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David S.Hunter Region, NSW
Poor customer service and ethic
I bought a solar panel from Outbax. I received a courier notice the same day of purchase. After a week I had to chase up the panel - said they would get onto it straight away. Two days later I had to chase them up again and they then found it'd been lost in transit. I did receive a refund but noticed they'd taken the panels down from their website. Suspect they never had, nor posted a panel which I needed quite quickly. Poor inventory management or courier and quite unethical. If you actually need an item reliably - do not deal with Outbax.
3 comments
Hi Brendan. The order was #300050701. At least I got a refund but wasted time I don't have thinking it was coming - it's only if your customers believe that you have one of the best automated inventor... Read more
y management systems that matters so good to see your quick follow-up and intent to fix the company's problems. Regards DaveOfficial R.Outbax
Hi Dave, thanks for sharing the order number.
Yes, we completely understand implications when an item goes missing. Really a lose-lose.
Then, subsequently the stock had ran out, that didn't help give you confidence at all. We understand that.... Read more
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DavidGoulburn Valley, VIC
- 2 reviews
- 1 like
I will deal again anytime with Outbaxcamping.
I found that Outbaxcamping provided me with the opportunity to purchase quality goods at a competitive below market price, with good polite communication and fast and secure delivery. What more could I ask for more
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The reviewer stated that an incentive was offered for this review
Phillip OliverSydney, NSW
- 6 reviews
- Verified customer
Terrible product - Worse service from Outbax
Outbax camping as a company does not appear to me to be to be as it presents. I purchased a 3000W Gentrax remote start generator and our troubles started at that point. It did start and run on the test start at home. It was however to be used at my snowy mountains property as a back up generator to power a 1000W smart battery charger connected to my off grid battery system for when the sun did not shine on the solar panels and the wind did run the wind generators or when it was snowing in winter. 1000W should not be a big ask for a 3000W geni -...Read more
but it was. Read to the end - you will want to know how to get them to take notice. Firstly it would not run for any length of time (running between 20mins and 1 hour only) and just cutting out. Seemed like a fuel problem. The first time I tried to check the fuel level (had only half filled it for first run) there was some sort of fuel lock/blockage and when I turned the cap fuel spurted over 12 inches into the air from the cap and covered the generator. I was not trying to fill it - just opening the cap on a non running geni to see the fuel level. It has no gauge and the smallest filler cap I have ever seen on a generator and I have owned 6 of various sizes. I do feel lucky I did not end up in the burns unit. After a week of this thing not running for more than an hour I gave up and brought it back to Sydney to return. That is when the fun started. They do not have a phone number to ring and are very slow to answer any email. Usually days. They tried over weeks to implicate me with questioning fuel types and filling techniques etc (I actually own 24 small motors all up - I know how to use and service them) and when I finally dropped the Geni at the warehouse (that was the most hap hazard mess shared with 2 non related companies) they took 2 weeks to inspect and finally admit it was a faulty product. Probably the fuel pump . Read other posts and you will find a commonality here. They try to hold on to the money like a monkey holding a peanut in a trap. I was always dealing with [name removed] as it seems others with issues have. Very unhelpful and hard to understand his emails. Maybe [name removed] is an adopted name. [name removed] did everything to stall and not refund the money until I threatened him with a small claims court action and sent him a copy of an ASIC company search ($9 online through ASIC) showing the Director’s name and address as well as the Parent Company named :- SMARTCHANNEL Pty Ltd and the Accountants address in Minto for service of court paperwork. The money was refunded.
1 comment
Official R.Outbax
Hi Phillip,
As discussed previously in messages, we would love to know your order details so that we can take a look into what has happened. We weren't able to locate an order under your name.... Read more
Look forward to your reply. BrendanSimilar opinion? Write a review on ieatwords.com.au!
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MalcolmnzSydney, NSW
Stay away !!!!
Terrible product, false advertising and the worst customer service imaginable . Go shop at a credible company - they sell product which does not work and will do anything to stop you returning it
2 comments
Official R.Outbax
Hi Malcolm,
We saw your post on Facebook and hope you will discuss more on the order details with us first.
Sorry to hear that you had issues with the product and service. We strive to do our best, apologies it didn’t happen this time. ... Read more
I have spent enough time explaining you sold me a product that does not work and make it difficult to return it for a refund, just discuss it with your “customer service”. - next stop fair trading .... Read more
Worst company I have ever had the misfortune of dealing withSimilar opinion? Write a review on ieatwords.com.au!
