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Not HappyGreater Melbourne (Inner), VIC
Awful Experience
I ordered from this store as it was Australian rather than get the exact product cheaper from and overseas company, I also thought it would be quicker!
I ordered on the 27/11/19 and paid extra for express shipping. It was stated that shipping would take 5-8 working days from dispatch. Which seemed like too long for express but it was a gift and I figured if express took that long how long would standard take! I also live in Inner Melbourne. It also stated that items are usually dispatched within 24-48 hours. On the 5/12/19 I received an email ...Read more
saying my item had been dispatched. Christmas came and went and my purchase never arrived. On the 5/1/20 I emailed Oz game shop advising my item still had not arrived.....still waiting for a response! Is this a legitimate company? I cant believe how bad the customer service is I would not recommend this company to anyone not wanting disappointment. I cant even try to resolve this issue as I cant even get a response, I guess Consumer Affairs is my only option now.
1 comment
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Hai-long G.Sydney, NSW
- Verified customer
Item hasn't arrived..... and bad customer service
I never received the item ordered it been almost a month now my I order a Go-TOCHA
Evolve on the 11th Dec 2022 and wait it and knew it will be a busy month and it maybe lost in the postal service center I contact the chat support they gave me a form to file out and I did it and send it to they email it been already week when I send the form in via email no one has reply back.....
Terrible Customer service not even Australia Website.
No Tracking number that is the worst thing ever
at this point I have no more patience of waiting I order anothe...Read more
2 comments
Update Received a refund
Dan R.OzGameShop
Thank you for updating us on this and that your order has now been refunded. I am ever so sorry that your order did not arrive with you on this occasion and that we do not have tracked services for or... Read more
ders going to your country. This is something our team are trying to work more on to be able to provide our customers with a more reliable delivery service. I am very pleased to hear that your order has now been refunded and this has been resolved. :)Similar opinion? Write a review on ieatwords.com.au!
John D
- 3 reviews
Never arrived and fobbed off with auto-generated email about postal service claim
I never received the item ordered. When I addressed an enquiry to OzgameShop I received an auto-generated letter asking me to proceed with a claim through the postal service for non-delivery and alas, they are unable to provide a tracking number. This raises 2 issues: firstly, a company that has a pre-written letter to this effect suggests this is a regular problem; why? Secondly, why is there no tracking number available?
The whole thing smacks of a scam. Avoid this company at all costs.
1 comment
Dan R.OzGameShop
Hi John,
Thank you for your feedback. I am very sorry that your order did not arrive with you. If you could please update or reply to my response with your order number I will personally look into this for you.... Read more
As for the auto-response, this is something that is set up during our busy Christmas period which includes everything that a customer might ask in their replies to help them as much as possible so that our customer services team can answer questions a lot faster and we ask that if the answers do not help them to reply back to the email and an advisers will be able to respond to them. Sadly we do not have tracking for orders going to your country, we are based in the UK so I know this is something that would be preferred but as of right now it is not an option that we have. :( Please don't let this worry you or think that we are a scam, your order is insured with us so if it doesn't arrive, we will be able to resolve this for you. Please either reply to my response or edit your review by adding your order number and I will be able to loo into this for you. Kindest Regards, Charlie.Similar opinion? Write a review on ieatwords.com.au!
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Kate T
- 5 reviews
Express Delivery is slow
I ordered two items on 14th Sec as Christmas presents and paid for Express Delivery; one item arrived on Christmas Eve, the other did not arrive in time for Christmas. Very disappointed.
1 comment
Dan R.OzGameShop
Hi Kate, thank you for your review. I am ever so sorry that this happened. As the second item did not arrive within the promised delivery time, please can you confirm your order number with me as I wo... Read more
uld like to issue you a refund for the express postage cost? Thank you, Charlie.Similar opinion? Write a review on ieatwords.com.au!
JasonlasMetropolitan Adelaide, SA
Worst Customer Service
Purchased a game on 15/10/19 plus paid for express post as a pre release so i would have it on or before the release date. No game, no tracking number & they are saying i have to wait until 11/11/19 until they can do anything. They wont even allow me to purchase the game elsewhere & refund my money. Basically i will now get it somewhere else 3 weeks after the release date!
