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Reviews

4.2

611 reviews
5
(439)
4
(66)
3
(12)
2
(5)
1
(89)
  • Value for Money
    4.3 (304)
  • Product Quality
    4.2 (288)
  • Return Claim MadeYes (18) · No (272)
  • Customer Service
    4.0 (320)
  • Warranty Claim MadeYes (12) · No (279)
  • Purchase Price$3,903.49 (108)
  • Installation
    4.3 (276)
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Evert

Evert

  • 2 reviews

Excellent service

published

The panels were installed within two weeks of making first contact. Jack, from More Green Energy, was very professional and provided answers to all my questions. The installation process was seamless and took less than half a day.



Return Claim MadeNo
Warranty Claim MadeNo

5 STAR

published

I don't usually leave reviews but this one deserves it. Mohit from More Green Energy has been great, from coming to see the property, quotation, explaining each question I had and even after installation support.

The installers were also very professional - not a single roof tile broken - now thats 5 STAR service!



Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Exceptional Price

published

I was looking for a solar for a long time and I got a reference to Mohit from one of my friends. He was very professional he visited us gave all the detailed information about the system. Installation was quick and all the paperwork was done was more green energy. Highly professional and exceptionally knowledgeable team. I have already recommended my other friends as well. Thanks, Mohit.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Msquare Panels
System Size6.6 KW
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Kumar

KumarSydney, NSW

  • Verified customer

Great Service. Perfect Installation

published

Peter was great in organising Solar installation within a week!!
He has a great team of installers who finished the job in installing 20+ panels in 4 hours. The work was to the highest level, neat and very professional. They cleaned up the place, took all the packaging with them.
I would highly recommend More Green Energy to anyone.

Well done Peter and the Team!

Thank You

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased MS-315-M60
System Size6.62 KW
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Fish

FishPerth, WA

Job well done. Perfect!

published

Very professional work without any issues. From sales person to engineers, all good guy and good job. I was thought it could be take 2 days to complete the work eventually it took less 5 hours. Thanks a lot for doing job in this particular time.
Best regards
Heng Yu

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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Quick installation

published

They installed the system within a week and gave us software to identify energy use. Quick to follow up on a couple questions we had. Will see how the system works over time

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Excellent service

published

More Green Energy provided excellent service installing the solar system to meet our build timelines as they promised. The system is working well and we look forward saving on our energy bills. Eva was on hand to answer all questions from start to finish. Thank you.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Sagar K

Sagar KSydney, NSW

Worth the the wait!

published

The installation was rescheduled a couple of time ...but weather is to be blamed really.
I was really impressed with the quality of technical input provided prior to making purchase. Akash was spot on any extent technical details required, be it inverter reviews, failure rates, energy output, right energy plan from energy retailer.....you name it and he has a detail for you. This was in stark contrast with a lot of other retailers I enquired. I was convinced, I am not making a mistake going with More green.
Next part was customer service, installation planning and follow up. No mistakes here even. The process was handled impeccably well.
I would highly recommend More green energy if you are seeking value and reliability.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size10 KW
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Excellent

published

If anyone looking for solar call Mohit
If anyone looking for solar call Mohit he gave me an amazing deal and quick installation. Installation team was highly professional. They did all my paperwork and reduced my stress. I would highly recommend mohit and more green energy.

Customer Service
Value for Money
Product Quality
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Ann

AnnSydney, NSW

Installation in 1 day

published

Thanking Jack and his team from More Green Energy very much for providing quick installation in 1 day.
I would recommend Jack to my friends who would love to have solar system.

Customer Service
Value for Money
Product Quality
Installation
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The reviewer stated that an incentive was offered for this review

Michelle

MichelleSydney, NSW

Efficient service and installation

published

Very happy with More Green Energy. Installation went smoothly, no issues.
Sales member Mohit was professional and punctual in answering any questions that I had.
Would defiently recommend More Green Energy for solar instulation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
sheifaly s.

sheifaly s.Sydney, NSW

Timely, perfection and efficient

published

Eva was very helpful in getting our queries answered. The more solar energy is very transparent, no secrets or hidden charges. Timely email or message communications were very helpful. The work was done on time. Installation was completed with perfection and efficiently.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
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Faisol K.

