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Panasonic ECONAVI AERO CS/CU-Z35TKR (3.5kw)
Yusuf
- 3 reviews
- 3 likes
Does the job
Does the job faily well, cooled the room on a hot summer day set to 23. Power consumption is excellent. Getting the right setting is a bit finicky and if fan set to Auto it's way too slow. Better to be set manually. Didn't try heating as of yet. I prefer the Mitsubishi units from experience
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headabovewaterSouth East Queensland, QLD
- 12 reviews
- ECONAVI AERO CS/CU-Z35TKR (3.5kw)
- Verified purchase
Very disappointing customer service experience.
At the 12 month mark our new bedroom AC unit stopped pumping cold air. Panasonic recommended we phone the installation technician to check the install first to prevent an unnecessary call out fee. He was happy to come out, gassed down the unit and checked his part of the work. He was clear with me he could not service the unit, or assess the internal components, or make repairs. He said he could check his work, and if needed make the unit safe if a refrigerant mechanic was needed. He had me stay with him during the process, and asked I film the...Read more
results of the pressure and leak test for the mechanic. His pipe work held pressure and no leaks were detected, but the refrigerant was low. He left an 'out of service tag' on the machine, made it safe and asked I contact the manufacturer for a warranty repair. Panasonic's repair agent attended 5 weeks later and diagnosed low refrigerant. They made an immediate assessment that it was the installers error based on the presence of oil at a junction, and absence of any other identifiable fault or leak. I was told the cost was outside of warranty, that i had already incurred a fee for them turning up and that the longer i took to make a decision the more i'd be charged. I wanted to discuss the installer's previous check, send them the videos etc but. I was told I should take it up with Panasonic. They said they were a repair agent, not the manufacturer, and a small business so they needed to be compensated for their time - i said 'fair enough' and approved them to repair it over the phone and asked they send me a report. I wasn't home, they had my wife pay with a credit card and had her sign a tablet. My concerns at this point were that no fault was detected, and that despite the unit being checked twice, and each time it meeting the required tests, the default ruling was that it had to be an installers fault because no other issues were found. This unit was attached to a bedroom - i wanted some sort of idea of how this could happen, if there were any risks to occupants and could it happen again? I was told to take it up with Panasonic. I started an escalation process with Panasonic at this stage. In the end Panasonic's position was that: - That my wife having signed the report and paid the bill meant I had accepted the repair agents findings. During the visit I was under pressure to make a quick decision, being told I was incurring additional costs by taking time to decide. i was told I could take it up with Panasonic at a later time. I was talking with them remotely, my wife was at home and was not allowed to talk with the repair agent, she was directed to talk to an office manager. Despite having only communicated with me, the agent had her sign the tablet and pay without explaining what the report would say.Similar opinion? Write a review on ieatwords.com.au!
sierra
- 5 reviews
- 1 like
Best for cooling of small rooms
I purchased the house with the same in 2010 and till today it is with us. The good thing is it is not noisy and cools the small home very speedily.
I had maintenance done as well.
It is not recommended for big houses as you will need separate for separate rooms.
1 comment
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Find out how Panasonic ECONAVI AERO CS/CU-Z35TKR (3.5kw) compares to other Split System Air Conditioners
Know better, choose better.
KateWestern District, VIC
- 11 reviews
- 1 like
New home - same air-con
We moved house and for our new home chose to have the updated model of the split-systems we had before. They have proved to be very reliable, comfortable to live with, versatile with programming choice. Both instances the installation was trouble-free. In the previous situation we realised that the 3.5Kwh one [we also had a 7Kwh] wasn't operating properly. No problem with the check up and remedy under the warranty terms: some loose nuts in the outside unit were found and the refrigerant needed replenishing. Controls are easy to get used to, and the screen is easy to read.
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Cyndi
- 12 reviews
Instructions are useless
Heats well and looks nice however tricky to use, 2 days after install it started blowing cold air after I set the timer. Read instructions from front to back! USELESS. Finally find what I think is wrong in the troubleshooting section and then there is no solutions, it tells you what is wrong but not how to fix it. 4 hours later and a call to the installer and we finally worked out it had gone onto defrost and he said we had to wait 20 min and it would start to heat again. It would have been nice if that solution was in the instructions. Blow...Read more
ing cold air when it is 6 degrees outside doesn't seem energy saving to me?? We had to plug in the electrIc heater while the RC was doing whatever it was doing and stopped blowing cold air, and by then the house was freezing again. weird?? I bought this for my elderly mother to keep her warm and now she is stressed as she said the manual says she has to clean filters every 2 weeks and other maintenance that she is not capable of doing and she finds the operating is too complex for her with all the yuppy fancy air filtering and sensor movements on it. i wish we had of gone somewhere and seen one running so Mum could have tried the controls, even I think they are complex. Also beware if you have a solid brick house as no salesperson informed us that these units cannot go anywhere, ie above a window in a solid brick house. We only had one external wall it could be fitted to due to support beams being a solid brick house. Get an inspection before you buy to make sure it can be installed where you want it.Similar opinion? Write a review on ieatwords.com.au!
TeelleSydney
- 7 reviews
Love it
The unit heats and cools nicely. It is quiet and quick to come to temperature. This is the second Panasonic air conditioner that I've bought, I'm very happy with their customer service and support. No problems with the unit, I've had it serviced and cleaned after owning the old one 2 years, it's still perfect. Very happy. Good price, good unit, good company.
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pamSydney
- 11 reviews
- ECONAVI AERO CS/CU-Z35TKR (3.5kw)
- Verified purchase
product is faulty from the day installed
The vertical flap didn't swing after installed. Countless email and phone call. Panasonic only give you phone # then walk away. Self manage call to authorised technician came but cannot fix then second tech guy came one month later to fix it. After sell service from Panasonic is Zero. Thanks for nothing!
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Questions & Answers
Audreyasked
I'm wondering what the temperature range is on the heat setting for this unit. I have a Mitsubishi currently which only allows you to set a minimum heating temperature of 18 degrees. I'm hoping to find a new unit that allows you to set a lower heating temperature of 15 or 16 degrees.
1 answer
Panasonic Australia C.Panasonic
Hi Audrey, the Panasonic controller goes from 16 to 30 degrees in heating.
Kellieasked
How energy efficient is this product please?
No answers
Tonyasked
I have read the manual through and through, but find it very ambiguous. It cools the house nicely but appears the outside unit continuously operates without cutting out when at right temperature. I thought the unit should cut out utilizing a themostat. Maybe i'm doing something wrong. Hmm Any ideas?
3 answers
Hi Tony
My understanding is that how an inverter works to save energy.
Regards Remo
Hi I find if you have fan in auto speed this is a good indicator of what the outside unit is doing.
You probably don't want it to shut down as it uses more power to start back up.
I don't know to much but I highly recommend phoning Panasonic and ask to speak to a technician as there is a lot to these heat pumps.
But I think you will find it should be fine but give them a call to ease your mind and maybe give us a update cheers.
Panasonic Australia C.Panasonic
Hi Tony, the fan speed will reduce when the unit is in econavi or automatic mode. If you have questions on the functions, please give our customer service team a call on 132600 and we will talk you thru it in more details on the phone.
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Panasonic Australia C.Panasonic
Hi Sierra, thank you for the feedback. Yes with a split system you will need a separate unit for each room as they are designed only for the room size that they are in. We have many different products... Read more
that can provide heating and cooling for the whole house.