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Craig V.South-Eastern Region, NSW
- Verified customer
Do not deal with this company.
After weeks of planning and paying a deposit they just never showed up and no communication. Chased it up again a week after the job was suppose to be done in Long Beach only to be told it wont be happening. I asked for my refund back and it never came. Please do not deal with this company. I dealt with [name removed]. Please also refund my deposit.
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Anoop DiddiSydney, NSW
Outstanding product at competitive prices.
After consulting with so many agents and retailers for solar, I finally got to deal with Janet, who not only guided in right direction in a professional way but also keeping the service standards to an exceptional level, the service provided by company was outstanding along with competitive rate, the installation team did the job very well and in professional way. I would surely like to recommend Janet as in best person, if anyone is looking out for solar panel installation.
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Faulty system, incorrect installation, poor after-sales support
System was installed May 2022, our bills didn't drop by much and then our most recent bill shows there's been no feed since November 2022. We have been trying to get the issue resolved since January 2020 but there is never an answer on the main phone line and emails go unanswered, or they say they will call back but don't. Finally we had an independent assessment and was told that the system wasn't installed properly and appears to be "fake". There are no serial numbers on the panels, the voltage wasn't high enough to support the amount of pane...Read more
ls, the cords to the panels were loose, not looped correctly and not raised from the roof, there were bolts from the roofing sheets that were not replaced, and the inverter was faulty. We were also not informed of the requirement of a digital panel, which means we can't get the rebate. Sick of waiting for a response, we threatened them with CEC and Fair Trading complaints and finally got their attention. They replaced the inverter, but the installer said it will blow again because of the set up. They claim that they have the panel serial numbers on file, but have not supplied them as requested, and they said they would request the installer's report yet have not supplied the details. I would not recommend this business to anybody!! Everything about them screams "fraud"Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Worst experience and poor customer service
I have signed the contract with this company on 3 July 2022. The company took the deposit amount as $400.00 prior to the installation of the work. As soon as I send the Solar installation QR code to them, they notify me that that the installation works will have to cancel as they have some issues on going with Solar Victory. They said they will refund my deposit, but it has been more than 9 months since they have not returned back my deposit amount. Every time we follow up with their salesperson, they are either lying or assure us that it will be deposited to my account at the end of the week, but it has not been done. They keep lying each time we follow up with them. Absolutely shocking and unprofessional.
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MouPerth, WA
- 2 reviews
Unbeatable price, great value, great support, great installtion. None in Perth could beat thier price!
From sales till installtion, it was hassel free process. No pushy sales men and no dodgy instaltion. Afnan was great to talk to and gave me all facts regarding various brands.
Pierre and his team were very friendly on time and quality workmanship.
Thanks guys for excellent job.
I would recommend to check thier price before signing in with anyone else. Even Regan Power could not beat thier price as I rang them. And they are local in Canning vale been in business for 15 years.
The installtion was on time within 2 weeks.
Well done More Green Energy!
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Michael - KellyvilleSydney, NSW
- 2 reviews
Great communication and a pleasure to deal with!
From the first point of contact the team were very professional and was willing to answer whatever questions I had in regards to the system and also the install. The paperwork was sorted quickly and payment terms very flexible. i was very happy with the install team who were clean on site and discussed and made some suggestions in regards to the install which I appreciated. Overall I would recommend this company!
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Excellent service.....
So far we had a good service from Moregreen energy... They installed 10 days ago which took only 5 hours. Also it is very easy to contact their customer service..
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KumaaranWestern Australia
- 2 reviews
Excellent review
Great and excellent support Monte. The system is working super and without issue. Highly recommend Green Energy to everyone our there. The customer service is top notch. Thank you very much for your great service.
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JijeshSydney, NSW
Very good pricing for an excellent product
The team at MoreGreenEnergy is very much dedicated and sincere. They were updating me the details of progress of my application during all the stages. Also, I got a very good pricing for the best combination of panels and inverter. Mohit coordinated the whole process. Thanks to him. Overall, a positive feeling about the whole procurement process and installation :)
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KathySydney, NSW
Solar panels finally fitted
Aman is a good sales representative for the Company. Very knowledgeable with the products.
Monty was helpful in assisting connecting my phone to the solar device.
Good service overall for these guys.
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Binod Kadariya
- 2 reviews
A Product and Service you can trust!
A 2KW system was installed back in 2017 and no issues so far. Excellent and consistent production with 4-5 hours of 100% peak production! Timely technical support. I recommend for everyone.
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Green energy review
Thanks guys looks great very happy if anyone looking to go solar call Mohit he made it so easy and thanks again Monty looks awesome cheers boys happy happy Heath
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PaulPerth, WA
Do not install what is invoiced. Beware
The panels quoted and accepted were not the ones they intended to install, which I discovered while checking the panels myself ( they did not mention the change) . After questioning they showed me an alternative panel (300w) msquare, in the driveway and sent me a brochure. Reluctantly I agreed, as they said they would install 21 panels to compensate. After installers left I checked on the roof due to low output. I found they had not only installed only 20 panels, meaning I didn’t get the 6.6kW system I paid for, but also they had installed anot...Read more
her inferior panel type while I had my back turned. Very unethical. They have said they will replace the panels in a couple of weeks but refuse to give partial refund in the interim. I strongly recommend anyone who has one of these systems installed to get someone to check they installed what you actually paid for.Similar opinion? Write a review on ieatwords.com.au!
Thank you. A great company.
A great company to deal with.
Special thank to Monty.
He replied to me immediately after I emailed him. He organized his man to fix it ASAP and updated me every two days about the progress.
Thank you so much.
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CMUSydney Surrounds, NSW
- 2 reviews
Excellent
Great company to deal with. Sales, Inatallation and service was excellent.
Janet and Peter kept me informed on the whole process.
Installation team was very professional and workmanship was of the highest of quality.
Highly recommend this company.
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Ray LaoulachSydney, NSW
Happy with experience
Mohit was professional and did a great job. Product installed looks great. PV converter looks great on the wall. It’s creating good solar energy generation. Customer service was pleasant all the way through to applying for a new smart meter.cheers
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RonSydney, NSW
- 2 reviews
From installation to customer service great experience
Installation team was professional and did a great job. Product installed looks great. PV converter looks great on the wall. It’s creating good solar energy generation. Customer service Peter called to check in after installation and went well and if was happy with everything
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Moregreen Energy Installation Review
Overall the process was good. Some minor initial problems due to roof being assessed by satellite. Installers were excellent and service prompt, friendly and efficient. Price was very competitive and the panels and inverter installed seem to be operating effectively.
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Great job started working straight away
Quick easy to deal with every step of the way
Instillation was quick and efficient turned up on time and worked quickly and efficiently
Service and ease of any question answered straight away 4 weeks from sign up to instillation
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Great service, very reasonable price - bring on sunshine
Turn around times from sign on to installation was 6 weeks as promoted. Price very reasonable. Customer service brilliant. Installation fast efficient and very neat. Overall extremely happy with more green energy. Thanks
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Questions & Answers
Rishasked
I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?
2 answers
I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them
I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2022 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading, The Building Advocacy, The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.
Harryasked
Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks
3 answers
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels
I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.
I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere
Sushiasked
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
1 answer
More Green EnergyMore Green Energy
Hello Sushi,
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
Thank you.
Kind Regards,
More Green Energy Team
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