h_ribeiroSydney, NSW
Disgusted with NRMA
Booked International Travel with NRMA, since I have been a member for over 15 years, and did have an incident in Honolulu and was hospitalised. NRMA were fantastic.
I rang today to cancel my travel policy because I can't go overseas at the moment due to the Corona virus. I didn't think they would do it for free, I expected maybe a small admin charge, but to find I will lose over $90 for a 'just in case', that never happened, is totally wrong! Shame on you NRMA, especially at this time and all policies should be null and void at this time, and not, 'did you read your PDF'.
I am not happy with this service seeing I never actually travelled anywhere, and was not due to travel till mid May.
2 comments
Care TeamNRMA Insurance
Hi there. We have an update for you. Our team have been working to find solutions for our Covid-19 affected customers, including travel customers. In the 24 hours since you posted this and concerted u... Read more
s, we have announced that a decision has been made regardig cancellation fees.We have removed cancellation fees for travel insurance policies during the COVID-19 pandemic. Can you please contact us back so that the team can organise the rest of your feund for you? Thankyou ~ LizzySimilar opinion? Write a review on ieatwords.com.au!
Bryan - CanberraCanberra 2600, ACT
- International
- Verified customer
Helpline not
Three weeks trying to extend my overseas travel policy without success. Six communications ignored and long delays trying to call using the helpline number. Two suggested solutions from NRMA, the first sent by email and the second by phone with the helpline, have produced no result and I am still left without travel cover. No coordination between NRMA, IAG and Cover-More and the customer is ignored. A poor experience after 25+ years with NRMA.
3 comments
Care TeamNRMA Insurance
Hi Bryan. I have responded to your ticket. Hope to hear from you soon ~ Lizzy
The Covermore Team has finally responded, Lizzie.
Care TeamNRMA Insurance
That's great Bryan, if there is anything else we can also be contacted on Facebook. ~Natalie
Similar opinion? Write a review on ieatwords.com.au!
Kay
- 4 reviews
NRMA Travel Insurance Beware beware when using them for travel insurance
Contacted this Company over a year ago to take out Travel Insurance for a trip on a cruise to Hawaii AND French polynesia for August 29th this year for 35 days returning 3rd October. Was told Yes! we will cover you, Pay the fee o$4500.00 I did that, then received a questionnaire in the Post asking about my Medical condition (after I had paid the $4500.00 ) I filled it out and what came back was an online paperwork policy that deleted just about every medical condition you can think of, however when I first made contact spoke to M...Read more
an he said Yes! you are indeed covered. But pay up first, which I did. I have had two stents have slight High Blood pressure and am 78 yrs old a woman. Nothing else is wrong with me. Imagine how I felt when I read all the deletions what a rip off. I would never had paid had I known that in the first place. They even said I would not be covered for any Respiratory condition, kidney disease etc etc. when I asked for a hard copy of the policy was told by man again they would send it out Well it never came. my Girlfriend said Well my dear what are you covered for? I said probably only malicious damage and maybe theft. I certainly feel cheated and conned I insisted on a hard copy but it was never sent out I am doing a world cruise next year 106 days and I wont be insuring with NRMA I will use Covermore SO Take NOTE all travellers. Don't pay any money until you have absolute proof that all your health needs will be covered. My advice is dont insure with NRMA2 comments
Care TeamNRMA Insurance
Hi Kay, thanks for letting us know about the issues around your travel insurance. You were well within your rights to ask for a review of your policy if you were unhappy with the premium and the cover... Read more
age offered. If you would like us to help, we would be happy to send your comments over to the travel team, could you private message our Facebook page https://facebook.com/nrmainsurance/ with your travel policy details, happy to help escalate this for you. ~KazPolicy Number was 71800834447 Paid $4279.00 I don't use facebook so you will have to take this as my details Medical Assessment No 12173450
Similar opinion? Write a review on ieatwords.com.au!
Find out how NRMA Travel Insurance compares to other Travel Insurance
Know better, choose better.
