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Frederick S.Perth, WA
- 3 reviews
SCAM did not deliver as promised. Very BAD.
I have been using OTI since 2014 for my multiple trips each year. Never made a claim even that time I have missed the flight, I thought I would only use it if absolutely have to and in an emergency. I have made a claim this year for a lost ipad on the plane, I have forgotten to take it out of the seat pocket and within about 15 mins of realising it, I cannot go back to the gate and asked for it but instead the staff told me to report it in lost and found. Never got it back so I reported to airport security and filed a claim at OTI. I have been ...Read more
told it will take 10 days to process. After that I have received an email from senior claims officer that it has been recommended for settlement and it will take further 5 days for processing. After 5 days I rang to follow up, I have been told by the same officer that it is now sitting with accounts dept for processing and should be in my bank account shortly. Days had past no funds arrived in my account I follow up again, I have been told to wait for feedback from claims dept. After couple of days I received a claim rejected letter! SCAM!
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Janet FirthFar North Queensland, QLD
- 2 reviews
Easy to use
This policy is very easy to set up and I feel a fir price for waht's offered..
I've used this policy a few times now and, although I've never had to make a claim, I'll continue to use it.
1 comment
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Very bad
Online insurance billed me from my credit card without actually creating a policy! I had to request a refund of my money, which would take 7-10 days. How is it possible to bill me without creating a policy?
1 comment
Allianz PartnersOnline Travel Insurance
Hi Marc, I'm very sorry to hear about that. Has this been resolved or is there anything I can do to assist? Kind regards, Tegan
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Sam CMetropolitan Adelaide, SA
- 2 reviews
Streamlined Experience.
Didnt have to use it but experience with OTI was very easy and simple. Good value for what you get. Usually use these guys every time I travel. Good rates.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Sam! Regards, Tegan
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MBHSydney Surrounds, NSW
Going to Bali for Schoolies - Now feel safe
Easy online - great value - I feel very safe and secure knowing that I am insured - Going to Bali for Schoolies - hoping I dont have to claim - my parents very happy that I am insured.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review and I hope you have an amazing time at Schoolies! Tegan
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JoeltravelPerth, WA
Great, easy and stress free.
Application was easy to complete and all correspondence was very prompt. Luckily did not have to lodge a claim while overaseas but great to have the piece of mind of the comprehensive cover. Would recommend and will be using them again for any future trips.
1 comment
Allianz PartnersOnline Travel Insurance
Great to hear of your positive experience, andthanks for your review, Joel!
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Graeme HealyCentral Queensland, QLD
Good value and safe in the knowledge that it's there if I need it
I did not need to make a claim but felt comfortable with it.The policy was very easy to set up. I took it out online and having it made me feel secure
1 comment
Allianz PartnersOnline Travel Insurance
Hi Graeme, thanks for your feedback. Great to hear! - Online Travel Insurance
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Ingy PingyPerth, WA
Good value for money
Doing the comparison with other policies it was easy to set up. We did not have to claim so unable to make any further comments with regards to the process.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for taking the time to leave a review! Kind regards, Tegan
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DarrenGreater Melbourne (Outer), VIC
- 2 reviews
Always seems to be the best cover for a great price.
Good value. Has more cover for less than other companies.
Fortunately we hav never had to make a claim.
Used online insurance many times before, always seems the best value all round.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Darren! Regards, Tegan
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Find out how Online Travel Insurance - Comprehensive Plan compares to other Travel Insurance
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Under 18 travel insurance
One of very few insurance policies that made it easy to purchase for an under 18 year old travelling without an adult. Easy to review costs, including the must have snow cover for a European winter. Best value that I could find.
1 comment
Allianz PartnersOnline Travel Insurance
Hi Kiki, so glad to hear we were able to assist you, and I hope you enjoyed your trip to Europe! Kind regards, Tegan
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KatieSydney, NSW
- 4 reviews
- Travel Insurance - Comprehensive Plan
- Verified customer
Super easy to deal with & great coverage
Great value, will use again. We didn’t need to claim but these guys were super easy to deal with & price was very competitive. We only booked the day before travel & all was sorted in 25 mins
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Katie! Kind regards, Tegan
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This is perfect. It is my first choice online travel insurance.
