My Pet Warehouse (page 2 of 10)

I have been buying from My pet warehouse for a few years now. I generally buy the Black Hawk dog & cat food when it is on sale. I have never had an order that arrived incorrect and postage has always been very quick. I love the free postage and they always throw in a small bag of lollies as a bonus.I will continue to buy from the online My pet warehouse.

Ordered over 10 days ago, no products arrived. Emailed twice and rang - received no call back or email reply.

I love ordering on line its so easy and they have some amazing specials on, even get emails with money off coupons and they are so quick to post out and love the little personal touch of a small bag of lollies they pop in the order, had a problem the other day trying to enter a code for discount so I called them, girl was so helpful and gave me another code

My dog has been on Black Hawk since he was a pup, he loves the biscuits. I switch between the Lamb and the chicken (to keep it interesting)
He is in excellent condition and as a bonus his poo is easy to pick up!

Bought 3 x orders so far, great prices as well as fast delivery. Will recommend for sure. Prices can quite high unless is on discount. Will suggest to monitor prices for a couple of week before purchase as they seem to cycle 10 -20% discounts on a regular basics.

My Pet Warehouse has brilliant customer service and they pack and ship very quickly. Competitors could take a leaf out of their book. Great products and user friendly website. Love shopping online with them.

Terrible customer service, rude and unable to provide feedback in a back order. Tried to follow up email after email and the response was uprofessional, lack of care and understanding. There is no reason to sound like I am wasting your time when I paid for these items and wanting more info on the back order status. All it took was one person to ruin the buying experience. A full refund will be issued

My Pet Warehouse were fantastic. After having major issues with another online pet store, I had to re-purchase the supplies elsewhere. The 18kg bag I ordered was no longer available, and so was sent a 20kg bag instead, at no extra cost. The package arrived quickly (despite being rural/regional), within the specified time. Looking forward to ordering again & I'm recommending this company to friends.

Service has gone down hill. Deliveries are taking longer than usual to arrive. Products in stock when ordering then not available. Took 2 weeks for cat food to arrive. No emails regarding products being sent.

Today my pet warehouse advertised “if you seen it, we’ll beat it”. I contacted them to see how much items will go down to, and this is the exact words:

“ Thank you for contacting My Pet Warehouse.
We unfortunately cannot price match to budget pet products as they as below our cost price, they do not have overheads on their products and they do not offer tracking on their shipping methods”

Then, they shouldn’t advertise that in the first place. And dis not offer me anything. Completely nothing. I will never buy from them again.

They ran out of stock for the order I placed (which is fine). What I would have liked is to have received the email saying they have run out of stock and here's your refund. I had to chase them up by phone and subsequent emails. I have used them a couple of times before and they've been great but I won't use them again as I don't like to deal with businesses that are unreliable.

I've placed several online orders for delivery. Delivery is fast and the tracking is accurate.
The website is easy to use and the prices are great. I've not had any issues, or anything out of stock when placing an order. I would go in store but I don't have any nearby.

I’ve purchased a few times from my pets warehouse, the first time I was super sceptical after I seen some negative reviews. Working in customer service I understand you’ll never be able to please some people, so I bit the bullet and purchased. Arrived perfectly, as described and incredibly quick. They emailed me their sales again, and again, I purchased. With the amazing deal I received and being around a public holiday I was expecting delays but nope, once again arrived incredibly quick, as described, for an incredible price and packed well along with some lollies.
Im so impressed with this company and I will continue to be using them!! Cannot recommend enough :)

First time purchaser. Ordered Friday morning, arrived Monday morning. Saved $40 on product, free delivery. Plus they threw in some free samples.