Definitely not a fan
My husband knocked out his whole front tooth in Thailand the day before we flew home. Logically, we therefore sought treatment in Australia as the trauma to his gums had to recede before restoration could happen (we had our dentist write a letter stating this as well). NRMA denied our claim as they do not provide insurance for services in Australia. This is ridiculous, would they have preferred we stayed overseas for another two weeks until it could be fixed? Paid accommodation, flight changes, daily costs etc? Should we have risked a sketchy d...Read more
entist in Thailand? I understand the policy is reasonable in most circumstances, but I think that exceptions should be made in exceptional circumstances and travellers should not be punished for making a logical decision. What if we stayed for another two weeks and they still denied our claim? They certainly don't make decisions on claims quickly.1 comment
Care TeamNRMA Insurance
Hi Eke, thanks for your review and letting us know this incident was not covered under your policy. If you believe the decision was incorrect you are within your right to ask for a manager review. Ple... Read more
ase private message our Facebook page and say you are from Product Review if we can help you with this. ~KazSimilar opinion? Write a review on ieatwords.com.au!
PattoMid North Coast, NSW
- 3 reviews
- 1 like
Don’t do it. Get different insurance for overseas that supports you, they are good in Australia NOT Overseas
I purchased full comprehensive travel ins for myself and 2 sons .I’m in hospital in east Germany now into my 5th day. I got plurisey some how and had to continually call Nrma/cover more
they don’t believe me about my condition
Only today they said they would pay for hospital E5000. Who has that sort of money at the end of their trip availanle.
I warn everyone going o/s look elsewhere
You need cover that works in none English speaking countries and believes you. When policy purchased none of this was declared only after when claim made
3 comments
Care TeamNRMA Insurance
Hi Patto, I am very sorry to here about your illness while travelling overseas. If you are still having trouble with your claim I would like to have someone contact you to help. Please PM us with your... Read more
policy/claim details to our Facebook page via messenger: https://www.facebook.com/nrmainsurance/. Just let us know you're from Product Review and include your name, DOB, address and contact details. ~ Jono[Personal Information Removed]
Care TeamNRMA Insurance
Thanks Anthony, we don't reccomend leaving your personal details on a public forum so I have asked Product Review to remove them to protect yourself.
I have passed your details onto our travel team ... Read more
to contact you via email and discuss your claim further. I do apologise and hope it get's sorted for you. ~NatalieSimilar opinion? Write a review on ieatwords.com.au!
FotSydney, NSW
NRMA travel Insurance
I am currently overseas and needed to contact emergency assistance as I had fallen ill with gastro, fainted and hit my head. I was taken to hospital just over 7 days ago and NRMA insurance has still not decided whether to assist me. Their emergency assistance area handling this have been terrible.
1 comment
Care TeamNRMA Insurance
So sorry to hear what's happened to you on this trip Fot! We are not directly a part of the travel team but can definitely follow up on this for you. Could you please get in touch with us via Facebook... Read more
with your policy and contact details? You can use this link: facebook.com/nrmainsurance. Thanks Fot! ~JamieSimilar opinion? Write a review on ieatwords.com.au!
Not HappySydney, NSW
Need to get their act right!
Taking out a travel insurance policy with NRMA. As a customer of all our insurance needs. They let us down this time.. As for our medical conditions for a quote jump from $116.00 to $252.00.. For 8 days of domestic insurance. So what is wrong about us using our Medicare and our private health fund? As I said to them that we don't need medical insurance..I had read bad reports of NRMA, and hate to find out about making a claim with them...As one said Thieves NRMA on travel insurance bloody greedy....
2 comments
Care TeamNRMA Insurance
Hi Not Happy, Sorry to hear that you have left feeling like this. Our Travel Insurance Product has always been very popular and one with a good coverage. I hope that you have found one that suits your needs and budget. ~Renae
We sure did! with a lot more cover for only $112.00 for 7 days and still got cover for medical and dental of 250,000....we are a lot better don't you think?
Similar opinion? Write a review on ieatwords.com.au!
COLLINSHunter Region, NSW
- 2 reviews
Travel insurance no stars..