I have been using this online trave insurance for over 10 years. In term of the contents and cost, it is customers friendly, practical and easy to access. I recommend to all my friends to use this insurance all the time.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the recommendation Wanda! Kind regards, Tegan
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The reviewer stated that an incentive was offered for this review
Cover is great for the price
The policy was easy to set up and appeared good value compared to other policies at a similar price. Lodging an existing condition was also very easy in the online set up process. It was reassuring to receive telephone numbers to contact the insurance company from lots of different countries so I knew in advance exactly how to contact them for help. I didn’t need to make any claim so can’t comment on that part of the process. I will definitely consider again for future travel insurance needs.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks so much for all the great feedback Shelly! Regards, Tegan
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Ghassan Z.Sydney, NSW
Excellent Travel Insurance.
Great value,lodged a claim to have a Medical procedure overseas, it was given a guarantee of payment within 48 hours, out of pocket expenses recieved into my account 18 days .
1 comment
Allianz PartnersOnline Travel Insurance
That's so good to hear! Thanks for the review Ghassan. Regards, Tegan
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Craig Smith
- 2 reviews
Great value insurance
Policy was great value and very easy to setup online.
Luckily I didn’t need to claim, but always felt confident that I had the insurance there just in case.
I have used this insurance twice now and will be taking out further policies in the future.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Craig! Regards, Tegan
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Kerry L.South West, WA
Excellent
Extremely easy to set up. Answer a few simple questions online. Very cost effective. Thankfully have not had to make a claim but would expect the claim process to be as trouble free as the set up process. Have used before and will use again.
Recommended.
1 comment
Allianz PartnersOnline Travel Insurance
Wow, you've made our day with this great review! Thanks Kerry. Kind regards, Tegan
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LynneDarwin
- 4 reviews
- Travel Insurance - Comprehensive Plan
- Verified customer
So easy
Well I haven't had to claim yet as I haven't left the country yet BUT the purchasing of this policy was just so easy and excellent value for money. Hoping I don't have to claim but if I do lets hope that will be just as easy. By the reviews it will be. This is the 2nd time I have used this company and luckily I didn't have to claim then either. After trying over the last 3 days to purchase travel insurance with other companies and giving up with all the fiddly details, expensive policies and actually purchasing one and not getting a policy numb...Read more
er even though my money had been taken out by Woolworths insurance and taking 2 days to organise to get my money back I am so glad I finally remembered this company again. I will lock it in my memory bank this time. Thank you Online Travel Insurance for making life easier.1 comment
Allianz PartnersOnline Travel Insurance
Thanks Lynne!
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MattGreater Melbourne (Outer), VIC
Feel like secure with travel insurance
Feel like secure with travel insurance Good value, and easy to set up I did not any claim.2 times I insured with online travel insurance.I highly recommended to every body.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Matt! Regards, Anthony.
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The reviewer stated that an incentive was offered for this review
DebMid North Coast, NSW
Great Value & Service
Second time with OTI (incl Adventure pack) as the best value & product covered our needs
Online system is easy to use. Policies are easy to understand and reference what is covered
First time we needed make a claim (damaged camera) online lodgement was easy. Had a reply same day & reimbursed within 3 days. Thanks OTI, happy customer
1 comment
Allianz PartnersOnline Travel Insurance
Thanks Deb, Regards, Anthony.
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- Travel Insurance - Comprehensive Plan
- Verified customer
Terrible experience
I have used Allianz/ Online Travel Insurance several times before, but never had to make a claim. This time I did. They showed their true colours.
My domestic plane to Melbourne was delayed, which means I missed my international flight. Policy claims they will pay for "Reasonable expenses" when a journey is delayed for 6-24 hours or more (the wording for this in their policy is extremely convoluted).
Uber into Melb and back ($90), hotel ($300) and meals ($100).
According to the policy, the costs of changing a ticket due o missed connection sho...Read more
1 comment
Allianz PartnersOnline Travel Insurance
Hi, I'll be in touch. Regards, Anthony.
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Questions & Answers
Davidasked
If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered
1 answer
Allianz PartnersOnline Travel Insurance
Hi David, thanks for your query.
I have pasted the below information from the Product Disclosure Statement which I hope assists.
Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.
Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.
I hope this has helped answer your question!
Kind regards, Tegan
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Allianz PartnersOnline Travel Insurance
Thanks for the review Janet, and we look forward to insuring you on your next trip!