Reviewer Photos & Videos
Venkat RaoPerth, WA
Moregreen Energy - Excellent Service To date !
For my Home, since signing Agreement to Final Installation& Monitoring of my PV system, Moregreen Energy has provided an Excellent/Professional services.
Without any prejudice Me&my family are happy with"Moregreen Energy"support&services todate.
Rao-Perth-WA
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PeterPerth
- 2 reviews
Quality job
Prompt and reliable, they were very efficient, clean and tidy with there workmanship.
Panels were positioned by tradesman for the best consumption avoiding shady spots on the roof during the day.
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The MSydney, NSW
Good solar products
I got a solar installation a couple of months ago. So far the system is performing okay, (less production than I expect compared my last house but this might have to do with facing, shading and location).
Many issue and difficult dealing with this company, the only person to help try to resolve issue was Janet. From sales to installation to check after the system was installed, she was fantastic. She is the only reason I would give them a 4-star.
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KhanPerth, WA
Perfect job on time
Installation as easy as 123
No issues at all n I don’t even have to be there very professional
After installing rails took me on roof n showed the work thy have done with leak proof rubber washers n neat and tidy work
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VimalSydney, NSW
Great product and service - happy customer
This company was recommended by our neighbor who is also a good friend. The installation process was quite straight forward and customer service was great. The owner, Manan was able to provide answers to all our questions which gave us clarity on how to proceed based on our needs. The customer service team was able to respond on an extremely timely manner. Overall a great experience.
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shankarSydney, NSW
Outstanding !!!
My friend recommended this company to us. Right from first Contact with Mohit we had a great experience with More Green Energy. Everything from quote to order to install was painless and He was always contactable and extremely responsive. Thank you Mohit for guiding us through the paper work and easy payment
Very friendly and fast working people who did the work.
Great customer service, Aakash also always contactable and returned twice to help us configure and set everything up. Highly recommended More Green Energy and their teams!
So far, everything has been wonderful and would not hesitate to recommend both
Mohit and More Green Energy to others who are looking to make their next move and invest in solar energy.
Shankar
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Happy but was not installed on my preferred day
I spoke to the sales rep Daniel Jones and he explained to me everything in detail, he also quoted a good price which was within my budget, the installers were good and they answered all my questions.Monty the technician was also good and explained to me properly over the phone and was very clear.I am also going to recommend some of my friends to more green energy.
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Jacky L.Greater Melbourne (Metropolitan), VIC
Misleading, failed to deliver, hard to contact, refund long delayed after canellation, disappointed
The Sales Rep Daniel Jones quoted a good price, he was responsive at following up with my sales inquiry until they failed to deliver. It took me a lot of time and efforts to prepare for the documentation, and I successfully received my Solar Homes application approval from Solar Victoria back in October 2022; During the application the confusion came from how to fill in the certified retailer: for some reason I couldn't find "More Green Energy" in the pulldown menu, instead Daniel asked me to filll in HDC Electrical Pty Ltd which was misleading...Read more
. I was exciting about the approval, and sent it to Daniel for arranging the installation straightaway. After two months waiting and pushing, I received an email of "Cancellation of Installation" by them. It asked me to either cancel it and get refund of deposit, or wait for them until end of January 2020. I chose the latter. Still no one contacted me, in Feb 2020 I managed to call through to Daniel after numerous phone call or SMS inquiry then I was told I had to cancel the installation because the company is not qualified to install in Victoria. I then contacted Solar Victoria only to find out that my approved rebate was expired after four months! If I knew that they couldn't deilver I should have applied for a different retailer to take advantage of the $2250 maximum rebate by end of 2022. I was disappointed and I asked for a refund of my deposit so that I can re-apply from another retailer. While Daniel agreed to refund me and I also provided my bank account, it took me more than a month and no money is refunded even after my serveral attempts to contact Daniel. I was frustrated about the whole experience and the missed opportunity. Thier inquiry hotline was also useless because every inquiry was re-directed to mobile phones of the Sales person and their moble number was frequently changed to avoid the customers' complaint. My impression was that the company has been lying about their qualification as a Solar retailer and certified installer. My advice: DO NOT BUY FROM THIS COMPANY - just like the other frustrated customers' suggestion.Similar opinion? Write a review on ieatwords.com.au!