No stars rating.. Thieves NRMA on travel insurance bloody greedy. Don't pay out on delays or your holidays. Been spoilt. Don't stranded.. Go with NRMA. You'll be sick.. Trying to claim.. Then 5 weeks later saying no.Refunds.. Very evil. And then charge you to leave.. And no refund...
3 comments
Care TeamNRMA Insurance
Hey Collins, sorry about the way this has made you feel. We can confirm that we would cover unforeseen travel delays but if the delays were caused as a direct result of the airline (the did not mainta... Read more
in the plane properly and needed to repair on the ground and this delayed your flight for example) they are liable for any costs associated with the delays as this is not an unforeseen event it is the direct fault of the people who have provided you with the service you paid to receive and they did not provide it. Travel insurance is to cover you for things like storms or weather events that might delay your flight as well as unforeseen illness or loss of luggage but we do not provide coverage for the negligence of an airline or service provider. If you could give us a little more details about the situation we would be happy to try and offer any assistance or we can or escalate your concerns through to the team that will be able to assist with this. ~LochyWe don’t know what happened to the plane we lost our holiday in KL insurance claim or our payments back lost 3 days
Care TeamNRMA Insurance
Collins, we would be happy to escalate your concerns to the claims manager if you feel the claims decision was incorrect. Please PM details to our Facebook page or email [email protected]. ~Kaz
Similar opinion? Write a review on ieatwords.com.au!
MichaelGold coast
- 3 reviews
- International
- Verified customer
Very impressed and grateful
We have an Annual Multi Trip International Comprehensive policy and we were travelling in western China in September when I suffered a significant leg injury that required surgery within two weeks. After four days NRMA had me medically evacuated back to the Gold Coast with both of us flying in business class so I could put my leg up during the flight. Because I had private health insurance in Australia NRMA arranged for a top surgeon at a private hospital and had a vehicle waiting at Brisbane airport to take me straight to the hospital on the G...Read more
old Coast. I was operated on successfully two days later. NRMA also paid for our overseas medical, additional and cancellation expenses ten days after submitting the receipts as promised. We have been using NRMA travel insurance since we retired and we have always found them to be very competitively priced compared to other insurance policies - especially if you are a home insurance customer.Similar opinion? Write a review on ieatwords.com.au!
Find out how NRMA Travel Insurance compares to other Travel Insurance
Know better, choose better.
Frequent TravellerALEXANDRIA
Woeful experience
I have been a NRMA customer for 26 years. I am also a frequent traveller and while shopping for travel insurance for a trip in April next year, I came across NRMA annual multi trip travel insurance. It seemed like a reasonable deal - $611 per year - so I signed up. I received my insurance certificate, effective 04 July 2018, so I did not think any more about it. I am due to fly out to the US on Sunday so I rang NRMA to check if i needed to notify them every time I travelled. Instead I was told that my annual multi travel insurance was not valid...Read more
until my trip in April next year. I pointed out to the representative that I would not have bought and paid for a policy that far in advance unless I could use it. No problem, I said, please change the commencement date to today instead of April next year. After liaising with CoverMore, the NRMA representative told me that was not possible. NRMA would have credit the original policy - and I would only receive $458 as I was cancelling outside the cooling off period - and it would take up to five days before receiving the credit, leaving me $600 out of pocket just before I was due to leave. I asked NRMA to cancel my policy and immediately bought an InsureandGo for a lot less. Now I am reconsidering what to do with my other NRMA insurances...7 comments
Care TeamNRMA Insurance
Hey Alexandra, we are sorry to hear about this experience. Although the information provided was definitely correct as far as the cover being 12 months from the issue date and not being able to change... Read more
the start date of a contract once issued but if you could provide us with your policy number we would certainly like to have this situation looked into for you to try and rectify the issue with the cancellation and refund. ~LochyMy policy number is 718100268869. The effective date on the Certificate of Insurance is 04/07/2018 which is what led me to believe that the policy commenced that day and would renew annually on the an... Read more
niversary date. As I stated, I have since purchased another travel insurance so all I am seeking is a refund of the remaining amount ($153) and an apology.To finish off this saga, I have not heard anything back from NRMA after posting the above. Says it all, doesn't it?
