??!

Reviews

3.9

19 reviews
5
(12)
4
(1)
3
(2)
2
(0)
1
(4)
  • Sender or ReceiverSender (9%) · Receiver (91%)
  • Delivery Time
    • On Time (5)
    • Early (3)
  • Delivery Arrived in Good ConditionYes (100%) · No (0%)
Previous
Next
  • Verified customer

Fantastic

published

I was the receiver and my package arrived quickly to Australia in perfect condition. The customer service and help I received prior to my package shipping was exceptional. I have used comegateway several times and can highly recommend them, extremely courteous profession service. Thank you.



Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with comGateway

Paul

Paul

  • 2 reviews
  • Verified customer

request on service review

published

Package has not arrived yet .
Tracking information very good . Australian section of information on tracking is lacking . Poor follow up
Cannot comment on package or part as the parcel has not arrived



Sender or ReceiverReceiver
1 comment
comGateway
Charlie of SupportcomGateway

Hi Paul - do send us your tracking number and we'll help coordinate with the courier. Cheers!

Review collected in partnership with comGateway

Other Couriers
Previous
Zoom2u
Zoom2u
4.9(641)
Dogtainers
Dogtainers
4.9(421)
PACK & SEND
PACK & SEND
4.5(2,504)
Parcelpoint
Parcelpoint
4.4(2,041)
Next
Sam P

Sam PMelbourne

  • 13 reviews
  • Verified customer

Great customer support, consistently excellent.

published

I have used several different shipping forwarding services, and honestly, with a few exceptions, most have been ok. However, comGateway have set themselves apart in several ways. First, they have excellent customer service, and good prices. The live chat staff are always helpful and friendly, and I have not yet had an item that could not be shipped. Most important of all, their repackaging service is excellent - items have always been packed sensibly and carefully, and it is such a relief to be able to trust that my items will arrive in one pieces. Two thumbs up, highly recommended.



Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with comGateway

Couriers

Find out how comGateway compares to other Couriers

Know better, choose better.

Compare all
Maz

MazQueensland

  • 3 reviews
  • Verified customer

Save on Shipping to Australia

published

They notify you when your package has arrived at there depot for you to release it for delivery. Package always arrives here in Australia on time and in great condition. Great tracking information and notifications allowing choice of delivery

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with comGateway

CarolynB

CarolynBSydney, NSW

  • Verified customer

Great service With one box

published

I love the one box option. This allows me to get multiple packages consolidated into one box for easy management of the delivery. Amazon often split items into separate packages so this is a great option for international shipping.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational

Review collected in partnership with comGateway

Geoff

GeoffLaunceston, TAS

  • 2 reviews
  • Verified customer

Great service

published

Package arrived in really good time seeing I'm on the other side of the planet, postage was fair, will obviously use again. F I V E S T A R S

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with comGateway

Gal Vee

Gal VeeSydney, NSW

  • 2 reviews

I always know they will get it right and deliver efficiently and quickly

published

Fabulous service, quick efficient, reliable and accurate..
When doing business these are SO important..
I am at peace when working with the team at comGateway!
When I have a question it is answer quickly thus no concerns!

Sender or ReceiverSender
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
  • Verified customer

Essential for buying from the US

published

For things I cannot buy in Australia, this is fantastic option. Extremely reliable and my last package actually arrived ahead of date initially quoted. Also, they handle the GST so keeps the govt. on side. Repeat user and very happy.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
comGateway
Charlie of SupportcomGateway

Thank you for sharing your experience Hopeful_shopper. Enjoy your purchases!

Review collected in partnership with comGateway

GNW

GNWSydney Surrounds, NSW

  • 2 reviews
  • Verified customer

Item was delivered in a timely manner with no problems

published

Item was delivered in a timely manner with no problems. Happy with the service. The set up is quite efficient, user friendly, with helpful videos to instruct you. Whilst it doesn't seem cheap, it was the cheapest option I could find.

Sender or ReceiverReceiver
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
comGateway
Charlie of SupportcomGateway

Thank you for sharing your feedback GNW. Indeed, comGateway is one of the most affordable reshippers from the US to AU. Cheers!

Review collected in partnership with comGateway

Couriers

Find out how comGateway compares to other Couriers

Know better, choose better.