Faisol K.Sydney, NSW

Best Product & Best Service

published

After doing extensive amount of market research finally I choose this company. I deal with Afnan, he has excellent product knowledge and exceptional customer service. I have visited this company office and panel factory and happy with their professionalism. They install my system within 2 working days. I am so happy and highly recommend this company.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Msquare
System Size6.6 KW
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Craig V.

Craig V.South-Eastern Region, NSW

  • Verified customer

Do not deal with this company.

published

After weeks of planning and paying a deposit they just never showed up and no communication. Chased it up again a week after the job was suppose to be done in Long Beach only to be told it wont be happening. I asked for my refund back and it never came. Please do not deal with this company. I dealt with [name removed]. Please also refund my deposit.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Anoop Diddi

Anoop DiddiSydney, NSW

Outstanding product at competitive prices.

published

After consulting with so many agents and retailers for solar, I finally got to deal with Janet, who not only guided in right direction in a professional way but also keeping the service standards to an exceptional level, the service provided by company was outstanding along with competitive rate, the installation team did the job very well and in professional way. I would surely like to recommend Janet as in best person, if anyone is looking out for solar panel installation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius inverter with Trina panels.
System Size6.6 KW
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Faulty system, incorrect installation, poor after-sales support

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
See all answers
  • Verified customer

Worst experience and poor customer service

published

I have signed the contract with this company on 3 July 2022. The company took the deposit amount as $400.00 prior to the installation of the work. As soon as I send the Solar installation QR code to them, they notify me that that the installation works will have to cancel as they have some issues on going with Solar Victory. They said they will refund my deposit, but it has been more than 9 months since they have not returned back my deposit amount. Every time we follow up with their salesperson, they are either lying or assure us that it will be deposited to my account at the end of the week, but it has not been done. They keep lying each time we follow up with them. Absolutely shocking and unprofessional.

Customer Service
Value for Money
Product Quality
Mou

MouPerth, WA

  • 2 reviews

Unbeatable price, great value, great support, great installtion. None in Perth could beat thier price!

published

From sales till installtion, it was hassel free process. No pushy sales men and no dodgy instaltion. Afnan was great to talk to and gave me all facts regarding various brands.
Pierre and his team were very friendly on time and quality workmanship.
Thanks guys for excellent job.
I would recommend to check thier price before signing in with anyone else. Even Regan Power could not beat thier price as I rang them. And they are local in Canning vale been in business for 15 years.
The installtion was on time within 2 weeks.
Well done More Green Energy!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko pannels and Growatt inverter
System Size6.6 KW
Purchase Price$3,200.00
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Michael - Kellyville

Michael - KellyvilleSydney, NSW

  • 2 reviews

Great communication and a pleasure to deal with!

published

From the first point of contact the team were very professional and was willing to answer whatever questions I had in regards to the system and also the install. The paperwork was sorted quickly and payment terms very flexible. i was very happy with the install team who were clean on site and discussed and made some suggestions in regards to the install which I appreciated. Overall I would recommend this company!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size16.5 KW
Purchase Price$13,500.00
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Excellent service.....

published

So far we had a good service from Moregreen energy... They installed 10 days ago which took only 5 hours. Also it is very easy to contact their customer service..

Customer Service
Value for Money
Product Quality
Installation
System Size6.6 KW
Purchase Price$3,300.00
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Page 1 of 31

Questions & Answers

Rish

Rishasked

I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?

2 answers
Muhammad A.
Muhammad A.

I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them

Rish
Rish

I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2022 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading, The Building Advocacy, The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.

Harry

Harryasked

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks

3 answers
Phil
Phil

I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels

Jeff
Jeff

I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

Charles
Charles

I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere

Sushi

Sushiasked

What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?

1 answer
More Green Energy
More Green EnergyMore Green Energy

Hello Sushi,

Thank you for your question.

Please find detailed response of your questions below:

MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.

Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.

Let us know if you have any more doubts and we would be more than happy to clear them for you.

Thank you.

Kind Regards,
More Green Energy Team

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