Similar opinion? Write a review on ieatwords.com.au!
NRMA Travel Insurance is Underwritten by Covermore, Our Loyalty with NRMA means nothing.
Over the past 10 yrs of enjoying cruises in our retirement years and taking out travel insurance with NRMA (which is underwritten by Covermore) and being loyal NRMA customers for over 40yrs, and having at this time approx 10 NRMA Policies, House/Contents Ins, Car Ins, etc We again took out Travel Insurance for a 9 day cruise in March. My husband's mother has had poor health for the past 10yrs, which at the age of 94 yrs is not something that has hindered our travels of 9 cruises over this time. Unfortunately she passed away on our recent cruise...Read more
and we flew home to make arrangements and be with family members. Having Travel insurance we felt the financial loss would be covered by Travel insurance. No apparently. Our Elderly mother had a pre existing illness over the past 8 yrs, which at that age would be expected, so we were not covered. Shame on Covermore and shame on NRMA for not providing us with the cover we required and the absence of any consideration for our loyalty over many decades. We will be not renewing any of our NRMA Policies when they become due, which per annum, amount to the same monetary annual amount of our Travel Claim. Loyalty means nothing. And we have now decided to claim the same privilege of our loyalty to NRMA and never deal with them again. But continue to enjoy many Travels each year as planned in our retirement.1 comment
Care TeamNRMA Insurance
Hey Gaz, we are very sorry to hear about this experience and the service that has been provided in relation to this claim. With insurance as it is to cover unforeseen events pre-existing conditions ar... Read more
e not considered unforeseen, but we would absolutely like to see if we can provide any further assistance regarding this matter. We can escalate your concerns through to the travel insurance team and see if there is anything they can do to help with covermore if you could provide us with your claim number, we certainly do not want to leave you feeling this way. ~LochySimilar opinion? Write a review on ieatwords.com.au!
- Single Trip
- Verified customer
Drowned my iPad Air .....covermore is pathetic
I drowned an iPad Air with 64G and 3G...I had a receipt for $900. A compulsory quote from a repairer to say that it was a write off cost $50. The excess was $100 and the depreciation took the rest. They offered me $42 for an item that I could still buy new! So to make the claim I was negative $8! It was impossible to discuss it with the NRMA - they flicked it at every attempt. Covermore were appalling for some time until eventually I told them we were in dispute and then they offered more...and we settled. But the stress is not worth it.
3 comments
Care TeamNRMA Insurance
Hey Murray, thanks for letting us know about this situation. We do apologise about the service you have received from cover more in relation to your claim as NRMA do not manage the claims directly and... Read more
covermore arranges all the repairs and services (NRMA only have a repair network within Australia so we trust covermore to look after our customers with their overseas repair network) we are not able to provide a resolution directly. We do appreciate you taking the time to let us know as we do want to make sure covermore are providing the right level of service to our customers so can absolutely pass your feedback on. If you did have anything else you would like to discuss or there was anything else we could try to assists with do not hesitate to let us know. ~LochyLochy - I don't know what you mean by 'overseas repair network'? The quote for repair was obtained in Wollongong. I have been a member for 25 years...and NRMA refused to talk with me. I use Allianz now for travel insurance.
Care TeamNRMA Insurance
All the travel insurance claims are managed by covermore rather than us because they have people all over the world where we can only provide claims assistance in Australia, this means that even when ... Read more
within Australia we do not manage any of the travel insurance claims. We certainly do apologise for the experience with covermore and would still like to pass your feedback on to the travel team so we can try to improve the services we can provide.Similar opinion? Write a review on ieatwords.com.au!
Worthless Insurance
Missed our flight because of error in itinerary printout.
All we needed was help to cover a short haul European flight but when we called NRMA we were told we had no claim and were left high and dry. We didn't need a cash payout all we needed was help and what we got was ignored.
