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Reviews

4.2

617 reviews
5
(443)
4
(67)
3
(12)
2
(5)
1
(90)
  • Value for Money
    4.3 (309)
  • Product Quality
    4.2 (293)
  • Return Claim MadeYes (18) · No (277)
  • Customer Service
    4.0 (325)
  • Warranty Claim MadeYes (12) · No (284)
  • Purchase Price$3,900.70 (110)
  • Installation
    4.3 (280)
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Craig V.

Craig V.South-Eastern Region, NSW

  • Verified customer

Do not deal with this company.

published

After weeks of planning and paying a deposit they just never showed up and no communication. Chased it up again a week after the job was suppose to be done in Long Beach only to be told it wont be happening. I asked for my refund back and it never came. Please do not deal with this company. I dealt with [name removed]. Please also refund my deposit.



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Anoop Diddi

Anoop DiddiSydney, NSW

Outstanding product at competitive prices.

published

After consulting with so many agents and retailers for solar, I finally got to deal with Janet, who not only guided in right direction in a professional way but also keeping the service standards to an exceptional level, the service provided by company was outstanding along with competitive rate, the installation team did the job very well and in professional way. I would surely like to recommend Janet as in best person, if anyone is looking out for solar panel installation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius inverter with Trina panels.
System Size6.6 KW
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Faulty system, incorrect installation, poor after-sales support

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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  • Verified customer

Worst experience and poor customer service

published

I have signed the contract with this company on 3 July 2022. The company took the deposit amount as $400.00 prior to the installation of the work. As soon as I send the Solar installation QR code to them, they notify me that that the installation works will have to cancel as they have some issues on going with Solar Victory. They said they will refund my deposit, but it has been more than 9 months since they have not returned back my deposit amount. Every time we follow up with their salesperson, they are either lying or assure us that it will be deposited to my account at the end of the week, but it has not been done. They keep lying each time we follow up with them. Absolutely shocking and unprofessional.



Customer Service
Value for Money
Product Quality
Mou

MouPerth, WA

  • 2 reviews

Unbeatable price, great value, great support, great installtion. None in Perth could beat thier price!

published

From sales till installtion, it was hassel free process. No pushy sales men and no dodgy instaltion. Afnan was great to talk to and gave me all facts regarding various brands.
Pierre and his team were very friendly on time and quality workmanship.
Thanks guys for excellent job.
I would recommend to check thier price before signing in with anyone else. Even Regan Power could not beat thier price as I rang them. And they are local in Canning vale been in business for 15 years.
The installtion was on time within 2 weeks.
Well done More Green Energy!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko pannels and Growatt inverter
System Size6.6 KW
Purchase Price$3,200.00
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Michael - Kellyville

Michael - KellyvilleSydney, NSW

  • 2 reviews

Great communication and a pleasure to deal with!

published

From the first point of contact the team were very professional and was willing to answer whatever questions I had in regards to the system and also the install. The paperwork was sorted quickly and payment terms very flexible. i was very happy with the install team who were clean on site and discussed and made some suggestions in regards to the install which I appreciated. Overall I would recommend this company!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size16.5 KW
Purchase Price$13,500.00
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Excellent service.....

published

So far we had a good service from Moregreen energy... They installed 10 days ago which took only 5 hours. Also it is very easy to contact their customer service..

Customer Service
Value for Money
Product Quality
Installation
System Size6.6 KW
Purchase Price$3,300.00
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Kumaaran

KumaaranWestern Australia

  • 2 reviews

Excellent review

published

Great and excellent support Monte. The system is working super and without issue. Highly recommend Green Energy to everyone our there. The customer service is top notch. Thank you very much for your great service.

Customer Service
Value for Money
Product Quality
Jijesh

JijeshSydney, NSW

Very good pricing for an excellent product

published

The team at MoreGreenEnergy is very much dedicated and sincere. They were updating me the details of progress of my application during all the stages. Also, I got a very good pricing for the best combination of panels and inverter. Mohit coordinated the whole process. Thanks to him. Overall, a positive feeling about the whole procurement process and installation :)

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius Inverter and Jinko Panels
System Size6.6 KW
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Kathy

KathySydney, NSW

Solar panels finally fitted

published

Aman is a good sales representative for the Company. Very knowledgeable with the products.
Monty was helpful in assisting connecting my phone to the solar device.
Good service overall for these guys.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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A Product and Service you can trust!

published

A 2KW system was installed back in 2017 and no issues so far. Excellent and consistent production with 4-5 hours of 100% peak production! Timely technical support. I recommend for everyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Green energy review

published

Thanks guys looks great very happy if anyone looking to go solar call Mohit he made it so easy and thanks again Monty looks awesome cheers boys happy happy Heath

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Frontier
System Size6.6 KW
Purchase Price$3,700.00
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Paul

PaulPerth, WA

Do not install what is invoiced. Beware

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius symo and msquared panels
System Size6.6 KW
Purchase Price$4,700.00
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Thank you. A great company.

published

A great company to deal with.
Special thank to Monty.
He replied to me immediately after I emailed him. He organized his man to fix it ASAP and updated me every two days about the progress.

Thank you so much.

CMU

CMUSydney Surrounds, NSW

  • 2 reviews

Excellent

published

Great company to deal with. Sales, Inatallation and service was excellent.
Janet and Peter kept me informed on the whole process.
Installation team was very professional and workmanship was of the highest of quality.
Highly recommend this company.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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Ray Laoulach

Ray LaoulachSydney, NSW

Happy with experience

published

Mohit was professional and did a great job. Product installed looks great. PV converter looks great on the wall. It’s creating good solar energy generation. Customer service was pleasant all the way through to applying for a new smart meter.cheers

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Ron

RonSydney, NSW

  • 2 reviews

From installation to customer service great experience

published

Installation team was professional and did a great job. Product installed looks great. PV converter looks great on the wall. It’s creating good solar energy generation. Customer service Peter called to check in after installation and went well and if was happy with everything

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size330 KW
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Moregreen Energy Installation Review

published

Overall the process was good. Some minor initial problems due to roof being assessed by satellite. Installers were excellent and service prompt, friendly and efficient. Price was very competitive and the panels and inverter installed seem to be operating effectively.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen
System Size6.62 KW
Purchase Price$4,999.00
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Great job started working straight away

published

Quick easy to deal with every step of the way
Instillation was quick and efficient turned up on time and worked quickly and efficiently
Service and ease of any question answered straight away 4 weeks from sign up to instillation

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers

Great service, very reasonable price - bring on sunshine

published

Turn around times from sign on to installation was 6 weeks as promoted. Price very reasonable. Customer service brilliant. Installation fast efficient and very neat. Overall extremely happy with more green energy. Thanks

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 2 of 31
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Questions & Answers

Rish

Rishasked

I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?

2 answers
Muhammad A.
Muhammad A.

I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them

Rish
Rish

I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2022 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading, The Building Advocacy, The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.

Harry

Harryasked

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks

3 answers
Phil
Phil

I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels

Jeff
Jeff

I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

Charles
Charles

I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere

Sushi

Sushiasked

What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?

1 answer
More Green Energy
More Green EnergyMore Green Energy

Hello Sushi,

Thank you for your question.

Please find detailed response of your questions below:

MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.

Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.

Let us know if you have any more doubts and we would be more than happy to clear them for you.

Thank you.

Kind Regards,
More Green Energy Team

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