See the Best Couriers in 2022 as rated by Australians on ieatwords.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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  • Verified

Seamless. Easy. Would use again.

published

Seamless. Easy. Would use again. Package collected at the very end of guided time and there was no digital communication other than a knock on the door. That could be improved. Positive overall. Very fast delivery too.

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Dale Cramer
Dale CramerCentral Queensland, QLD

It was just so easy!

published

Jenny at Pack & Send Macaky made sending my boxes to Brisbane so very easy. I cannot recommend them highly enough! Their level of service was without fault and I felt confident that my boxes would arrive safely and in a timely manner, which they did!

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Dale,
Thanks so much for taking the time to review your experience with Pack & Send Mackay.
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.

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  • Verified

Easy to use website and trouble free delivery. Definitely use them again

published

I was the receiver but filled all the information in with help from the sender. Website was easy to understand and delivery was fast and it was dropped off at local post office.

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Haziq
HaziqPerth, WA

Excellent experience! Keep it up.

published

Special thanks to Amber and Pack & Send for making it smooth and easy. Being punctual on pick up, clear documentation, giving clear instruction, smile and warmth etc helps a lot.

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  • Verified

Good service

published

The courier didn’t arrive on the selected date but was in the middle of floods/rains in NSW. Great option to drop it in the city instead of wait for the courier.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Stephen,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It’s so great to receive feedback like this from our happy customers.

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Megan McWilliams
Megan McWilliamsSouth East Queensland, QLD
  • Verified

Easy from start to finish

published

Easy to use website, quick quotes and great service. So much better than a competitor I used recently. I emailed about a preferred pick up time and was emailed back quickly. The pricing was comparable to Aus Post and much faster and easier for both sender and receiver

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Tim
TimHobart, TAS
  • 2 reviews

Thank you

published

Item arrived earlier than anticipated. Online bookings easy and user friendly, covering all our needs, up to and including the tax invoice.
i would use you guys again.
Thank you cheers

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Richard
Richard
  • 2 reviews
  • Verified

Top rate, very efficient and great service

published

Did an online quote and it all went off with out a hitch. Both sender and receiver are very happy. Pickup was very efficient and delivery was completed with in the time quoted.

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Robyn Crawford
Robyn CrawfordGreater Melbourne (Metropolitan), VIC
  • Verified

Consistently reliable for business

published

Package collected from our office on time
Online bookings easy and user friendly, covering all our needs, up to and including the tax invoice.
As a business, we're always been happy with this competitive service, door-to-door.

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Jon Errey
Jon ErreyPerth, WA
  • Verified

Great Service

published

We have used the service on a regular basis to send boxes to our family on the east coast from Perth. They have always arrived on time with now fuss. Very Happy

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Jon,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It's great to hear you're really happy with the service we've provided.
Your review means a lot to us and we appreciate your support.

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  • Verified

Very Efficient Service

published

I have been using Pack and Send Albion for years now. I cannot fault their personal service in particular Lisa (owner) and Keiron. There is nothing better in receiving friendly service.
Full marks must also go to their associated freight carriers who delivered tirelessly during the peak of the Covid-19 peak. Great effort guys and thank you.
My son has started a business in line with ours and he has now been signed up as a Power Sender. Our customers also appreciate the service also as time is money to them.
Julies Cotton Collection - Brisbane.

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Paul S.
Paul S.Perth, WA

Great staff, great service a few extremely helpful

published

I delivered the consignment to store and it was weighed and packed and sent that afternoon without any dramas.the tracking number and con note was emailed through straight away without any dramas

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we are doing. We are so thrilled to hear how happy you were with our service and hope to see you again soon.

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  • Verified

Great, easy and quick service

published

Easy to book online and drop off to local Pack and Send office. Good value! Received my parcel within allotted time, from Qld to WA, considering all the problems with infrastructure between the east and west coast due to flooding etc. Parcel arrived in good condition.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with us Caroline. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Excellent service

published

Reached on time . The pack and send receiving people were so friendly and helpful . Leonie got the bags carried in to the premise seeing that my mother was elderly . They were very patient with us .
On the receiving side, it was delivered to the door .

I was very pleased with the service .

Highly recommend it .

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for this positive feedback and kind words. We always strive to go above and beyond for our customers, and this day was no exception. We appreciate the recommendation.

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Tracy Mitchell
Tracy MitchellHunter Region, NSW
  • Verified

A No Fuss Process

published

We use pack and send regularly to send items all over the country, never been and issue with pick up or delivery. When you need to phone the office they are friendly and helpful. Will certainly continue to use.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Excellent feedback Tracy and thank you. We always love going above and beyond for our customers and glad we can provide exceptional service for your requirements.

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Emma
EmmaSouth East Queensland, QLD
  • Verified

Excellent service !

published

I was super impressed!
I will definitely use pack send again ! Very easy to organise yourself online, great price for shipping, punctual, fast pickup and delivery, the staff very helpful and friendly.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you Emma. Your feedback and kind words mean a lot to us and we are so glad we could exceed your expectations. Please don't be shy and visit us again soon.

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Michelle
MichelleGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Fast and Efficient, great job!

published

The two packages were picked up on Friday, arrived at interstate destination on Monday, and I was informed by email when it was done. Receiver confirmed all good. Very happy!

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided Michelle. We look forward to helping you again soon.

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  • Verified

Friendly Service

published

Easy to organise sending package. Service was great when dropping off package - helpful and friendly. Quick delivery time across Australia. On route tracking would have been helpful. Overall good service

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers.

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Review collected in partnership with PACK & SEND

Worst courier service I ever encountered

published

Worst courier service I ever encountered. One week after the after the promised pickup day there is still no sign of a pickup courier. My Email complaint only generated a generic reply stating that an enquiry has been lodged.

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Craig
CraigIllawarra, NSW
  • Verified

Very fast, efficient and well priced. Very happy

published

I was both the sender and receiver. Packaged was picked up next business day after booking.
Package arrived within 3 days and in perfect condition.
Tracking information was pretty good and was updated regulary.

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Rando
RandoGoulburn Valley, VIC
  • 3 reviews
  • Verified

All good

published

I rocked up with my big home made bike box after booking and paying online and they greeted me kindly, whacked on a bit of special strong tape and extra cardboard, told me my weight estimate was not critical, and that was it. It arrived safe and sound in quick time, and I would use these guys again. Last time I used them it was the same deal. I’m a fan.

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Alex Jaruwat
Alex JaruwatGreater Melbourne (Metropolitan), VIC
  • Verified

Pack & Send made everything easy!

published

Package was picked up on time, and reached its location quicker than expected. Pricing was affordable, and tracking the item made life easy. I will definitely use Pack & Send again!

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Alex,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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G. Sami
G. Sami
  • 2 reviews
  • 1 like
  • Verified

What you pay online is not the final. Expect to pay more

published

The dimensions taken into account when I was charged extra were larger. It was measure two ways before taking it to pack and send. other companies have never done this

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  • Verified

Pick up and delivery

published

Needed to arrange a cost effective way to get 3 large packages picked up and delivered.
Pack and Send quote met my expectations.
Pick up was prompt and on time.
Delivery to my home in under 24hours interstate was awesome, was not expecting such a prompt delivery, so well done!

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  • Verified

Bike Shipping

published

Easy, cheap, efficient and trustworthy. The online service was user friendly, concise and easy to follow. Not to mention it made it affordable. They gave me all I needed to send the package and made it easy to locate my nearest drop off point. I really couldn’t ask for more.

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