElectric.com.au

Meena shah
Meena shah

Were u able to get the 710 fridge in thru the 76cm door? I am stuck in the same situation, my main door is 76cm! I read on whirlpool someone had their fridge delivered through a narrow door, they opened the door, took the door compartment off, and took the door in, in an angle, first the doors of one side, then the fridge body and then the doors of the other side. I wonder if that will work. I don't know when I will move out of this place and don't want to compromise with anoth fridge. Any help will be great.

PaulaE

PaulaEasked

L4 Glass Grande MR-L710EG (3 Stars)

Hi I have had my L4 Grande for about 3 months now and no matter if we have the humidity on high or low our vegetable in the crisper drawer end up frozen and with ice on them! I have changed the fridge temperature from mid (3 deg) to mid/low (4 deg) but this makes no difference. We are throwing out a lot of vegetables and is very frustrating. Anyone have any suggestions?

2 answers
Devans
Devans

I tried the same thing as you because of iced vegetables but after using a thermometer I found that the rest of the fridge was actually too warm. I changed the fridge setting to 1 degree to have the fridge 4-6 degrees and avoided using the drawers.
Today I have received a replacement fridge. I hope that this one cools evenly since it's such a great fridge otherwise.

Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Paula,

Sorry to hear you are experiencing this with your refrigerator. We would certainly like to assist you. Please get in contact with our Customer Care team either on 1300 651 808, or via the web: http://www.mitsubishielectric.com.au/service-request-for-consumers.html.

Kind regards,
Mitsubishi Electric Australia Support.

Lindam

Lindamasked

L4 Glass Grande MR-L710EG (3 Stars)

Hi Really want to buy this fridge but am wondering if the 3litre milk bottles fit into the door bins on the MR L710EG L4 Grande - it's not a deal breaker in any way but don't want to take an empty bottle into the store to try it out, lol.

5 answers
Devans
Devans

A 3 litre milk bottle would fit.

Ginny
Ginny

I dont buy 3 litre milk bottles so I wouldnt know, however I'm sure they would if you put it in side ways

Mitsubishi Electric
Support C.Mitsubishi Electric

Hi,

Yes, the 3-litre milk bottles most certainly do fit in MR-L710EG. You can fit six of the 2-litre milk bottles in the right-hand door and two in the left-hand door. As 3-litre milk bottles are the same depth, just wider, they most certainly do fit.

Here is a couple of photos of the MR-L710EG in our staff room loaded with milk bottles to give you an idea how they'll fit.

http://info.mitsubishielectric.com.au/mr-l710eg-milk-bottle-storage

Kind regards,
Mitsubishi Electric Australia Support.

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