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- Verified
Seamless. Easy. Would use again.
Seamless. Easy. Would use again. Package collected at the very end of guided time and there was no digital communication other than a knock on the door. That could be improved. Positive overall. Very fast delivery too.
Review collected in partnership with PACK & SEND
It was just so easy!
Jenny at Pack & Send Macaky made sending my boxes to Brisbane so very easy. I cannot recommend them highly enough! Their level of service was without fault and I felt confident that my boxes would arrive safely and in a timely manner, which they did!
Hi Dale,
Thanks so much for taking the time to review your experience with Pack & Send Mackay.
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.
- Verified
Easy to use website and trouble free delivery. Definitely use them again
I was the receiver but filled all the information in with help from the sender. Website was easy to understand and delivery was fast and it was dropped off at local post office.
Hi Zoe,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service.
It's great to receive such a fabulous review from another happy & satisfied customer.
We'...
Read morere so glad to hear you were happy with our service and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
Excellent experience! Keep it up.
Special thanks to Amber and Pack & Send for making it smooth and easy. Being punctual on pick up, clear documentation, giving clear instruction, smile and warmth etc helps a lot.
Hi Haziq,
Thanks so much for taking the time to review your experience with Pack & Send Bibra Lake.
Your review means a lot to us and we appreciate your support.
We'll definitely pass your comments on...
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- Verified
Good service
The courier didn’t arrive on the selected date but was in the middle of floods/rains in NSW. Great option to drop it in the city instead of wait for the courier.
Hi Stephen,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It’s so great to receive feedback like this from our happy customers.
Review collected in partnership with PACK & SEND
- Verified
Easy from start to finish
Easy to use website, quick quotes and great service. So much better than a competitor I used recently. I emailed about a preferred pick up time and was emailed back quickly. The pricing was comparable to Aus Post and much faster and easier for both sender and receiver
Hi Megan,
It's great to hear you're really happy with the service we've provided.
We are so glad to hear that you found our service easy to use, quick and competitively priced.
We're so glad to hear y...
Review collected in partnership with PACK & SEND
- 2 reviews
Thank you
Item arrived earlier than anticipated. Online bookings easy and user friendly, covering all our needs, up to and including the tax invoice.
i would use you guys again.
Thank you cheers
Hi Tim,
Thank you so much for your 5 star review and your positive comments.
It’s so great to receive feedback like this from our happy customers....
- 2 reviews
- Verified
Top rate, very efficient and great service
Did an online quote and it all went off with out a hitch. Both sender and receiver are very happy. Pickup was very efficient and delivery was completed with in the time quoted.
Hi Richard,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so pleased that everything went well throughout your delivery experience and we're very happy to ...
Review collected in partnership with PACK & SEND
- Verified
Consistently reliable for business
Package collected from our office on time
Online bookings easy and user friendly, covering all our needs, up to and including the tax invoice.
As a business, we're always been happy with this competitive service, door-to-door.
Hi Robyn,
We really appreciate you taking the time to write to us about your Pack & Send experience.
Your review means a lot to us and we appreciate your support.
We're so pleased that everything went...
Review collected in partnership with PACK & SEND
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- Verified
Great Service
We have used the service on a regular basis to send boxes to our family on the east coast from Perth. They have always arrived on time with now fuss. Very Happy
Hi Jon,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It's great to hear you're really happy with the service we've provided.
Your review means a lot to us and we appreciate your support.
Review collected in partnership with PACK & SEND
- Verified
Very Efficient Service
I have been using Pack and Send Albion for years now. I cannot fault their personal service in particular Lisa (owner) and Keiron. There is nothing better in receiving friendly service.
Full marks must also go to their associated freight carriers who delivered tirelessly during the peak of the Covid-19 peak. Great effort guys and thank you.
My son has started a business in line with ours and he has now been signed up as a Power Sender. Our customers also appreciate the service also as time is money to them.
Julies Cotton Collection - Brisbane.
Hi Robert,
Thanks so much for taking the time to review your experience with Pack & Send Albion.
We are over the moon to know that we were able to exceed your expectations and look forward to helping ...
Review collected in partnership with PACK & SEND
Great staff, great service a few extremely helpful
I delivered the consignment to store and it was weighed and packed and sent that afternoon without any dramas.the tracking number and con note was emailed through straight away without any dramas
Thank you so much for taking a few moments to let us know how we are doing. We are so thrilled to hear how happy you were with our service and hope to see you again soon.
Find out how PACK & SEND compares to other Couriers
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- Verified
Great, easy and quick service
Easy to book online and drop off to local Pack and Send office. Good value! Received my parcel within allotted time, from Qld to WA, considering all the problems with infrastructure between the east and west coast due to flooding etc. Parcel arrived in good condition.
