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135 questions from our users

Jeff Knight
Jeff Knightasked
Spot Plus 7358-8 (2400W)

The panel frequently indicates 2.1. What does this mean?



1 answer
Noirot
Noirot A.NoirotSend a private message

Hi Jeff, please call us on (03) 9563 2778 and well be able to help

JPS
JPSasked
Spot Plus 7358-8 (2400W)

The plug is heating up to about 40C after an hour or so. I have tried different wall sockets with the same result. Is this considered normal? Jean

1 answer
Noirot
Noirot A.NoirotSend a private message
Gorbear
Gorbearasked
Spot Plus

Noitot spot plus dm7358.8t need to remove wheels so as to store heater. Cannot see how to do so?



1 answer
Noirot
Noirot A.NoirotSend a private message

Hi Gorbear, Get a flat head screwdriver and turn over your heater. When you see the black clips, use the screwdriver to pry them out.

Thi T.
Thi T.asked
Spot Plus 7358-7 (2000W)

Has anyone had this problem? All the dials have been turned to stand-by and effectively "off" on all dials but hot air is still churned out? We have to turn it off at the switch for the unit to completely turn off and cool down. Bought it from the Good Guys a week ago.

1 answer
Noirot
Noirot A.NoirotSend a private message

Hi Thi, could you please call us on (03) 9563 2778

Pete
Peteasked
Spot Plus

The plug (and wall socket) on my Noirot 2400w gets VERY hot after running at setting 7 or 8 for a couple of hours to the point of being barely touchable....no extension cord is used.
This doesn’t seem safe so am taking it back for replacement as it has a lifetime warranty.
Appreciate any comments/feedback on this “hot plug” situation.
Thx Pete



3 answers
Neville
Neville

Hi, we have one and it gets quite warm but never as hot as yours seems to be. You are right to return it for replacement.

Pete
Pete

Hi Neville,
...many thanks for the advice/prompt follow-up.
Cheers,
Pete

Noirot
Noirot A.NoirotSend a private message
Jeff Knight
Jeff Knightasked
Spot Plus

Does the Noirot panel on castors need to be installed backing onto a wall or can it be wheeled into other positions ie perpendicular to the wall?

No answers
Melinda
Melindaasked
Spot Plus 7358-8 (2400W)

Hi,
We have purchased the Noirion 2400 Spot plus convection panel heater and
I was wondering whether firstly can it be plugged straight into a powerboard and can how high can it be mounted on a wall. We were hoping the heat would flow onto the kitchen area. Model DM7358.8.TFDEX, Thanks Melinda.

1 answer
Rosemary
Rosemary

Hi. I don't know if this is helpful but I have just purchased a second 2400 as the first has been so good. I plug mine straight into a powerboard. It heats a big area and the heat moves into adjoining rooms.

John M
John Masked
Spot Plus

I have a Noirot Heater with a MR190 Digital Controller which I purchased 3 years ago. As it is now winter, I attempted to turn the heater on and re programme it. The digital display lights up but there is no display on the screen. I have tried turning it off by pressing the off button for 20 plus seconds but there is no response and no display. Could you offer any other suggestions. This problem has not occurred in the past 2 winters.

2 answers
Caroline B.
Caroline B.
John M
John M

Thanks for your reply. I have now taken it in to get serviced.

Polly S
Polly Sasked
Spot Plus 7358-8T (2400W)

My noirot 7358-8t will only display HG when I turn it on. I have pressed on button for 15 seconds and it comes up with RST but when I set the temp it turns off and doesn't heat. Just comes up with HG again when I turn it on - nothing works! Do I have a lemon on my hands here?

1 answer
Perry S.
Perry S.

Did u find a solution for that. Mine does the same

ashur b.
ashur b.asked
Spot Plus

hi which one of noirot room less consumption of electricity 1500 or 2000 w thanks

No answers
hamilton
hamiltonasked
Spot Plus

My heater starts up then turns off and will not restart. If I unplug it and leave it for a while it will start again for a short time (5 mins). It displays a message of a P in the top right hand corner of the display panel and below that a rectangle with lines going up and down and diagonally within the rectangle.

2 answers
CAJ
CAJ
hamilton
hamilton
nellie m.
nellie m.asked
Spot Plus 7358-5T (1500W)

i only want to set 1 period out of the 3 periods per day. I managed to set the first period (eg. from 6am to 7am). How do I set the 2nd period off?

1 answer
Robin K.
Robin K.

I have just purchased mine and did something wrong- so now have a time in the 2nd period that I don't want to use. Does anyone know how to clear periods back to blank please?