1 comment
Care TeamNRMA Insurance
Hi Ash, thanks for sharing your feedback with us. We do appreciate that this was a trying situation but insurance is there to cover unforeseen events if the flight provider has made an error then they... Read more
would be liable for any costs involved in helping you and as such this would not be an event you could claim on as this was negligence from the company who provided you with the itinerary. For example If a builder after being paid to do work in your home damaged your home through negligence you would not claim on your home insurance the builder would have to cover because they are responsible for the damage it is not unforeseen this would work the same way with the travel insurance policies. We do apologise if this was not explained or you feel the service you were provided was not acceptable we will certainly pass your feedback and please let us know if we can provide any other information for you. ~LochySimilar opinion? Write a review on ieatwords.com.au!
Craigsydney
- 2 reviews
- 5 likes
Loyalty they say! You are not dealing with NRMA.
We had a family trip to the US (Disneyland etc) planned for February. We decided to get travel insurance through NRMA (at a higher premium than other less well known insurers) because we had a relationship with NRMA and thought our loyalty would count for something. At the time we had 7 policies with them and had been a member for nearly 30 yrs without a claim. My son broke his ankle 2 weeks before we were supposed to leave and was unable to fly so we had to cancel the holiday. When we made the claim we were quickly handed over to Covermore ins...Read more
urance who it turns out the policy was with. Covermore acknowledged that our claim was legitimate but refused to cover the $1200 cancellation fees charged by the travel agent. How are "Travel" Agents cancellation fees not covered by "travel" insurance (particularly when the travel agent was Flight Centre who recommend Covermore). When I contacted NRMA they told me it had nothing to do with them and quickly washed their hands of me. I later rang an NRMA consultant and asked if they thought travel agents cancellation fees would be covered by the policy and they said "they couldn't see why not". Very disappointed. Bought the policy with NRMA because of their reputation but all they were interested in was taking the sale. I am now a disgruntled "loyal" customer looking for many insurance alternatives.2 comments
Care TeamNRMA Insurance
Hi Craig, thanks for your review, sorry to hear your son was injured and you had to cancel your holiday. Yes our travel insurance is underwritten by Covermore, this is noted on your Certificate of Ins... Read more
urance and the PDS. If you are unhappy with the outcome of your claim, you can dispute this by emailing the customer relations manager at [email protected]. They can review your complaint and provide a decision to you within 15 working days. All the best. ~KazBeen there done that, Apparently travel agents cancellation fee are not covered by travel insurance? I understand it was underwritten by covermore but I thought I would be dealing with NRMA who I thou... Read more
ght would look after me given I have multiple policies, have paid them thousands of dollars and never made a claim. The little contact we did have with NRMA was very disappointing. We were given incorrect information on a number of occasions which almost caused us to void the policy and take my incapacitated son additional, unnecessary doctors appointments. My question is what is the point of buying the policy through NRMA when you can get exactly the same thing straight from Covermore or numerous other sales outlets for Covermore for potentially lower premiums. We were paying for NRMAs reputation but got nothing from them apart from misinformation and redirection. I note in your reply that again you just redirect me to covermore.Similar opinion? Write a review on ieatwords.com.au!
kashewsydney
NRMA travel insurance claims process more painful than Root Canal
A little over 2 months into a 5 month trip to France I experienced excruciating tooth pain as a result of an infection under a tooth. As a result I had to seek professional advice and treatment from a dentist in Lyon. As a soon as I returned to Sydney in 2017, a claim was submitted to NRMA for around $1400. The following is a list of the documents requested and provided to date:
1. Airline Ticket with travel details
2. Credit card statement showing the purchase of the travel ticket.
3. My claim form that id...Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how NRMA Travel Insurance compares to other Travel Insurance
Know better, choose better.
Hayley FNSW
- Single Trip
- Verified customer
They don't tell you everything!
Policy seemed great and easy to apply for, after doing some research this seemed like the best. During my trip to Vanuatu, I perforated my eardrum, which caused me to be out of work for 2 weeks. I lost over $1100 of income and being casual, was not paid sick leave at work. I had proof of my rostered shifts and when trying to submit a claim for loss of income, was told they only cover your loss of income a month after your return! Any money lost in the first 30 days out of work is not covered! If I had known this prior to leaving I would not have paid over $150 for insurance that would not properly cover me. Disappointed and will NOT be using NRMA again.