Compare all
Purpose Built

Purpose BuiltGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

ComGateway is the "only" way we access the US market. Great value, great service.

published

Simply put this is a great service, I have used this for my family and for car parts etc etc.
In relation to quoted prices from suppliers in US which are expensive Comgate is a service worth its value

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with comGateway

  • Verified customer

The only way to enjoy Amazon

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
comGateway
Charlie of SupportcomGateway

Thank you for sharing your experience JJT!

Review collected in partnership with comGateway

bleh.

bleh.Greater Melbourne (Inner), VIC

Used to be good. They're cutting costs. Avoid.

published

I've used them for years, they used to use DHL to ship to Australia, now they use Fedex via Honolulu. Its slower. They also used to ship immediately, now it seems you have to wait a few days for the item to even be picked up. They are probably trying to ship in bulk lots rather than immediately. It would be fine if they advertised a medium speed service, but they don't. This is on their fastest level, prime, its advertised as 4-5 days. 8 is a realistic number.

1 comment
comGateway
Charlie of SupportcomGateway
Matt B.

Matt B.South West, WA

Nope nope nope

published
1 comment
comGateway
Charlie of SupportcomGateway
Michael

Michaelmelbourne

  • 3 reviews

No longer GST exempt

published
2 comments
comGateway
Charlie of SupportcomGateway
Michael
Michael

Don't worry, I have taken my business to MyUs.com who honour GST except customers and have much better customer service and shipping rates

Other Couriers
Previous
Sendle
Sendle
4.0(5,983)
Big Post
Big Post
4.4(90)
Aeropets
Aeropets
4.4(46)
Transdirect
Transdirect
3.5(2,082)
Next
headabovewater

headabovewaterSouth East Queensland, QLD

  • 12 reviews

Long term user, convenient and easy to use. Exceptional customer service

published
Couriers

Find out how comGateway compares to other Couriers

Know better, choose better.

Compare all
Caroline

CarolineMelbourne

  • Verified customer

Shipped me goods from the USA - effortless!!!

published

I have had a great experience with this company. I had five parcels sent from different USA retailers (eg DVD, jeans from GAP, Christmas ornaments, medical supplies) to the comgateway address. For the websites that wouldn't accept Australian credit card (like GAP) I used their "Buyforme" service which was excellent (and was able to use promo code). I also used their repack service (they consolidated all the packaging to reduce shipping costs). Their customer service team were excellent on email. My box was shipped out to me and arrived very quickly via DHL. Very happy!

Gavin P

Gavin PMelbourne

  • 8 reviews
  • 1 like

Okay - quite expensive

published

I bought some products from Amazon and sent them to the Oregon address to be reshipped to Australia. They used DHL and the shipping was quite fast - 5 days but was much more expensive than advertised. Although it was really fast I paid much more than I wanted to.

1 comment
comGateway
Charlie of SupportcomGateway
Maechan

MaechanPerth, WA

Used to be better

published

Have been using comGateway for the past 4-5 years ... back in the day when i just started to use comGateway they were really good everything nicely packed when there's a repackaging option and standard shipping wasn't that expensive. I had my last delivery arrived today ... got charged $7 for repackaged but seriously they just made the box smaller and put all the beauty items that I purchased without wrapping some of them were shattered. This time is so disappointed ... have to try other company.

1 comment
comGateway
Charlie of SupportcomGateway
Befetti

BefettiPerth, WA

  • 4 reviews
  • Verified customer

Insanely Expensive Service and Slow

published

I had a mobile phone replacement battery and holder ($20 and 500g weight) delivered to the comgateway.com address in Oregon, USA for forwarding to Australia.

Standard shipment to Australia was au$ 50!! It took 2 weeks.
I recently had a friend send me something similar from the USA for all of AU$ 20 by standard mail.

1 comment
comGateway
Charlie of SupportcomGateway

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and comGateway representatives

Other Couriers

Previous
Zoom2u

Zoom2u

4.9(641)
Dogtainers

Dogtainers

4.9(421)
PACK & SEND

PACK & SEND

4.5(2,504)
Parcelpoint

Parcelpoint

4.4(2,041)
Jetpets

Jetpets

4.4(591)
Interparcel

Interparcel

4.2(1,892)
Smart Send

Smart Send

4.1(1,386)
Sendle

Sendle

4.0(5,983)
Big Post

Big Post

4.4(90)
Aeropets

Aeropets

4.4(46)
Transdirect

Transdirect

3.5(2,082)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.