Reviewer Photos & Videos
Evert
- 2 reviews
Excellent service
The panels were installed within two weeks of making first contact. Jack, from More Green Energy, was very professional and provided answers to all my questions. The installation process was seamless and took less than half a day.
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5 STAR
I don't usually leave reviews but this one deserves it. Mohit from More Green Energy has been great, from coming to see the property, quotation, explaining each question I had and even after installation support.
The installers were also very professional - not a single roof tile broken - now thats 5 STAR service!
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Exceptional Price
I was looking for a solar for a long time and I got a reference to Mohit from one of my friends. He was very professional he visited us gave all the detailed information about the system. Installation was quick and all the paperwork was done was more green energy. Highly professional and exceptionally knowledgeable team. I have already recommended my other friends as well. Thanks, Mohit.
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KumarSydney, NSW
- Verified customer
Great Service. Perfect Installation
Peter was great in organising Solar installation within a week!!
He has a great team of installers who finished the job in installing 20+ panels in 4 hours. The work was to the highest level, neat and very professional. They cleaned up the place, took all the packaging with them.
I would highly recommend More Green Energy to anyone.
Well done Peter and the Team!
Thank You
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FishPerth, WA
Job well done. Perfect!
Very professional work without any issues. From sales person to engineers, all good guy and good job. I was thought it could be take 2 days to complete the work eventually it took less 5 hours. Thanks a lot for doing job in this particular time.
Best regards
Heng Yu
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Quick installation
They installed the system within a week and gave us software to identify energy use. Quick to follow up on a couple questions we had. Will see how the system works over time
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Excellent service
More Green Energy provided excellent service installing the solar system to meet our build timelines as they promised. The system is working well and we look forward saving on our energy bills. Eva was on hand to answer all questions from start to finish. Thank you.
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Sagar KSydney, NSW
Worth the the wait!
The installation was rescheduled a couple of time ...but weather is to be blamed really.
I was really impressed with the quality of technical input provided prior to making purchase. Akash was spot on any extent technical details required, be it inverter reviews, failure rates, energy output, right energy plan from energy retailer.....you name it and he has a detail for you. This was in stark contrast with a lot of other retailers I enquired. I was convinced, I am not making a mistake going with More green.
Next part was customer service, installation planning and follow up. No mistakes here even. The process was handled impeccably well.
I would highly recommend More green energy if you are seeking value and reliability.
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Excellent
If anyone looking for solar call Mohit
If anyone looking for solar call Mohit he gave me an amazing deal and quick installation. Installation team was highly professional. They did all my paperwork and reduced my stress. I would highly recommend mohit and more green energy.
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AnnSydney, NSW
Installation in 1 day
Thanking Jack and his team from More Green Energy very much for providing quick installation in 1 day.
I would recommend Jack to my friends who would love to have solar system.
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The reviewer stated that an incentive was offered for this review
MichelleSydney, NSW
Efficient service and installation
Very happy with More Green Energy. Installation went smoothly, no issues.
Sales member Mohit was professional and punctual in answering any questions that I had.
Would defiently recommend More Green Energy for solar instulation.
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sheifaly s.Sydney, NSW
Timely, perfection and efficient
Eva was very helpful in getting our queries answered. The more solar energy is very transparent, no secrets or hidden charges. Timely email or message communications were very helpful. The work was done on time. Installation was completed with perfection and efficiently.
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Faisol K.Sydney, NSW
Best Product & Best Service
After doing extensive amount of market research finally I choose this company. I deal with Afnan, he has excellent product knowledge and exceptional customer service. I have visited this company office and panel factory and happy with their professionalism. They install my system within 2 working days. I am so happy and highly recommend this company.
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Craig V.South-Eastern Region, NSW
- Verified customer
Do not deal with this company.
After weeks of planning and paying a deposit they just never showed up and no communication. Chased it up again a week after the job was suppose to be done in Long Beach only to be told it wont be happening. I asked for my refund back and it never came. Please do not deal with this company. I dealt with [name removed]. Please also refund my deposit.
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Anoop DiddiSydney, NSW
Outstanding product at competitive prices.
After consulting with so many agents and retailers for solar, I finally got to deal with Janet, who not only guided in right direction in a professional way but also keeping the service standards to an exceptional level, the service provided by company was outstanding along with competitive rate, the installation team did the job very well and in professional way. I would surely like to recommend Janet as in best person, if anyone is looking out for solar panel installation.
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Faulty system, incorrect installation, poor after-sales support
System was installed May 2022, our bills didn't drop by much and then our most recent bill shows there's been no feed since November 2022. We have been trying to get the issue resolved since January 2020 but there is never an answer on the main phone line and emails go unanswered, or they say they will call back but don't. Finally we had an independent assessment and was told that the system wasn't installed properly and appears to be "fake". There are no serial numbers on the panels, the voltage wasn't high enough to support the amount of pane...Read more
ls, the cords to the panels were loose, not looped correctly and not raised from the roof, there were bolts from the roofing sheets that were not replaced, and the inverter was faulty. We were also not informed of the requirement of a digital panel, which means we can't get the rebate. Sick of waiting for a response, we threatened them with CEC and Fair Trading complaints and finally got their attention. They replaced the inverter, but the installer said it will blow again because of the set up. They claim that they have the panel serial numbers on file, but have not supplied them as requested, and they said they would request the installer's report yet have not supplied the details. I would not recommend this business to anybody!! Everything about them screams "fraud"Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Worst experience and poor customer service
I have signed the contract with this company on 3 July 2022. The company took the deposit amount as $400.00 prior to the installation of the work. As soon as I send the Solar installation QR code to them, they notify me that that the installation works will have to cancel as they have some issues on going with Solar Victory. They said they will refund my deposit, but it has been more than 9 months since they have not returned back my deposit amount. Every time we follow up with their salesperson, they are either lying or assure us that it will be deposited to my account at the end of the week, but it has not been done. They keep lying each time we follow up with them. Absolutely shocking and unprofessional.
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MouPerth, WA
- 2 reviews
Unbeatable price, great value, great support, great installtion. None in Perth could beat thier price!
From sales till installtion, it was hassel free process. No pushy sales men and no dodgy instaltion. Afnan was great to talk to and gave me all facts regarding various brands.
Pierre and his team were very friendly on time and quality workmanship.
Thanks guys for excellent job.
I would recommend to check thier price before signing in with anyone else. Even Regan Power could not beat thier price as I rang them. And they are local in Canning vale been in business for 15 years.
The installtion was on time within 2 weeks.
Well done More Green Energy!
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Michael - KellyvilleSydney, NSW
- 2 reviews
Great communication and a pleasure to deal with!
From the first point of contact the team were very professional and was willing to answer whatever questions I had in regards to the system and also the install. The paperwork was sorted quickly and payment terms very flexible. i was very happy with the install team who were clean on site and discussed and made some suggestions in regards to the install which I appreciated. Overall I would recommend this company!
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Excellent service.....
So far we had a good service from Moregreen energy... They installed 10 days ago which took only 5 hours. Also it is very easy to contact their customer service..
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Questions & Answers
Rishasked
I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?
2 answers
I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them
I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2022 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading, The Building Advocacy, The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.
Harryasked
Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks
3 answers
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels
I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.
I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere
Sushiasked
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
1 answer
More Green EnergyMore Green Energy
Hello Sushi,
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
Thank you.
Kind Regards,
More Green Energy Team
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