4 comments
Dan R.OzGameShop
Hi Jason,
Thanks for your review.... Read more
Pre-orders have a strict 'street date' preventing early delivery but are dispatched as soon as we receive the stock - this is usually on or just before the stated release date. As we state on the pre-order page, they are dispatched just or just before the release date and then take 5-8 working days to arrive with you. We are so sorry that your items got lost in transit but sadly we cannot send you a refund or replacement until 20 working days have passed as the delivery company says they might be able to deliver it within this time Many regards, Diego.Not good enough
Dan R.OzGameShop
Hi Jason,
Did you receive your item or help from customer services?... Read more
We want to follow this up to see if everything was sorted for you. Many regards, Diego.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
PaulSouth East Queensland, QLD
- 2 reviews
Great Service
I had to confirm details of a PS4 game which is hard to obtain in Australia. Received response overnight. Placed the order and received the game from UK to Australia within the week. Will purchase again from this company. Paul
1 comment
Dan R.OzGameShop
Thanks for your kind words Paul, we really appreciate it and glad we could help you with this purchase quickly. We hope you continue to shop with us! :)
Similar opinion? Write a review on ieatwords.com.au!
This ole gamerGippsland, VIC
Reliable and great prices!
I preordered baldurs gate & icewind dale for PS4 with EB games. They kept pushing the release date later & later. I gave up and ordered from ozgames knowing it was a uk company. Got my games in 9 days, packaged well and saved $40 off the EB games price. Fantastic thank you!
1 comment
Dan R.OzGameShop
Thanks so much for your kind words, we're happy to hear we could step in and you get your games! Hope you enjoy playing! :)
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AngieGreater Melbourne (Metropolitan), VIC
- 2 reviews
Stick to JB
I am in Australia and I purchased The Frasier Box set thinking Oz Games - Australia right? The DVDs do not play on my player. I was told return them and we will refund. It cost $65.50 to return them. Only $3 less than what I paid originally. Apparently all their DVDs are region 2 only. Would be nice if that was advertised in bold letters on their site. JB only from now on!
2 comments
Dan R.OzGameShop
Hi Angie,
Thanks for your feedback. I will make sure that this gets into consideration by the web team.... Read more
In the FAQs we state that items are shipped from the UK and that DVDs are region 2 but I completely understand that this wasn't clear enough. Many regards, Diego.Thank you Diego.
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lydiaGreater Melbourne (Metropolitan), VIC
very bad shipping and customer service!
Is got no relation with Australia, it is an UK based company shipping to Australia, called them as 'OZ' game shop, ship from uk,i tried to contact the customer service, no one answer the phone, you have to call at UK work hours. Amazon is much butter than OZgameshop.
1 comment
Dan R.OzGameShop
Hi Lydia,
Thanks for your feedback as we appreciate it as a chance to improve.... Read more
Our company is based in the UK as you mentioned but we are happy to help with any issue you may find in our social networks, customer service emails and live chat. Are you still having any problem with your order? If so we would like you to update your review with your order number or get in touch with us in the mentioned ways so we can sort this for you as soon as possible. Kind regards, Diego.Similar opinion? Write a review on ieatwords.com.au!
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BroScience
- 25 reviews
Good but be selective what you buy
As others have said, UK based business. Good customer support. Video game prices seem competitive. Would not recommend purchasing hardware however. Bought an Xbox 360 controller. Minimal packaging used for transit does not protect item particularly well from potential damage by impact or water if unlucky. However if item is faulty on arrival they do refund return postage cost with store credit.
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J0wie
- 2 reviews
Delivers from UK without tracking
Delivery is not from Australia. Delays, not delivered in suggested window time. Not recommend if you need delivery asap. I wished i read reviews before purchasing. Better to pay more elsewhere for quicker delivery. Could be an issue if item needs to be return for faults.
1 comment
Dan R.OzGameShop
Hi there,
Thank you so much for your feedback. I am very sorry to hear that you were not aware that we ship our orders from the UK. If your order did not arrive in the promised time, please update you... Read more
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Josh L.Metropolitan Adelaide, SA
Great service good prices but
The ONLY issue I have with them is that one of the major cities in Australia isn't included in the express delivery area... Adelaide exists... Aside from that great service and prices would definitely recommend.
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The reviewer stated that an incentive was offered for this review
UK company fronting as australian
Running behind decided to buy voucher that you could print out.
