I bought a monitor that was to be delivered the next day, order number 163601152 after about 2 days and calling to find out what was going on, they deliver a wrong item to me. I rejected it and told them about it they said they needed to investigate where my order is, I got fed up after another 3 days and asked for a refund. These guys don't know what they're doing.

This is a small thing, Office works advertise their canvas prints as "Material: Artistic satin canvas with solid softwood frame with a wedged mitre joint and nylon hanging point", "Your canvas print will arrive ready to hang." however it's not ready to hang as they don't supply a nylon string "ready to hang". In future I will use other places that provides the full product.

Purchased 2 items but only 1 was delivered. Blame it on their appalling delivery partner Toll but Officeworks was no help in helping to resolve any issues. You'd think Officeworks would be a reliable name. This is my first online purchase and never again.

Things were going well, until colours started to fade. Then the pink just stopped. Filled the tank. Then went through all the maintenance procedures. After doing all that was asked. STOPPED COMPLETELY. Error Message. Looked up Error Message and said send back for repair. HELLO...!!!! Now I have four ink tanks completely full. A Printer that has given up the ghost. In the middle of an important presentation and now what? I purchased this printer on the recommendation of the Staff member who said it was the most cost effective, as you just had to fill the individual tanks and not have to rush to the shops and buy cartridges. NUFF said.

Sold me furniture without organising delivery, told me email confirmation was coming but nothing. No one picks up calls, online delivery track and trace system fails to record my order. Yet still refuse to refund! Poor organising and management.

Ordered 5/3, despatched email received 6/3, still waiting for delivery 20/3. Warehouse is one hour from my address. Phone enquiry no help, can't track (though tracking is part of deal)

Delivery system was unreliable, customer service was not helpful. I ordered printing online for more than 700$ since 2 weeks ago and still waiting. I should review this website before I ordered my printing and I now desperately need to use those printing documents for my business. Please take my advice, do not do any business with this company.

Staff helpful in guiding where to locate products, always come out with more things than needed. Prints the best pictures. A bit slow at the checkout line had to wait.

Officeworks is a terrible company. I purchased a $2000 laptop from them which was faulty and under the ACCC I am eligible for a replacement but none of them were willing to replace it or understand my rights as a consumer. They wanted to send the laptop away for two weeks which is fine but should not be my problem. I should receive a replacement for the laptop considering it’s not even a month old and faulty.

I purchased a laptop not even a month ago from them and it’s completely faulty which under the Accc is eligible for a refund or replacement but they would not listen nor act on it. Only offering a repair which takes 2-3 weeks which should not be my problem considering they’ve sold me a faulty product. They treated me terribly and I am never buying from them again.

Goods ordered on the 10,11 and 12th March.
To date only one item from one order has been delivered.
Online system for tracking is no use, and has not been working for sometime now.
Time to start using the competitors of WINC

I went on looking for a specific product. I found it quickly and without stress, it's very detailed underneath the products so you can be sure that you're getting the right thing. Easy delivery. AFTERPAY available

Their Click & Collect service sucks! We just ordered an item that was shown as in-stock for our selected store, received a message saying the order was ready, drove 45 minutes there to pick it up and...

It's not there! It's arriving in a truck that will only get there on Monday.

"Do you have any in stock here?"

"Yes but you can't have it, because that's not the one you purchased. You'll have to pay for this one now and get a refund for the one you already paid for."

Unbelievable!

Ordered an office desk from Officeworks because it was needed urgently and the promised delivery date was sooner than other retailers. Took two full days off work waiting for delivery (their logistics partner doesn't provide a delivery window other than between 8am and 5pm) and still haven't received it, even after being told it was definitely on the truck for delivery today (Friday). I'm now being told it might delivered on Monday with no possible way to find out for certain. Will never buy online from Officeworks again and I'm sharing this experience to warn others to buy elsewhere.

They don't have any wow products. Toilet paper war seriously. Technology not bad. As education it's made for that only products. Say someone doing art or any. They need high end product but office workers is limited in that . Say someone pay 3000 or 4000 in a PC . What's the outcome

Hello does anybody work there??? No answer on your main 1300 number and no answer on the 3 closest stores near my office. Three days now I’ve been trying to order online and your website is broken, 3 days I’ve been trying to call you and you ignore your phone calls!! I’ll purchase elsewhere for no one good bye.