Thank you for taking the time to tell us about your experience with us Caroline. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
Excellent service
Reached on time . The pack and send receiving people were so friendly and helpful . Leonie got the bags carried in to the premise seeing that my mother was elderly . They were very patient with us .
On the receiving side, it was delivered to the door .
I was very pleased with the service .
Highly recommend it .
Thank you so much for this positive feedback and kind words. We always strive to go above and beyond for our customers, and this day was no exception. We appreciate the recommendation.
- Verified
A No Fuss Process
We use pack and send regularly to send items all over the country, never been and issue with pick up or delivery. When you need to phone the office they are friendly and helpful. Will certainly continue to use.
Excellent feedback Tracy and thank you. We always love going above and beyond for our customers and glad we can provide exceptional service for your requirements.
Review collected in partnership with PACK & SEND
- Verified
Excellent service !
I was super impressed!
I will definitely use pack send again ! Very easy to organise yourself online, great price for shipping, punctual, fast pickup and delivery, the staff very helpful and friendly.
Thank you Emma. Your feedback and kind words mean a lot to us and we are so glad we could exceed your expectations. Please don't be shy and visit us again soon.
Review collected in partnership with PACK & SEND
- 3 reviews
- Verified
Fast and Efficient, great job!
The two packages were picked up on Friday, arrived at interstate destination on Monday, and I was informed by email when it was done. Receiver confirmed all good. Very happy!
It's great to hear you're really happy with the service we've provided Michelle. We look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- Verified
Friendly Service
Easy to organise sending package. Service was great when dropping off package - helpful and friendly. Quick delivery time across Australia. On route tracking would have been helpful. Overall good service
Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers.
Review collected in partnership with PACK & SEND
Worst courier service I ever encountered
Worst courier service I ever encountered. One week after the after the promised pickup day there is still no sign of a pickup courier. My Email complaint only generated a generic reply stating that an enquiry has been lodged.
Sorry you have had this negative experience PLS. Our carrier partners are seeing extreme volumes and restrictions through the network. We would love to clarify any concerns you have if you wish to DM ...
Read moreus at an alternative team [email protected]- Verified
Very fast, efficient and well priced. Very happy
I was both the sender and receiver. Packaged was picked up next business day after booking.
Package arrived within 3 days and in perfect condition.
Tracking information was pretty good and was updated regulary.
Hi Craig,
Thank you so much for your 5 star review and your positive comments.
We really appreciate the great feedback you have given us and value your recommendation.
We're so glad to hear you were h...
Review collected in partnership with PACK & SEND
- 3 reviews
- Verified
All good
I rocked up with my big home made bike box after booking and paying online and they greeted me kindly, whacked on a bit of special strong tape and extra cardboard, told me my weight estimate was not critical, and that was it. It arrived safe and sound in quick time, and I would use these guys again. Last time I used them it was the same deal. I’m a fan.
Hi,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It’s so great to receive feedback like this from our happy customers.
We're so glad to hear you were happy with...
Review collected in partnership with PACK & SEND
- Verified
Pack & Send made everything easy!
Package was picked up on time, and reached its location quicker than expected. Pricing was affordable, and tracking the item made life easy. I will definitely use Pack & Send again!
Hi Alex,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- 2 reviews
- 1 like
- Verified
What you pay online is not the final. Expect to pay more
The dimensions taken into account when I was charged extra were larger. It was measure two ways before taking it to pack and send. other companies have never done this
Sorry you feel this way G. Sami. It is a requirement for all freight services, that we reweigh & remeasure all items to ensure declared correctly. We would be happy to clarify this further if you woul...
Read mored like to DM us at [email protected] with your tracking number.Review collected in partnership with PACK & SEND
- Verified
Pick up and delivery
Needed to arrange a cost effective way to get 3 large packages picked up and delivered.
Pack and Send quote met my expectations.
Pick up was prompt and on time.
Delivery to my home in under 24hours interstate was awesome, was not expecting such a prompt delivery, so well done!
Hi Silvia,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It's great to receive such a fabulous review from another happy & satisfied customer.
We're so glad to h...
Review collected in partnership with PACK & SEND
- Verified
Bike Shipping
Easy, cheap, efficient and trustworthy. The online service was user friendly, concise and easy to follow. Not to mention it made it affordable. They gave me all I needed to send the package and made it easy to locate my nearest drop off point. I really couldn’t ask for more.
Hi Perry,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so pleased that everything went well throughout your delivery experience and we're very happy to ha...
Review collected in partnership with PACK & SEND
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Hi Tom,
Read moreear you were happy with our service and look forward to helping you again soon.Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.
We're so glad to h...