SareMelbourne
- 14 reviews
- Verified customer
No fuss
We ordered a solar panel last year for camping on their ebay store, no complaints. Product is still in working condition and shipping was fast. Overall great service and product!
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The reviewer stated that an incentive was offered for this review
richard freundtMetropolitan Adelaide, SA
Great product. does everything it should.
thank you guys. received my 3.5 kva gentrax 4days after placing order. works great. started in a couple of trys. let it idle a few hours before plugging any thing in. runs every thing in the caravan at once. ( had to try it) the genny bit noiser than the promo. great service great genny would recommend highly recommend both you and your product.
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Sof21Brisbane
- 2 reviews
- 2 likes
Still Waiting
So I'm building a camper that I plan to move into and go travelling, and so I ordered a solar panel for it a couple weeks ago. The panel was on back order, due to be dispatched 30 May. I'd be cutting it close, seeing as my lease expires 12 June, I figured give a few days for delivery, a few more for working out the kinks in the electrical system, etc. But I thought it would be fine. The solar panel is pretty much the last thing to go on anyway, it'd all work out, right? Alas, Murphy's Law strikes me again. It has been two days since my order sh...Read more
ould have been dispatched and I've had no indication that this has happened. I've phoned and emailed only to receive vague and conflicting information about the solar panel's expected delivery date. My last email asking for either confirmation of its dispatch or a refund has gone unanswered so far. From the other reviews I've read I can only imagine this will be a painful process and I will be left without a solar panel or the funds to purchase a replacement. In addition I also suspect that their advertisement for a '330W Maxray Solar Panel' is misleading, since the stated amperage and dimensions of the panel conform to 250 wattage. Not sure where they pulled 330W out of. Reading through the reviews it looks as though Outbaxcamping was once a reputable company, but within the last year has gone downhill in terms of misleading product advertisement and delivery issues. Just my luck to get stuck with them right when I don't have the time for poor salesmanship.3 comments
Hahah upon posting this review I've received confirmation of shipping. No reply to my email where I indicate a refund might be more appropriate if they can't ship in time (which still seems likely sin... Read more
ce the shipping company they've chosen, Hunter Express, is VERY poorly reviewed and apparently takes weeks to deliver the simplest of orders.) At any rate, I suppose rather than simply cancelling the order before it leaves their warehouse Outbax means to take advantage of its interesting (i.e. illegal) refund policy whereby %30 of the money I paid will be deducted from any refund I request for whatever reason I might request it for (i.e. the order being late, the solar panel actually being 250W rather than the advertised 330W, etc). Don't really expect that'll fly under Australian Consumer Law (I'd know, I'm a lawyer).So guess who sent my order to the wrong address? After I phoned them to change the shipping address, and then emailed them TWICE to confirm the shipping address had been updated. And was assured by ev... Read more
eryone I spoke to that the shipping address had been updated. Legit can't catch a break, can I?Official R.Outbax
Hi there,
We're sorry to hear about the issues that you're having with the order. Can you please provide me with either your order number or the email address used for this order so that I can have a further look at this?
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- Verified customer
Generator Fail, Poor Return Service, Incorrect Refund Provided
Issue 1. My wife purchased this 3.5Kva generator for fathers day last year, we received our generator from Outbax camping perhaps 8 weeks later due to a train derailment. no problem except there was no follow up and we had to spend 3 days working through it with the shipper to find it.
Issue 2. We used the generator one morning to make toast... great. We then used the generator to heat some food up in the microwave.. great. but then the food was cold in the middle and required further heating. This generator would not start and was never to ru...Read more
5 comments
Official R.Outbax
Hi there,
Sorry to hear about the problems you had with the generator. I'd like to take a look into this order to review it, specially if you are owed a further refund now.
Please reply to my direct message to share details of the order.
Brendan
Hi Brendan, I have replied to your private message.
Official R.Outbax
Great, thanks.
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JC KawanaSydney, NSW
- 2 reviews
Generally it was good.
The camp set up and organised activities were good, however, the bedroom mattress and some areas in bedroom may require an update and keep students in a more comfortable environment while enjoying this outing.
