I’ve never had to make a claim before in my many years of travelling but this time I did. I was worried the process would be difficult and require much back and forth. However, what I experienced was an easy online process which concluded favourably within a few days. I will definitely be using these guys again next time I travel.

Very good value for money, compared to other travel insurance companies. I highly recommend Online Travel Insurance, and will definitely be going with them again.
Very happy with their service

Thought when I lodged my claim it would be simple! Water damaged phone on holidays in Thailand. I provided all documentation and waited out my 10 business day outcome. I call at 1pm on the 10th business day to be told they havent looked at it yet but someone will get to you today before 8pm. Already disgusted i called at 645pm to see if I should start replacing my phone to hear a recording to call between business hours! I have not had a phone or been contactable by work friends or family for two weeks now!! This is unacceptable after purchasing comprehensive cover!!

did lodge a claim. but cannot claim anything. because it's not part of my product summary. n the lady took more than half an hour to explain me this. kept me holding again and again and asking me the same question

Travelling overseas is exciting and full of discovery, but it also could present incidents or situations which cannot be expected or planned - like lost luggage through to hospital treatment. I have always travelled with security of a policy that is jam packed full of cover, and OTI offer this selection with an easy purchase process. This is my 4th trip using OTI! Fortunately I have not needed to make a claim. OTI are my preferred provider for travel insurance!

Yes good value.
Just hard to be 100% sure about the policy until you lodge a claim and you go through that process but all good from taking out the policy and cost and what is offers

This is the second time I have used Online Travel Insurance for a holiday. Happily, I had no need to make a claim, but knowing I had coverage while I was travelling Europe was a huge relief. I was impressed with the pricing for my cover and will definitely use them again when I next travel.

I took out comprehensive cover for myself, husband and toddler. When completing the medical section, my husband had a few conditions that wouldn't be covered, but we decided to proceed with it anyway as it was so cheap ($90) and seemed to cover quite a lot.
My toddler ended up getting sick, resulting in a hospital admission the night before our flights, so we had to cancel our trip.
I found the claims process very easy and straightforward, and it was approved within a couple of weeks. We received all our accommodation and flight expenses back, minus a $200 excess. I would definitely use Online Travel Insurance again.

The Policy selection and purchasing process was so easy and the value and inclusions very comparable to other more well known insurers - will certainly use again for future travel needs.

Full comprehensive cover for family, Price was reasonable, even cheaper than other online insurance companies. Piece of mind knowing its through a well known Australian Insurance company ... Second time using Online Travel Insurance .. Would recommend

Online Travel Insurance covered all my requirements for an excellent price and was easy to set up. This is the second time I have used Online Travel Insurance and I will definitely use them again.

Wouldn't leave home without it! Good value, extensive coverage, choices for different levels of coverage. I traveled for 6 months.

Being aware of the volcano risk on Bali I took care to select good delay coverage. I actually read the Product Description. But when I later saw a comment in the news, I phoned to check. I discovered that delay coverage for Bali was invalid due to it being a "known risk" and on the government web site.

I was surprised and disappointed to hear this. I don't recall seeing anything on the application form to warn about checking for temporary exclusions. Of course I knew about the risk on Bali - that's why i especially looked for delay cover. I think you should make a point of clearly flagging such exclusions when the customer tells you they want cover for a destination where they are in effect.

First time using this service, fast, great value.
Easy Insurance company to deal with. Hassle free.
Will use this insurance again in the future

This is my 6th time to use this product when travelling OS. Very cost effective and easy to set-up and a policy that is understandable.

Started on the Alliance site and got shifted around and really had no idea who I ended up being insured by. Price was competitive compared to Flight Centre. Did not use customer support or make a claim. One can only tell how good an insurance company is when they handle your claim. So the jury is out on this one. I will use them again provided I don't get the same confusing run around. I have discovered that travel insurance is a very competitive business so there are lots of option.

I can’t comment on much as I didn’t have to make a claim but the insurance was quick and easy to set up and reasonably priced compared to others so I was happy with that.

Insurance was set up very quickly also I found their prices are the cheapest around. I will definately use for my next trip.