AlexGreater Melbourne (Inner), VIC
- 3 reviews
Warning, my loss is your gain
I paid deposit on Jan, now is November, still not installed, and they just told me they have to cancel all orders in Victoria. what a wast of time. and still have not get my refund yet.
3 weeks later, still no refund!!!
Pleae Refund Me Now!!!!! They only tell me by phone, I need cancelation letter give to government get other company to sign new contract, I call them 5 times in last three weeks, still nothing received, so I can not deal with other company as their contract still affect my new application. this company is worst company every. Do not deL with them.
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RadSydney, NSW
- 2 reviews
Professional installation at a great price
We tried our luck with these guys based on other peoples reviews only. I seldom say this, but these guys are great. Always communicated every step with Alex and Monty from initial paperwork through to installing the app on my phone to monitor the system. The installers were very humble, answered all my questions regarding panel placement, gauge of cabling used, number of panels per MPPT string, location of inverter etc. The next generation Growatt inverter is a work of art. It was actually feeding surplus power back to the grid with the ducted air conditioner turned on (6.6kw PV system). Still amazed. They have installed another 6.6kw system at my fathers house since.
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PMWPerth, WA
- 2 reviews
Fast and efficient.
Quick with a very good quote. Paper \work processed very quickly and installation went smoothly. Had a problem making the wi-fi connection but their tech support got me there eventually. all good.
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Very good deal
More green energy offered me a really good deal. It only took a few days for them to come and install the solar panels and they gave me a free upgrade on the panels. The operators Afnan and Monty were nice and they understood what I wanted. They answered all the questions I had and if I had concerns they were quick to answer whether by phone or email. Highly recommended product.
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IanSydney, NSW
Very happy
The installation went smoothly and was done in the day. The work was done well and I have been very happy. And no leaks in the roof during recent rain
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terry l.Sydney Surrounds, NSW
installation costs
hi janet was great but need to tell customers of all extra work that needs to be done before instalation clearly. such as new fuses and digital meter very happy with installation quick and efficient polite and tidy workers. works great
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MickNorth Western Region, NSW
Good job more green
Dealing with jack from more green was very good jack and his team worked well and arrived on time and did a great job at installation. Jack contacted me throughout the process making sure I was happy with the end result. I was contacted by Monty the technician who helped with the wi fi set up. The process was easy with the support of jack and Monty
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Happy with the service provided
Got a new system from more green energy, Ben was helpful during the sales phase and Monty helped with the technical aspect of the system after the installation. Would recommend the company to my friends.
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LynSydney, NSW
Solar panel fault
My solar was continually switching off. Finally contacted More Green Energy who finally agreed it was a fault and would replace it under warranty. Unfortunately the replacement had to come from China which took nearly 3 weeks. A long time in the middle of summer! As this panel seems to have failed in other installations it should have been kept in stock in Australia! Anyway thanks for your efforts Monty - all is good for the moment.
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John tbSydney, NSW
Terrific job well done
Thank you for a good and clean installation
The management was very nice and helpful.
The work men did a fantastic job very professional.
I am very happy with the results.
John from Castle hill
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SandyW
- 2 reviews
Nbn set up new wifi
We got nbn and solax stopped working so emailed company.They were prompted with email reply and rang me and gave phone help which rectified the problem.Thanks for the help Monty.
Sandy Wilson
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ValSydney Surrounds, NSW
- 2 reviews
Solar panel system
This company has been great I had an issue with the inverter and they came and replaced it no questions asked. They organised it all and within a week I had a brand new inverter.
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Questions & Answers
Rishasked
I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?
2 answers
I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them
I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2022 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading, The Building Advocacy, The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.
Harryasked
Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks
3 answers
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels
I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.
I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere
Sushiasked
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
1 answer
More Green EnergyMore Green Energy
Hello Sushi,
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
Thank you.
Kind Regards,
More Green Energy Team
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