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MaryPerth
- 3 reviews
- 2 likes
Solar blanket
Thank you for a great product. Loved your honesty. When we couldn't get the correct MPPT regulator you immediately refunded the equivilent value. This was perfect customer response. Thank yo
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bobsprodBrisbane
- 6 reviews
- Verified customer
Product not as advertised
Bought a 250W Solar blanket which couldn't produce more than 100W under ideal conditions. Tested again after sharing my initial concern with their service rep. Got the same results. That's 40% of it's rated capacity. Furthermore, they advertised the kit to include a MPPT charger but delivered a PWM model. I was requested to send them a photo of the controller which I did. Still waiting on some kind of explanation.
I've returned the product and requested a refund. More emails followed requesting me to wait until they've inspected it. It's been ...Read more
at their warehouse now for a few days and after a few more emails, they finally responded with a promise to refund. Another day has gone and still no refund. The matter has now been escalated with PayPal. Please think twice before dealing with this trader as their business practice appears to be very questionable5 comments
Official R.Outbax
Hi there,
Sorry to hear that the panel had issues and your subsequent experience wasn't pleasant. At times, opening a PayPal case may hold back the resolution process as PayPal gets involved.
However... Read more
I've been advised that a refund is in progress. Will see when that happens. Not sure why you mention PayPal.
Since you did, let me remind you of the facts. You delayed the process until I had no choic... Read more
Official R.Outbax
As discussed, it would really help to share the order number in our direct messages. It will give us a chance to take a look and find out what happened here.
Brendan
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BobskyMid North Coast, NSW
- 13 reviews
Very happy with range and quality
The flexible solar panels have proved their durability by surviving my trips over rough tracks through the Kimberley and Oodnadatta & Birdsville tracks. The power output is much better when the panels are raised above the hot roof surfaces especially when in the outback (40mm clearance has helped to improve their efficiency)
On the other hand, the 120W solar blanket that I bought has never seemed to give much more than half its rated output. Whilst that extra current has helped to keep the 30 litre drinks fridge battery topped up, I will need ...Read more
to improve its efficiency. I suspect that the heat from resting directly on the windscreen in full sun, is reducing the power output quite significantly. Overall we are happy to recommend Outback Camping to fellow travellers, for the convenience of online shopping to buy those items that are hard to find locally. NB. I was offered a pack of AA batteries as incentive to review my purchases from Outback CampingSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
ianWide Bay-Burnett, QLD
- 2 reviews
- 1 like
is good
i bought two items, blower & grass trimmer, not real powerful but ideal for small jobs saves having to start the petrol ones much lighter and no gut busting pulling cords
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The reviewer stated that an incentive was offered for this review
Terrible
Still waiting on delivery. These guys are the most useless company in Australia I ordered stuff from China on the same day as I ordered stuff from outbax camping and have already got my goods from China but still waiting on stuff that's ment to be coming from Australia. Delivery date was days ago, and no-one seems to know were it is!
1 comment
Official R.Outbax
Hi Nathan,
Sorry to hear that there are issues with your delivery.
I have messaged you to get order details to find out more.
Brendan
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Scott Davis
- 2 reviews
Very disappointing....
I paid for, and was delivered, a 120w solar mat... but with a PWM controller and not a MTTP controller which was advertised on their site. The package was also delivered without the alligator to anderson plug connector. I was assured, by email, that the controller was a MPPT type but it clearly stated on the controller that it was the PWM type. I was made to take photos and send it to them. They apologised and offered to refund me in full, or if I wanted to keep the panel, they would offer me a partial refund of $30. I took the $30 as I needed the panel for camping in the next few days. As yet I haven't received any refund or the missing cable and their communication has stopped. Very disappointed!!!!!
3 comments
Official R.Outbax
Hi Scott,
Really sorry to hear that you had issues with the item and parts missing.... Read more
Just want to make sure that the missing parts have already been sorted out for you? BrendanI believe the part is on the way... due next week... but still awaiting the partial refund of $30... the lack of communication in this process could have been much much better... it’s been a disappointing experience..
Official R.Outbax
Okay, really sorry for that as our team is usually very good at communication.
I found your order and I checked the Emails. Looks like we didn't receive a response to the partial refund offer. I have... Read more
made a note now and this will be initiated straight away.Similar opinion? Write a review on ieatwords.com.au!
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HamishSydney, NSW
Bad customer service; BEWARE!
