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97 questions from our users

Liz

Lizasked

Hi. I just bought the ZX1000
Does anyone know how to put it together?



No answers
Silvana B.

Silvana B.asked

Where can i buy replacement cleaning cloth pads.

No answers
Mesut

Mesutasked

Need replacement motor for the brushes, any idea where I can get it from?

1 answer
Cathy C.
Cathy C.

Maybe eBay

Fatima G.

Fatima G.asked

Mygenie has no suction
Any one can please help me



No answers
Camila

Camilaasked

Battery replacement where to buy????

1 answer
HappyUser
HappyUser

I also need a replacement battery, have looked can not find any where ?

GerdaB

GerdaBasked

Where can I get a battery for my ZX1000 there was none supplied with my purchase?

No answers
Marg

Margasked

How do I get it to mop the floor. It keeps coming up with E012 code even though the water tank is full and installed as per the instructions



1 answer
Carol W.
Carol W.

I just came on here to find out how to open the battery part! New machine too.

Reb L.

Reb L.asked

Where do i get replacement filters please

2 answers
MICHELLE D
MICHELLE D

Got mine off EBAY
2Pcs Filters for My Genie ZX1000 Proscenic Summer Robot Vacuum Cleaner

Reb L.
Reb L.

Thank you

LHAR

LHARasked

MyGenie seems to have no suction at all. It’s brand new out of the box.

No answers
Glenda M.

Glenda M.asked

I bought a mygenie, but it didn’t come with a battery. Where can I buy one please.

No answers
Gordon P.

Gordon P.asked

hi how do i know if my robots battery is bad or is it the charger...unit is about 3 years old???ta

No answers
Jo S.

Jo S.asked

Can I buy a replacement charger?

No answers
Jerzy S.

Jerzy S.asked

Cleanig the same area all the time not continue what is not clean

No answers
Jerzy S.

Jerzy S.asked

How to set it to clean the whole house

1 answer
Mal
Mal

My experience is to just press the go button and it will work its way around the entire floor area. Doors have to be left open obviously. The only things to stop it are battery recharge, full container (happens a lot in my house) and steps (or shoe laces). It will not replace a proper vacuum clean as there is only small suction (basically only collects pet hair & wont pick up anything as heavy as a pin).

Aoife D

Aoife Dasked

E008 error - won’t recharge. I’ve removed battery, cleaned charging sensors etc but still getting error message - any suggestions?

1 answer
Sam
Sam

I had this problem today, can't get mine to charge on the dock, but it will charge with the power plugged directly into the unit, socket is next to the power button, at least it can be used this way, but not ideal.

Brooke

Brookeasked

Are 750 brushes and 1000 brushes th same size and interchangeable?

No answers
Allan W.

Allan W.asked

Keeps going in circles

2 answers
Mal
Mal

Might seem a bit obvious but check the drive wheels are all functioning properly when it is running. Also check that the steering is not stuck in the one position. Check the remote to ensure the "Spot" button is not stuck down or damaged. Press it a couple of times to ensure it is moving OK.

Allan W.
Allan W.

Yeah done that seems it could be the bumper bar am i able to fix that i am a qualified electrician do you know the process

Misha S.

Misha S.asked

My battery is no longer charging. Where can I get a new battery please?

1 answer
Josh G.
Josh G.

I am in Sydney and would like to know the same?

Johanna M.

Johanna M.asked

Does anyone know how to replace the side brushes? They will not come off no matter how hard we pull.

2 answers
Kylie
Kylie

They just pull off in the center, they are quite firmly attached.

Mal
Mal

Best to use a flat bladed screwdriver as a lever. Place the point under the centre of each brush and gently lever the brush up a bit at a time moving around to make the lift even. They are just pressed on but are pretty firm.

Denielle H.

Denielle H.asked

How often does the Mygenie battery need replacing for daily use?

1 answer
Mal
Mal

I've been using mine every day for the last month or so with no apparent deterioration. I guess you would only change it when it starts to fail ie. runs for only a few minutes. I have more problems with the poor life of the side brushes.

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