3 comments
Care TeamNRMA Insurance
Hey Hayley, thanks for your review and sorry to hear about your incident during your trip and that you are disappointed your two weeks lost work was not covered. Our PDS does state under the section L... Read more
oss of Income, that income is not covered for the first 30 days from when you planned to return to work after your holiday. This is standard across most travel insurance companies. We would encourage new policy holders to ask specific questions about their cover if they are concerned about certain things if they cant read or understand the PDS. Our consultants are always happy to clear up any questions you may have about your coverage. Thanks again for sharing your thoughts. ~KazHi Kaz,
I understand it is in the PDS, but this document is only provided via email once you have paid for your insurance. If that was disclosed on your website when choosing a level of cover and vie... Read more
Care TeamNRMA Insurance
Thanks for your feedback Hayley we will certainly pass this on. ~Kaz
Similar opinion? Write a review on ieatwords.com.au!
ChrisSydney, NSW
- 2 reviews
- 1 like
- Multi-Trip
- Verified customer
Great until you submit a claim
Like all NRMA policies our travel insurance policy was quick and easy to set up, make the payment and receive the relevant documentation.
Our well known airline carrier cancelled our flight and put us on a flight 24 hours later. As we would miss our connecting flight we had to purchase new replacement air tickets to fly to our destination. Making a claim is done via the web. The process to submit your details is terrible. Your travel agent is also required to submit supporting documentation. The insurance company responses were poor and extremely frustrating seeking additional details and wasting time.
Our claim was denied as this policy only covers delays due to airline strikes. It does not cover operational delays.
3 comments
Care TeamNRMA Insurance
Hi Chris, thanks for letting us know about your recent claims experience. We are really sorry you felt the online claim lodgement was tedious. We will pass your feedback onto the IT team so they can r... Read more
eview the online claims process to see if we can make it less frustrating. We are also sad to hear you felt the customer service was not up to scratch, we would certainly like to investigate this and would ask if you could please private message your policy number so we can send your comments through to the travel team. This is certainly not the level of service we strive for here at NRMA. Thanks again for your feedback Chris and we hope to hear from you soon. ~KazKaz - I have tried to contact you and escalated my request within the NRMA without success. No one knows you and I have had no response back from the NRMA.
Care TeamNRMA Insurance
Chris, please message our Facebook page at this link https://www.facebook.com/nrmainsurance with your travel claim or policy number plus your feedback and we will be sure to pass it on for you. ~Kaz
Similar opinion? Write a review on ieatwords.com.au!
MattieAustralia
- 3 reviews
- 4 likes
Good, and bad.
Purchased online via webpage. Supposedly entitled to 5% Member discount ? At no time asked for membership details. Seemed to be interested in home insurance cover held ?
Can choose to simply not cover pre-existing conditions. Simple. This is for you if you have a non-serious pre-existing condition.
Shocking web forms, calendars for dates of birth are something like 18 months off the mean date for any given age. If you need to go back it cancels the names and addresses. There is a drop down combo box for Visa/MC with no arrow control an...Read more
d two buttons that do nothing because they are actually only logos. Radio buttons for two choices guys. Making a choice cancels the details? Credit cards have BIN numbers anyway guys. Final page does not confirm email, nor phone contact details, and get this, *resets* to the home page. So good luck working out your coverage details. Certificate checks out, but otherwise it looks very scammy.1 comment
Care TeamNRMA Insurance
Hey Mattie, sorry to hear this! If you need help with your cover going forward, we can organise a call back for you within the next 24 business hours from our Travel team? Appreciate your feedback aro... Read more
und the website here, will make sure this is passed on to the right team. Thanks for taking the time to share this with us Mattie! ~JamieSimilar opinion? Write a review on ieatwords.com.au!
Unfair and pointless
My partner and I spent some time in New Zealand for a holiday and our carry on luggage was stolen out of our rental car. It contained our passports and other belongings. Due to their ridiculous terms and conditions our claim was unsuccessful because they did not cover ‘unattended luggage that was not in the boot.’ Yet, our boot was already full of other larger luggage as the rental car was rather a small vehicle. Their policies are extremely unfair and do not consider the rights of their clients particularly when the circumstances were beyond their control. Would not recommend.