Penguin
Penguinasked
Spot Plus

Hi, I went to turn on my Noirot Spot Plus, the round panel is working but there is a key on the screen and nothing happens when I turn the dial to on (from Stop) or turn the temperature dial up. It was wired in by an electrician (about 10 years ago), was working fine last winter. Any suggestions please :)

3 answers
CAJ
CAJ
Jason R.
Jason R.

The key symbol shows that the child lock feature is on. I think the manual says to press and hold the + & - buttons together for several seconds to turn it off.

Penguin
Penguin

Thank you Jason R. I contacted Noirot directly and they told me that for my model, to press and hold the Enter and Mode together for a few seconds. It's now off, and heater is working again :) daughter is pleased

Ali
Aliasked
Spot Plus 7358-5T (1500W)

Hi, I have set my heater to 18 degrees but as the room heats the baby monitor says the temp goes up to 23 degrees. What could be happening?

3 answers
Deanne D.
Deanne D.

I have the same issue. How did you fix it?

Nolene
Nolene
Kim K
Kim K
Katie1922
Katie1922asked
Spot Plus 7358-5T (1500W)

I have a Noirot Spot Plus with Digital Timer and I set it at 16.5 in my baby's room. It heated the room to 18 degrees, 3 hours later it was 20 degrees so I reduced it to 16 degrees. 6 hours after that it was 24.7 degrees in his room which is very dangerous for a baby. I thought these heaters maintained the temperature. Why does it say 16 degrees and continue to heat past that point?

4 answers
Noirot
Noirot A.NoirotSend a private message

Hi Katie, could you please call us on (03) 9563 2778 and can help resolve the issue.

Ivy
Ivy

That does not sound very good. I have no advice. I've never used my timer function so do not know how well it works.

Anthony
Anthony

We have the same issue, we set it at 19.5 and it keeps heating to 22.5. If we turn it off and then on again it doesn’t continue to heat until the temp drops but if it is left on it doesn’t seem to cut out at 19.5

michelle
michelleasked
Spot Plus 7358-8T (2400W)

hi, how do i reset my heater? its DM 7358 model just stopped working last night have reset it in the past

3 answers
Noirot
Noirot A.NoirotSend a private message

Hi Michelle, to reset your heater hold down the power button for 15 seconds. If this does not work please call us (03) 9563 2778.

Debi Slinger
Debi Slinger

It would be best to contact either the store of purchaser or the manufacturer as I don't have the experience of this happening

Paolo R.
Paolo R.

These heaters are marketed as market leading....my experience is anything but, warranty....forget about it. I called them, not all that interested. I own about eight of their heaters...never again!!

Joel T
Joel Tasked
Spot Plus 7358-8T (2400W)

Hi, I notice the " - " button does not work anymore, I had to RST the heater, to reset the temperature. Is this a common issue?

1 answer
Debi Slinger
Debi Slinger

Not that I'm aware of. I'd liaise with the person you purchased from or go directly to the manufacturer.

Kristin S
Kristin Sasked
Spot Plus

Hi. My Noirot wall heater is set to manual and on however the heat on light is not illuminated. The power light is on. There is no heat. It is hardwired to the wall so taking to a shop is not so easy. Any suggestions to make work ?

1 answer
Noirot
Noirot A.NoirotSend a private message
Carl
Carlasked
Spot Plus 7358-8T (2400W)

I just bought my heater from Harvey Norman 2wks ago and it was working but now when I turn on the panel lights up for a few seconds with code 2.3 then it goes off and won’t turn back on. I’ve tried holding down the on button but wont turn on. If switched off/on from PowerPoint the panel lights up again with the same code 2.3 and goes off. Any ideas?

3 answers
Noirot
Noirot A.NoirotSend a private message
Carl
Carl
Carl
Carl

Update - replaced the heater at Harvey’s and the new one is working well, I think it even heats better than the last one which must have had a faulty control. So far happy, might buy another for the bedroom.

BiggKat02
BiggKat02asked
Spot Plus 7358-8 (2400W)

I have recently had one of these installed at home, hardwired in by an electrician, wall mounted, plugged directly into an adjacent power socket. As it’s not 3.5k/w I’m getting charged at the higher rate. If it’s turned off at the power point and never used, can it use power at all? Seems a daft question but my usage seems to be going up and I’ve deliberately not used the heater to test for this.

Cheers

Andrew

1 answer
Noirot
Noirot A.NoirotSend a private message

Hi, If the heater is turned off at the power point no power should be being used. We would recommend speaking with your electrician.

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