My Pet Warehouse Physical store

Refused to refund applaws kitten food that was faulty. It smelled off and the consistency was cluggy. Last time this happened we were told to bring it back and refund, yet refused this time. Shocking!!

Naomi from pet warehouse Coburg is fantastic. Great knowledge and customer service. Second time I have needed advice and guidance and Naomi has had excellent knowledge to assist me in choosing the right product for our kitten. Thank you

staff hardly recognised my partner, myself or our dog when we first entered the store. Wasn't asked once if we'd like assistance and didn't speak to us at all when we checked out our items. wouldn't recommend this specific 'mypetwarehouse' to anyone due to the unapproachable, unhelpful, impolite staff.

I visited the Northcote store this week and the lady working there was amazing. She was so good with my dog, and took the time to help my rather frustrating mum with a coat for her dog. Every time I visit the service is great. There is such a big variety of products, and they’re so affordable! It’s your one stop pet shop

Very happy with my purchase. Product was not in stock but they kept me updated and answered any emails I sent very promptly. Each time they offered me a refund if I didn't want to wait. I was happy to wait. When my delivery arrived it came with a little bag of lollies which I thought was a nice touch. Will definitely use this company again.

I went to the store (>20 kms away fr home) trying to price match, but the store refused to price match with petstock's sale price.

Just wasting my time.
Do not recommend.

I even can go to petbarn near my home to match the sale price of items in mypetwarehouse easily. Maybe this will be my last time trying to purchase in mypetwarehouse.

Went to the Murrumbeena store earlier this week and cannot be more satisfied with my experience! The staffs were extremely knowledgeable and gave me plenty of advices and recommendations. The prices are affordable compared to other large pet store chains. With the pleasant service received, think I will be buying from My Pet Warehouse from now on :)

I went to My Pet Warehouse in Osborne Park today - by far the most information i have EVER received about feeding my puppy. Josh went through the brands and answered any questions that I had. I feel that i walked out armed with knowledge on how to better feed my Labrador so she will live a long and happy life!
Guarantee i wont be going to any normal pet shops in the future.

I have been ordering here for a couple of years now. Every time i need something i always look here first.
Always been quick dispatch of items, The one time they did not have stock i got notified straight away. Excellent service.

Had a wonderful experience at the Rowville store. Great range of products and staff super helpful and friendly. Jax was very knowledgeable and spoilt my staffy Lenny with lots of love. She is now chewing away happily on one of the treats Jax recommended.

I went into My Pet Warehouse Osborne Park a few days ago to get my pet python some frozen fuzzy mice. There was 3 packets left and all of them were rotting, some of them were smaller than pinkie mice and mainly just dry bone with a tiny bit of flesh covered in blood. I was sure i was NOT going to feed my python that sort of food. They were lying on the bottom of the freezer and 2 of them had a big red sticker on them but i don't know what that was for.They should definitely not have this type of stock in their store. I am very disappointed and will return to buying from Pet Barn.

Chris from Coburg store was fantastic and very helpful!
The store was so cold I don't know how the staff work there. My sister and I didn't browse for very long too cold.
I would definitely contact Chris again if I was looking to buy something.

Finally My Pet Warehouse has opened in Rowville. Have been in twice now since opening and have found they have pretty much everything I need for my two girls which is great. There is even an indoor DIY bath which is a huge plus. The store Manager Jax was a wealth of knowledge and couldnt have helped more. The other staff members were very helpful and loved my girls which is a huge plus. I wish the store all the best and plan to visit often :)

My first time ordering products from here and I was great service with lots of helpful contact. Free postage. Couldn't find the product I wanted in my local store but found it here! Brilliant all round!