Took money-no voucher. Called the number at 9:30 am and got voicemail to call back between 9am and 5pm.
Had to go out and shop, not offering a dime for the inconvenience caused.
1 comment
Dan R.OzGameShop
Hi Gee,
Can you confirm what do you mean by buying a voucher?... Read more
I'm sorry if the name of the shop led you to confusion but we state in many places of the website that our main warehouse is based in the UK. Therefore the 9am-5pm telephone assistance hours are in UK time. Kind regards, Diego.Similar opinion? Write a review on ieatwords.com.au!
AlexDarwin
- 7 reviews
Made us to pay express post for a processor but no news yet.
Its been over two weeks but the processor which was urgent for us, hasn't turned up yet. Seems like a fraud group, no response too. Customer beware and try options.
1 comment
Dan R.OzGameShop
Hi Alex. I'm sorry that your order didn't arrive with you. Can you please update this review with your order number so that we can check this for you? ~Diego
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vikSydney, NSW
Perfect
Items are as described and always on time. Ordered multiple products from ozgameshop and each time I have had nil issues. Best place to buy games and other various items.
1 comment
Dan R.OzGameShop
Thanks so much for your kind words and review on our website. We are very pleased to hear this! :)
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ronSydney, NSW
love my Pes deal
great site. awesome sale. website is very interactive and friendly. oz Game shop has a great collection and I am very happy with their price. also got a 10% discount. wow.
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The reviewer stated that an incentive was offered for this review
Rachel T.South East Queensland, QLD
Love this service!
Have used this website many, many times to buy Disney traditions and never had a problem. Super fast shipping, and they always arrive in perfect condition. Definitely recommend, will continue to use, for sure.
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The reviewer stated that an incentive was offered for this review
Great Price, Easy Steps!!
Great price for the Karakal PU Grips as compared to other site and even ebays... The site is easy to navigate and whats more.. 10% discount code and player point !! Kudos!!
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NhanGreater Melbourne (Outer), VIC
Ozgameshop Review
A simple and easy website to use and best to purchase video games for cheaper. Player Points are awesome as they can be used to redeem vouchers. The delivery time is very accurate and fast.
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The reviewer stated that an incentive was offered for this review
ZacsaiyanGreater Melbourne (Outer), VIC
Fantastic Service
Being a huge dragon ball fan I am very happy with these products and service Shipping is fast! And you receive amazing products! Very happy with everything!
Would recommend to everyone.
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Questions & Answers
Jan M.asked
Why is it the phone number for wigglebug australia never answers?
Why are you people so hard to contact?
Why do so many orders go missing?
I am thinking you are not a genuine company?
I need reply as do many other people.
Sivam Australia
No answers
William C.asked
Hi,
I noticed that my order was dispatched on the 24th of March, but has still not arrived although 7-10 working days have passed. My order number is #454771376416401. Just wondering if this is normal, or if you guys have any information as to where the order currently is?
Thanks
1 answer
Dan R.OzGameShop
Hi William,
Thank you for getting in touch.
I’m so sorry to hear that this has not arrived with you yet! It was sent out on 24th of March and we do state that it usually arrives within 4-10 working days, so it should be with you by now. Unfortunately, the Royal Mail will not allow us to claim the item as lost in post until it has been 20 working days since the dispatch date. I understand this is a long time to ask you to wait but as the postal services say they still may deliver your order we can’t do anything until the 16th of April has passed.
Again, I do apologise and I hope it turns up with you soon, but if not just let us know and we will sort it for you!
Kindest Regards,
Charlie
Nelson V.asked
I'm possibly about to purchase dayz through your website and I would like to make sure the copy of the game I'll receive will be coded to an australian PS4, thanks.
1 answer
Dan R.OzGameShop
Hi Nelson, thanks for getting in touch. This game is a PAL game, meaning that it is commonly used in the UK but also works perfectly fine and is compatible with your Australian PS4. There will be no problems with using this game on your console. :) - Charlie.
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Dan R.OzGameShop
Hi there,
Thank you for getting in touch,... Read more
I apologise that your order has not arrived yet, I would like to look into this right away for you. We are a UK based company so the times in which we reply to emails may be a slight delay due to the time difference. So that I can look to resolve this for you, please could you update your review or reply back with your order number? :) Thanks, Charlie.