This business obviously doesn't value its customers. We've spent over $2500 with Outbax camping buying a spa and a 27000 litre pool from them. We then decided to buy a vacuum cleaner for our pool from them and found it next to useless. Their website says they offer a 100% money back guarantee so we told them we were dissatisfied with the product and would like our money back. Instead of an apology and details of how to return the product for refund, they told us that we can't return the product because it's been used. I asked how we could know ...Read more
that the product was inadequate if we didn't use it, and they said that it was their policy not to accept returns that aren't in their original condition. We said that it has been washed and repacked in its original packaging but that wasn't good enough for them. We were interested in other products they sell and would have been ongoing customers if not for the woeful customer service we have received.4 comments
Official R.Outbax
Hi Hamish, the response you advise is not usual and you are in fact covered under our returns policy if the item was not to specification. I have messaged you direct to get order details.
Brendan
Please speak to Mike from Outbax Camping web OC Sales (Tracking for Order # 300037435). He is refusing to offer good customer service.
Regards. Hamish
Official R.Outbax
Thanks Hamish, taking a look at this and will be in touch. Brendan
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johnSydney Surrounds, NSW
- 4 reviews
disappointing
As everybody would know its quite confusing buying products online but I chose Gentrax through outbax camping because they offered a reasonable generator with extra accessories like the cover and funnel
no one else seemed to provide. I never received my accessories and I need the cover its as noisy as hell.
But four times they have told me its lost in the post? Now it's out of stock and last time I rang the guy pretended the phone didn't,t work properly when I pointed out he was being untruthful in his response
he hung up on me, never got me accessories big warning on dealing with this company.
1 comment
Official R.Outbax
Hi John,
The experience you describe is definitely not one you would expect when shopping with us. I would love to take the opportunity to investigate this more and find out what has happened.
I have ... Read more
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TILL FAMILYSouth East Queensland, QLD
loving our spa
we had no problem with ordering and our delivery arrived 2 days early. We are amazed at the quality for price and LOVE our spa, we have put 3 people so far onto your site as they also want one of these.
thankyou
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WassoCentral West, NSW
Looked everywhere for what we wanted and only these guys had it and was a good price
Looked everywhere for what we wanted and only these guys had it and it was a good price and the quality very good the delivery time was very very quick quick bought several things there now and they won’t be the last
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Stephen H.Greater Melbourne (Metropolitan), VIC
- Verified customer
Sent an 80w panel instead of a 120w panel.
Bought a 120w panel in Oct 2018, used it for a 4 day trip and noticed my 130ah battery was flat, but didn't investigate as a I am a novice with solar and thought that may be expected.
My second trip in early 2022 also flattened my battery, all 4 days were bright sunshine so I figured something was wrong. Investigation showed the regulator was faulty and I replaced that, which wasn't an issue. The output from the panel was an issue though, it was 4.5amps in midday bright sunshine, which is the expected output of an 80w panel. Checked physic...Read more
1 comment
Official R.Outbax
Hi Stephen,
Sorry to hear about the issue of the solar panel. On initial check it really sounds like the solar panel isn't large enough to run the requirements.
I have messaged you to get specific order details to look into this further.
Brendan
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Questions & Answers
Marty V.asked
How do you varify the output of your solar panels before you advertise their output. Seems many of them under perform and have no output rating marked on them or their packaging, only in your advertising. It is your responsibility to be sure what you advertise in Australia is correct.
No answers
dayfarms2asked
Has anybody used there 105 ah lithium battery?
No answers
Peter H.asked
have purchased the 320 Max glass fold out solar panel and max output at full sun is only 150W,I am camping at the moment and it simply is not living up to its advertised output. Have used to a watt meter under charging conditions and not once has it every gone over 160w Max. I am an industrial electrician and can certify this panel is not 300 watts can you please explain, as there is no watt information or max-min output current on the label is highly unusual
5 answers
Official R.Outbax
Hi Peter, we can help out on this.
I will need to get some order details to take a look into the solar panel issue.
I have contacted you direct to share those.
Brendan
Have sent you my order details. Thanks for the speedy response
What amps are you getting? I'm only getting 7ah max out of my "300w" system
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Official R.Outbax
Hi David,
out 3 and sometimes 4 times per day. This is what helps us be a top seller in each of our categories. Still, we can understand that you didn't have a great experience that we strive for.Really sorry to hear that you had issues with the delivery and then subsequently stock running out. Actually, we have one of the best automated inventory management that helps us ship items ... Read more