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97 questions from our users
Lizasked
Hi. I just bought the ZX1000
Does anyone know how to put it together?
No answers
Silvana B.asked
Where can i buy replacement cleaning cloth pads.
No answers
Mesutasked
Need replacement motor for the brushes, any idea where I can get it from?
Fatima G.asked
Mygenie has no suction
Any one can please help me
No answers
Camilaasked
Battery replacement where to buy????
GerdaBasked
Where can I get a battery for my ZX1000 there was none supplied with my purchase?
No answers
Margasked
How do I get it to mop the floor. It keeps coming up with E012 code even though the water tank is full and installed as per the instructions
Reb L.asked
Where do i get replacement filters please
2 answers
Got mine off EBAY
2Pcs Filters for My Genie ZX1000 Proscenic Summer Robot Vacuum Cleaner
Thank you
LHARasked
MyGenie seems to have no suction at all. It’s brand new out of the box.
No answers
Glenda M.asked
I bought a mygenie, but it didn’t come with a battery. Where can I buy one please.
No answers
Gordon P.asked
hi how do i know if my robots battery is bad or is it the charger...unit is about 3 years old???ta
No answers
Jo S.asked
Can I buy a replacement charger?
No answers
Jerzy S.asked
Cleanig the same area all the time not continue what is not clean
No answers
Jerzy S.asked
How to set it to clean the whole house
1 answer
My experience is to just press the go button and it will work its way around the entire floor area. Doors have to be left open obviously. The only things to stop it are battery recharge, full container (happens a lot in my house) and steps (or shoe laces). It will not replace a proper vacuum clean as there is only small suction (basically only collects pet hair & wont pick up anything as heavy as a pin).
Aoife Dasked
E008 error - won’t recharge. I’ve removed battery, cleaned charging sensors etc but still getting error message - any suggestions?
1 answer
I had this problem today, can't get mine to charge on the dock, but it will charge with the power plugged directly into the unit, socket is next to the power button, at least it can be used this way, but not ideal.
Brookeasked
Are 750 brushes and 1000 brushes th same size and interchangeable?
No answers
Allan W.asked
Keeps going in circles
2 answers
Might seem a bit obvious but check the drive wheels are all functioning properly when it is running. Also check that the steering is not stuck in the one position. Check the remote to ensure the "Spot" button is not stuck down or damaged. Press it a couple of times to ensure it is moving OK.
Yeah done that seems it could be the bumper bar am i able to fix that i am a qualified electrician do you know the process
Misha S.asked
My battery is no longer charging. Where can I get a new battery please?
Johanna M.asked
Does anyone know how to replace the side brushes? They will not come off no matter how hard we pull.
2 answers
They just pull off in the center, they are quite firmly attached.
Best to use a flat bladed screwdriver as a lever. Place the point under the centre of each brush and gently lever the brush up a bit at a time moving around to make the lift even. They are just pressed on but are pretty firm.
Denielle H.asked
How often does the Mygenie battery need replacing for daily use?
1 answer
I've been using mine every day for the last month or so with no apparent deterioration. I guess you would only change it when it starts to fail ie. runs for only a few minutes. I have more problems with the poor life of the side brushes.
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