49 questions from our users

Bibiana N
Bibiana Nasked
Mobileciti

Hi do you guys sell brand new phones thank you



1 answer
Mobileciti
Aaron H.MobilecitiSend a private message

Yes, all our phones are brand new.

Nithyananda
Nithyanandaasked
Mobileciti

I just received as Birthday Gift a new I-Phone (Apple) 5S. I prefer a larger model, such as 7S. Can you swap for this model and what will be the cost difference?

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message
Barry
Barryasked
Mobileciti

Do you have any stores in melb?



1 answer
Mobileciti
Aaron H.MobilecitiSend a private message

Hi Barry

Sorry, we don't have any store in Melbourne, only 1 store in Parramatta/Sydney, however we do ship to Aus-wide, free shipping for all orders over $100.

Rajjaqul
Rajjaqulasked
Mobileciti

how i redeem my points?

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message

Hi Rajaqul



To redeem points, simply login account and using point slider bar on the "shopping cart" page, for more details please email [email protected]

Emelda
Emeldaasked
Mobileciti

I live in Melb and wanting to order a phone from Moniliciti. I was wondering how long did it take for you to receive your phone ?

4 answers
Beaver
Beaver

As quick as a flash...Not even 2days... Excellent service

Pete
Pete

I agree with Beaver. Just remember that Mobileciti cannot be responsible for transport time once it has left their premises. Having said that, they won't let you down they have fantastic service and are reliable, they really are the best :).

Mobileciti
Aaron H.MobilecitiSend a private message
Fabrice
Fabriceasked
Mobileciti

Hi there,

I have just ordered a spare battery for my galaxy note 4 and received it yesterday. I have already charged it like 4 times. It seems to drain even faster than my previous battery. I would like to know how to get a replacement for it or a refund?

Thanks

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message
Trudi. H
Trudi. Hasked
Mobileciti

Hi,
Are phones under warranty returned within Australia ?
Do your phones work on Australian operating systems so you can use Sony Australia technical support?
What is you return policy?
Do you cover the cost of phones under warranty and do you replace or repair faulty phones?
Are all your phones new or refurbished?

Tank you Trudi.

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message
Andrew
Andrewasked
Mobileciti

Hi, I want to buy 2 x iPhone 7 (not Plus) 256GB (1 x Jet Black, 1 x Rose Gold). Questions;

* Do you have these in stock?
* If so, can I visit your store in Parramatta to pay and collect in person?

Thanks
Andrew

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message
Ruth Courtney
Ruth Courtneyasked
Mobileciti

Hi I live on the Sunshine Coast about an hour from Brisbane how soon could I get a Samsung S3 Frontier watch delivered to this address if I ordered and paid asap? Thanks

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message

Hi Ruth

Normal post 3~7 days
Express post 1~2 Days.

Bill
Billasked
Mobileciti

As I'm aging I need a easy to use phone, I was recommeded to a Doro phoneeasy 623. Can you supply ?

2 answers
Mobileciti
Aaron H.MobilecitiSend a private message
Lesley
Lesley
Keyur
Keyurasked
Mobileciti

Hi MobileCiti, I am interested in buying Iphone 6s, https://www.mobileciti.com.au/apple-iphone-6-128gb-space-grey. Just wanted to confirm are this direct factory product and not used for any purposes? Will i have Apple Warranty of two years along with this product?

Thanks in Advance

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message

Hi Keyur

This product still in brand new fastory sealed, come with 2 years Apple AU warranty. Thanks!

Imran
Imranasked
Mobileciti

Hi Team,
Is this watch Australian stock ? and covered under Aus warranty ?
https://www.mobileciti.com.au/samsung-gear-s3-sm-r760n-frontier

Regards,
Imran

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message
sandy
sandyasked
Mobileciti

how much is the iphone se? can I take it through international customs and get a tax refund

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message

Hi Sandy

iPhone SE 16GB price $578 ~ 588, you can bring to oversea and claim Tax refund (TRS).
https://www.mobileciti.com.au/mobile-phones/apple-iphone/iphone-se

Lil
Lilasked
Mobileciti

Hi Mobileciti,
I'm interested to buy Oppo r9s plus.
Is this phone can work in UK and Switzerland? Also in Tanzania (East Africa)?
Do u have the right cover case for it?
How many yrs of warranty do u provide?
Is there an upgrade of Android OS soon? As I understand it comes with Lollipop.
I need to order ASAP as I'm travelling soon, so please I'll appreciate you answer me soon.
I've bought a lot of products from u r Parramatta store,but this time I'll have to order oonline.
Thanks in advice.

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message
Rodney Myers
Rodney Myersasked
Mobileciti

Are your Samsung Phones new? not "as new" like many dealers state in fine print? Are they for Australia? Reason I asked was that the Samsung I bought on line had features written in Chinese eg the calendar all the days etc were written I assume in Mandarin. I want a new phone with company warranty not a refurnished as good as new
You seem to have good reputation

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message

Hi Rodney

Yes all our Samsung Phones are brand new, all our stock are 100% Australian stock/version, come with 2 years Samsung Australia's Warranty.

Bellie
Bellieasked
Mobileciti

Warehouse1.com.au has the Samsung Gear 3 Frontier Smart watch for $438 but will have to order in with eta 17/1 as shop is closed until then Do you price match?

2 answers
Monica
Monica

Sorry Belli, I am a customer of MobileCiti and can only guarantee that I received great service so can't answer for them. It would be best to contact them directly. Merry Christmas!

Mobileciti
Aaron H.MobilecitiSend a private message

Hi Bellie

At this moment our online price are the best, we also don't have enought stock. We are alway happy to try match price base on the in stock item or similar sales terms.

terry
terryasked
Mobileciti

Hi would your zte boost zume 5 b112 work with an aldi sim card from my 2 g phone now that aldi is 4 g only? Thanks

2 answers
Mobileciti
Aaron H.MobilecitiSend a private message

ZTE Boost Zume 5 b112 will support current Aldi sim(3g/4g network), if your aldi sim more than 2 years old, please contact Aldi Customer service to double confirk your sim card compatible with 3g/4g network.

terry
terry

Thanks very much for the reply, my sim card isn't very old .Your phone seems to suit my needs and seems to be a good price

MissAJ
MissAJasked
Mobileciti

Hi, I'm interested in purchasing the Huawei GR3. Is this Australian stock with an Australian charger and warranty etc? I have dealt with another company previously and they sent me overseas phones with adaptors which made things a little harder.

thanks,
Jane

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message

Hi MissAJ

All our stock are 100% Au stock, Au Charger and Au manufacture warranty.

consumer101
consumer101asked
Mobileciti

hi, im just curious why some of your phones are branded optus and vodaphone? It would seem that the only reason optus and vodaphone would brand a phone and not sell it themselves, is if it didn't meet the quality control requirements. Any information would be appreciated thanks

2 answers
Donny
Donny

Hi Nate good question for someone who works at Mobileciti - I'm just a customer sorry I don't know the answer

Mobileciti
Aaron H.MobilecitiSend a private message
Corfu
Corfuasked
Mobileciti

How is it that you have unlocked Optus & Vodafone branded phones for sale and sell them at a lower price than Optus or Vodafone? Are they too old for Opt or VF to want to sell them? Are they rejects from Opt or VF?

Also, I too would like to see an answer to Darryll Johnson's unanswered question from 14th September.

1 answer
Mobileciti
Aaron H.MobilecitiSend a private message
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