I have ordered Monday and got tracking the next day expected to arrive on Wednesday. And now I’m still waiting and expecting to receive in the next 10 days. Do not believe on their next day delivery it’s absolute rubbish! Do not trust their mailman service as well! They will take 2 months to arrive. Once I receive my current order I will never ever use any of the officeworks again. I never had a good experience with them. Absolutely bad customer service even their store which I went on Thursday.

Ordered some kids art and craft supplies, website is easy to use with variety and great price. I was so surprised to see same day delivery for orders over 55 $ if order is made before 11.30. I gave it a try and so it did. It arrived the same day. Highly respected for those who made it happened during this Covid-19 crisis.

In creating the new online photo system, it may be faster to upload (I am not sure as I didn't get to try this). Thankfully they kept the photos from my account that I had previously taken hours to upload, but they have taken away the simple collage print option away that was available in the previous system. This I require for my business to create collages of photos for the children (I just needed a 6 x 4 in half). WHy on earth has this option been removed! You will not get my business now for photos! This is all I need to print, and had a good price. Why on earth would you remove it! It makes no difference to you!

We purchased the Epson T3160N based on the cost and also the fact we had trouble with a previous HP Printer.
After spending $1200 you would think it would come with ink!
It comes with what it calls initial ink!
Printed 8 pages and it now says low ink and wont print.
Now have to spend another $300 on new cartridges!
Truly a disgrace on Epson's part as it was never mentioned in any literature or sales pitch.

Went online to order 2 laptop computers that were shown as being in-store and 2 headsets (granddaughters homeschooling). Order accepted, it is not possible to contact store or any Officeworks staff and 21/2 hours later got the message "Unfortunately order unsuccessful". In that time I could have bought the same 2 computers from Harvey Norman, who are now out of stock. The problem for Officeworks is that I buy extensive Officeworks products Melbourne to Cairns. No longer and also will instruct all family members not to deal with Officeworks. Absolutely disappointed, reflects poorly on the company. Should not be attributed to covid 19,

Ordered a Varta Universal Battery Charger on 31 Mar 2020 - $29.95. Picked it up 1 April 2020 from the Mandurah store. Does not work Puzzled. I have several rechargeable batteries and they failed to light up to indicate the charger was working. Had to rub the positive and negative points against the charger and for a very short while the lights appeared. Then the charger stopped doing what it is supposed to do. The product is not worth the money being asked for it. I will be returning the product and asking for a refund.

placed order and received a delivery day, waited home all day, it didn't arrive so checked tracking the delivery was put forward, it has now been put forward 3 times, sent them an email, no response, if amazon, apple can deliver on time or in most cases before their stated delivery date, why can't officeworks? i am sure their volumes are much greater than theirs.working from home and need this piece equipment.

As one of those high risk to Covid19, and thus confined to the home, my power lead broke. As the computer is my window to the world, I ordered one for home delivery. The date for its arrival kept moving, which is fine as some delay is expected, however it was delivered today to a newsagent which is further away than the store! I was in all day, so lazy courier. On checking the status of my order it is still outstanding and due for delivery next week. I had already sent an email requesting a status update, no reply to it. Poor customer service and I will certainly not be using this company again.

A mistake was made when delivering my fitbit to the Bathurst Store, when I opened the box there was a random item inside. They looked after me straight away, they called the head office to get approval to give me the same fitbit from instore so I would not have to wait. I did have to wait 15minutes or so but it was fixed then and there as a matter of priority from the Physical store and that is all I could ask for.

unable to complete online order due to poor webpage design

also unable to contact Officeworks by phone due to their faulty automated answering system

they do not want to do business !!! why don't they just turn out the lights.

This pilot pen is the best pen i have ever used. The grip is amazing the ink rushing out on to the paper is exquisite. Office works did well on this one. 5 stars.

I understand that things are a bit tough with the ongoing COVID-19 pandemic, but OfficeWorks have implemented a terrible policy by not allowing people to call the stores to check if stock is available. I could not order anything online so the only remaining option was to visit a store. I did this multiple times in the past few days just to find out that they don't have any stock (the staff members even refused to go have a look out the back). Complete waste of time and put myself at risk multiple times because they refuse to allow phone calls and you can't order anything online. Ended up spending my $500 elsewhere. Won't be going back.

We made an order approx 3 weeks ago. I placed the order number in to their tracking system and it says its invalid. I emailed them and 5 days ago and they havent returned my email or called me

I brought a laser tablet, only had it for 2 weeks. It sometimes played up went very slow, one day i put it down on the bed and walked off, came back and notice the screen was all cracked, i felt the screen couldnt feel it cracked on the outside, it was all under the screen, you couldn't see anything on the screen when unlocking it. Took it back to the store ask for them to fix it, they told me they could sent it away but i would have to pay for it, asked how much it would cost they said $100. ( thats what i payed for the tablet)