Similar opinion? Write a review on ieatwords.com.au!
Great service at claim time
This was my first time taking out travel insurance to cover me for sickness but first time ever my luggage’s was delayed and I was so happy with the claim process after I got back. Being jet lag I was so impress how processing the claim over the telephone was so easy and simple. The consultant was very helpful
1 comment
Care TeamNRMA Insurance
Hi Durana, thank you for letting us know you were really happy with the service you received from the travel claim team, that's great to hear! We appreciate your feedback thanks so much again! ~Kaz
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
jetsetterasked
Thanks for answering my question. My next question is this. When I renew our annual policy in May will we be covered for coronavirus or will you say that we bought the policy after coronavirus became a known event?
1 answer
Care TeamNRMA Insurance
Hi there, we are not a part of the travel team as they are a specialised area, please call the travel team on 1300 305 790 to discuss the coverage of your renewal policy. They are available 8am to 8pm every day to help. ~Kaz
Wayne Yasked
We have an NRMA travel insurance policy for a proposed trip to Europe in 3 weeks. We are travelling to Italy to board a cruise ship. Will be covered by our policy for medical expenses if we contract Coronavirus? ( the Australian govt smart traveller site has said to exercise caution in Italy) If we are not covered for Coronavirus medical expenses can we purchase additional coverage for this event?
Regards
Wayne
3 answers
Care TeamNRMA Insurance
Hi Wayne!
In regards to medical expenses - as you have purchased the policy prior to the coronavirus beginning and before the caution was issued then you will be covered for medical expenses if you were to catch the virus on holidays.
Our travel policies unfortunately won't cover cancellation, we have a clause that does state - "We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious
disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.” However - if you have purchased the Cancel-For- Any-Reason option which is only available at the time of taking out the policy then the team will have a look at the terms of your policy.
You can find out more information here - https://go.nrma.com.au/2PJ3CqR
Enjoy your holiday! ~Natalie
Thanks Natalie. We spoke to an NRMA insurance representative face to face yesterday and they told us we have to contact Covermore insurance. We telephoned Covermore and they told us firmly that we would not be covered because the Australian govt had issued the Italy travel advice. We then cancelled our trip this morning as Covermore had advised we would be uninsured for medical expenses if we contracted Coronavirus. Appreciate your advice but really disappointed with Covermore.
Care TeamNRMA Insurance
Hi Wayne, would you like us to follow this up for you? If so please send us a message on Facebook with your travel insurance details and we can ensure the correct information has been provided. ~Natalie
jetsetterasked
We purchased our annual multi trip policy in May last year. We are travelling to Japan next month. As this policy was bought long before the coronavirus are we covered for trip cancellation? If not are we covered for medical expenses if we catch the virus on our trip?
1 answer
Care TeamNRMA Insurance
Hi Jetsetter! I'm sure you have been looking forward to Japan!
Our travel policies unfortunately won't cover cancellation, we have a clause that does state - "We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious
disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.” However - if you have purchased the Cancel-For- Any-Reason option which is only available at the time of taking out the policy then the team will have a look at the terms of your policy.
In regards to medical expenses - as you have purchased the policy prior to the coronavirus beginning then you will be covered for medical expenses if you were to catch the virus on holidays.
You can find out more information here - https://go.nrma.com.au/2PJ3CqR
Enjoy your holiday! ~Natalie
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Care TeamNRMA Insurance
Hi, thanks for your review.
It's good to hear you have an incident and we were there for you like we promise to be. ... Read more
COVID19 has affected many people and it's sad to hear that many peoples lives are changing by the minute. We have exclusions, policies & PDS to make the product you are buying clear and fair to all that decide to purchase the product. As an insurer we must abide by our terms to all our customers and unfortunately that includes loyal customers like your self or new customers. We unfortunately can't change our product and what it states based on loyalty and unfortunately anything outside of the cooling off period has a cancellation charge. We are absolutely there for our customers and will try and do what we can with the current situation. I apologise your recent experience has left you unhappy with NRMA. ~Natalie